We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plastic Surgery

Jolie Plastic Surgery, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Surgery.

Complaints

This profile includes complaints for Jolie Plastic Surgery, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jolie Plastic Surgery, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 52 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a deposit and multiple payments to Jolies plastic surgery for a procedure which was bbl/liposuction 360. Upon contacting the surgery center to get an update I was told that my surgeon ************************* has moved surgery centers, I put in a notation for a refund to get my payments back because I am entitled to a refund. I was told that I would be getting a check in the mail and I never received my check. Upon calling the surgery center I was told my file can no longer be found.

    • Initial Complaint

      Date:05/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jolie is permanently closed and my deposit is gone I cant get on the portal I moved my mom passed away etc they took my 250$ deposit how am I supposed to get my money back?

      Business Response

      Date: 05/18/2023

      To whom it may concern:

      Please contact our office to request your refund at the number listed below. The refund department will be in contact with you letting you know the process.

      Thank you,

      Refund Department 

      Jolie Plastic Surgery 

      ************

       

       

    • Initial Complaint

      Date:05/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a $250 jan 26,2021 last year June 2022 I called they said that I was going get my refund via Cheque upon till now I have not received anything. Their phone number and emails dont work I tried other means of getting in touch with them all attempts were unsuccessful I just want my money back. They have closed the portal that shows your information such as money paid, outstanding balances etc I am very dissatisfied with how they go about things

      Business Response

      Date: 05/18/2023

      To whom it may concern:

       

      A check was mailed to ************** with the address provided by the patient on 07/13/2022,  check # **** was cashed on 07/27/2022. We have already refunded the patient .

      If she has any questions she may contact ** at the number below.

       

      Kind Regards,

      Refund Department

      Jolie Plastic Surgery

      Office Number: ************ 

       

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I went to get surgery in January 19,2021 within a week I had to fly back to them because I wasnt draining properly and and so much fluid on the bottom of my stomach that felt like bricks and they drain me but when I got back home it happen again so I drained myself for a week after and I was still in pain then noticed that one of my **** cheeks was bigger then the other and my surgeon was *************** and it did not look right and felt funny and I was in some pain so it took me a while to get another surgery when I was ready to get it fixed I called Jolie and put my deposit down and 200 on surgery and they gave me a date but when I called back to ask questions I was told boules my surgeon had left the building and they transferred me to a Avana plastic surgery in 2022 and I had to put another deposit down where I got 360 lipo and bbl and my surgeon there told me one of my **** cheeks was indeed bigger then the other that could have been the cause of discomfort and I notice from my second surgery they used drains after to drain properly Jolie did not.

      Business Response

      Date: 05/18/2023

      To whom it may concern:

      The patient had a surgery with ** 2021 and services were rendered. Unfortunately, Jolie Plastic Surgery is permanently closed. We are unable to refund the patient if she has already had services.

      Kind Regards,

      Refund Department

      Jolie Plastic Surgery

      Office Number: ************

       

    • Initial Complaint

      Date:03/07/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It took me just nearly a week (with no help from Jolie) with some online research to eventually find out which facility my Dr. had transferred to since finding that Jolie was permanently closed; also found that my money was not transferred. After leaving nearly 8 voicemail messages on their ************ line someone (a woman named **************) from Jolie finally called me back a week later. She tells me that my $250 deposit is non-refundable or non-transferable because I signed their cancellation policy document back some time ago, which states and I quote, "If your surgical procedure is canceled for any reason or at any time, a $750 cancellation fee will apply." She made it seem like my deposit is being consumed in that cancellation fee and here's the thing, I/myself did or is not requesting to cancel. It's them (the Jolie Company) that is canceling patients (including my) services with them for the mere fact that their company has permanently closed. I'm confused. It is not my fault and beyond my control that your company has been shut down, which puts me in a predicament where I am FORCED WITHOUT service and my deposit. Why would I be penalized and not refunded for that? This is not considered a patient cancellation request and should not be under those same guidelines. In other words, If the company was still open and operating, I would've still been their patient. This woman just kept repeating the same thing as if there was a language barrier. When asked to be sent a copy of the deposit invoice (or proof of payment for my deposit and their contract for my own review since their patient portal weblink is broken) she tells me that they no longer have access to it in the system. Well that's it's strange considering she can see/ reference back to a cancellation policy document she said that I signed. That's unfair. I feel terrible that I entrusted this company to begin with my health, appearance, and money. I need a resolution by way of a refund.

      Business Response

      Date: 03/08/2023

      To whom it may concern:

       

      We deeply apologize for any misunderstanding there may have been, The patient is entitled to a full refund and we will start that process immediately. We understand her frustration and will try our best to resolve this matter.

      We will have updates for the patient once the refund has been processed.

      Please contact us if you have any questions or concerns:

      Jolie Plastic Surgery

      *********************

      please leave a detailed message including phone number to return your call.

      Thank you,

      Refund Department

       

    • Initial Complaint

      Date:02/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jolie has sent me emails confirming my refund but I am yet to receive it. I have been waiting for my refund since February 2022. I received the check from Jolie that bounced and I was told that another check would have been sent out to me with my refund amount of $5500. I have email stating that my refund was sent out again on November 1, 2022 I still have not received that refund And no one is picking up their phones. I have left over 100 messages and email. since last year and no response.

      Business Response

      Date: 02/22/2023

      To whom it may concern:

      We have been in communication with the patient and let her know that her refund was mailed. We have verified her address multiple times and she has not received her refund check.

      Since the patient has not received her reimbursement, we will continue to move forward and asking the patient for bank account information in order to process her refund through direct deposit. 

      Please contact us at:

      Jolie Plastic Surgery

      ***********************

      Please leave a message in our voicemail and we will return your call.

      Thank you,

      Refund Department. 

    • Initial Complaint

      Date:02/16/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a deposit $250 for services. I was not aware of the facility closing before it closed. When I called to make another payment I was told the office closed and was only open for medical records. They explained to me that my file would follow the surgeon at another facility known as Unique cosmetics, when I called someone explained that the **************** no longer was employed there and they did not know where she was located. I would like a full refund.

      Business Response

      Date: 02/17/2023

      To whom it may concern:

      We have been notified that you would like a refund.

      You can begin the refund process by contacting our facility at: 

      Jolie Plastic Surgery

      **********************

      Please leave a detailed message once you hear the voicemail and we will return your call. 

      Thank you,

      Refund Department

      Customer Answer

      Date: 02/17/2023

       
      Complaint: 19420505

      I am rejecting this response because:

      Sincerely,

      *************************

      Customer Answer

      Date: 02/24/2023

      ***BBB Received Additional Information From Consumer***

      I received  a call from Jolie business/ refund department. They updated my home address and reported that they would start the process of issuing my refund. Thanks

      Business Response

      Date: 02/24/2023

      To whom it may concern:

      We spoke to ************** on 2/17/2023 and informed her of the refund process. We verified her address and started her refund process.

      If she has any additional questions, please contact us:

      Jolie Plastic Surgery
      ***********************

       

       Thank you,

      Refund Department

      Customer Answer

      Date: 02/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just found out a few minis go that this center closed down. I was suppose to have surgery, paid a deposit and never received a call. I found out by another surgery center trying to contact me via email called Adore Plastic surgery about booking a surgery. I never gave Jolie plastic surgery permission to give my information to anyone. I am being told that Jolie closed down and my old doctor went to Adore and thats how they got my file. However my doctor no longer works for Adore and Jolie is closed. Adore told me they have my deposit and its non-refundable that they got from Jolie. They are refusing to give me my deposit and are trying to make me go to one of there doctors. Thats not fair and its not my fault Jolie closed. I should be able to get my deposit back!

      Business Response

      Date: 02/21/2023

      To whom it may concern:

      The patient's funds were never transferred with her doctor. The patient will need to call where she placed her deposit, request her refund and we can begin the refund process.
      Please contact us at:
      Jolie Plastic Surgery
      ***********************
      Please leave a voicemail and we will return your call. 

       

      Thank you,

      Refund Department

    • Initial Complaint

      Date:01/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put a deposit down 250$ no one stayed on top of the surgery so I asked to pushed it back they stop communicating and my surgery was supposed to be done this year November 23,2023 now Im seeing this place is permanently closed I would like my money back I cant even get on the patient portal anymore the link is broken

      Business Response

      Date: 01/30/2023

      To whom it may concern:

      The last time the patient had communication with our clinic was on 11/15/2021. If the patient wishes to request a refund, we can help her do so.  

      Please contact us:

      Jolie Plastic Surgery

      ************ ext. 2803

      Please leave a detailed voice message and we will return your call. 

      Thank you.

      Refund Department

       

    • Initial Complaint

      Date:01/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/1/2021 I made a $500 deposit to Jolie plastic surgery for a lipo/bbl procedure with *******. I also made an additional payment using a different card of about $250 but I am still searching through all my statements to find which card I used ( I will upload it when I find it). I attempted logging in today to make an additional payment so I can schedule my surgery but I found that the company has permanently shut down. Their website or patient portal is no longer active and I have no way of reaching them. I called their number that went to Voice-mail and I left a message.

      Business Response

      Date: 01/16/2023

      Jolie closed her facilities a year ago. If the patient has a deposit at the center, they should call *********************, they will give them information about their reimbursement and how to request it.

      Regards,

      Customer Answer

      Date: 01/17/2023

       
      Complaint: 18816245

      I am rejecting this response because: I called the number provided by the company three times and it goes straight to voice-mail. It does not even give you the option to put in the extension 2133. 

      Can I please have a representative call me on my number on file ************? Why did the company not just refund my money initially to the card or address on file if they closed a year ago? This means they intended to keep the money had I not filed a complaint. 

      I will be reaching out ti the ************************* in their area to report thus as well if the company keeps giving me the run around. 


      Sincerely,

      **********************************

      Business Response

      Date: 01/30/2023

      to whom it may concern:

      This patient has already placed a request for her refund and was mailed a check to her mailing address on 01/25/2023.

      If you have any further questions regarding your refund, please contact us at:

      Jolie Plastic Surgery

      *********************

      Please leave a detailed message and we will return your call. 

      Thank you.

      Customer Answer

      Date: 01/30/2023

       
      Complaint: 18816245

      I am rejecting this response because: I am yet the receive said check. Once I receive it I will login and confirm that it has been received. 

      Sincerely,

      **********************************

      Business Response

      Date: 02/14/2023

      To whom it may concern:

      This patient has already placed a request for her refund and was mailed a check to her mailing address on 01/25/2023. If you have not received your refund, please contact us immediately so we can assist you.
      If you have any further questions regarding your refund, please contact us at:

      Jolie Plastic Surgery

      *********************
      Please leave a detailed message and we will return your call. 
      Thank you,

      Refund Department 

    Jolie Plastic Surgery, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.