Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid a $250 deposit for lipo and bbl with New Life for what was supposed to include two extra spots for Lipo that would include arms and chin. I then spoke to 305 plastic surgery which I was told is owned by New life Plastic surgery to get a quote for a revision on breast augmentation I previously had. I paid $250 for the deposit on the breast augmentation since I wanted to have everything done at one time. After taking my money I mentioned to her that I had paid a quote for a bbl through New Life and she asked which Doctor did I pay for the bbl with and when I told her *************** she said that's odd because *************** is no longer actively working with them due to her age and health. She also mentioned the two extra areas of lipo would not be included if I did not get surgery done this year. I mentioned to the coordinator I would not be able to have the surgery this year and yet she didn't mention that these two extra areas would not be included after the year ends, she just told me I was taking advantage of a special price and was more than happy to take my money without going over really important details. Long story short, this is not what I signed up for,everything about this screams scam and I was told that I would not get either deposit back so i'm out $500 even though I never set a date for surgery with them and I just want to share my experience with anyone that will listen so they don't make the same mistake of doing business with a company that makes it's sales by withholding key information from potential patients

  Business Response

  Date: 08/27/2024

  Hello! Hope all is well. We apologize for any inconvenience ,the deposits are non refundable as stated in the contract you signed ,please find attached the contract.

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22133432
  
  I am rejecting this response because:
  I should receive a refund for my deposit due to the fact that I was not told that **************** is not actively working for New Life and the offer I was told I would get would no longer be available after 2024 and I was not told that before paying. 
  Sincerely,
  
  *********************

  Business Response

  Date: 08/28/2024

  Hello! Hope all is well. We apologize for any inconvenience ,the deposits are non refundable as stated in the contract you signed ,please find attached the contract.

  Customer Answer

  Date: 08/28/2024

   
  Complaint: 22133432
  
  I am rejecting this response because: The coordinator was not being honest when she sold me the suegery plan so I should not lose the deposit. That's a very dishonest way to do business.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 09/03/2024

  Hello! Hope all is well. We apologize for any inconvenience ,the deposits are non refundable as stated in the contract you signed ,please find attached the contract.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to have surgery with Dr.Nosarti on Aug 27, 2024. I was contacted on Aug 1st, 2024, and told that the doctor would not be able to keep this date because he had a conference in *************. I was offered a credit to take a sooner date. I agreed to Aug 22, 2024. Forcing me to rush all my labs, etc. I did everything as instructed. My labs, ***, etc were all good. The day I went to get medical clearance from my primary doctor, he recommended I also get clearance from a hematologist due to a clot I developed back in 2016. This was due to birth control and have not had any medical issues at all since. I let my coordinator know that the hematologist will see me and sign off the clearance because I have not had any issues. Coordinator reached out and informed me that ********** would not perform the surgery on me because he feels it is a risk. Fair enough, I am not arguing the cancellation. However, I was told someone from the refunds department will contact me regarding my refund. I called multiple times and keep getting excuses. I was told notes were left for the manager to contact me. I spoke to a coordinator who told me I would not be getting my money back. I paid a total of *****!!!! The doctor rescheduled and then ultimately cancelled on me!!!!! I should be getting all of my money back. No one has contacted me and refusing to take my calls. I just want my money back!! This place is unprofessional and try to keep people's money. I wish I would have done my research.

  Business Response

  Date: 08/09/2024

  Hello! Hope all is well; we apologize for the inconvenience. I will have a refund representative reach out to you today and I will personally escalate your request.

   

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22115220
  
  I am rejecting this response because:

  Once again the representative from New Life Plastic Surgery reached out via text message. Was very unprofessional and informed me that I would only be receiving ***** back and that was final. **** stated that my deposit $500 plus $1500 for cancellation fee. I am not satisfied with this outcome. Firstly my deposit was 250. Where does it state my deposit was $500!!?  I am very reasonable  person and I am not arguing the doctors denial of the surgery, or the deposit of $250. Ill take that. However, the refund of ***** is of essence here.
   I reread everything and no where does it state that I would be charged ***** PLUS deposit of $500 if anything the document sent to me says cancellation must not exceed 1500. Document provided states the 1500 is for same day cancellations for anesthesia, surgery room time etc. I did not cancel. I have the doctors paperwork. I did not obstruct information. I sent *** my coordinator a text because she would not answer the phone I stated I need clearance from a hematologist because of a dvt in 2016. The text message is timestamped. I did not fail to inform staff. Additionally I never met the doctor nor was my medical evaluation done via phone. Instead I was sent a very difficult to read copy pasted generic questions. I do not have a condition of bloodclots. I had one once in my life almost 10 years ago due to nuva ring contraceptive. I can prove. Some women get them during pregnancy. Again, I understand the doctor is not at fault and protecting himself since he has had deaths due to same reasons. It is just unjust keeping someones money who did nothing wrong. Also a representative from New Life told on a call 8/8 around 1:50pm that I will get my money back just not the $250 deposit. **** was very rude and stating ***** cancellation. This is unjust and bad business. I expected more from New Life. Now I understand the bad reviews. This is causing me so much unnecessary stress, hardship, and pain and suffering. I work hard for my money. I just want my ***** back. Keep the 250.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 08/13/2024

  Hello! Hope all is well. We apologize for any inconvenience ,the deposits are non refundable as stated in the contract you signed ,please find attached the contract.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22115220
  
  I am rejecting this response because:

  The representative has been extremely rude and unable to provide email address or contract. I let her know the link expired as I signed this contract 8/22/23. The clinic is extremely unprofessional and is providing false documentation. All they do is text. Firstly, my deposit was $250 I have attached that from my original contract signed 8/22/23. The representative is now saying my deposit $500 (lies) is non refundable and ***** cancellation fee which does not apply to me. The contract states if cancelled day of. I was cancelled by the doctor 14 days prior to NEW date which WAS CHANGED BY THE CLINIC because the doctor was going on a conference. And 20 DAYS PRIOR FROM MY ORIGINAL DATE. They had me rush my labs and stated to have pre-op and surgery on the same day! The contract states charges should not exceed ***** and its for costs incurred by the clinic for surgery room time, anesthesia, etc. Clinic did not incur ANY costs as it was cancelled by the doctor ***** days prior. Which again this surgery was to be cancelled anyway because the doctor had a conference and HE COULD NOT KEEP THE ORIGINAL DATE ANYWAY. Its why they offered me a credit to take a sooner date. I am not disputing my $250 deposit. Although I should have everything refunded, I understand the $250 is a non refundable deposit. 250! Not 500! Its the ***** I am wanting in full! This clinic is unjust and bunch of crooks. People work hard for their money. No wonder New Life has such a bad reputation. I truly wish I had done my research. This is a nightmare. Just give me my money. I will not stop until I get what is rightfully mine. 

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 08/15/2024

  Hello! Hope all is well. We apologize for any inconvenience. We are getting a higher volume of refund requests and I can assure you that your check will be ready soon. If you have any questions, please contact us and we will speed up the process. Please note that a cancelation fee was charge .

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22115220
  
  I am rejecting this response because:

  I only received a refund of *****. Agent **** texted me stating $500 deposit and ***** cancellation fee. Which again, my deposit was $250 and I attached the documentation proving so. 

  A cancellation fee does not apply to be under these circumstances claimed by the clinic. No surgery room time or anesthesiologist cost were acquired by the establishment as stated in said contract. I did not cancel day of. Surgeon cancelled on me 20 days prior to a date that wasn't even my original surgery date for issues far out of my control(medical). The original surgery date was cancelled by the clinic because of Dr.Nosarti having a conference in ********. So, would I charge the doctor a cancellation fee? For time I took off work for this planned procedure. The way this clinic has handled this matter has been unjust and plain unprofessional. I have yet to speak to an actual person. All they do is text.  I understand I signed 250 nonrefundable DEPOSIT. I am accepting this. Although at this point, I should have all my money back.  I do not accept an additional $1,750 when services were not rendered. I never even step foot in that office or even spoke to a doctor. Let alone medically evaluated by your establishment. Stating ***** cancellation when no fees were acquired is absolutely absurd and unacceptable. Just please refund my hard-earned money and allow me to move on from this nightmare. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/23/2024

  I hope this message finds you well.

  Our records indicate that there may be a medical condition that was not disclosed prior to your visit. As outlined in our contract, failure to provide complete information can result in a fee.

   

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22115220
  
  I am rejecting this response because:

  I do not have a condition. I had a one-time occurrence of a blood clot which happens to women even during pregnancy. This was confirmed by a hematologist and Ihave paperwork stating so. I obviously did disclose it, thus why the surgery was canceled. Additionally was canceled 14 days prior by the clinic not the patient. Communication with coordinator is attached. Hematologist provided paperwork for clearance. Lets add that medical evaluation was never verified and I never stepped foot in this office once. Your clinic did not inquire any surgery room time or anesthesiologist cost as stated in contract.

  Additionally the clinic is lying trying to keep my money. My deposit was 250$ which was paid 8/22/23 and I have attached my original invoice. 

  Again, the cancellation fee does not apply and now you are trying to keep an additional $250. This clinic is untrustworthy, unethical, and unprofessional. Refund the remaining balance and the extra $250 you are stealing. This is really bad business!

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/25/2024

  A refund of $2800 was already process on 08/09/2024 but you have a $1500 of cancelation fee and a $500 deposit attached please find the contract signed and the invoice .

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22115220
  
  I am rejecting this response because:

  And again I repeat my deposit was $250 even the invoice uploaded shows my $250 payment on 8/22/23. You are only proving me correct. As far a late cancellation fee, it does not apply. Your policy states surgery room time and anesthesiologist cost in which your clinic did not inquire because the surgery was canceled by the clinic very much ahead of time. 

  I did not withhold any information and had I known this would be an issue I would not have wasted my time or my money with your establishment. I am asking that my ***** is returned. I am aware the $250 paid 8/22/23 is nonrefundable. However, cancellation fee should not apply. I will continue to fight this even if I have to take you to small claims court. I have time.

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 09/30/2024

   Final Decision on Cancellation Fee
  
  I hope this message finds you well. I am writing to provide a final decision regarding the cancellation fee of $1500 that has been applied to your account.
  As outlined in the contract you signed prior to your scheduled surgery, it clearly states that cancellations made less than 30 days before the procedure, particularly due to withholding critical medical information, such as a history of DVT, render the patient ineligible for a refund. This policy is in place to ensure the safety and well-being of all our patients, as well as to cover the costs incurred due to last-minute cancellations.
  Despite these circumstances, we have made an effort to accommodate you by refunding a partial amount. Additionally, we addressed the chargeback you initiated; our documentation, including your signed contract, demonstrated the terms of our agreement and confirmed our position.
  We understand that this situation is difficult, and we appreciate your understanding of our policies, which are designed to uphold the highest standards of patient care. If you have any further questions, please feel free to reach out.
  Thank you for your attention to this matter.
  Best regards,

  Customer Answer

  Date: 10/09/2024

   
  Complaint: 22115220
  
  I am rejecting this response because:

  I am writing to once again request the remaining refund of my deposit. As previously mentioned, the clinic canceled my procedure, and there were no costs incurred for anesthesiologist fees or surgery room time, as the cancellation happened well in advance. Additionally, the doctor postponed my surgery, and it was clear the procedure would have been canceled regardless due to his conference in *************. I was call Aug 1 and informed of this- I understand your conversations are recorded. 
  Furthermore, I must address a misrepresentation on the clinics part: my deposit was $250, not $500, as your records claim. My invoice proves so. This inaccuracy, combined with the unjustified withholding of my 1750 is unacceptable.
  If I do not receive the remaining refund promptly, I will be left with no option but to take this matter to small claims court. I believe resolving this fairly would be in the best interest of both parties.
  Thank you for your attention to this matter.
  
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22115220
  
  I am rejecting this response because:

  I paid a total of *****. Including 250 deposit. I got a refund of ***** which means your clinic unjustifiably took *****. Your contract states ***** cancellation should the clinic acquire anesthesiologist and surgery room time costs. The surgery was canceled by the clinic very much ahead of time. Medical history was never evaluated by staff. I never step foot in the office nor ever spoke to a doctor. I never had an actual consultantation. Therefore the clinic keeping my money is unjust. Additionally lying and stealing additional funds. I will pursue matters into small claims court.

  Thank you.

  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged $1500 only AFTER asking for a refund. First they said i'm being charged because I cancelled 30 days before but I didn't cancel. Then they said I did not show up to pre op date but I didn't have one because they took me off the schedule so how can I come to pre op with no surgery scheduled? Then you said you tried calling to follow up on my labs but i confirmed those, I did my labs more than once! Now they are saying that i'm getting charged because I didn't answer to confirm surgery AGAIN (after confirming a million times) this was on the 7th which is friday but I responded back on the next business day, which is the 10th on a monday. Ive been given several excuses not to mention I was also lied too about the death rate at this center and im seeing so many articles about woman that have died here from lipo and tummy tucks and bbls so I think this center does a lot of scam and takes loopholes to create quick money.

  Business Response

  Date: 07/23/2024

  SPOKE TO PT ON THE ***** SHE IS COMPLAINING IN REGARDS TO HER DEPOSIT AND CANCELLATION FEE AFTER I HAVE EXPLAINED TO HER MULTIPLE TIMES WHY SHE IS BEING CHARGED A FEE SINCE SHE DID NOT SHOW UP TO PRE OP NOR CONFIRM SURGERY AND DID NOT GET IN CONTACT WITH COORDINATION UNTIL 4 DAYS BEFORE HER SURGERY AND COORDINATION REMOVED HER OFF THE SCHEDULE FOR HER NO RESPONSE

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 22016487
  
  I am rejecting this response because:
  After accepting the fee I was told I am being charged another $500 for the deposit but i paid $250 for the deposit and thats what my contract says. They are so unprofessional in communication and as you can see there my surgery was confirmed prior to me being taken off the schedule. The contract also states I cannot be charged over $1500. I cannot show up for pre op with no surgery date. I was told this on June 7th when my surgery is the 14th, the next business day is MONDAY june 10th so thats the only reason it was a couple days before and I was told there is 24 month hold with my balance and deposit and when im ready to schedule i can let them know. As you can see in attachments my labs were also faxed more than once weeks before surgery date. I was prepared, now theyre telling me to continue with surgery but Ill still be charged a fee, this clinic is scamming innocent patients. 
  Sincerely,
  
  Roliat *****

  Business Response

  Date: 07/23/2024

  refunded 

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Update: As of July 9, still NO CONTACT from ANYONE in this office. Even after I sent the email to their office with contact information. At this point I just want whats due to me. Im not trying to bash anyone but their actions and lack of response is speaking loudly for this practice. Is this why *************** and ***************** leave???After a cpl of rescheduled dates, first due to medical, then a dr leaving the practice, to the last attempt being availability (on my part) i decided to cancel well before the 30 days prior to scheduled date.Have called and requested a refund, was told i would be called today. Have not been called back.Obviously things happen; relocations, bank changes which is why i need to speak to someone

  Business Response

  Date: 07/24/2024

  Hello! Hope all is well; we apologize for the inconvenience. I will have a refund representative reach out to you today and I will personally escalate your request.

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/01/2024

  Hello! Hope all is well; we apologize for the inconvenience. I will have a refund representative reach out to you today and I will personally escalate your request.
  
  

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 21965881
  
  I am rejecting this response because:
  Its been known in the past they do not respond. I just want my due refund 
  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/03/2024

  This is the billing Department at New life Plastic Surgery. We have reviewed your request and noted that there are some reschedule fees and a cancellation fee associated with your account. Unfortunately, this means you are not eligible for a refund at this time.
  I highly recommend keeping your deposit active, as it will allow you to rebook whenever you're ready. Please note that opting for a refund may result in losing access to your special pricing, which can increase monthly.
  Your deposit will remain active for two years, giving you the flexibility to schedule at your convenience.
  
  

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 21965881
  
  I am rejecting this response because:

  I was told on July 24 that it would take 30 business days to receive a refund and now its after 60 days and the business is trying to tell me Im not entitled to a refund that shouldve been stated months ago, especially at the time of cancellation this company, ****** me along took my money willingly and now refusing to refund me.  I certainly do not have $1000 worth of rescheduling fees on top of the $1500 cancellation fee the $250 deposit is nonrefundable and they want me to keep that deposit open at this point. So that I do not lose the special pricing  Im not rescheduling anything with this business because they dont run their business well its no wonder why Dr. ****** and Dr. ******* left  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/08/2024

  This is the billing Department at New life Plastic Surgery. We have reviewed your request and noted that there are some reschedule fees and a cancellation fee associated with your account. Unfortunately, this means you are not eligible for a refund at this time.
  I highly recommend keeping your deposit active, as it will allow you to rebook whenever you're ready. Please note that opting for a refund may result in losing access to your special pricing, which can increase monthly.
  Your deposit will remain active for two years, giving you the flexibility to schedule at your convenience.

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 21965881
  
  I am rejecting this response because: I no longer want to do business with this organization. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/11/2024

  let pt know she is not eligible for a refund due to rescheduling/ cancellation fees along with the deposit not being refundable

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1, 2024 I signed a contract to have a BBL with **************** on April 16, 2024. I was told that I would need to pay a $250 non-refundable deposit. I overpaid that deposit by $2. New Life Plastic Surgery contacted me less than a month before my surgery date and told me that **************** would be out of the country and could not preform the surgery on that date. I told them that I had already booked my flight and hotel and that this was unacceptable. I asked to be refunded since the contract I signed specified a specific date and doctor that they could not honor that. They refused to refund me. This is unethical and illegal.

  Business Response

  Date: 06/24/2024

  Hello! Hope all is well. We apologize for any inconvenience ,the deposits are non refundable as stated in the contract you signed ,please find attached the contract.

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked my Tummy Tuck with Dr. ***** on March 12,2024. I was awaiting further paperwork for my labs, etc and then on May 15th, I was notified by texted that my surgery needed to be completed in a hospital. As Im waiting on further instructions as date change, physician change, etc. there was silence. I reached out multiple times just to be told my surgery was completely canceled. I called to get clarification and was told it was canceled due to the information provided by me on medical questionnaire sent. I filled out the questionnaire with the same information I did on my intake form. I was also told my refund would be giving back within 10 days and I have yet to receive my refund. *** called the office and I am unable to speak to anyone about it. This business is unprofessional and incompetent.

  Business Response

  Date: 06/11/2024

  Hello! Hope all is well; we apologize for the inconvenience. I will have a refund representative reach out to you today and I will personally escalate your request.
  
  

  Customer Answer

  Date: 06/11/2024

  I received a text from **** in the refund department stating she will be giving me a call. It is now end of day and I have not received a call nor a update on my refund 

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery with this company 2 months ago. I paid for 2 parts of the surgery that were not done because the surgeon stated once he was operating those were found to not be necessary. I was advised I would receive refund within ***** days. I am 9 weeks since surgery and no refund issued. I have texted the number given and asked about this and the person will not respond. I have called multiple times and each time I'm told they will send message to the correct person to call me back but I haven't ever gotten a call back. The amount I was told is 1500 will be refunded.

  Business Response

  Date: 05/27/2024

  Hello! Hope all is well; we apologize for the inconvenience. I will have a refund representative reach out to you today and I will personally escalate your request.
  
  

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21759048
  
  I am rejecting this response because:

  I was told 30 days and now going on 9 weeks. I've asked once a week for updates. See responses above. She only says "I'll tell you when check is sent out" but will never answer my question asking why it wasn't sent in the agreed 30 days and what the new timeframe is. I've called multiple times, waited on hold over an hour. Each time someone answers to tell me they will send my message along for someone to call me back. No one has called back. I need to know why it wasn't sent within 30 days as I was told and WHEN it would be sent. This isn't a refund I'm requesting for something I'm not happy with. I came in, paid everything I owed and more, had my surgery. I'm simply asking a refund for the portion of my surgery that Dr. ***** felt was not needed. Very quick and easy refund without any complaints until **** refused to act professionally and communicate effectively. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/29/2024

  Hello! Hope all is well; we apologize for the inconvenience. We can go ahead and offer a revision if you are not pleased. Would you like for a manager to get in contact with you?

  Customer Answer

  Date: 05/29/2024

   
  Complaint: 21759048
  
  I am rejecting this response because:

   

  i do not need a revision. I am happy with my results. Dr. ***** did not perform a lift or hernia repair because i did not need it. I am simply waiting for the 1500 refund check for this which i was told would be sent within 30 days. It has now been 9 weeks. I need to know when this will be sent and why it hasnt been sent yet. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/29/2024

  I have filed a complaint and messaging back and forth regarding this refund that I am waiting on. The company continues to offer alternative sch as another surgery, however, still no refund. I am not asking for a refund for services provided or due to being not happy with services. I simply paid for additional things to be added to my procedure if needed, however, the doctor determined they were not necessary. I am simply asking for that portion to be returned. I was told it would be returned within 30 days and it has been nine weeks. I would like someone to step in as it seems the company does not understand. 

  Business Response

  Date: 05/30/2024

  Hello! Hope all is well. We apologize for any inconvenience. We are getting a higher volume of refund requests and I can assure you that your check will be ready soon. If you have any questions, please contact us and we will speed up the process.

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21759048
  
  I am rejecting this response because

  she continues to reach out and tell me the check will be mailed at some point. Still no qnswer as to why not sent within 30 days or when it will be. I was told 30 days and it's been 2 months. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/30/2024

  Hello! Hope all is well. We apologize for any inconvenience. Your information was sent to billing department for them to issue the check .

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21759048
  
  I am rejecting this response because:

  I have still not received any update or notification that check has been issued to me. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 06/12/2024

  Hello, 

  I have filed a complaint with this company and still awaiting response from both them and bbb. I need someone from BBB to provide assistance. Thanks.

  Business Response

  Date: 06/13/2024

  Hello! Hope all is well. We apologize for any inconvenience. We are getting a higher volume of refund requests and I can assure you that your check will be ready soon. If you have any questions, please contact us and we will speed up the process.
  
  

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21759048
  
  I am rejecting this response because:

  It says contact them and they will speed up the refund process. I have contacted them once a week for the past 8 weeks and they have not sped it up. My last contact made was yesterday and one week ago. Neither of those texts to the business have been returned.  They are not speeding up the refund process which is why I'm contacting bbb for help. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to have plastic surgery done on may 8th i communicate with the coordinator the whole time through a text message i ask the coordinator how long do i have to stay and she told me the mandatory was my pre op appointment my surgery and the post op appointment so i scheduled my flight and made arrangements to stay in ***** for the mandatory appointment only once I got there for my pre op appointments the surgeon told me I would have to stay at 6 days to monitor me due to the lack of incorrect information i was not able to get my surgery done on may 8th I didnt have any extra fund to stay for the 6th days so I was force to cancel my surgery and do back home I wasted money on a recovery house which was over 1000 I wasted money on my plan ticket didnt get a refund for that and now they are giving me the run around about giving me a refund I dont want any trouble all Im asking for is a simple refund of my money back and that it than they try to tell me there would be a cancellation fee how ? When your company misinformed me I need a total refund with no cancellation fee involve that the least they can do for all the inconvenience I was put through..

  Business Response

  Date: 05/21/2024

  Hello! Hope all is well. We apologize for the inconvenience and we can assure you that our main goal is to help our clients .Refund request will be process today, If you have any other questions, please contact our office. Please remember that deposits are non-refundable.
  
  

  Customer Answer

  Date: 05/21/2024

  I received a response from the company yesterday 5/20 /24 stating that they process a refund and it take 3-5 business days I will also update once the refund is fully processed and have deposit back to my account .. thanks 

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Probably one of the worse places to have surgery lol. They only care about the money like every other surgery company in *****. I actually did have surgery here and regret every second of it. I had an appointment for my preop and I was there for about eight hours, and there were so many fees that were not mentioned then the day of my surgery I was waiting for the doctor for about six hours, and they took your phone away and everything and put you in a cold room until you see the doctor. That was stupid and frustrating. And Ive even seen many women that were there who were very disappointed after their surgery because they literally had no results. Also, its like a chop shop. They are just so many people there. Before my surgery, they told my fianc that she would have the pain medication before I was handed to her and that did not happen. They gave her the script after they literally wheeled me down and walked away, and there were absolutely no pharmacies open. They didnt speak English when she was asking them questions about the scripts and I was literally crying and shaking to the point where she started crying because they just did not care. Horrible mal practices at that place. I had my massage booked at the place and when I got there they told me there were no spots available and they were going to try to fit me in and once again there were 1 million people there. They rescheduled me Before I paid. Dr ****** assistant was texting me consistently and then after the surgery I literally possibly texted that girl like 500 times and she never replied. I started texting ****** who gave me her number she tried to help, but ultimately was not a help at all. I expressed to Dr ***** that the most important thing to me was my stomach and literally I came out looking the same way that I went in there and I had the pictures were proof and everything. He basically told me F me and refused me a revision or even compensation.

  Business Response

  Date: 05/21/2024

  Hello! Hope all is well; we apologize for the inconvenience. I will have a refund representative reach out to you today and I will personally escalate your request.
  
  

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21685005
  
  I am rejecting this response because:
  I need to see the action taken and the refund not just words because they will not do it after my case has been closed.
  Sincerely,
  
  Bienca *****

  Business Response

  Date: 05/21/2024

  Hello! Hope all is well; we apologize for the inconvenience. We can go ahead and offer a revision if you are not pleased. Would you like for a manager to get in contact with you?
  
  

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21685005
  
  I am rejecting this response because:
  Those days have passed and the care and service i received was not the best so i would like to decline the revision and accept the refund instead. Thank you.
  Sincerely,
  
  Bienca *****

  Customer Answer

  Date: 05/22/2024

  
  Complaint: 21685005
  
  

  
  Those days have passed and the care and service i received was not the best so i would like to decline the revision and accept the refund instead. Thank you.

  
  Sincerely,
  
  Bienca *****
  
  

  Business Response

  Date: 06/04/2024

  Hello! Hope all is well; we apologize for the inconvenience. We can go ahead and offer a revision if you are not pleased. Would you like for a manager to get in contact with you?

  Customer Answer

  Date: 06/07/2024

   
  Complaint: 21685005
  
  I am rejecting this response because:
  Like mentioned I do not want a revision. I would gladly like the refund processor to contact me and get it over with. Thank you.
  Sincerely,
  
  Bienca *****

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a surgery with Doctor ********************** @ New Life Plastic Surgery. He refused to do my surgery because of my age. No one addressed that my age would be a problem when I gave my deposit. I was told that I would receive my deposit. After several calls and attempts. I went to my bank for a dispute. My bank put the money back, but after an investigation they paid them. I called several times to New Life and asked to speak to a manager. They gave me excuses. Then I was told because I did a dispute with my bank. That I would not get my money back. I understand it if I canceled, but I did not. Doctor ******************* canceled and I should be returned my deposit.

  Business Response

  Date: 03/26/2024

  Hello! Hope all is well. We apologize for any inconvenience ,the deposits are non refundable as stated in the contract you signed ,please find attached the contract