![](https://m.bbb.org/prod/ProfileImages/79e4edd5-1b06-441a-8b9c-dbffacfd2fdf.png?tx=w_150)
ComplaintsforGray Dolphin Pools & Construction, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Paid company for pool and deck construction. Pool and deck work was completed to Gray Dolphin Pools standard and communication has ended. Multiple tiles on deck are cracked, sunk in or raised and need to be replaced. Multiple text messages phone calls and voice mails left with company. When a response is given its a lie and nobody shows up to do the work. Have been lied to for months now and no work has been done.Business response
10/06/2021
Business Response /* (1000, 10, 2021/10/05) */ Pool and Deck work was completed per contract . Gray Dolphin Pools has been in business for over 20 years and prides itself in its top quality workmanship and customer service. Customer did communicate to sales rep issue with pavers and a work order was issued. The homeowner did also contact our office on 8/30/21 and was advised work order was done however do to rains we had not been able to go and make the necessary repairs. Repairs were completed as of week of September 27,2021. Gray Dolphin warranties their work and will not and has never left a job incomplete. Consumer Response /* (2000, 12, 2021/10/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) The owner, not the sales rep contacted me after receiving the complaint from the BBB. Prior to that I had contacted 4 different individuals within the company with no response, left multiple messages, and there was no mention of the work not being able to be completed due to rain or any other information. Contact completely stopped from reps who I had contacted throughout pool construction and I left multiple messages with the office stating the even being a military veteran this was more frustrating than my deployments. I was informed by the owner after he received the complaint that I should have asked to speak with him. Again, 4 reps from the company, no response since I sent messages in early August. Nothing until a BBB complaint was filed and then a worker came out that same day to check all the work that needed to be completed and a team was sent out the day after to complete the work. Any type of response from a company rep during that time would have been sufficient but there was not one. I wouldn't call that top quality customer service.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.