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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Home Improvement

Granite Transformations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Granite Transformations of Little Rock for a countertop and backsplash. This is their corporate office. Granite Transformations have failed and refused to complete the job, even though they have been paid nearly $10,000. I have called the corporate office numerous times and no one calls me back. The owner of the *********** location has repeatedly lied to us about the status of the project. The only thing corporate has done is tell ****************** to call us. Apparently, corporate doesn't think this is their problem. They are wrong. When we file a lawsuit, it will not just be ****************** on the complaint, it will be corporate to. We have already sent a demand letter to ******************. Fix this now or just refund the money that we owe so we can find another contractor..

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Granite Transformations has replaced my countertops and backsplash three separate times due to faulty craftsmanship in addition to material defects. During the most recent replacement, re-plumbing work and gas stove re-connection resulted in a gas leak traced back to a supply line issue beneath the cabinet that was directly related to them pulling my stove out.During the cabinet refacing, holes were cut in five separate cabinets where they installed electrical receptacles in the back of the cabinets without considering the existing wiring. The use of double-sided tape for LED lights, instead of an appropriate track and diffuser, has led to continuous issues with the LED's hanging off the bottom of the cabinets. Significant cabinet trim and finish problems also still remain unaddressed.Despite apologies from senior managers, including *********************, *****************************, ***********************, and *********************, our kitchen remains incomplete. *************************, the office manager, and *********************************, Director of Operations, have continued to be unresponsive for extended periods and have offered no resolution other than a small reimbursement amounting to $1,200. Efforts to contact ********************* (GM), *************************** (VP Franchise Operations), went unanswered. ************************* ************************** Manager) initially assured me that she would follow-up after receiving the images of our kitchen but has since, ignored all email and phone calls. Despite filing a complaint with the ** Attorney General, Granite Transformations continues to evade responsibility, providing zero reimbursement as of February 2024.Granite Transformations' lack of accountability, poor communication, and substandard workmanship have left our kitchen incomplete and visually unappealing. I have close to 50 photos showing the subpar workmanship and material defects but can only upload 5MB worth. I am happy to email what was sent to Granite Transformations a Rocksolid Granite USA LLC company if requested.

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract with Granite Transformations was signed April 29th 2023.It states we ordered a low divide sink which we did not get. I made numerous phone calls after installation about the sink. And no one ever contacted me about a partial refund which was the only thing that made sense to do at that point. We have chipping in the countertops. I don't know how the chips happened. I have made several phone calls and left messages. But no one ever returns my call.

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ex-husband and I are planning on selling our house within a month and we've already booked and paid for these renovations since before the summer time. The contractor on the project no longer works for the company and didn't notify us of this. So we've been waiting for months to hear back on progress of product delivery and scheduling for someone to come out and install the countertops. Now, I'm trying to call the company and cannot get through to anyone. I reached out to *************************** (contractor who resigned from the company suddenly), and he just gave me the number to the front desk. This is highly unprofessional and I'd like for this to be handled immediately. Thank you.

    Business Response

    Date: 10/09/2023

    We will need further information of the job in question to be able to respond accordingly.  We will need a copy of the sales contract for review.  Please contact our customer service/warranty specialist as follows:  ***************************** T#:************ or e-mail:  ****************************************.  Please be prepare to provide you sales contract for review.  Thank You.      

  • Initial Complaint

    Date:06/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Counter was installed in June 2022.There is a defect.I reported it, but the local people who installed are no longer in business.Provided warranty info Have not heard back from the company despite repeated phone calls and emails It is a small repair under warranty.

    Business Response

    Date: 06/21/2023

    The customer was requested to submit a copy of her original contract but has not submitted it as she stated she does not have it.  When asked for proof of payments in April, customer send a screenshot that was black. When asked in April for her to resend, nothing was received.  A couple weeks back customer sent more screenshots with no amounts or are so small that when enlarged they are blurry and not legible.  Any warranty work requires a copy of the contract and proof of payment.  At this time an assessment for repair cannot be done until proper proof of purchase is provided. 

Granite Transformations is NOT a BBB Accredited Business.

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