Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers from this company on 01/30/25 the flowers arrived today 02/10/25 at 11:25am. When the flowers arrived I immediately removed them from their packaging quick dipped them and placed them in water to hydrate. When I was placing them in the water I noticed a few of the flowers looked damaged and dead. However, I decided to still put them through the hydration process. After 8 hours of hydrating them the flowers still look damaged and dead the stems are extremely fragile and some flowers are completely slumped over to the point I had to tape them. I reached out to the vendor directly and sent them images they refused to refund my order. I kindly informed them that I threw away the original packaging this morning after removing the flowers because I had no intentions on having to return flowers. So they are refusing to refund me for an error they made.

  Business Response

  Date: 02/18/2025

  Dear BBB team.

  This client reached out on Feb 10 and shared pictures of dehydrated roses with us and our team kinldy explained the following 

  Feb 10 6:48 pm  "Flowers may arrive slightly dehydrated due to the long journey from *************, but with appropriate care, you can bring them back to looking great within the next 12 hours.I respectfully say you can give them a chance tonight, we recommend trimming the stems around inch and placing them in clean room temperature water with the provided flower food Also, please keep in mind that most of our fresh roses will come with 3 guard petals that may have a different color than the true color of the rose. If your flowers still appear wilted or dehydrated by tomorrow, then please provide pictures to ********************* and our team will offer compensation for this"
  
  However the client proceeded with big insults towards out team and threats. Please see the image attached with the conversation with this client and her nasty words. Our team offered her the option of returning the flowers and she refued to return them because she had trashed the box. On the following morning she shared new pictures of the roses in bad shape and we honored our word and issued a refund. I called the client over the phone and informed her we were issuing a refund. I attach a copy of the refund check issued on Feb 12, 2025.

  This was a very unpleasant client to deal with and we were happy to refund her instead of taking her attacks.

  Respectfully,

  **** - **************************** Director

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, February 12, 2023, at 3:47 PM EST,your company confirmed receipt of an order of 200 next-day roses. These roses were bought for my wife for our 20th anniversary and Valentines day. This was order #******, and the order was fully paid for. The order was for 100 assorted roses and 100 yellow roses to be delivered on Valentines Day, February 14, 2023. (Exhibit 1).Your company emailed me on Sunday, February 12, 2023, at 10:50 PM, that my order was shipped via ***** Tracking# ************. (Exhibit 2). ***** did not deliver the item on the delivery date and instead delivered the item on February 15, 2023, at 10:16 AM. (Exhibit 3). You can see that only one box was in the shipment. Your company only delivered 100 assorted roses and did not deliver the 100 yellow roses see Exhibit 3; also see Exhibit 4.I paid $288.30 for these two roses.

  Business Response

  Date: 03/06/2023

  The following communication was sent to the client on Feb 16, 2023. Full communication with the client is attached. The client has been very agressive altough our business is not at fault.

  Please verify our website informs customers before payingabout the following "*Credits or refunds will not be issued if orders are delivered 1 day later than the scheduled date." If the client proceeded with the order is because he accepts those conditions.

  Respectfully

  ************************* - Global ************************* Service Director

  **********************;February 16, 2023 at 5:09 PM
  Dear *****,
   
  Thank you for your patience. Your order shipped under the following tracking #s ************ and ************. We offer you our sincere apologies since ***** failed to deliver either box on time. You can verify www.*****.com for your reference and notice that the Standard Delivery Time was expected to be Feb 14, 2023, before noon.
   
  We have issued a refund for the order that has not yet arrived and our accounting department will send a refund receipt in the next business day. We warn clients before purchasing that we do not offer refunds if orders are delivered 1 day after the scheduled delivery date, but you really seem to be having a hard time and Celebrating Kindness is our priority, so you can count on your refund in full. 
   
  Respectfully,
  *************************
  Customer Service Director

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 24 roses from Globalrose on 2/3/23. They were for valentines day. I requested the flowers be delivered on the 13th the day before valentines. Globalrose shipped the flowers on the 9th. Apparently there was a delay with ***** and the flowers were didnt arrive until the 15th two days after me requested date. ********** said it was ***** fault and all they can do is offer 50% refund. Heres where the problem lies. When the flowers arrived, they were dying/dead. The rose buds were bent and discolored and petals already falling off. The stems were dried out and the leaves were falling off. I received dead flowers for Valentines day!!!! And the cherry on top of this, they never provided the gift message in the flower box. Globalrose is offering 50% refund and wants me the customer to pay for half of the order still. They want me to pay for dead flowers and no gift message. Its a complete shame that a company only offers their customers partial refunds. I will be seeking a full refund and disputing the charge. Please see pictures below.

  Business Response

  Date: 02/15/2023

  Dear *****,
  On the message we sent to you informing about the ***** unexpected delay, we offered you the OPTION to enjoy your roses with a 50% discount due to the delayed delivery caused by *****. This was in case your quality was in top shape. Since you reported your quality was affected, we refunded your order in full and we are quite surprised about this complain since Global Rose never refused to refund your account. Customer satisfaction is our priority.

  Respectfully,
  ************************* - Customer Service Director