Business Profile
Skin Care
5minskinThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 138 total complaints in the last 3 years.
- 50 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/22/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is regarding an online order that I placed with 5minskin, order number S203724. My intent was to make four payments, but instead I was bill for the full amount.. However at check out I was billed the full amount. I have spoken with 5minskin multiple times, and they are telling me they have refunded the money and that it may be held up on the bank side. I have had refunds post to my account sometime in the same day. I reached out to my bank and there is no refund.I'm seeing that this is an issue with other customers as well. This leaves me to believe that they haven't refunded the money as they have stated. I provided the gentleman with my order number, but he said he couldn't find it. I told him that I canceled the order, so I gave him my email instead.Business Response
Date: 05/24/2025
dear customer,
Please be advised that we processed a full refund for your canceled order.
We would still advise you to contact your bank in case you did not receive a refund.
Kind regards,
5minskin Team
Customer Answer
Date: 05/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:05/02/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased device on 12/30/2024 for $189. Device did not work on my hair. Returned product through process on website, within return policy. Got confirmation from **** that my product was returned 3/19/2025. I have emailed twice asking for confirmation of receipt and that my refund would be processed, and the response was that they were working on it. Tried calling and was sent to voicemail.Business Response
Date: 05/24/2025
Dear customer,
We have process a refund for your returned order in full.
Kind regards,
5minskin Team
Customer Answer
Date: 05/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* **********Initial Complaint
Date:04/28/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 5minskin device at an Easter sales price of $189. I decided to return the device without opening it and initiated the return process. On April 22 I received an email approving the return and providing a return shipping label. Now 5minskin is claiming that the return was actually denied on April 21, a day before I received approval, and they refuse to refund the purchase.Customer Answer
Date: 06/02/2025
The company refunded my m9ney as soon as I threatened to report them. I cannot, in good conscience, recommend this company, since they retroactively deny returns and only provide refunds under the threat of legal action, but I am satisfied with the outcome.Initial Complaint
Date:04/17/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased hair removal device on 1/22/25 for $178.95. Paid for with ******. Device did not work for my hair. Sent email to company for a refund. I was sent a return label and I returned the device at the post office. Tracking number showed package was delivered 1:13pm on 2/25/25. I have had several emails inquiring my refund not being processed. The company continues to apologize for the delay but still hasnt processed my refund. Every attempt to contact the company through phone is a recording stating mailbox is full.Customer Answer
Date: 04/18/2025
Update for my complaint: I received a email from the company that my refund was issued and will be deposited in my account within 10 days. Thank you for contacting the company to help resolve this issue.Business Response
Date: 04/22/2025
Dear customer,
We would like to confirm that a refund was processed for the returned product on April 18, 2025
Customer Answer
Date: 04/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:04/14/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned a Micropulse2.0 on 3/24/25 vis the *****************, tracking # **** 6114 0622 5079 7748 26. To ********, **** . A return label was provided to me by 5minskin. The product was ***** with a ***** off coupon. Order #S194528 90 day money back ************ is now4/14/25 and I have not received a refund as yet.Business Response
Date: 04/22/2025
Dear *****,
Please be advised that a refund was processed on April 15, 2025. the funds should have been credited to your account already.
Initial Complaint
Date:03/22/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2-5-2025 I received an order. I only ordered one with NO extended warranty. They implied to sign up for the first order and get 20% off. I never dealt with this merchant but felt comfortable since I saw the product on *** morning show deals. I read the complete return policy before ordering. This is a scam! Returned the product and they received it on 9-7-2025. After I found out they charged me for two of them plus an extended warranty I didn't order either, I didn't even open the products and returned all of them. They are trying to say my bank is holding the funds. I am disputing with proof to my bank with all necessary proof. The return address is a unit number! Not a company. Please help me get my refund. Shopping cart Product imageDescriptionQuantityPrice Warranty + Extended Protection 1 Warranty + Extended Protection 1$9.95 5MINSKIN AT-HOME LASER HAIR REMOVAL HANDSET 1 5MINSKIN AT-HOME LASER HAIR REMOVAL HANDSET 1$189.00 5MINSKIN AT-HOME LASER HAIR REMOVAL HANDSET 1 5MINSKIN AT-HOME LASER HAIR REMOVAL HANDSET (-$20.00)1$189.95 $169.95 Scroll for more items Cost summary DescriptionPrice Subtotal$368.90 Discount 20OFF- $20.00 off total order price ShippingFree TotalUSD $368.90 Thank you for your help and for doing what you do!Sincerely, ****** ********** ***************************************************************** ************ ***********************Customer Answer
Date: 04/18/2025
Hi I will check with credit card Tp see if it's resolved. My apologies I couldn't get th threw previously. *************************************
************
*****************
*********************************
Thank you
Business Response
Date: 04/22/2025
Dear customer,
the chargeback you raised, was resolve din your favor, hence, you should get funds credited to your account. If not received yet, we would avise to contact your bank directly.
Customer Answer
Date: 04/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **********Initial Complaint
Date:03/20/2025
Type:Customer Service IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5MinSkin MicroSculpt + accessories I purchased 5MinSkin MicroSculpt + Hyaluronic Acid Serum and more product ($227.00) in January 2025 from 5minskin. I noticed a "nic", (pin head size) on the left roller on my third use the other day. I asked is it safe to use, no answer. I didn't drop the product, so it was over looked at shipment, my first microscult. I called customer service 6 times, left a messages, and no response. I sent 2 emails, still no response, when they tried to sell me more. Their customer service **** is non-existent at anytime of day or night. I am going to purchase from a company that stands behind its product. I don't recommend 5minskin, no, no no.3/17- I read 5 minskin's response, note no person to contact nor contract info and no message in my spam, NOTHING. I called them again(7th time), their customer service number ************ and got a recording, we are busy with others, leave a message and we will call. No call for me, still waiting, a bunch of BS, don't deal with this company, they take your money and forget about your concerns, NO CUSTOMER SERVICE AT ALL!!Initial Complaint
Date:03/06/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased my item on 10/27/24. I asked for a refund end of December. given return label on 1/5/25.. returned item on 1/7/25 have yet to get refund. Ive gotten voicemail 3 times. I emailed twice before getting a response and then got a response with a return label to send item back.. its 3/6/25. I told them I shipped item on 1/7/25 and all of a sudden my order number doesnt work on their site but I have email proof of everything. Ive emailed 3 days in a row now with no response on my refund when I returned the item 2 months ago. Very unprofessionalBusiness Response
Date: 03/19/2025
Dear customer,
Please be advised that we processed your refund on March 16. Please allow 2-3 days for the refunded amount to reflect in your account.
Sincerely,
5minsin support
Initial Complaint
Date:02/28/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After purchasing product I read directions and because of a health condition listed in the directions, I couldnt use the product. They were willing to accept a return for refund, so I returned the item. This was in Dec./2024 and I have not received my refund. It is now March 1/2025. They do not return my calls.Business Response
Date: 03/19/2025
Dear ******,
We are sorry to hear about your experience.
Please be advised that we issued a full refund for your returned order.
Customer Answer
Date: 03/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:02/24/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5minskin has a 90 day return policy. I purchased on 12/2/2024 and started my return on 12/10/2024. I told them that I tried a friend's device for the 2 months and it didn't work. I completed the return process and mailed the product back to them. I have emailed and called many times and still have not gotten a refund. Their phone number always goes to a voicemail and I get no responses from them about the refund. This is becoming very frustrating and I'm sure others are having the same issue. I would like my refund per their website. ************************************************************ "We offer a 90-day money-back guarantee for 5minskin *** devices. If, within 90 days of your purchase from our official website, you are not satisfied with the product or the results, you may return it for a refund. To ensure a fair application of the return policy, we recommend users to follow the recommended usage stated in the manual for at least two months or ask our ********* Experts via *********************************** submitting a return request. After about two months, users should see a noticeable reduction in hair growth. We also recommend extending your personal trial period to the full 90 days, as all individuals are different and it may take a longer period of time to see results from the *** treatment. If the period of use is less than one month or the recommended usage stated in the manual is not followed, the return policy is considered void. What is more, please note that *** may not be effective for every individual depending on their hair color and skin tone. Therefore, we recommend that everyone review the suitability chart on our official website before purchasing. If you have any concerns or questions about ***, our products, or anything else, please do not hesitate to contact our customer service team at ***********************************"Business Response
Date: 03/19/2025
Dear customer,
We are very sorry for your unpleasant experience. Please be advised that we issued a refund for your purchase on February 26, 2025. In case you did not receive your refund, we advise your to verify this matter with your bank.
Customer Answer
Date: 03/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ****
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