Reviews

This profile includes reviews for My Derma Dream's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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My Derma Dream has 2 locations, listed below.

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  My Derma Dream

  66 W Flagler St Ste 900 Miami, FL 33130-1807

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  My Derma Dream

  360 NW 27th St Miami, FL 33127-4158

Review Details

• Review fromHeidi A

  Date: 05/08/2025

  4 stars
  My Derma Dream neck device just stopped vibrating but it still lit up with all three colors. My device was under warranty. I did send a video showing that it was not working and completed the troubleshooting directions. Joy in customer service was very helpful and replaced my device free of charge and free shipping.

• Review fromDiana P

  Date: 05/04/2025

  4 stars
  I ordered this device, received but had difficulty figuring it out since the directions were only for the face and not the arms. I messaged numerous times and finally heard back from Kath who was outstanding in her responses. Kath answered all my questions quickly and now I am hoping the device gives me the results I'm looking for. We will see. Thank you Kath!!

• Review fromLeona O

  Date: 05/01/2025

  1 star

  Leona O

  Date: 05/01/2025

  I placed my order today 5/1/25. My payment was declined by my bank because they believed it to be *****. I clarified with them that it was my purchase. I wasn't aware that they put the payment through so I redid the order and put the the payment on my credit card. Well TWO orders went through. I spoke with someone from the company within 5 or 10 minutes. When she said I had 2 orders I explained what happened. She said one order would be canceled. Well it wasn't. They took the money from my bank account as well as charging my credit card. I called them and told them they took 2 payments. She put my call through to someone else and that person disconnected the call. The first person I spoke with was supposed to call me at 8:00 tonight eastern time. It is now 9:31 and NO ONE called. First thing tomorrow I'm going to can my bank and file a complaint of *****. I will also be calling my credit card company and report *****. These people WILL NOT get away with their ****. BTW. There is no customer review submission terms. I couldn't submit this without checking the box. I checked it but I DID NOT read or even see review submission terms. I hope this saves others from this ****
  

  My Derma Dream

  Date: 05/04/2025

  Hi *****,

  Thank you for bringing this to our attention, and I want to sincerely apologize for the frustration and inconvenience you've experienced. Your concerns are absolutely valid, and I truly appreciate the opportunity to clarify what has happened and how weve worked to resolve it.

  After reviewing your account, I can confirm that your concerns were escalated. We understand that your first payment attempt was declined and that you then placed a second order, not realizing both would process.

  Once we became aware that a duplicate order had gone through, we took immediate steps to cancel the duplicate and submit a refund request for the payment made through your bank.

  Were very sorry to hear about the miscommunication and that your call was disconnected when being transferred. That is not the experience we want for any of our customers. We also understand that you were expecting a follow-up call at 8:00 PM Eastern time, and we apologize that this did not happen as promised. Your time is valuable, and we completely understand your frustration.

  Please rest assured that we are not trying to scam or deceive you in any way. Our goal is to make sure every customer receives clear, honest service and fast resolutions. Your refund for the duplicate order has already been requested, and depending on your bank, it should reflect in your account within 510 business days.

  In the meantime, if you would like to confirm any further details or have additional questions, feel free to reach out to us directly at *************************** for prompt and personalized assistance. We're here to make this right.
  Again, we truly regret the inconvenience and confusion this situation caused, and we appreciate your patience as we work to resolve it fully.

  Sincerely,

  MDD support

• Review fromLorraine M

  Date: 04/29/2025

  1 star

  Lorraine M

  Date: 04/29/2025

  I have been trying for five days to initiate a return on a duplicate shipment sent by mistake. Can get no answer by phone or email.

  My Derma Dream

  Date: 05/02/2025

  Hi ********,

  I understand how important it is to resolve this quickly, especially when it involves a duplicate shipment.

  To better assist you, Ive just sent you a direct email with the next steps to initiate your return.

  Please check your inbox (and spam folder just in case), and feel free to reply there at your convenience.

  Again, I truly apologize for the delay and appreciate your patience. I'm here to make sure this gets resolved smoothly for you.

• Review fromMarlene N

  Date: 04/29/2025

  5 stars
  Excited to start my journey! Thanks ******** *** for your prompt response.??

• Review fromANGELA F

  Date: 04/19/2025

  4 stars

  ANGELA F

  Date: 04/19/2025

  ******** helped me get a replacement device after emailing them about the charger port breaking off. I am receiving the Myoglow in place of the Microsculpt device, which is no longer available. All done through email which is better than phone calls, for me anyway.

  My Derma Dream

  Date: 04/22/2025

  Hi ******, Thank you so much for your message!
  Were so glad to hear ******** was able to assist you and get everything sorted out smoothly and we truly appreciate you reaching out to us about the issue. We're happy you're receiving the MyoGlow as a replacement, and we hope youll love it just as much (if not more)!
  We also hear you on preferring email were always here to help in the way that works best for you.
  Youre a valued part of the My Derma Dream family, and were always just a message away if you need anything.

   

• Review fromCathie P

  Date: 04/17/2025

  5 stars

  Cathie P

  Date: 04/17/2025

  ******* and the customer service team were very helpful in replacing my unit that stopped working promptly and easily.

  My Derma Dream

  Date: 04/22/2025

  Hi Cat! We're thrilled to know ******* and the rest of our customer service team were able to assist you promptly and make the replacement process smooth and easy. Your satisfaction means the world to us, and were always here if you need anything in the future.
  You're a valued part of the My Derma Dream community, and we truly appreciate you!

• Review fromMarilyn G

  Date: 04/15/2025

  2 stars

  Marilyn G

  Date: 04/15/2025

  I have never had such a hard time trying to cancel my subscription.. I have called and emailed so many times that I cannot count

  My Derma Dream

  Date: 04/18/2025

  Hi *******,

  I'm so sorry to hear about your experience, and I truly appreciate you bringing this to our attention. I can only imagine how frustrating and exhausting it must have been to repeatedly call and email without getting the resolution you needed. No customer should ever have to go through that much effort just to cancel a subscription, and I want to sincerely apologize for the inconvenience and stress this has caused you.
  After reviewing your account, I can confirm that your concern has now been addressed and your subscription has been fully canceled. You will no longer be billed, and there will be no future shipments. Ive also made sure your information has been removed from our communication lists moving forward.
  I completely understand how this experience has shaken your confidence in our company, and I want you to know that we are taking this seriously. Were actively reviewing our processes to ensure that cancelation requests are handled more swiftly and respectfully going forward.
  Thank you for your patience, and again, I am so sorry for all the trouble youve had to go through. If theres anything else I can do to make things right or support you further, please dont hesitate to reach out.
  

• Review fromAnna Laurie P

  Date: 04/10/2025

  5 stars
  First of all, I love the product. **************** is prompt and very helpful. I appreciate this business very much.

• Review fromRhonda B

  Date: 04/10/2025

  4 stars
  Jonamae was very helpful. I had decided to cancel my order during the timeframe of 59 minutes. I sent an email requesting cancellation after they acknowledged my request the product was sent anyway. I made phone calls then request a full refund and free shipping to return the product but was told I would be responsible for shipping and a 30% restocking fee. Just didnt seem fair. I kept trying to explain that I should not be responsible for any fees since I requested cancellation in time. Jonamae stepped up to the plate and told me I would be receiving a refund and I could also keep the productive . Hopefully I will see the refund on my statement within the next 7 days. I appreciate Jonamae for stepping up and taking care of the cancellation issue.Thank you Jonamae