Complaints

This profile includes complaints for My Derma Dream's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

My Derma Dream has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  My Derma Dream

  66 W Flagler St Ste 900 Miami, FL 33130-1807

• 

  My Derma Dream

  360 NW 27th St Miami, FL 33127-4158

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two products from this company on 6/18/2025. At the time of purchase a free trial of their unlimited skin care program was automatically included there was no way to remove it. I was told by an agent that I would receive an email that the free trial was about to renew and I could cancel it. Not only did I never receive the email to cancel, I never received an email with how to access the free trial so I could cancel it myself immediately. If there is no access to a free trial there is no trial its a money ******** of the products they sent a faulty and used device. I contacted customer service and they sent a replacement. I received a SECOND faulty and used device. No apologies. No offer to send another replacement. I asked for a refund and they said their refund policy is to only offer a max of 30% refund for restocking, cleaning, and quality control purposes even though I never received a working product. I again requested a refund in an email. They never issued the 30% refund.This company is an absolute sham and should be shut down.

  Business Response

  Date: 07/17/2025

  Hi *****,

  Thank you for reaching out and for taking the time to share your experience.

  I'm truly sorry to hear about the frustration and disappointment you've encountered this is absolutely not the experience we want any of our customers to have.

  Please know that all of our devices, including the Visaculpt, go through a high-quality control process before being shipped out.

  That said, I sincerely apologize that the devices you received did not meet your expectations and appeared to be faulty.

  I completely understand how upsetting this must have been, especially after receiving more than one replacement that did not perform as expected.
  Regarding the subscription tied to your order, I want to sincerely apologize for any confusion it caused. Before completing the purchase at checkout, we do display a clear notice about the inclusion of a free trial to our ******************* Program, which then transitions to a paid subscription if not canceled.

  However, I understand that if you didnt receive an email with details or cancellation instructions, it may have felt like you were not given a fair chance to opt out.

  
  Please rest assured that the subscription has now been fully canceled, and no further charges will occur. Additionally, I have requested a full refund for the Visaculpt device and the subscription charge.

  This refund may take up to 14 business days to reflect on your original payment method, depending on your banks processing time.

  
  Again, Im truly sorry for the trouble you've gone through.

  We appreciate your patience and understanding, and if theres anything more I can do to help, please dont hesitate to let me know.

  
  

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's been two months and several emails indicating that I wanted to cancel My Derma Dream serum order and again they sent me a email indicating that my Derma Dream serum has been sent do I emailed them again. And said why did my Derma Dream Serum was sent when I canceled back in May of 2025. Also was also sent a bottle back in May when I told them to cancel now I have two bottles of my derma Dream that I will never use again the product make me break out doesn't work for my skin. So they called me after my email today on 4th of july and they said can't refund was already sent but I can give you a credit for other my derma Dream products I said no. This company has a scam going on there not good to there customers. I am frustrated will tell people don't order there products ??

  Business Response

  Date: 07/05/2025

  Dear ****,

  Thank you for reaching out, and Im truly sorry to hear about your recent experience.

  We understand how frustrating it must have been to continue receiving shipments after you had clearly requested a cancellation back in May, and we sincerely apologize for the inconvenience this has caused.

  After reviewing your account, I can confirm that your request to cancel was noted, and we regret that a shipment was still processed after that point.

  To correct this, we have requested a full refund for the most recent charge and have also made sure that your serum subscription has been fully canceled, with no further shipments or charges moving forward.

  We understand that the product did not work well with your skin, and were truly sorry for that.

  Your feedback is very important to us, and we take it seriously as we work to improve the experience for all of our customers.

  
  Again, please accept our sincerest apologies for the frustration this caused. If theres anything more we can do to help, feel free to let us know.

  
  Warm regards,

  MDD support

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23557496
  
  I am rejecting this response because

  They only refund they gave me ***** out of the of ***** dollars x2 that they deducted from my credit card. So the lied that I was going to get a refund. Didn't happen. So keep my complaint on BBB site. But I am ready to move on but never again will I order from this company again.

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 07/12/2025

  Hi ****,

  Thank you for your response, and I truly understand your frustration.

  I want to sincerely apologize for the inconvenience and confusion this has caused.

  As part of the resolution here on the BBB platform, Id like to let you know that a full refund of $39.50 is currently in progress.
  You should see the funds reflected back to your original payment method within 10 to 15 business days.

  
  While I understand and respect your decision, please know that we take your feedback seriously and are committed to making things right.

  
  If you have any further questions or need anything else, Im here to help.

  
  Warm regards,

  MDD support

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company charged my **** a membership fee that wasnt aware of . I ordered their product waited almost a month for it . Then I said if no refund for that I will send everything back as its been way under 90 day return refund guarantee. Then they tell me their policy is no refunds for product but a store credit . But looking back on another complaint they were refunding her and she did the steps they told her to do and she has been waiting since January. All I want is my refund for the membership . I havent opened any of the serums just the box to look at the actual Derma Dream thing. Not a very good company in my opinion

  Business Response

  Date: 06/28/2025

  Hi ********,

  Im truly sorry to hear about your experience and appreciate the opportunity to make things right.

  The ************* Membership you were charged for is part of a subscription that gives members the flexibility to choose any product theyd like to receive on their renewal date.

  That said, I completely understand that this was not something you intended to keep.

  Ive gone ahead and requested a refund for the $49 membership fee on your behalf.

  Youll receive a confirmation once it has been processed.

  We value your feedback and apologize for any confusion or frustration this may have caused.

  Please dont hesitate to reach out if theres anything else I can assist you with.

   

  Sincerely,

  MDD support

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called My Derma Dream the end of April/first of May to cancel my subscription. The products don't work for me plus I can't afford $109 per month.I noticed yesterday that yet another $109 has been taken from my account. I called today to once again cancel. The young man I spoke to tried several times to get me to put shipments on hold for 3 months, keep using them, etc. I had to very firmly tell him that NO I wanted to cancel now, no further shipments. I had to tell him this several times. I was told there are NO REFUNDS.I feel this company is a total sham. I'm calling my bank tomorrow to see about putting a stop-payment and see if they can deny any further activity from them.

  Business Response

  Date: 06/28/2025

  Hi *****,

  Thank you for reaching out, and Im truly sorry to hear about your recent experience.

  Upon reviewing your account, I can confirm that back in January, you were assisted by one of our representatives and agreed to pause your subscription for 3 months, with an automatic renewal set for April 13.

  This is why you started getting shipment and charge again.

  Regarding your refund request, I understand your frustration.

  However, please note that we do have a refund policy in place for consumable products, which is why a refund was initially declined. We strive to be transparent about this during the ordering process.

  
  That said, I want to assure you that your subscription has now been successfully canceled, and no further charges or shipments will be made moving forward.

  
  We value your feedback and sincerely apologize for any inconvenience caused. If you have any further concerns or need assistance, feel free to reach outwere here to help.

   

  Sincerely,

  MDD support

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered the Myoglow device which came with 3 serums. Used all as directed. The serums created a skin rash on my face and neck. I called customer service and they told me to continue using the device for 30 to 60 more days, then I could get a refund if not satisfied.After 60 days spoke with customer service today, June 23, and was told they will not give refund for serums. I told them I wanted refund of $79.00 for the device Myoglow, which has not worked on my body. He said no, the device was free and the serums were $79.00 and they do not refund for serums!!! What fraudulent actions all around.

  Business Response

  Date: 06/24/2025

  Dear *******,

  Thank you for reaching out and bringing this matter to our attention.

  I sincerely apologize if you were previously advised that a refund could be issued after 30 to 60 days of continued use.

  While our refund policy clearly states that consumable items such as serums are not eligible for refund once opened or used, I fully understand your concern, especially given the reaction you experienced and the conflicting information provided.

  In light of your experience and the inconvenience this has caused, weve gone ahead and submitted a refund request in the amount of $79.00 as a special exception.

  You should see the refund reflected on your original payment method within 14 business days.

  We truly value your feedback and appreciate your patience and understanding in this matter.

   

  Sincerely,

  MDD support

  
  

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this product on 6/15/25 for $147.34. I received the product on Friday, 6/20/25. After reading the directions, it was clear that it is not safe for me to use this product due to having a pacemaker. On 6/21/25 I reached out to the company explaining the situation and requested a full refund w/ the understanding that I would return the product. On 6/22/25, I received a phone call stating that I would only receive a 30% refund. I was told that I could receive a $120.00 credit on their website to use a cream and have an adjusted subscription. I told them that I needed a little time to think about what I wanted to do. They said that I would receive an e-mail explaining my options. I received an e-mail stating the credit (for their website only) had already been posted. So much for providing me time to consider my options. I replied to their e-mail and once again stated that since I saw no warning, on their advertisement, that the use of the item was not safe for people with pacemakers, that I would rather have a full refund and return the items.

  Business Response

  Date: 06/23/2025

  Dear ********,

  Thank you for reaching out and for sharing the details of your experience. Im very sorry to hear about the situation, and I appreciate the opportunity to assist you.

  I understand that upon receiving the MyoGlow device on June 20, you discovered that it may not be safe to use due to your pacemaker.

  Your concern is completely valid, and I recognize how unsettling this must have been.

  To clarify, the safety precautionsincluding the advisory against use by individuals with pacemakersare listed on our website under the MyoGlow FAQ page:
  *****************************************************

  
  We include this guidance to ensure customer safety; however, I understand that it may not have been immediately visible when you placed your order, and I sincerely regret any confusion or inconvenience this caused.

  
  While our standard policy typically allows only a partial refund once a product has been opened, I want to assure you that your health and peace of mind are our priority. As a one-time courtesy, I will be requesting a full refund for your order, and we will waive any restocking fees or other deductions.

  
  Please allow 510 business days for the refund to reflect on your original payment method, depending on your banks processing time. If you need assistance with the return or have questions about the next steps, dont hesitate to reply to this messageIll be happy to help.

  
  Thank you again for bringing this to our attention, and I hope this resolution offers some peace of mind.

  
  Warm regards,

  MDD support

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

  Customer Answer

  Date: 07/17/2025

  As of 7/17/25, I have called this business ,3 times, to inquire about when to expect my refund in addition to an address/shipping label to return the item. The representatives have no knowledge of the proposed resolution to this case and have no information, at all. They simply inform me that I need to communicate with the company through the BBB. It is unclear to me how or where to return this item to. No refund has been issued to date. Thank you.

  Business Response

  Date: 07/18/2025

  Hi ********,

  Thank you for reaching out again, and I sincerely apologize for the delay and the inconvenience this has caused.

  I want to reassure you that your refund has been in progress, and I have personally followed up with our financial department to expedite the process.

  This matter was initially resolved when your previous BBB complaint was filed, and at that time, the refund was already forwarded for processing.

  
  You can expect the refund to reflect in your account within 57 business days from now.

  
  Regarding the return, I understand there has been some confusion.

  Ill make sure the return instructions and shipping label are sent to you directly so this can be completed smoothly.

  
  Thank you for your patience, and please dont hesitate to reach out if you need further assistance.

  
  Warm regards,

  MDD support

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed one order with My Derma Dream and I was put into a membership and several active subscriptions without my knowledge. My credit card was charge for 3 separate amounts and I received 3 separate order #s. I immediately cancelled all orders, membership & active subscriptions within 12 hours but the company then told me that I could not cancel and created shipping labels for the products after I requested the orders be cancelled. I have requested all memberships & active subscriptions be cancelled but they will not confirm that they have been cancelled.

  Business Response

  Date: 06/19/2025

  Hi ***,

  Thank you for reaching out, and Im truly sorry for all the confusion and inconvenience youve experienced.

  I understand how frustrating this must be, especially when you felt you took immediate action to cancel.

  I did review your account, and I see that you spoke with one of our agents and got assisted in cancelling the subscription.   

  Please rest assured that Ive personally gone through your account, and I can confirm that all active subscriptions and your membership have been fully canceled.
  

  I completely understand if that wasnt your intention.

  I truly encourage you to give them a fair try! Many of our customers begin seeing visible results within just a few weeks, and wed love for you to get the most out of your purchase. But of course, if you decide its not for you, Im more than happy to help with returns or any other concerns.

  
  Please feel free to reach out at any time Im here to help however I can.

  
  Warmly,

  MDD Support

  
  

• Initial Complaint

  Date:06/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since arrival, my droppers were broken. They asked me to send a pic. I sent one with my I phone. Was told they could not open it. I asked for a money back guarantee of ******************************************************************* my hand and try..... the machine was broken as well. It was fully charged and was suposed to vibrate once touching the skin. It did not. I have asked for my money back 90 day guarantee for about 7 emails now, and they just give me trouble shooting advise. I can not trouble shoot a broken device and broken droppers.

  Business Response

  Date: 06/16/2025

  Hi ****,
  
  
  Thank you for reaching out and for sharing your experience. I'm truly sorry to hear about the issues you've encountered with your order, and I completely understand how frustrating and disappointing this must have been for you.
  Please know that we hear you, and your concerns are valid. Our goal has always been to ensure that our customers feel supported and confident in both our products and service.
  
  
  Our policy includes a 90-day satisfaction guarantee, which allows customers to request a replacement or exchange at no additional cost should something not meet expectations. Weve been trying to coordinate with you via email to offer a resolution through this policyincluding sending a replacement device and droppersbut we understand that at this point, you'd prefer a refund.
  
  
  With that in mind, weve processed a full refund of $147.34 USD back to your original payment method. You should see the funds reflected in your account shortly, depending on your bank's processing times.
  
  
  We truly regret that your experience didnt reflect the level of quality and service we aim to deliver.
  
  
  If theres anything else we can do or if you ever decide to give us another try, well be here to support you every step of the way.
  
  Sincerely,

  MDD support

  
  

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cord doesnt fit

  Business Response

  Date: 06/16/2025

  Hi *********,

  Thank you for reaching out and sharing your concern through the Better Business Bureau.

  Ive reviewed the photo of the device you attached, and after careful verification, I can confirm that the item shown is not one of the devices sold by **********************.

  Additionally, weve searched our system thoroughly using your name, email address, and contact number, but we were unable to locate any records of a purchase made through our store.

  
  Its possible that your order may have been placed through a different retailer or brand with a similar name.

  We kindly recommend double-checking the website or store from which the purchase was originally made to ensure youre contacting the correct company.

  
  If theres any other information you believe might help us further investigatesuch as an order confirmation, receipt, or the exact website you ordered fromwed be happy to take another look.

  
  We understand how frustrating this situation can be and want to ensure youre able to get the proper assistance from the right place.

  
  Sincerely,

  MDD support

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time purchase. At that time I declined all of their special offers. They then charged me money about 2 weeks later for their skin care club. I did not join a skin care club. I requested a refund. They told me I needed to chose a product and they would send it to me. I said no. They them offered to send me two products. I said no. They then offered to refund half and give me a 50 dollar credit. I said no. I filed a complaint with ******. They responded with a tracking number. For what, I have no idea. I never ordered anything.

  Business Response

  Date: 06/13/2025

  Hi *****,
  
  
  Thank you for reaching out and sharing your experience. Im truly sorry for the frustration this has caused you I completely understand how upsetting it must be to feel like you were charged for something you didnt agree to.
  
  
  While our team was following the standard policy in offering alternative options like products or partial refunds, I absolutely recognize that this isnt the resolution you were looking for.
  
  
  I also understand you never intended to join our skincare club and that your purchase was meant to be a one-time transaction.
  
  
  Given the circumstances and your clear request, Ive gone ahead and submitted a request for a full refund on your behalf. Ill personally monitor this to make sure it gets processed as soon as possible, and Ill follow up with confirmation once its complete.
  
  
  We truly value your feedback and your patience, and Im very sorry again for any inconvenience this situation has caused.