Reviews
Customer Review Ratings
Average of 326 Customer Reviews
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Review fromChristine C
Date: 07/06/2025
1 starChristine C
Date: 07/06/2025
I confirmed a booking with EXOTICCA, and never heard back from them. I have tried to contact them numerous times, with no repsonse. BEWARE: Do not book with them. They are scammers.
Exoticca Travel US, Inc.
Date: 07/09/2025
Dear BBB,
We sincerely apologize for any inconvenience. However, we are unable to find any previous communications.
Please rest assured that we have shared their concerns with our team, and an agent will be reaching out as soon as possible to assist them directly.
Our goal is to provide them with the support they may need to feel confident moving forward with the trip.
Thanks for the feedback and raising it, which helps us improve our service.Regards,
Review fromPETER H
Date: 07/05/2025
5 stars******** our travel agent was great, very helpful with our bookingsReview frommw C
Date: 07/04/2025
5 stars***** is very patience and is a good listener. The extra mile he walks shows his willingness to help and solve my concern.Review fromRoger L
Date: 07/04/2025
5 stars***** was very efficient and knowledgeable when processing a booking request, helpful and careful.Review fromLinda H
Date: 07/03/2025
5 starsHad a great experience yesterday booking a trip with ******* through Exoticca Travel. He was quite thorough and we look forward to our first experience with them in September.Review fromO. J. F
Date: 07/01/2025
5 starsBooking our tour to ****** was a breeze thanks to our representative, *****. She was incredibly knowledgeable even on somewhat minute details. Her patience was much appreciated. If the trip goes as well as the booking, I will be overjoyed.Review fromRJ F
Date: 06/29/2025
4 starsWas initially told I could not book online with pre trip extra days and I would need to wait 2-3 days until this was done. The advertised price would be higher because of this process.. This information was proved to be incorrect- at my insistence the agent helped us book this trip.After this initial hassle, the agent proved to be helpful, informative and courteous.Review fromNorma M
Date: 06/27/2025
5 starsI had a great time booking my next trip to ******* with *****, very friendly and funny guy. Thanks for all your help and he answered all my questions. We enjoyed our last year's trip to ******** from Exoticca also. I am sure we are going to have fun also for this next trip.Review fromSandra C
Date: 06/27/2025
5 starsBooked a new trip with ****. He was efficient and effective in every way, thank you!Review fromCarolyn P
Date: 06/26/2025
5 starsRespectful and patient customer service. Michael explained the process in detail and gave us time to decide. Go Exotticca!
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