Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on semaglutide monthly supply there was an interruption in my service between my monthly medications 6/15 & 8/17 that caused me to have to restart at a lower dose after 3 months on 8/17 they switched me to a 90 day supply and on 11/17 I was charged for another 90 supply which was not received until December 22nd. I attempted to cancel the order on 11/2 yet I was charged, and the medication was not received for another 5 weeks.When I received the medication, it was a 30-day supply at .5mg when I was supposed to receive a higher dose.

  Business Response

  Date: 12/26/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: **********************************
  Customer: ***********************
  ******************** Staff: ********************
  
  
  Hi BBB Team,
  
  
  I hope you are all doing well!
  
  
  Thank you for taking the time to communicate with us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaint seriously and we are glad that you have given us the opportunity to explain our side and allow us to resolve the issue.
  
  
  Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  
  On February 2, 2023, the customer enrolled in our GLP-Classic weight loss program. This program has been discontinued which is why the customer changed her program to Game Changer ODT for $675 this is a one-time payment on August 17, 2023.
  
  
  Their medications were delivered on December 22, 2023. Tracking information has been provided to the customer.
  
  
  Processing time usually takes 10 to 14 business days from the time that their prescription has been approved, however, due to the high volume of orders we received, which we did not anticipate, our partner pharmacies were not able to sort out all orders, but we are constantly communicating with them and closely monitoring all orders.
  
  
  Moreover, the pharmacy will be shipping the medication monthly due to the shelf-life of the medication. In order to ensure effectiveness. There were medication delivery changes that have been implemented due to recent *** modifications. That is to ship the medication monthly to maintain a high standard for medication quality and safety.
  
  
  This is the reason why the customer only received 1 month supply of medications. The next refill will be sent to them automatically. The next delivery will be processed 24 days after the last shipment was dispatched.
  
  
  Regarding the medication dosage, our Semaglutide tablets contain 0.5mg. If the customer wishes to increase their dosage, they can take more than 1 but if they do, their medications will not last for 1 month.
  
  
  We hope that this response will shed light on the customers complaint and provide the answer and resolution she was looking for.
  
  
  Please know that we are working hard to improve our platform to make sure that we will be able to meet or even exceed our customers expectations.
  
  
  With our goal of keeping our customers informed, we sent the same information to her via email.
  
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  
  Sincerely yours,
  MD Exam Support Executive

• Initial Complaint

  Date:12/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $675 and sent a fake medicine with injections.

  Business Response

  Date: 12/26/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: **********************************
  Customer: ********************************
  BBB Staff: ********************
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate with us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaint seriously and we are glad that you have allowed us to explain our side and allow us to resolve the issue.
  
  Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  On December 18, 2023, the customer enrolled in our Game Changer Injectable 3-month weight loss program for $675.
  
  The customer reached out to us on December 23, 2023, confirming that she received the medications, however, she doubted taking the medication.
  
  We advised her that the prescriptions were written and approved by our licensed doctor *********** and our medications our being sent out by licensed pharmacies as well.
  
  We have hundreds of patients using Semaglutide injections for medically supervised weight loss and nearly 100% of our patients achieve at least some weight loss.
  
  We also provided her with the medications dosage instructions.
  
  We hope that this response will shed light on the customers complaint and provide the answer and resolution she was looking for.
  
  Please know that we are working hard to improve our platform to make sure that we will be able to meet or even exceed our customers expectations.
  
  With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

• Initial Complaint

  Date:12/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company charged me immediately but is now saying they cant deliver my medication due to an incorrect address. The address is correct. They are also refusing to give me a tracking number.

  Business Response

  Date: 12/26/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: **********************************
  Customer: *******************************************
  BBB Staff: ********************
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate with us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaints seriously and we are glad that you have allowed us to explain our side and allow us to resolve the issue.
  
  Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  On December 20, 2023, the customer enrolled in our Game Changer Injectable 3-month weight loss program for $675.
  
  The customer reached out to us on December 22, 2023, asking for the tracking details of the package. The customer also mentioned that she received a phone call that the package could not be delivered due to an incorrect address.
  
  We have confirmed (with the help of the customer) that the shipping address on file is correct.
  
  We are already coordinating with our team to make sure that the package will be delivered accordingly.
  
  We hope that this response will shed light on the customers complaint and provide the answer and resolution she was looking for.
  
  Please know that we are working hard to improve our platform to make sure that we will be able to meet or even exceed our customers expectations.
  
  With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

  Customer Answer

  Date: 12/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************************

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an order in October the medication was warm with a melted ice pack and I was concerned that the medication was pink in color. I contacted them and they replied that was normal. Then i saw a news report that this medication should be clear. I've tried contacting them again but the website will not let me message anymore.

  Business Response

  Date: 12/26/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: **********************************
  Customer: ***********************
  BBB Staff: ********************
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate with us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaints seriously and we are glad that you have given us the opportunity to explain our side and allow us to resolve the issue.
  
  Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  On September 20, 2023, the customer enrolled in our Game Changer Injectable 3-month weight loss program for $675.
  
  Medications were received on September 29, 2023. The customer has confirmed they received the medications.
  
  The customer reached out to us on November 04, 2023, asking if the liquid in the vial is supposedly clear.
  
  Our medical team has responded to the inquiry and advised the customer that we work with several pharmacies and depending on which pharmacy your prescription was electronically routed to, it may or may not be compounded with B-12. Semaglutide compounded with B-12 will be pinkish-red in color.
  
  The added benefits of B-12 are numerous. Most importantly, B-12 in conjunction with Semaglutide, will help your body metabolize fat more effectively and promote its removal. Your medication of Semaglutide 2.5mg/ml x3ml is compounded with 100mcg/ml of B-12. This compounding does not affect the strength and is beneficial.
  
  The same day, the customer acknowledged it and confirmed the medications she received were compounded with B-12 which is why the color of her medication is pinkish.
  
  We hope that this response will shed light on the customers complaint and provide the answer and resolution she was looking for.
  
  Please know that we are working hard to improve our platform to make sure that we will be able to meet or even exceed our customers expectations.
  
  With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 21045417
  
  I am rejecting this response because:

  yes they messaged me about the * vitamin but I found out on the news after their response that there should never be a discoloration. I tried reaching out to then again by messaging, but when I request help with "other", nothing happens on their web page.I will go ahead and finish what I have but they need to include that their medication is not 100% semaglutide before someone purchases it. I wish them luck, but I will be taking my business elsewhere 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for medication and never received it. And nobody has contacted me or The page list a ninety day refund policy and refuse to give me my money back. It's still says my prescriptions at the pharmacy and that you can cancel it. And they refuse to cancel my order back from november twelfth

  Customer Answer

  Date: 12/21/2023

  Shows payment

  Business Response

  Date: 12/26/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: **********************************
  Customer: *******************
  BBB Staff: ********************
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate with us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaint seriously and we are glad that you have allowed us to explain our side and allow us to resolve the issue.
  
  Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  On November 12, 2023, the customer enrolled in our Game Changer Injectable 3-month weight loss program for $675.
  
  The customers subscription was canceled on December 08, 2023.
  
  Her medication was confirmed delivered on November 20, 2023. Tracking details have been provided to the customer.
  
  We hope that this response will shed light on the customers complaint and provide the answer and resolution she was looking for.
  
  Please know that we are working hard to improve our platform to make sure that we will be able to meet or even exceed our customers expectations.
  
  With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

• Initial Complaint

  Date:12/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $675 on my credit card to MD Exam for semaglutide on November 27, 2023. I received a product that doesn't work. When I try to reach them to talk to someone about the product and discontinue any more shipments, I just get "bot" responses. On my **** Credit card bill they say their phone number is ************. This "company" is a total scam.

  Customer Answer

  Date: 12/22/2023

  I withdraw the complaint. I was reassured after speaking to the compounding pharmacy.

  thank you,

  ***********************

  Business Response

  Date: 12/26/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: **********************************
  Customer: ***********************
  BBB Staff: ********************
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate with us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaints seriously and we are glad that you have given us the opportunity to explain our side and allow us to resolve the issue.
  
  Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  On November 7, 2023, the customer enrolled in our Game Changer Injectable 3-month weight loss program.
  
  Their medications were delivered on December 07, 2023. Tracking information has been provided to the customer.
  
  On December 15, 2023, the customer reached out to us because she was not losing weight but instead, she gained 2.9 pounds.
  
  This is what we responded on December 18, 2023.
  
  How long will it take to lose weight?
  The full effect of Semaglutide can take up to 8 weeks or longer, but with proper diet & exercise you may start to see changes within 2-3 weeks; every body is going to lose differently so be patient & make necessary lifestyle changes if needed
  Weight loss refers to a decrease in your overall body weight from muscle to water, whereas fat loss refers to weight loss from fat, and its a more specific and healthful goal than weight loss.
  
  Also, we advised her that it's important to remember that everyone's body responds differently, and patience is key in this journey. Consistency is crucial, and we encourage her to continue taking the prescribed dosage as directed.
  
  In addition to the medication, incorporating a balanced diet and regular exercise into her routine can greatly enhance its effectiveness. These lifestyle changes work in tandem with the medication to help her achieve her goals.
  
  However, if she finds that she is still not experiencing the desired results, it might be worth considering increasing the dosage. If she is achieving results on a certain amount, then by all means continue with that dose until she feels an increase is needed.
  
  We hope that this response will shed light on the customers complaint and provide the answer and resolution she was looking for.
  
  Please know that we are working hard to improve our platform to make sure that we will be able to meet or even exceed our customers expectations.
  
  With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a weight loss Rx of trizepitide (trade name Monjouro) from this company. They shipped me instead a different medication called semiglutide. I tried repeatedly to contact them regarding this error. The only way to contact them is through chat in their patient portal. There is no phone number for this company. Here is the complete chat history:ME: You sent me wrong item. Read last message. You sent me semaglutide. I ordered tirzepatide . I requested a human call me. I am at my **** end. Have a human call me today! XXX-XXX-XXXX __________Company: Dec 14, 6:00 AMAgent profile picture MD Exam Concierge Bot A Chat Agent specialist will get back to you as soon as possible.Agent profile picture MD Exam Concierge Bot Thank you for being a patient. How can we help you?Please let me know what you would like assistance with Other __________COMPANY: Dec 14, 6:32 AMAgent profile picture MD Exam Concierge Bot How else can we assist you? You can expect to hear back from us within a few hours.__________ME: You sent me wrong item. Read last message. You sent me semaglutide. I ordered tirzepatide . I requested a human call me. I am at my **** end. Have a human call me today! XXX-XXX-XXXX ________COMPANY: Dec 14, 6:32 AMAgent profile picture MD Exam Concierge Bot A Chat Agent specialist will get back to you as soon as possible.Cladith _________Company: Hi *****,Thank you for contacting MD Exam.Upon checking on your order, you are currently on a Game Changer Injectable Semaglutide. You can also verify this through the Patient Portal at mdexam.com.Please let us know if you have any other questions.Thanks,MD Exam Team ____________ME: Wrong. I specifically ordered Monjuaro. If you do not fill, my prescription as requested, demand is hereby made for a full refund. Additionally, your customer service is totally lacking such that you cannot fulfill my request for a phone call. If you do not comply, I will exercise all legal remedies available to me in that I am licensed attorney in the *******************. This includes ************** and his part in this matter as well. I will also contact the Better Business Bureau as well as voice my reviews and concerns on the Internet . I look forward your response.Dec 14, 4:49 PM ME: 15 Dec 2023I guess you will not be responding. Please cancel all future orders. I will hereafter do that which is necessary to remedy this situation and make sure no one else has to go through this.Dec 15, 1:41 PM 17 Dec 2023 END OF CHAT I have received no response addressing my concerns since then. This prescription cost me $675.00 for a month's supply. They have not refunded my order and I am afraid they will continue to refill it every month.

  Business Response

  Date: 12/26/2023

  Company name: MD Exam
  Contact person: ***************************
  Contact email address: **********************************
  Customer: *******************
  BBB Staff: ********************
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate with us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaints seriously and we are glad that you have allowed us to explain our side and allow us to resolve the issue.
  
  Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  On December 11, 2023, the customer enrolled in our Game Changer Injectable 3-month weight loss program for $675 through our Patient Portal.
  
  This program includes injectable Semaglutide. We have different programs for Tirzepatide.
  
  On December 12, 2023. The customer reached out to us to follow up on her order and asked if the dosage would change over time.
  
  One of our representatives responded to his inquiry that he is subscribed to the injectable Semaglutide and we were able to provide him the prescribed dosage for the program.
  
  On December 13, the customer confirmed he received his medications, but it should be Tirzepatide, not Semaglutide.
  
  As I mentioned above, the customers subscription was created online using his own Patient Portal account. Therefore, we processed the order and we we did not receive any requests from the customer to change the program to Tirzepatide.
  
  We suggested trying the medications that she received since we have hundreds of patients using Semaglutide for medically supervised weight loss and nearly 100% of our patients achieve at least some weight loss.
  
  We hope that this response will shed light on the customers complaint and provide the answer and resolution she was looking for.
  
  Please know that we are working hard to improve our platform to make sure that we will be able to meet or even exceed our customers expectations.
  
  With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21038254
  
  I am rejecting this response because:  I purchased Trizipitide.  The business sent me something else of which I did not order and do not want to take. I want my money refunded and I want no further shipments or ******** to my credit card.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/02/2024

  Company name: MD Exam
  Contact person: *************************
  Contact email address: **********************************
  Customer: ***************************
  BBB Staff: ********************
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  I understand the customer has rejected our resolution.
  
  At this point, we cannot offer any refund/credit to the customer.
  
  The customer subscribed to our injectable Semaglutide for $675 online.
  
  Customers are required to complete the steps for them to create an account and they have to choose what program will they subscribe to.
  
  We only processed what was ordered online. There were communications as well advising the customer that we were sending him injectable Semaglutide, however, we did not receive any requests to change the program.
  
  With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21038254
  
  I am rejecting this response because: *********** as taken a stance of doing nothing for an aggrieved customer.  First of all the billing pic is misleading in that it post purchase.  It is not what I requested in the process of expediting my order.  The website allows for a customer who knows what they want to choose the wanted product.  I choose trizipitide.  It was thereafter that that the billing invoice is produced.   I ordered something different than that was sent to me.  I should have read the reviews about this business in hindsight.  I am not the only customer with problems with this company.  I am a customer who was sent the wrong product and would like to have my money refunded as well as cancel all future orders.

  This company knows I am upset but chooses to do nothing.   They have yet to answer two questions: 

  1) will they refund my money; and

  2) will they cancel all future orders

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/12/2024

  Company name: MD Exam
  Contact person: *************************
  Contact email address: ***********************************
  Customer: ***************************
  ******************** Staff: ********************
  
  
  Hi ********,
  
  We hope all is well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We are sorry and we felt bad for not getting back to you sooner regarding this complaint and we want to extend our sincerest apologies to the customer for the trouble or inconvenience this may have caused.
  
  Please allow us to explain what transpired in hopes that the customer will understand why we cannot refund the mailed medication.
  
  On December 11,2023, the customer enrolled to our Semaglutide ******* program online. He placed the order by himself and paid $675.
  
  The Semaglutide program costs $300 per month but the 3-month prepaid subscription only costs $675, which is $225 lesser compared to monthly renewal.Tirzepatide, on the other hand, costs $497 per month and the 3-month prepaid subscription is at $1,197. The 3-month subscription is $294 lesser compared to when paying monthly.
  
  From our end, there is no way to know what program he really wanted to subscribe because this was never brought up to our attention. We were under the impression that the medication he chose online was the one he preferred. The customer, however, has access to his patient portal account, he has the invoice which has the information of what medication he ordered and the amount that was deducted from his preferred method of payment was for Semaglutide and not for Tirzepatide. It was only after the delivery of the order when he raised his concern of receiving the wrong medication.
  
  We delivered to him the exact medication as what was ordered online.
  
  Mailed medication cannot be returned, and therefore, we cannot issue refunds for such cases. This is a precautionary measure taken to safeguard the integrity and safety of prescription medications.
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21038254
  
  I am rejecting this response because:  Even after starting this complaint, this company shipped me another shipment of medication.  They could have not done so and given me a partial refund.  They chose not to.  ************ is ruthless and has no concern for its customers.  It is obvious they are going to do nothing.  At least it is memorialized and hopefully my complaint will be available to the public so as to be warned of this company's practices.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up on 12/6/2023 for an online appt with the provider and, if eligible, a 3 month supply of semaglutide. I was charged immediately and after a week nothing from this company. The provider has not looked at my health history or written a prescription. My order status just "payment processed." The next step in their process is "reviewed by doctor" and I have not reached this step. I contacted the company via their chat numerous times to CANCEL and REFUND as they have done nothing at all except charge me. They replied over a week ago not able to cancel or refund because my order was already being processed. Another week has gone by and it still has not been processed. I am contacting my credit card next but I feel this is a scam. I would like a refund and cancelation of any subscription, which is unclear and not in writing anywhere whether is is a recurring plan. Deceptive sketchy business.

  Business Response

  Date: 12/26/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: **********************************
  Customer: *************************
  BBB Staff: ********************
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate with us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaints seriously and we are glad that you have allowed us to explain our side and allow us to resolve the issue.
  
  Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  On December 05, 2023, the customer enrolled in our Game Changer Injectable 3-month weight loss program for $675.
  
  Unfortunately, we encountered an error while processing the order, thus, it did not progress.
  
  We have successfully canceled the customers subscription and processed a refund of $675. Please refer to the attached proof of refund document.
  
  We hope that this response will shed light on the customers complaint and provide the answer and resolution she was looking for.
  
  Please know that we are working hard to improve our platform to make sure that we will be able to meet or even exceed our customers expectations.
  
  We hope that this response will shed light on the customers complaint and provide the answer and resolution she was looking for.
  
  With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

  Customer Answer

  Date: 12/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because they refunded me and obliged to canceling. I hope this business gets real customer service people instead of using bots. I was not able to get a response from them until filing this complaint. They would probably have fewer BBB complaints if they had representatives respond  to customers in their chat and provide resolutions. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $900 for the 3 month supply of meds. I received 1 month only of meds. I have been waiting 6 weeks for the 2nd month. I keep hearing the same story you will receive the meds within 14 working days

  Business Response

  Date: 12/26/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: **********************************
  Customer: *****************************
  BBB Staff: ********************
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate with us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaints seriously and we are glad that you have allowed us to explain our side and allow us to resolve the issue.
  
  Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  The customer is currently subscribed to an injectable Semaglutide Monthly Subscription - $300 per month (3-month minimum commitment).
  
  This option allows you to pay a monthly fee of $300, with a minimum commitment of 3 months.
  
  We sent his medications on October 06, 2023. Tracking details were provided to the customer.
  
  Our record shows that we sent him 5ML of injectable Semaglutide, however, the customer is claiming otherwise.
  
  We are still communicating with him to provide us with a picture of the vial we sent him.
  
  This is to make sure that the correct number of medications were delivered.
  
  We hope that this response will shed light on the customers complaint and provide the answer and resolution she was looking for.
  
  Please know that we are working hard to improve our platform to make sure that we will be able to meet or even exceed our customers expectations.
  
  We hope that this response will shed light on the customers complaint and provide the answer and resolution she was looking for.
  
  With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

  Customer Answer

  Date: 01/12/2024

  ***The BBB Has Receive Additional Information****
  

   

  I have contacted MD Exam at least 20 times using their virtual chat. All this does is send you to the same message every time.

   

  I have attached my 3 charge card payments to MD Exam. I should have received 3 capsules for my 12 injections which was 4 injections per month for 3 months. I only received 1 capsule for 4 injections. I sent them pictures of the container and the capsule marked 2.5mg/100 mg. There website shows I only paid $300 which is wrong. I never received more injections for the other $600. I sent all these pictures to MD Exam weeks ago. I also asked for the medicine lot numbers so they could trace the capsule to see if they did mail me the correct amounts.

   

  It seems the response below is a typical copied verbatim response

  Business Response

  Date: 01/31/2024

  Company name: MD Exam
  Contact person: *************************
  Contact email address: ***********************************
  Customer: *****************************
  ******************** Staff: ********************
  
  
  Hi ********,
  
  We hope all is well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We are sorry and we felt bad for not getting back to you sooner regarding this complaint and we want to extend our sincerest apologies to the customer for the trouble or inconvenience this may have caused.
  
  We would like to inform you that the medication the customer received in October was good for 3 months. It should cover his 3-month subscription for our Game Changer Semaglutide Plan. We also explained and communicated this information to the customer.
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I should have looked at BBB before signing up for a 3 month deal. Early November I inquired with MD Exam on a weight loss promotion. My first two emails prior to purchasing were great - responsive and asked questions. After I purchased I received an email stating my application was approved and it was with the pharmacy. 10 days later it was still with the pharmacy and I was getting emails for weekly on track congratulations. After 2 emails I received that there was a delay and it could take up to three weeks. After 3 weeks, I reached out again. Given apologies that there is still a delay. I then googled the company and saw all negative reviews on your sight. I asked 3 times to cancel my commitment since they haven't kept there's and refund my money. Again an apology - there was no number to call for assistance, I kept being refered to the website. I called my credit card company and they are disputing it. They also put a freeze so the company couldn't charge again. I wrote another email explaining what I did and they ignored the content and told me it was on delay.I am trying to get them to cancel my membership and agree with my cc to refund my money. I include both here because below only allows for one option.

  Business Response

  Date: 12/28/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: ***********************************
  Customer: ***********************
  ******************** Staff: ********************
  
  
  Hi ********,
  
  We hope all is well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We are sorry and we felt bad for not getting back to you sooner regarding this complaint and we want to extend our sincerest apologies to the customer for the trouble or inconvenience this may have caused.
  
  We are glad to inform you that as per our record, this order was completed and delivered successfully to the customer.  Please know that we are taking every step and whatever is necessary to avoid any delays in delivering the medication to our customers moving forward.
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

  Customer Answer

  Date: 12/29/2023

  
  

  ***BBB Has Received Additional Information From Consumer***
  

  After reviewing the response, I am not happy with the resolution.

  I reached out to them via email November 29, December 4th and December 10th (requesting cancellation).  Once you reached out to them miraculously the product arrived - after I cancelled.

  I am happy to return the product as I want a refund for both months totaling $300.

  Business Response

  Date: 12/29/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: **********************************
  Customer: ***********************
  BBB Staff: ********************
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  Thank you for taking the time to communicate with us regarding this complaint that was filed in your office by one of our customers. We take feedback and complaints seriously and we are glad that you have allowed us to explain our side and allow us to resolve the issue.
  
  Please extend our sincerest apologies to the customer for any trouble or inconvenience this has caused her.
  
  Our customer subscribed to our Game Changer ODT 3-month program on November 12, 2023. Tracking information has been provided to the customer.
  
  She received the medications on Tuesday, December 19 at 2:31 P.M.
  
  The delay is due to the high volume of orders we received, which we did not anticipate, our partner pharmacies were not able to sort out all orders. Rest assured that we are doing our best to avoid this issue from happening.
  
  Currently, we are waiting for her response. We hope that this response will shed light on the customers complaint and provide the answer and resolution she was looking for.
  
  With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21028304
  
  I am rejecting this response because:

  I have emails from November 29th, December 4th and December 10th  requesting you to cancel this membership.  I was initially told two weeks and then three weeks and the third response stated there was a delay.  When I requested to cancel, I received another response thanking me for my patience and based on demand, it was delayed. I had run out of patience.  I then charged for my second month without receiving my first month's product. Yes I received my product on Dec 17th - this is after I cancelled and the item wasn't shipped.  In addition, I received no notification it was coming and the product sat outside for until I returned from a work trip.

  I would like a refund and cancellation of my relationship with the company.  

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/29/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: **********************************
  Customer: ***********************
  BBB Staff: ********************
  
  Hi BBB Team,
  
  I hope you are all doing well!
  
  I understand the customer has rejected our resolution.
  
  After carefully reviewing all the conversations and procedures, we have processed a refund of $600.
  
  This is for the November and December payment made by the customer. Please attached document for the proof of refund.
  
  With our goal of keeping our customers informed, we sent the same information to her via email.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

  Customer Answer

  Date: 01/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you ******** for your help resolving this issue.  Going forward, I will be checking reviews prior to making purchases.

  Happy New Year.
  
  Sincerely,
  
  ***********************