Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my consalution on 5/9/2023 in the amount of $50 I was advised I was approved for the program, and someone will call me the next date. On **** I was contacted and paid $297 for services; I was advised would only take 2 weeks for me to receive. 2 weeks went by I first sent a message on the portal, after a few days I called since I did not get a response- although it says they respond within 24 hours. The Guy I spoke with advise that there was a delay but I would be receiving this by the end of the week. I waited again, end of the week came portal not updated, I called unfortunately I got the same guy, he also confirmed that he had spoken with me the other day- I asked him what is going on. As I still had not received my order. He proceeds to tell me again there was another delay and it would be the week of the 18th. At this point I am upset. Ive been ran around and ran around. This company does not call, email or text you about anything. They expect you to just forget you placed an order with them. The guy advise he will follow up and give me a call, but i should see my portal moving and the pharmacist just needs to sign off on it now. I felt like this guy has just been telling me lies to get me off the phone. So again, I advise okay. I would really like for someone to review these calls that work there in upper management, because some people there This guy after while just gets rude and ugly and very unprofessional.I started calling back to back at this point because I kept getting the same person or someone who was rude. Yes, I am upset at this point who would not be. MD exam tells nothing but lies and make clients have to go to these measures to get a real resolution. I asked for supervisors, and I was told they did not have any.. Listen to the call you will hear it plain as day. I was assured after everything that has happened over the weeks i would have my prescription by the 18th, im tired give me my money i will go elsewhere. NO product no refund????

  Business Response

  Date: 12/02/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: ***********************************
  Customer: *****************************
  ******************** Staff: ********************
  
  
  Hi ********,
  
  We hope all is well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We are sorry and we felt bad for not getting back to you sooner regarding this complaint and we want to extend our sincerest apologies to the customer for the trouble or inconvenience this may have caused.
  
  We want to inform you that we have refunded the customer on August *******, for the unfulfilled order and consultation fee. Attached is the proof of refund for your reference.
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8 my credit card was charged for my June monthly delivery. I never received it. When I called in the 21st I was it would be shipped that week. When it wasnt I called back but the number no longer takes calls. When I called a direct support line I had used in the past it was no longer in service The patient portal the main number tells tiy to use has no information and neither does ******* who responds in the chat, just that its being investigated. Its been weeks. No answers as to if Ill get a delivery. Just lies and a runaround. But Im sure theyll attempt to change my card again. Id like answers and what I paid for.

  Business Response

  Date: 11/29/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: ***********************************
  Customer: *********************
  ******************** Staff: ********************
  
  
  Hi ********,
  
  We hope all is well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We are sorry and we felt bad for not getting back to you sooner regarding this complaint and we want to extend our sincerest apologies to the customer for the trouble or inconvenience this may have caused.
  
  We are glad to inform you that this order was fulfilled. In fact, we received a confirmation message from the customer dated July 6, 2023, informing us that she received the medication.
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my consultation on may 26th 2023, stating it would be 2 weeks to receive my medication, they charged me for 3 months supply and stated it would be there in 2 weeks, it has been over a month, I have sent 7 emails, and have used the patient portal to contact them with no response, there phone number provided has a message stating to use the patient portal or email, there is no option to speak with anyone for customer service, they charged me again on June 26th, and I have no way of contacting anyone, they have erased my ******** comments when I attempted to warn people about the business, this has been extremely frustrating

  Business Response

  Date: 12/04/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: ***********************************
  Customer: ***********************
  ******************** Staff: ********************
  
  
  Hi ********,
  
  We hope all is well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We are sorry and we felt bad for not getting back to you sooner regarding this complaint and we want to extend our sincerest apologies to the customer for the trouble or inconvenience this may have caused.
  
  We want to inform you that we have refunded the customer for the unfilled orders on July 27, 2023. Attached is the proof of refund for your reference.
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MD Exam Concierge Nurse Hello there! Need help? Reach out to us right here, and we'll get back to you as soon as we can!Just wanted to know about when the B12 is going to ship. My appointment was on the 8th Jun 21, 7:26 PM 23 Jun 2023Now I am getting emails that I started this week when is the meds going to be here?207FF76E-1CCC-4B76-9725-424B9D46A674Jun 23, 11:47 AM YesterdayAgain another email without the B12 you said it would have been here already Thu, 7:27 PM I had my appointment on June 8th. The only message I have received since was the 21st about week 1 than today the 29th I got a message about week 2. I have messaged from the patient portal on June 21st, 23rd & today the 29th it says Chat with us Currently replying in a few hours NO RESPONCE at all if responding at all! I paid $75 for the B12MIC it is still not here 6/29/2023 If I do not receive a response 6/30/2023 I will file a complaint with the BBB and my card for NEVER receiving the product!Thu, 7:42 PM I paid $75 for the B12MIC it still is not here as of 6/30/2023 no response.

  Business Response

  Date: 12/07/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: ***********************************
  Customer: ***************
  ******************** Staff: ********************
  
  
  Hi ********,
  
  We hope all is well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We are sorry and we felt bad for not getting back to you sooner regarding this complaint and we want to extend our sincerest apologies to the customer for the trouble or inconvenience this may have caused.
  
  We want to inform you that we have refunded the customer for the June unfulfilled order on July 24, 2023, and for the consultation fee on June 8, 2023. Customer was not charge for the B12 supplement. Attached is the proof of refund for your reference.
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

• Initial Complaint

  Date:06/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for services online and scheduled a virtual consultation on 6/18 at a cost of $50. Paid $300 for medication on 6/18. Online portal indicates I have paid for these services (invoices attached) yet it indicates "no orders placed". I have tried using the chat feature on 6/28 to inquire, but never received a response (screenshot attached). I have sent two emails to the company and no response has been received beyond automated weekly "check-in" emails, which most recently indicate I am on the second full week of their program. Requesting full refund if product cannot be fulfilled/shipped within 7 days.

  Business Response

  Date: 12/22/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: ***********************************
  Customer: *******************************
  ******************** Staff: ********************
  
  
  Hi ********,
  
  We hope all is well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We are sorry and we felt bad for not getting back to you sooner regarding this complaint and we want to extend our sincerest apologies to the customer for the trouble or inconvenience this may have caused.
  
  We want to inform you that we have refunded the customer for the June unfulfilled order and consultation fee on December 22, 2023. Refund may take 5-7 business days to reflect in her account. Attached is the proof of refund for your reference. At the same time, we are sorry that we failed to deliver this order. We are taking every step to improve our services and to make sure the same incident will not happen again.
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my first purchase with this company in March 2023. It took a little longer to receive my prescription but it did eventually get to me. I was charged in April for my second order and that order was received within 10 day. My problem now is that I was charged on May 25th for my third order and have yet to receive it as of today, June 30. I sent messages to chat and email and never received a response to any of those inquiries leading up to June 20. On June 20, I was finally able to speak to someone on the phone. They said that the order would be processed and to me by the end of June. There is still no tracking information and no order has been received. I called the number today and they are not taking phone calls today. I sent a chat and have yet to hear from them. I have disputed my May payment in the amount of $297 with my credit card company. I was told on June 20 that they would charge me again on July 3. I shouldn't be charged for anything else until I receive my May order. I want my May payment reversed and I want to cancel any future orders with this company. They do not respond very quickly to any correspondence.

  Business Response

  Date: 12/02/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: ***********************************
  Customer: *************************
  ******************** Staff: ********************
  
  
  Hi ********,
  
  We hope all is well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We are sorry and we felt bad for not getting back to you sooner regarding this complaint and we want to extend our sincerest apologies to the customer for the trouble or inconvenience this may have caused.
  
  We want to inform you that we have refunded the customer for the May unfulfilled order on August 15, 2023. Attached is the proof of refund for your reference. Also,we advised the customer regarding the refund status, via email, on the same date it was processed.
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

  Customer Answer

  Date: 12/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my initial consult with MD Exam on May30.2023 was charged the $50 fee. Ordered the Game Changer ODT 3 months ,was charged on May 31,2023 $675.00. After waiting I called *********** spoke with ***** and was told there were technical difficulties ,because on my patient portal it had no order placed, no instructions but the money status was paid. He assured me it was ordered and was on its way, sent an email with his contact. I sent emails on the 27 and 29 to him no response. I tired calling the number but recording states to send email ,it does not connect to person. Sent email on the 27 and 29 on the websites chat room, no response. I also sent email on 29 to the web site reaching out to patient success team, no response. However on June 22 I received an email about it being my first week and then again on the 29 about my second week , I sent reply to both emails stating I never received my product, no response. I even tried calling the number for their address ************ ,however voice mail was full so could not leave message. On 6/29 I sent a testimonial email explaining that I never received product and thought it is a scam ,I received an e mail thanking me for my testimonial. I need help getting my $675.00 back.

  Customer Answer

  Date: 07/03/2023

  ***BBB Has Received Information From The Consumer***
  

   

  Thank you for your quick response to my complaint against MDExam. I contacted my bank and they are in the process of refunding the $675.00. So I would like to continue with my complaint against the company but do not need refund.

     I did not realize the bank would refund my money without the BBB.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2, 2023 MD Exam charged $197.00 for weight loss medication and never sent it! They said it would be available at CVS I use, and it was never submitted. I have tried to call and there is no one answering the phone given. ******** care communication goes without a reply! They have completely cut off communication!

  Customer Answer

  Date: 07/12/2023

  ***BBB Has Received Additional Information From The Consumer***
  

   

  Now this company sent a different dosage of the medication to my pharmacy and charged my account again. I never received the medication from the charge to my account in May.

  
  

  Business Response

  Date: 12/14/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: ***********************************
  Customer: *************************
  ******************** Staff: ********************
  
  
  Hi ********,
  
  We hope all is well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We are sorry and we felt bad for not getting back to you sooner regarding this complaint and we want to extend our sincerest apologies to the customer for the trouble or inconvenience this may have caused.
  
  We want to inform you that we have processed the refund for the unfulfilled orders on the dates specified below.
  
  May 19 order                    - refund was processed on December 14, 2023
  August 2 order                  - refund was processed on August 11, 2023         
  September 2 order          - refund was processed on August 11, 2023
  
  The refund that was processed today may take 5-7 business days to reflect in her account. Attached is the proof of refund for your reference.
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving weight loss mediation from MD Exam since October 2022 and have had trouble with almost every shipment. There will be a delay between every shipment with no communication despite the fact they already charged me. I run out of medication before I get my next shipment. At this point I've been out for 2 weeks and paid $197 for the medication already. I emailed and was told to message. I messaged and have received no response. I would like my most recent payment refunded and my program cancelled.

  Business Response

  Date: 11/29/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: ***********************************
  Customer: ******************
  ******************** Staff: ********************
  
  
  Hi ********,
  
  We hope all is well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We are sorry and we felt bad for not getting back to you sooner regarding this complaint and we want to extend our sincerest apologies to the customer for the trouble or inconvenience this may have caused.
  
  Please be informed that we have refunded the customer for the unfulfilled orders (June and July) on July 25, 2023. Attached is the proof of refund for your reference.
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive

  Customer Answer

  Date: 11/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:06/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a prescription for the product on June 1 and have yet to receive anything. This is the third time it has happened only once that I actually receive the product. The product does work and I would like to receive what I paid for on June 1, if they are unable to provide this, I would like a full refund issued and my subscription canceled. I continued with them because the last time this happened in May they made it right but now theyve stopped answering their phones, taking the phone number off their webpage and do not respond to messenger or ******** texts.

  Business Response

  Date: 11/29/2023

  Company name: MD Exam
  Contact person: *************************
  Contact email address: ***********************************
  Customer: *********************
  ******************** Staff: ********************
  
  
  Hi ********,
  
  We hope all is well!
  
  Thank you for taking the time to communicate to us regarding this complaint that was filed in your office by one of our customers. We are sorry and we felt bad for not getting back to you sooner regarding this complaint and we want to extend our sincerest apologies to the customer for the trouble or inconvenience this may have caused.
  
  We want to inform you that we have refunded the customer for all the unfulfilled orders. Please see more information below. Also, we attached the proof of refund in this email for your reference.
  
  Order Date:                       Date of Refund:
  April 4, 2023       -              May 2, 2023
  May 2, 2023       -              May 20, 2023
  June 2, 2023       -              July 6, 2023
  
  
  We hope that this response will shed light to the customers complaint and provide the answer and resolution she was looking for.
  
  Again, we thank you for giving us the opportunity to be heard and the chance to gain back one of our valued customers.
  
  Sincerely yours,
  MD Exam Support Executive