Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  Detroit Metropolitan Waye County Airport Romulus, MI 48242

• 

  Spirit Airlines

  5757 Wayne Newton Blvd Las Vegas, NV 89111-8037

• 

  Spirit Airlines

  BWI Baltimore, MD 21240

• 

  Spirit Airlines

  1 Harborside Dr Boston, MA 02128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* two sisters and a friend booked a flight with Spirit airlines on Tuesday March 21st We got there at 4:03pm our flight was for 4:45pm. When we got there the lady at the front desk **** was very unprofessional and judgmental from the way we looked from the start didnt greet us just said what do you want? We told her that our flight was today she said we couldnt get on we explained to her we have been next in line for over 20 minutes that she has been helping one customer for the longest over the phone. She stated she couldnt do anything we will not make a flight. She was very loud and not having customer service. When i asked to speak with a manager she called the sheriffs on us. The sheriff came and noticed not only was she rude to us but the customer that she has been helping for over 40 minutes now over the phone she is even rude to them too. The sheriff ask her if she could accommodate us so that we could make a flight that day she would not help us. She instead just writes down customer service number. Her manager **** comes a hour later and is just as rude as her. We even ask him for **** name and he refused. The only way we got her name is from her badge when she walked pass. We call customer service to make a complaint and get a refund and they say we were late but we wasn't we tried explaining what happened but they are just as rude and so they give us $15 THATS IT and charge us a $199 fee a piece when it wasnt our fault that it was only one person to help everyone. The sheriff told us to contact corporate and never book with them again that they are the worse airlines and have the worse customer service. We want our money back this is not fair and the employees should not work there with bad customer service. They would not try to accommodate us they wanted to give us a flight 3 days later. This is so wrong we had to book with another airline which was more money and pay for a hotel that we wasnt able to get to until two days later.

  Business Response

  Date: 04/16/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our Director of Airport services for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  Im so sorry that you missed your flight. Please note, there is a 45-minute check-in cut-off time for domestic departures. At the cut-off, a flight is considered closed and the kiosks and team members ******* the counter can no longer print boarding passes or check bags.
  
  We never want you to miss your flight. Thats why we recommend that you arrive at least 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure for international flights. Due to lengthy TSA security checkpoint times, its recommended that you check airport information prior to arrival at the airport.
  
  Guests who dont complete the check-in process prior to the cut-off of the originally scheduled departure time are subject to their reservation being forfeited, and any modification charges and any difference in fare may be applied to new tickets. Information about check-in requirements can be found in our Contract of Carriage, and in the Help section of our website:
  
  **********************************************************************************
  
  Guests who initiate a cancellation after 24 hours of booking to their non-refundable reservations will not receive a refund. A cancellation charge; 0-6 days out is $119, **** days the charge is $99, ***** days the charge is $69 and no charge for trips more than 60 days out over the phone plus a Passenger Usage Fee of $22.99 per segment per guest will be deducted from the total cost of your reservation and a reservation credit will be created for the remainder, if applicable.
  
  For more information regarding our Modification/Cancellation guidelines, I've included the link below for your reference.
  
  *************************************************************************************************************************
  
  
  
  As a one-time courtesy, I have reversed the cancellation fees and issued you a reservation credit you can use towards your next flight. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: MIPWJG
  Amount: $388.96
  Expiration date: July 13th, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 round trip tickets thru Booking.com (QE67KV) to *********, ** from *******, **. We got there a 1 hour and 10 minutes before the flight. We were turned away when we tried to check our bags. I also purchased 3 carryon's and 1 more checked bag for $267. The representative at the desk told me to contact spirit customer service for either a rebook or a refund. I first asked could she rebook for me and she declined. I asked when was the next flight she said the next day which was not going to work due to my meeting in **. I spent 7 hours on chat online and a 2 hours on the phone with reps trying to get these issues taken care of. I also only wanted to be reimbursed for my first flight and have then transfer my baggage fees to my return flight (DMZV9X) but they declined and even told me they cancelled all my flights and I could not receive a refund for any portion of my trip or bags. Finally the flight that was supposed to leave at 3:45pm was delayed until 4:30pm doesn't sound like I was too late when i was already an 1 hour and 10 minutes early.

  Business Response

  Date: 04/16/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  As per the terms of our Contract of Carriage, a document you agreed to upon securing a reservation with Spirit, even in the event of a delay, we still highly recommend that you arrive at the airport and remain at the gate based on the original time of departure.
  
  We never want you to miss your flight. Thats why we recommend that you arrive at least 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure for international flights. Due to lengthy TSA security checkpoint times, its recommended that you check airport information prior to arrival at the airport.
  
  Guests who dont complete the check-in process prior to the cut-off of the originally scheduled departure time are subject to their reservation being forfeited, and any modification charges and any difference in fare may be applied to new tickets. Information about check-in requirements can be found in our Contract of Carriage, and in the Help section of our website:
  
  **********************************************************************************
  
  
  
  Upon reviewing your reservation QE67KV, I see you have disputed the charges. Since a dispute has been filed, we are unable to make any changes as your bank has opened an investigation into these charges. Please allow your bank to complete its investigation. 
  

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date- 03/18/2023 Airlines- Spirit airlines Flight- **** from ******* to *********
  Notification was sent that the flight is delayed and at the last moment flight was cancelled.notification1- flight was delayed by 15 min notification2- flight was delayed by 30 min notification3- flight was delayed by 30 more min notification4- flight was delayed by another 30 min notification5- Flight has been cancelled.flight for various destination like *********, Pittsburg, ******(******)......etc were cancelled, citing weather related issues. But weather in entire continent cannot go bad ONLY for spirit airlines.Temperature in ******* was 85 F.People were not assisted properly, no accommodation or alternative flight arrangement on other airlines. Spirit airlines is running a scam, where-in they take money from people, earn interest and then return money back.I had to finally, rent a car, book a hotel in the last moment and reach home somehow. I end up paying more than the actual cost of flight ticket.my family had to suffer a lot of mental pressure.we has to go through a lot of physical, mental and financial loss.

  Business Response

  Date: 04/16/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am so sorry that your flight was canceled due to weather/Air Traffic Control. We do all that we can to leave on time, but the safety of our guests and crew will always come first. Air Traffic Control (ATC) ensures the safe operation of all aircrafts flying at any given time. When there is inclement weather, ATC makes sure that there is enough safe space between aircrafts. Delays and cancellations may occur due to the limited airspace during times like these.
   
  When this happens, we can re-book you on the next available Spirit flight or we can issue a refund of the unused portion of your itinerary. As requested, a refund was processed for your canceled flight. 
  
  
  
  When it comes to a flight cancellation caused by severe weather, Air Traffic Control decisions or other issues outside of Spirits control, we dont offer reimbursement for the other airline or hotel accommodation for such events, since they are out of our hands. When these situations occur, the options are re-accommodation on the next available Spirit flight or if this option is unsatisfactory, a refund of the affected flight is issued.

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19641859
  
  I am rejecting this response because:  the time for with the Flight was originally scheduled to take off was afternoon 3:00 pm and the weather was not bad at that time.

  Secondly the alternate flight i was offered was on the same day at 8:30 pm, to *******. So, if weather was really that bad in *******, then the subsequent flights from ******* (***) to *******, should also get cancel as it gets much colder at night 8:30 pm rather than after 3:00 pm, when temperature was 85 F.

   

  Sprite airlines is running a scam wherein they take the booking money from customers, earn interest over it and then cancel the flight and offer an alternate flight 2 days later so that customer is forced to get a refund.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/18/2023

  Hi ******
  
  We appreciate your continued correspondence through the Better Business Bureau.
  
  As I have fully researched your concerns, and reviewed our Contract of Carriage, I'm afraid I'm unable to alter the position provided.

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 31, 2022 we boarded a flight (#***) from *** airport en route to ******* our final destination. We flew to ********* to catch the next flight (#***) and upon our arrival, our flight was canceled. We stood in line for 2 hours only to be told they could not fly us out until the next morning and they had no more hotels available. When trying to call customer service there was a 6 hour wait. Since, we would miss our event we had to fly home. In a nutshell, we took a field trip to ********* and home and had to pay for luggage and flights and we went nowhere but back home. I have called 8 times and filled 2 customer service request and nothing has been resolved other than for them to say we boarded a flight so they can not refund us. The flight boarded was to go home!We are asking for a refund of our flight and our luggage fees, $826.74 ($436.53 flight & $297.00 for luggage fees).

  Business Response

  Date: 04/16/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I'm so sorry to hear that your flight was canceled due to crew. We do all that we can to prevent these cancellations, but at times they're unavoidable as the safety of our guests comes first. I know that this cancellation threw off your schedule, and I am really sorry about this. While the reality is that delays and cancellations are a very small percentage of our operation, we definitely understand that they are the single greatest cause of frustration for everyone.
  
  
  
  I have gone ahead and issued a refund in the amount of $297.00 back to your card ending in **** and $529.74 back to card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:03/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit Airlines website technical problems cost me $200+ over budget ! Didnt even include my insurance because I had to make reservation over phone. Confirmation flight : HCRCPY I had to call in due to a Website error although my insurance was included and credits were included as well as flight savers club and my price was approximately $527 with insurance over the phone I was charged $693 not including insurance!

  Business Response

  Date: 04/16/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  
  For optimal browsing experience, make sure to use an up-to-date web browser like ****** Chrome, Mozilla Firefox, Opera or Safari. If it is up-to-date, we suggest that you clear the cache, cookies, and history through the browser settings. You can also try logging in through Private/Incognito Browsing depending on your web browser's functionality and feature.
  
  
  
  At this time, all fares are quoted as "currently" available and are only guaranteed once purchased. Spirit offers lower fares than any other carrier. But because our fares are low, they sell out fast. Occasionally, fares will change or sell out during the reservation process. 

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket on 12/29/2022 which posted on my bank account on 1/3/2023. The flight confirmation number is SNS1TH and the total amount for the purchase was $318.13. I cancelled my flight due to testing positive for COVID19 and requested a full refund within 24hrs. Spirit refunded $69.95 to my account for the *********** package and issued two flight credits for the remaining amount totaling $248.18. I disputed the charges with my bank due to being unsatisfied with the resolution on 1/4/2023. I received a letter from my bank one week later letting me know that they were closing the dispute due to Spirit issuing a partial refund in the amount of $69.95 which I then submitted a new dispute on 1/16/2023. After reaching no resolution and having an upcoming trip, I booked a flight to ************ on 2/8/2023 using the flight credits that were still available on my account, which processed and went through. Later that night I noticed I did not receive an email from Spirit asking me to check in and after logging on Spirit I no longer saw the booked flight listed. This prompted me to call Spirit, who notified me my booking was flagged for fraud after speaking with several different agents to get an answer. No one contacted me regarding the cancellation or reason for the cancellation, and this was around midnight when I got a few answers. Frustrated with having to spend additional money for a different flight with a different airline, I have made requests for the refund be issued back to my card ending in ****, due to Spirits poor and incompetent customer service and failure to notify me of such cancellation timely, which did not afford me enough time to get the requested docs from my bank to show them the dispute was closed. Since then, Spirit has promised to issue a refund in the amount of $248.18, after providing the documentation on several occasions, which I still have not received. I want my money and I want it now, it is almost 3 months later with no refund.

  Business Response

  Date: 04/13/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure.
  
  
  
  Our records show your dispute was closed in your favor and you should have received the remaining refund form your bank. Please reach out to your bank for further assistance. 

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried numerous times to unsubscribe from the Spirit Airlines mailing list over the last 3 months. Each time the website fails and I continue to be harassed 4-5 per week. We were on a flight in October that experienced an engine fire, had to emergency land and was ultimately cancelled. We missed a day full day of our vacation and the experience was extremely frightening. As a make good on that, they gave us vouchers for a future flight. The vouchers did not cover taxes and fees, which is normal. What they didn't tell us was that the taxes and fees actually make up 75% of the ticket costs, so while we thought we were getting replacement flights, we actually just got 25% off coupons. An example of the "fees" was a fuel charge. In any other business I's think that materials cost would not be an added fee, but part of the pricing model. We did not use the vouchers.We won't be flying Spirit Airlines again, so I really like to not have to receive their promotional emails. Thanks for any help.If you care to look into the re-routed flight, or see video of the flames, our story was featured in the Baltimore Banner on October 1st in an article entitled "Midair fire ***** force Spirit Airlines ******* flight to return to *********".************************************************************************************************************************************************************************************************

  Business Response

  Date: 04/13/2023

  Hi ***,
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Per your request I have gone ahead and removed your email ****************** form our emailing list. 
  
  
  
  The value of a Future Travel Voucher is applicable towards the flight only portion of the Base Fare and not of the flight price. In order to view the amount that your voucher should cover, when you're booking your flight on spirit.com, once you click the drop-down arrow next to Flight Price, your voucher will go towards a portion of the Flight breakdown. Vouchers will not cover any additional government surcharges, passenger usage charges, or compliance fees. Vouchers cannot be used towards bags, taxes, seats, or onboard purchases. You dont have to fly by the expiration date, just make a reservation before it expires.
  
  
  I do apologize but I am unable to override the features of our voucher. 

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** missed flight due to her license being stolen. ******************** advised to call corporate to issue a credit and nothing they could do as agent at airport but promised that corporate could at the phone number provided. After hours of speaking to rep and another supervisor I was referred to the website to fill out a form. The form was ignored for weeks. No one is responding. The flight was booked the very next day. Can send proof of everything. Would like someone to contact me and issue the refund.

  Business Response

  Date: 04/13/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our *********************** Team for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  Upon reviewing your reservation (VWEL8E) I see ***** points were reinstated to your account for *******'s missed flight.  

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regards to Spirit flight NK1152 from ***** to ********* on 3/14/23. (reference number KJ1ZPT.)Flight was delayed twice and then boarded late at 1230AM. Sat on the plane for 30 minutes and then it was cancelled because Spirit had not scheduled a first officer for the flight and we were deboarded. We were not provided compensation and me, my wife, and two small children slept on the airport floor and flew out on another carriers flight the next morning. Submitted for refund through website because there were no comparable flights. Website showed full cash refund of $2060.72 to return to credit card. I did not receive email confirmation. Later that day, received partial refund of $806.32. Called Spirit support 3/22 and they stated that the remaining $1244.36 was returned as Spirit credit. Informed Spirit support that website showed full cash refund. Spirit support stated they will look into and send an email with full refund information in **** business days. Received email 1 minute after phone call showing $806.32 cash refund and $1244.35 spirit credit. Because of the manor in which the flight was cancelled (poor staffing communication), the lack of compensation (my family (with two small children 4 and 6) slept on the airport floor), and the fact that there were no comparable spirit flights as a replacement, I will never fly with Spirit again. I would like my full cash refund of $2060.72 that was shown on the website when it was submitted.

  Business Response

  Date: 04/13/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am so sorry that your flight was canceled due to weather/Air Traffic Control. We do all that we can to leave on time, but the safety of our guests and crew will always come first. Air Traffic Control (ATC) ensures the safe operation of all aircrafts flying at any given time. When there is inclement weather, ATC makes sure that there is enough safe space between aircrafts. Delays and cancellations may occur due to the limited airspace during times like these.
   
  When this happens, we can re-book you on the next available Spirit flight or we can issue a refund of the unused portion of your itinerary. 
  
  
  I have gone ahead and issued a refund in the amount of $1,254.40 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I traveled from ******* to *************** with Spirit Airlines I had to pay a fee of $70.00 to check a bag. I had a layover in ******** before arriving in ***************. When I went to the baggage claim I waited and waited to eventually find out my bag was lost. I had my medications, money and work clothes in my bag. I didnt get my luggage for over a day and a half before it was finally recovered in ********* and delivered. I have been treated like compete s*** since Ive been calling them for some kind of compensation for there error and my cost dealing with it. They keep telling my to contact different departments of which leaves me on hold for hours and eventually sends me to a voicemail that is full. I feel like an idiot for flying with such a rude and unaccommating airline. I want them to provide me with some compensation like a voucher or something to right this wrong.

  Business Response

  Date: 04/13/2023

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  I have gone ahead and issued a refund in the amount of $69.00 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19634271
  
  I am rejecting this response because they only refunded me for the cost I paid for my checked bag.  What about all the issues it caused with my medications and financial obligations? I would think that they would without a question refund the baggage fee but would also offer something to make up for what aggravation and inconvenience their error caused me?  Im a frequent flyer and really felt like I was treated unfairly with all things considered.
  

     

  
  Sincerely,
  
  *************************

  Ph: **************

  Business Response

  Date: 04/19/2023

  Hi ****
  
  We appreciate your continued correspondence through the Better Business Bureau. 
  
  
  Please know that all claims for compensation (e.g., delay, loss, damage, and pilferage) are filed at www.spirit.com/bagclaim and must include a completed online claim form inclusive of all the required documents.
  
  
  Additionally, guest are recommend to pack medication with them in their personal Item. 

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19634271
  
  I am rejecting this response because: I did fill out a complaint form expressing everything, so this is another attempt at trying to get me to go away.
  
  Sincerely,
  
  *************************