Customer ReviewsforSpirit Airlines

Horrible, terrible, no good very bad airline --SPIRIT!Booked my 22yr son from ******* to *******. They got him halfway there, to ******. Flight on to *******: Delayed 3 times then canceled. Told me they could rebook him to ******* in 3 days, with him stranded in ***. He has autism. He does not know how to survive in an airport for 3 days. They could not care less. Will NEVER use again and advise everyone else to avoid. (Oh, and they LIED about the reason. Blamed weather, even though the only airlines affected by weather are ***, LGA, ERW, and CLT. Guess they didn't know my daughter worked for SWA until she had her baby). LIARS!!!I HIGHLY RECOMMEND SOUTHWEST AIRLINES.Don't EVER fly Spirit, they won't even give you a cup of water on a flight without charging you (no, not a bottled water, a CUP of water, they will deny you even a SIP unless you pay up. EVIL, Evil, EVIL SPIRIT!

I WOULD NOT EVEN GIVE SPIRIT 1 STAR. RACIST EMPLOYEES IN ATL *************** TOWARDS ANYONE NOT BROWN SKIN, CANCELLED A FLIGHT WHILE CLOSE TO BOARDING, COSTUMER SERVICE IN PERSON AND THROUGH THE ***** HORRENDOUS, BUT TO TOP IT OFF MY STROLLER FOR MY AUTISTIC SON WAS BROKEN IN HALF. THE FLIGHT THAT WAS CANCELLED CUSTOMERS FOUND OUR BY BEING TOLD TO PRINT OUT A NEW BOARDING PASS. THE NEW FLIGHT WAS FOR A COMPLETELY DIFFERENT DAY LEAVING MYSELF AND MY TODDLERS STRANDED WITH NO COMPENSATION OR VOUCHERS FOR THE INCONVENIENCE. WHEN SPEAKING TO EMPLOYEES FOR INFORMATION ON WHAT TO DO NEXT WAS INFORMED IT WAS NOT THERE ISSUE. IN *********** IN NY EMPLOYEE *** AT BAGGAGE CLAIM INFORMATION SAID MULTIPLE TIMES FILE A CLAIN ONLINE TO BE REIMBURSED FOR MY STROLLER AND WHEN ASKED TO SPEAK TO A MANAGER WAS TOLD I DONT KNOW WHEN ONE WOULD BE AVAILABLE. THE STROLLER THAT WAS DAMAGED BEYOND REPAIR IS NEEDED FOR MY SON WHO IS SEVERELY AUTISTIC AND RELIES ON IT EVERY SINGLE DAY. THE MANAGER WOULD NOT GIVE HER NAME AND TURNED HER NAME TAG WHEN ASKED AFTER WAITING FOR HER TO ARRIVE FOR MORE THAN 30 MINUTES. TO JUST BE TOLD HERE TAKE THIS UNCLAIMED STROLLER ITS FINE. NO ITS NOT FINE I HAVE DOCUMENTATION (VIDEOS PICTURES) OF THE WHOLE ORDEAL. SPIRIT AIRLINES SHOULD BE BANNED FROM ANY AND EVERY AIRPORT.

I was flying the first time with Spirit Airlines from *********** to ******* to catch an international flight to ******. My flight was delayed due to the cabin temperature being above ********************************************************** to cool the plane down before take off. This caused me to miss my connecting flight and no compensation of any kind was given. Had to buy new tickets without spirit airlines accepting responsibility for this. Fast forward a month later coming home Spirt airlines was used by my booking company and I had a connecting flight from ********** to ***********. Spirit has a delayed flight ok I go through security get to my gate flight is cancelled. Now I have insurance protection on my flight but could not get a flight out with them for 3 days. Unexceptable had to book with American Airlines to get out the next day. All Spirit could do was offer me a voucher for another flight in the future like I ever want to fly with them again. They have to do better! I had to pay $300 for hotel in ********** which was outrageous at a holiday inn express because of Spirit! They did not offer any compensation for this and it was their fault. How is this even legal to have a company make so many mistakes after taking your money then leaving you with all kinds of added expenses due to their negligence! Absurd!!! One star is too high of a rating!!!!!!!

I had a one stop flight to *********** to *************** to my grandma funeral the July 9th and July 11th. The people who checked me in were amazing and kind. The flight crew was also just as amazing. Planning a trip to bring my mother on the same no stop flight for her bday. Thank you so much for your excellent costumer service. The extra money on a carry on was the only thing Thank you to the staff on those flights and check. The plain was clean Thank you for making a sad trip To a funeral comfortable as possible

Less than one star. Do not buy from Spirit. They cancelled our flight last minute and would not give us another one until three days after. Horrible service.

This airline is a scam. I am a frequent flyer at least twice a month. Flying domestic, always arriving ***** minutes before the flight and many times my seat is sold an given to someone else because Im late I buy my flight days before and paying in full I should have my seat when time come to fly. They over sell seats and give stand by customers seats at a high price and then over charging original customers who lost their seat and plans to fly more money to rebook next flight. This is unfair. If I buy a flight ticket I should be able to fly on that plane even if Im the last to board.

Spirit Airlines has the worst customer service I have ever seen. My son flew up on Alaska Airline to see us in Washington. He carried all his clothes and toiletries in a backpack that he was able to on the Alaska flight with no problem. We made the horrible mistake of booking his flight home on Spirit. The person at the gate for his flight had him put his bag in the carry on measuring device to see if his carry on met the size limit, which it did. The attendant then had him turn it sideways and try to put it in. Obviously it would not fit, so the made him check his backpack at the gate and charged him $79. The flight was delayed for over two hours so he missed his connecting flight in Las Vegas. He was given a hotel and dinner voucher and booked him on a flight out the following morning, but they lost his luggage ( turns out they forwarded it to Sacramento without telling him). When he check in they had him booked to LAX instead of Sacramento. He talked to a customer service person who accused him of lying about Sacramento being his final destination saying it was LAX. He requested to talked to a manager (Collette at desk N48 in Las Vegas) who also accused him of lying. He subsequently missed the morning flight due to the check in fiasco and they offered to waive the $99 cancellation fee since he missed his flight (even though it was the ineptitude and rudeness of Spirit’s customer service representatives that caused him to miss the flight). He said he would go book a flight on another carrier to get home and was told that in that case he was going to be charged the cancellation fee. He was finally booked on another Spirit flight at 6:49 that night, 24 hours after his original flight time. This entire affair has been a nightmare for him and our family

Heading to airport,3 hrs away got a email that my flight was cancelled!,turned around went home my whole week of vacation was down the drain,due to this poor service,spirit airlines are the worse! I read the reviews after,now I know why! There the. Worst!! ****** is read the REVIEWS !!!!

Unreliable! Spirit Airlines cancelled my flight scheduled for 8:48AM at 4:23AM the very same day of the flight. This flight had been booked over a week in advance. When I called, I was told it was due to weather. I called the Pensacola Airport to verify weather issues. The Pensacola Airport confirmed there are NO weather issues. Spirit Airlines has been cancelling flights last minute from this airport at its own will. This is NOT acceptable. Spirit Airlines is unreliable and not responsible. My daughter and I were relying on this flight. She has a mandatory school camp tomorrow morning that she cannot miss. The best they can offer was a flight tomorrow night. We cannot accept a flight tomorrow night when the camp is already over. We are now on panic mode. We were just told yesterday by some strangers that Spirit Airlines has been notorious for cancelling flights in Pensacola. Action needs to be taken against this! It is unconscionable for Spirit Airlines to offer flights and then just cancel them because it’s not convenient for them.

Absurd experience! I purchased 2 Spirit airline tickets on 21 June 2024 for a 13 July departure. The tickets were $219 through Spirit directly. I received a confirmation email at the time of purchase and no other correspondence. On 12 July 2024, I went online to download my boarding passes and received an error message. I then contacted customer service and was told that my tickets had been cancelled on 28 Jun 2024 due to possible fraudulent purchase. However, I never received a cancellation email from Spirit, nor did my credit card alert me for a potential fraudulent charge (as I automatically receive such texts). In addition, typically my credit card would be locked if there is a suspected fraudulent charge. I did discover that on 28 Jun 2024, my $219.00 had been refunded to my card, again this is not how a fraudulent purchase is typically handled. During my call to customer service, I spoke to *******, employee#******, he instructed me to go to the airport (which is over an hour away) and simply present my credit card used in the original transaction and they would reinstate my tickets at the original price. I verified with him that this would be the process because we dont live close to the airport and would incur toll fees. He stated that this is the process and I also received an email from spirit that evening with the same instructions. At 3:30am, my husband and I got up and headed to *************. Upon arrival, we went to the ticket agent told there was nothing they could do and ******* had not given us accurate advice. We spoke to a manager and he reiterated the same message, there is nothing we can do. We were told we could purchase new tickets at approx $900, however, there was only 1 available. Spirit did us dirty and the trip to the airport cost us $11.00 in toll fees plus $4.00 parking fees,gas and our time. Plus to get on a plane today to go celebrate family birthdays cost $843 on *****. Spirit do better.