Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Spirit Airlines has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  Detroit Metropolitan Waye County Airport Romulus, MI 48242

• 

  Spirit Airlines

  5757 Wayne Newton Blvd Las Vegas, NV 89111-8037

• 

  Spirit Airlines

  BWI Baltimore, MD 21240

• 

  Spirit Airlines

  1 Harborside Dr Boston, MA 02128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14, 2022, I used ****** travel services to book a round trip airline flight from ******* *** to ******* CHI on Spirit Airlines, travel locator AD1ZGF. The charge was for $328.18 for Spirit Airlines. The departing flight was scheduled for Friday, December 23, 2022 at 8:30 PM. After arriving at *** and boarding the flight following two hours of delays, all of the passengers were ordered to leave the plane due to the need for mechanical repairs. After waiting at the airport further, the departing flight was ultimately cancelled. See the attached flight cancellation notification email from Spirit Airlines at 11:06 PM. At this point, the gate agents were mobbed by passengers trying to re-book alternate flights. As I would be missing the family event that required the flight, I left the airport, not wanting to throw more valuable time away on hopeless travel plans. Spirit Airlines then told me that they would not refund the airline tickets that they did not honor, because I was listed as a no-show on the return leg of the round-trip flight.

  Business Response

  Date: 03/13/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I'm so sorry to se your flight was canceled due to maintenance. Our records show you were rebooked on another flight with American Airlines on 12/24/2022. 
  
  
  Can you please confirm if you took this flight? 

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight in November 2022 for December 2023-January ****. I was hospitalized in early December and was told by my medical provider I could not travel, and was given a note for the airline. I contacted Spirit and asked them if it was possible to get a refund instead of a credit because it was a medical emergency. Before I got an answer, the agent cancelled my flight without my permission and automatically issued me a credit. When I told them I never authorized them to cancel and was inquiring about my situation before making any decisions, the customer service agent became very angry and rude with me and denied that I didn't confirm the cancellation despite there being a record of our conversation where I clearly did not authorize any cancellation for credit. Following this situation, I went ahead and rescheduled for *** with the credit because I only had 90 days before it expired and I completely lost my money. I was hospitalized again last month and now have to have a surgery in April/*** and am once again unable to travel. I just contacted customer service asking about the refund again, and ONCE AGAIN the agent cancelled my flight for a credit without my authorization. I only have 90 days to reschedule but my health is too up in the air for me to make any plans, and they won't extend the credit and they won't give me a refund because I had to book this flight with a credit instead of a card, despite having to do that simply because the airline cancelled my first flight without my permission. I would really like my money back and am furious that Spirit has no regard for their customers and just makes blanket decisions without considering what their customers are asking or saying. It's unacceptable behavior and I will never be flying Spirit again.

  Business Response

  Date: 03/12/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our Director of Airport services for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  
  I have gone ahead and issued a refund in the amount of $562.59 back to your card ending in **** and $117.99 back to your PayPal account. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two round trip flights from Spirit Airlines on 8/29/2022 for a total of $497.20. Flight details and receipt are attached.That same day, 8/29/2022, I received an email confirming the purchase and flight information. The following month (September), I received four other emails from Spirit Airlines regarding another trip (***-***) I had booked on Spirit Airlines. Also, in September, I received 10 text messages from Spirit Airlines regarding that same trip (***-***).On January 16, 2023, I accessed Spirit Airlines website to check-in for our flights that were scheduled to depart the next day, January 17, 2023. After multiple failed attempts to check-in, I was directed to a page on the Spirit Airlines website that listed my two round trip flights as cancelled. Prior to me finding this information on my own, I was never notified of the cancelled flights. To confirm, I searched through email folder, spam settings, text messages, and blocked text messages. I never received any notification from Spirit Airlines about this cancellation. I confirmed that I was, indeed, getting regular communication from Spirit regarding other flights and did receive an email confirmation on the purchase date (8/29/2022). I also confirmed that my current contact information (email address and phone number) were current in my Spirit Airlines website account. I called Spirit Airlines customer service on January 16, 2023, immediately upon realizing the flights were cancelled. I talked to two different representatives. Both representatives noted that they could not rebook my flights and could not accommodate my need to reach my destination. Because of this, I was forced to purchase last-minute flights on another airline. Additional information is included in the attachment, as there is not enough space here to continue.

  Business Response

  Date: 03/12/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  After further review of your reservation, our records indicate that you did indeed experience a schedule cancel. There are times when we have to make the difficult decision to modify your original flight plan to ensure an overall efficient operation. We understand that this may have a significant impact on your travel schedule, and for this we deeply apologize.
  
  
  As per the terms of our Contract of Carriage, a document you agreed to upon securing a reservation with Spirit. Schedules are subject to change without notice. Spirit is not responsible or liable for making connections (on its own flights or flights of any other carrier), or for failing to operate any flight according to schedule, or for changing the schedule of any flight. I do apologize but I am unable to honor your request for reimbursement. 

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left my wallet on the plane. Within 5 minutes of Landing in ********* I tried to return to the plane and was unable to. I could not stay in a hotel I had to pass through TSA through other methods as I had no driver's license. I believe it is on the plane and they still have not recovered it or contacted me to return it. I have been threatened physically even by their employees because I lost my wallet are you people serious. I would never fly Spirit Airlines again if I have any choice about it they are constantly changing their Solutions of these of which they have none

  Business Response

  Date: 03/12/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our Director of Airport services for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  If you left your item onboard our aircraft or at a Spirit ticket counter or gate area, please click here for instructions and answers to frequently asked questions (FAQs).

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19415030
  
  I am rejecting this response because:

  I filled forms everywhere they requested.  I have more numbers than anyone can keep track of. I filed first lost form within 15 minutes of exiting plane in *****. Lost baggage  for Spirit there filled out another one. Airport lost and found there as tsa there both stated with Spirit don't count on them caring or trying to find my wallet.  They are being proved right
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/23/2023

  Hi *****, 
  
  
  We appreciate your continued correspondence through the Better Business Bureau. As per the terms of our Contract of Carriage, a document you agreed to upon securing a reservation with Spirit. Spirit Airlines will not accept liability for the following: Unchecked baggage (baggage that is in the custody of the guest and includes carry-on baggage). 
  
  
  
  Spirit assumes no responsibility or liability for the following items in or as checked or carry-on baggage: Money, gift cards negotiable papers, and securities.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight for my son to visit me from Feb 18th - 25th for his winter break from school. Because he is under 15, I was charged an unaccompanied minor fee of $300 ($150 each way) on his flight which was originally $110.00. The problem that I have is that he turns 15 on Feb 28th, ten days after his flight. I am not able to change his flight due to his school schedule and thus I am stuck with the fee. I understand that there are fees but I do not feel that this fee is justified when the charge is EXACTLY the same for a 10 year old. My son would not be considered for anything if this flight was 10 days later nor does he require the same time, attention, and care that the Flight Attendants would have to provide. Spirit's lack of understanding or willingness to help is very upsetting and unfair in my humble opinion. I feel that due to him being so close to his birthday, that a prorated charge would have been more sufficient. Perhaps only charge half of the fee.

  Business Response

  Date: 03/12/2023

  Hi Alento, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Children **** years old must travel as an Unaccompanied Minor when not traveling with an adult at least 15 years old. Unaccompanied Minors are accepted only on direct flights which do not require a change of aircraft or flight number.
  
  
  
  As ******** did not turn 15 until after his flight, the Unaccompanied Minor charges were applied. 

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a roundtrip flight from ***-*** on Spirit Airlines for 2/10-21. After being requested by a Spirit Airlines employee to "consolidate" my very small personal bag and laptop bag, even though my small backpack was empty it could not fit into the already stuffed bag as I wanted to protect my laptop equipment. Once I tried again to board the plane, the employee exhibited a very nasty attitude and still tried to charge me $100 even though the backpack was empty. I was compliant and did what was asked, and belongings did not have wheels and was not even a small suitcase, considering my flight was also half full with rows of empty seats. This experience caused me to have no choice but to throw away my very personal backpack to avoid the very large fee. I have tried to contact Spirit Airlines via phone and social media to cancel my return flight and receive a refund for thdue to the terrible 5 a.m. flight experience, but I was told the only option is to file a complaint.

  Business Response

  Date: 03/12/2023

  Hi Destinee, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Your ticket includes your seat and a personal item. This could be something like a small backpack or purse, but it must fit entirely in the small sizer box (including wheels ad handle) at the check-in counter, and also at the gate. Bringing another personal item or anything larger, like a standard carry-on or checked bag will incur a small charge.
  
  
  
  Keep in mind that baggage prices are cheaper when purchased in advance. If the agent at the gate determines that your bag did not fit the dimensions of the personal item, then a charge must be applied. All baggage charges are non-refundable.
  
  
  
  All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure. 
  
  
  
  While I am unbale to honor your request for a refund of your return flight, I have issued a reservation credit. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: PCPDYL
  Amount: $19.89
  Expiration date: June 08, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled from ******************* (***) to *********, ** on February 8th, 2023. I checked in my luggage. Upon arrival to the *******************************, I noticed my luggage was damaged. I asked one of the workers and they told me to file a claim online and I did. I am now being denied my claim because I was given the wrong information. It is not the customers fault that I was given the wrong information. I want my luggage replaced immediately. I paid for my checked in luggage in that I entrusted my luggage to be safe. It is not the customers fault that Spirit Airlines employs negligent people who do not care for others belongings. I did my part in filing. Spirt Airlines needs to do their part too. I need a refund in the total amount that my luggage costed me. I attached a photo of my luggage and a photo of my invoice. I'm also getting an emailed invoice from ******** indicating the amount I spent on my luggage, but for now, a photo will do. Thanks.

  Business Response

  Date: 03/09/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I am sorry to hear that your bag was mishandled while in our care. I apologize for any inconvenience this incident may have caused.
  
  
  Please know that all claims for compensation (e.g., delay, loss, damage, and pilferage) are filed at www.spirit.com/bagclaim and must include a completed online claim form inclusive of all the required documents.
  
  
  
  If a bag/item is delayed, lost, damaged or pilfered, a Spirit Airlines representative at the airport must be notified and a report must be filed within four (4) hours of arrival of the flight on which the guest traveled. 
  
  
  
  As no report was made within the 4 hours time frame, we are unable to honor your request for reimbursement. I have however, issued a refund for your bag fee in the amount of $79.00 back to your card ending in 5446. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank.

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19406771
  
  I am rejecting this response because:

  The luggage that was damaged costed me $178.00 to check in NOT $79.00. The $79.00 cost was for my first trip and that bag cost me $79.00 to have it as a carry on. This bag made it safely.

  My luggage had to be checked in cause it was too big to have it as a carry on. Please refund me the difference, which would be $99.00.  

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/14/2023

  Hi *****, 
  
  
  We appreciate your continued correspondence through the Better Business Bureau.
  
  
  Your checked bag was $79.00 plus the overweight fee of $99.00 as your bag was over 40 pounds for a total charge of $178.00

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19406771
  
  I am rejecting this response because:

  I would like a full refund of my luggage. Full meaning the total amount I paid for my luggage that I cant use anymore since Spirit Airlines damaged it. My luggage costed me $239.99. See invoice attached. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sorry to bother you. Who can I discuss crediting my account back for a baggage fee? I already paid for one bag and then I took a book bag through security. It had my uncles ashes in there and I guess ashes aren't allowed to be brought on the plane.The person at the gate initially said I would be fine that's why I went through security. Accordingly I went back to them and they said they would deeply discount the bag and now I see a $69 charge on my credit card for a 12 lb book bag.Flight Confirmation: WC5J8L

  Business Response

  Date: 03/09/2023

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  Spirit will NOT accept human or animal remains and/or organs, with the
  
  exception of cremated human or animal remains being transported as follows:
  *Domestic Travel To be transported as carry-on baggage, the crematory container must undergo successful X-ray screening by ***. If a container is made of a material that prevents screeners from clearly seeing what is inside, the container will not be allowed through the checkpoint. Per *** guidance, out of respect to the deceased and their family and friends, under no circumstances will a *** officer open the container even if the guest requests this be done.
  
  
  
  NOTE: Documentation from the funeral home is not sufficient to carry a crematory container through security and onto a plane without screening.
  To be transported as checked baggage, the crematory container must be successfully screened during the checked baggage screening process. The *** will screen the container for explosive materials/devices using a variety of techniques; if cleared, it will be permitted as checked baggage only.
  
  
  
  The *** recommends that guests transport remains in temporary or permanent containers constructed of lightweight materials such as plastic or wood that can be successfully x-rayed.
  
  
  
  The charge of $69.00 for your bag was the discounted price as a second checked bag at the airport is $99.00. 

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to fly to ********* **** on 12/27/22 to attend a funeral for my father who died the previous week. The first delay in the flight came at 5pm on the 26th over 24 hours before the scheduled departure, indicating that there was a known issue that they failed to communicate. I completed a flight from ******* to ******* landing at 4:30 pm, where I had an anticipated layover, all in good faith that Spirit would get me to my destination. While at the airport in ******* my flight was continually delayed, 4 additional times for a total of 6 hours until we were finally boarded at 10:50 pm. After completing boarding and sitting on the plane for half an hour, the pilot came over the speaker and informed us that their staff had timed out and that we needed to leave the plane as the flight was cancelled. After standing in line for over two hours I was offered a flight to ********* late the next night which was unacceptable as it would have added over 12 hours to the ordeal and been well after my fathers funeral, which was the whole purpose of my travel. I took the next flight I could back home which was not until 9:30am the next morning. The person working the desk refused to refund my air fair and fees only reimbursing me for the return flight which was not needed as I could not complete travel to my final destination. Because of this staffing mistake I missed my fathers funeral and was stranded in an airport 700 miles from home for over 16 hours where I had to sleep on a busy and dirty airport lobby floor. Since then I have spent over 8 hours on the phone trying to be refunded for the flight as I was not completed to my destination and would not have flown to ******* otherwise. The only option I was given was to file a complaint online, which I finally got a response from today, 2/14/23, refusing a refund of my airfare and baggage fees or make amends for my dilemma in anyway. All I ask is that Spirit refund the remaining $229.58. Confirmation #: DKK2NN

  Business Response

  Date: 03/09/2023

  Hi *********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  On behalf of Spirit, we would like to extend our deepest condolences to you and your family. We understand that unexpected curves are part of life for everyone, and Spirit truly does sympathize with each one of our customers during these times. My heart goes out to you.
  
  
  I'm so sorry that your recent experience with us was not pleasant. I have gone ahead and issued a refund in the amount of $229.58 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled a flight and was charged an additional passenger "usage fee" ($91.96) of which the website does not have posted. This is the first time I ever canceled a flight. I made a complaint with Spirit and their response was not satisfactory. I requested a refund for the "usage fee" and my request was declined. I agreed to pay the $98 cancelation fee (posted on website). I feel it is bad business to have hidden fees for canceling flights. Had I known I would have been double charged I would not have canceled the flight. I am sure those seats I paid for were then sold to another passenger and the airline received additional payment for seats that were already paid for.

  Business Response

  Date: 03/09/2023

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  A Passenger Usage Fee of $22.99 per segment per person will be deducted from the total cost of your reservation. I have provided the link to this information below:
  
  
  ********************************************************
  
  
  While I am unable to honor your request for a refund, I have reversed the fee and issued a reservation credit. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  The information to your credit is below.
  
  Reservation Code: PCFWQL
  Amount: $91.96
  Expiration date: June 06, 2023
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************