Complaints

• Initial Complaint

  10/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This moving company fraudulently charged my credit card $2107 for an unauthorized charge. I reported my card as stolen and the next day, they fraudulently attempted to order airline tickets in *****, ******* in the amount of $1,174 and an ARC document service company charge of $80.22. Since I had reported my card as stolen, the last two fraudulent charges were declined.

  Business response

  10/12/2022

  **** was identified and she corroborates it, as the sister of *************************, our client in a move made on September 30, 2022, she agrees to pay her brother's total bill, for the amount of $2017.60, the invoice is sent to her as well as also a payment link so that you personally enter your data, you refuse that and you are asked for the information so that we can process the payment and that we did, we have the recordings of the calls, as well as the texts and where the invoice is sent and she sends her a picture of her DL and the card we charge.
  In relation to the other 2 imputations of collections, we categorically deny them.

  Customer response

  10/12/2022

   
  Complaint: 18157292
  
  I am rejecting this response because:

  I received a call from my brother in ******* that he had been scammed by this moving company. He said he was quoted a price and when the truck arrived at his new location, they increased the price substantially. He asked if I could lend him the $1980.20. I called the number that he provided ************ and told the woman that I did not appreciate her raising the price so high and not honoring their agreement. She said if I don't give her the money now that she would call the men in the truck and tell them to drive off with my brother's contents. I agreed to pay the $1,980.20 even though I felt they took advantage of my brother by raising the price once they arrived at his new location. The woman requested my card information and I provided it agreeing to the $1980.20 so they would not steal his contents. The women called me back shortly thereafter and said she needs a picture of my credit card. I asked her why she would need a photo of the card when I just provided all of the info to charge the card the agreed price. She responded by telling me that if I did not send a photo that she would call the men in the truck and tell them to drive away. I reluctantly sent a photo text of my credit card. Shortly thereafter, this woman called me back again and said she needed a photo copy of my driver's license. I knew that this was not normal and was very fearful that I was not being scammed and told her this. She again said that she is calling the men at that very second and telling them to leave with my brother's contents and he would not get them back. I knew I was really setting myself to be scammed, but my brother would never get his belongings if I did not provide my license. Again, I reluctantly sent a photo of my license via text to this person and said that if she scams me that I will notify the police and Better Business Bureau. She said go ahead and do whatever you want. Shortly thereafter, she called me again (I can send you my received calls from this person as well if necessary) and she then said that I need to go to the link that she sent me and complete a form AND THE REVISED PRICE was now $2,440. I knew then that I was absolutely being scammed. I told her that I refuse to fill out her form and that I was not authorizing her to charge any amount to my card. She said that if I did not pay that she would drive off with my brother's contents. I said that she can do whatever she wants with his contents, but I will not pay anything for this transaction and I will not complete her form. I told her to contact my brother for any payment, because I refused to pay anything based upon this unprofessional and scary conversations. I told her that I will notify the police if she used my card and that I would dispute any charge if it came through on my **** card. I called my brother and advised him that I would not be paying any amount because I felt as though this was a pure scam that I did not feel comfortable with. I was then quite worried because this person had a photo of my license and **** card. I had a meeting to attend that night. I went to the meeting and when I left my meeting, I saw the unauthorized charge of now $2,107.60 on my card. I called my credit card immediately and disputed the charge as I clearly told this woman that she was not authorized to charge anything on my card. I also told the credit card company that I was very concerned of the unprofessional dealings that I had with this company and feared that they may make additional unauthorized charges. This was the case, but luckily their attempt to purchase $1,174 ************************ in *****,  $80.22 ARC ***** documents and Priceline airline tickets were declined on 10/2/2022. More attempts are fraudulent charges by this company. I do intend on reporting this to *********** or ***** ***************** as the charges were from this company albeit declined. This moving company has a recording that states all conversations are being recorded. This company needs to provide you with all of the conversations particularly the last conversation when I told them that they do not have authority to charge my card anything at all. I said it more than once and said if they do charge my card without my authority that I would dispute the charge which I have done accordingly with my credit card company. I plan on pursuing this case because it is fraud and illegal to make unauthorized charges on another's credit card. Also, after I told her to not charge my card, she continued to call my mobile phone. I would not answer the phone because I did not want her harassing me any longer. I have a uploaded a screenshot of those missed calls and the additional fraudulent charges from this company. Please ask them to play the last conversation that we had when I refused to access their link to complete a form that they demanded and clearly told them to not make any charge against my credit card who I would pursue reporting their activities to the proper authorities. It is very sad that innocent, hard working people are scammed by companies like SQ ************ as the company name appears on my credit card statement that is attached.

  Thank you very much for investigating the fraud by this so called moving company. At least there is an avenue to prevent some of this fraud...much appreciation.

  Please let me know if I can provide anything else to you. 

  
  Sincerely,
  
  *******************************

  Business response

  10/17/2022

  **** agrees to pay her brother's account, but what she doesn't realize is that she was upset because unfortunately she would have to charge the collection processing fees, which are charged by the bank.
  Initially, the payment link was sent to her so that she could enter her information, and by our policy, we verify that the data that the person enters is the person who claims to be in addition to being the owner of the card. In that sense and in the logical sequence of the texts, it is clearly seen that, first the invoice is sent to her, she becomes aware of the amount, she agrees to pay, her information is requested, the link is sent to her, she refuses to enter her data on the form and authorizes the charge to your card, clearly with the malicious intention of making a payment dispute.
  At no time is it considered a fraud when a person, in a service proposal, is clearly explained the service and the ESTIMATED costs, as well as the possible costs that could occur, and not only that, but it is clearly specified in the contract that you sign online and by hand on the day of the move.
  We reject the accusations that he makes to us in relation to the other collection attempts that he indicates are merely slanders on her part with the intention of sustaining his frustration.

  Customer response

  10/21/2022

   
  Complaint: 18157292
  
  I am rejecting this response because:

  Please see the attached invoice that this company sent to me charging 15% interest $2,422.59. I think this speaks volumes and there is nothing more to say. At this point I advised this company that I will not be paying anything towards this invoice. I told this company to not charge anything and to contact the person that signed the contract. I was not involved in this contract. This company has a recording of our conversations and they are failing to let you hear our final conversation after I they sent this $2,422.59 invoice to me. I specifically said on their recorded line that I do not authorize any payment whatsoever. This was no my invoice and I was not willing to pay this amount. They were very strong on their recorded line advising that if I did not pay this amount then they would not deliver my brothers contents. I explained that I do not authorize any amount and advised them to contact my brother. Hopefully this company will be forthright and share our final conversations. I clearly told this company that I felt very uncomfortable with them and advised that I would contact the local police department, BBB, and my bank if they attempted to use my card without authorization. They responded by saying , go ahead.  Before I had a chance to close my credit card, they arbitrarily charged  my credit $2,107.60 without my authorization. I canceled my card and then received three notifications of declined charges as my card was being charged in Miami. I live in NC. This entire experience was deeply disturbing and scary. I still feel unsafe knowing a company will make unauthorized charges and not even admit to it. They have the recordings and know I am speaking the truth. I did not authorize to pay this company anything and dont intend to do so. I had no contract with this company specifically told them to not use my card for any charge. Please ask them to share that recording with you. I am sure it will be accidentally erased or not provided. Either way, this is not my concern because I did not authorize this payment. I will instead be dealing with my bank regarding this unauthorized charge. 

  Thank you. 
  
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩