ComplaintsforSportsmemorabilia.com

• Initial Complaint

  12/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a signed Nestor Cortes Jr. NY Yankees signed baseball and paid $139.99. on Dec. 6, 2023, at 3:48 PM, I called customer service and spoke with ***** stating I wanted to return same and wanted a gift card for the amount . ***** stated it would take 5 to 7 days to process the return. ***** stated she would send me a per-paid label to return signed baseball. On Dec, 7, 2023 at 12:55 PM I dropped of the package at The UPS store #**** ***** ******* **. ****** , *******. On Dec. 14, 2023 at 11:06 AM, I called and spoke with *****, again who stated she would process my request of a gift card for the total amount paid. On Dec. 20, 2023 at 3:02 PM I again attempted to inquire about my return and was inform the ***** would return my call and resolve the problem. I have no idea what else to do, so that is why I am reaching out to the BBB for help or guidance. Thank you in advance.

  Business response

  01/10/2024

  Hello **** ******* and BBB of North *******,
  
  Upon receiving this complaint, we reviewed the details regarding the fan not receiving confirmation of their return and refund. The consumer reached out to Fan Services and was unable to receive a timely resolution.
  
  We are sincerely sorry for the inconvenience this has caused. We did email the consumer the following resolution:
  
  A Gift Card refund request was submitted on December 15 by the assisting agent. Unfortunately, due to a high volume of Gift Card requests, this was completed on January 2. An email was sent to the consumer with his Gift Card refund information.
  
  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our Fans.
  
  If we can be of any further assistance, please don’t hesitate to contact me directly at *************
  
  Sincerely,
  *****
  Team Lead Fan Services

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a piece of sports Texas Ranger memorabilia before they won the World Series at a discounted rate, I was told product shipped but it did not complete. The Rangers won the World Series and the product is now double what I paid. I asked that the product be resent since after they investigated through the shipper it showed it did not deliver. I was told they would refund and I would now have to buy at the higher price or that they are out of stock but sight still shows in stock. I have seen a number of other complain regarding these switches from the vendor.

  Business response

  12/28/2023

  Hello ******** ***** and BBB of North Florida,
  
  Upon receiving this complaint, we reviewed the details regarding the consumer advising he did not receive his order. The consumer reached out to Fan Services and was unable to receive a timely resolution.
  
  We are sincerely sorry for the inconvenience this has caused. We reached out to the consumer to advise the following:
  
  We do see the item ordered was lost in transit with the carrier. The consumer requested a replacement but was refunded. We were able to honor the consumer’s request by having a new order placed and price matching it to their original order. We also expedited the shipment overnight at no additional charge.
  
  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.
  
  If we can be of any further assistance, please don’t hesitate to contact me directly at ************.
  
  Sincerely,
  
  ***** *********
  Team Lead Fan Services

  Customer response

  01/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******** *****

   

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 49er jersey from " shop49ers.com", in December 2022 and tried to receive a refund in February 2023 after returning the item. The order number is ************ for the amount of $85.62. I returned the item and asked for a refund. The company attempted to give me gift card for the item but I contacted them asking for a refund to my debit card because I did not wish to purchase another item. Since February, I have been given the run around for my return payment, from them telling me to dispute the charge with my bank, to them telling me I have to use the gift card, to them telling me they have reported it and I will receive my refund and have yet to receive it. Lastly, I have been calling to reach someone about this matter and I've been either placed on really long holds, told I will receive an email ( that I never receive), or hung up on. They now have the item as well as my funds. I'm afraid that I've been scammed.

  Business response

  09/22/2023

  Hello, ******** ********, and BBB of North Florida,
  
  We've reviewed the complaint regarding the issue with the consumer not being refunded back to the original form of payment. We understand the consumer reached out to Fan Services for assistance and was not provided with an acceptable resolution. We were unable to connect with the consumer via phone and have provided further assistance via email.
  
  We are not able to refund the consumer back to the original form of payment because it was declined by their bank, which is why an eGift Card was emailed. We have tried multiple times to refund the consumer back to the original form of payment, but each time it is being declined by their bank. We advised them to reach out to their bank to dispute the charge.
  
  All feedback provided is greatly appreciated and forwarded to the appropriate team members for further review. We are always looking for ways to improve our online shopping and customer service experience for fans. We feel that the issue has been fully resolved at this time.
  
  If we can be of any further assistance, please don’t hesitate to reach out.
   
  Sincerely,
   
  ***** *******
  Fan Relation

  Customer response

  09/26/2023

  I’ve received this screenshot from the company showing a failed transaction to me. They refuse to confirm what card they are issuing a refund to. Also, the screenshot shows three different amounts all of which are the incorrect amount I should be being refunded. 

  Business response

  10/04/2023

  
  Hello, ******** ********, and BBB of North Florida, 
  
  We appreciate the consumer’s response, and we apologize that the resolution is not satisfactory for the consumer not being refunded back to the original form of payment.
   
  We have advised the consumer that we can only refund them the amount that was charged to their credit card. We also emailed the consumer a new eGift card and provided them with the gift card number and pin.
  
  We truly appreciate the consumer bringing all matters to our attention, and we feel that the issue has been fully resolved.
   
  If we can further assist, please don’t hesitate to reach out.
  
  Sincerely,
   
  ***** *******
  Fan Relations
  
  

• Initial Complaint

  09/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On August 31st I participated in and apparently won an auction for a Florida State University game worn helmet. I paid $625 for the helmet. I got an email stating I won the helmet and that my credit card on file would be charged and the helmet shipped in 5 business days. On September 12th Fanatics charged my credit card $669.90 which was the price of the helmet plus shipping and handling. When I checked the fanatics website the order had been canceled and when I checked my credit card it had been charged twice. I called Fanatics and they told me that the helmet was oversold and out of stock and to call Sportsmemoribilia.com. when I called them they said they'd have to get with their auction department but would not give me any information as to why the order was canceled. I stopped the charges on my credit card but I'd like for Sportsmemorabilia to explain how they can auction something off but it be out of stock. It's really disappointing and just bad business.

  Customer response

  09/19/2023

  This complaint has been resolved to my satisfaction. 

• Initial Complaint

  05/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I thought I was purchasing an authentic Muhammad Ali picture with a signed autograph from sports memorabilia. I paid $1,391.00 for the picture and it never arrived. I don’t even think it existed. This guy is a total scammer and it’s a damn shame he’s allowed to present himself as a legitimate business. This experience has severely impacted my trust in using the internet to make future purchases. The business owner initially was taking my phone calls. Assuring me the item was en route through ups. Even going so far as to send me a legitimate tracking number to “track the package “. But when I personally contacted ups, he had set up a tracking number but there was no package to be delivered. This guy needs to be forced out of business. Now he won’t even take my phone calls. I demand a full refund and this guy needs to be driven out of business. Product was ordered 5/1/2023. Order number 2762865. Product Id number is 12268875. Custom framing number is 12781615. His name is **** ****** , account executive and his email is ******** ************. He has three different websites listed under his name. It was supposed to have arrived two weeks ago. Nothing ever came. Total scammer

  Business response

  05/30/2023

  ****** ***** ****** *** *** ** ***** ********
  
  Upon receiving this complaint, we reviewed the details regarding the order being delayed. The consumer reached out to his sales agent but was unable to receive a timely response or resolution.
  
  We are sincerely sorry for the inconvenience this has caused. The consumer was contacted by telephone to advise of the following resolution:
  
  Upon review of the order, we can confirm the item was shipped by us on May 23. UPS did not scan the item, and it was temporarily misplaced. While UPS was investigating, we issued a full refund to the consumer. UPS was able to locate the package, and this was shipped at absolutely no charge to the consumer, nor was the consumer recharged for the item for the inconvenience.
  
  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers.
  
  If we can be of any further assistance, please don’t hesitate to contact Ken at 800.689.2001.
  
  Sincerely,
  ***** ********* **** **** *** ********

  Customer response

  05/31/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

  Regards,

  ***** ******

   

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought an autographed dale hunter jersey, purchased and paid on 12/18/2022. From these guys and item showed “in stock” have not heard anything from this guys on the purchase after. No tracking number has even been provided yet, no one from the company has reached out about the Jersey for any update. I paid for expedited shipping as well and I’m still waiting and I’ve tried to contact the company and can’t get ahold of a live person

  Business response

  01/10/2023

  ***** ****** ******* *** *** ** ***** ********
  
  Upon receiving this complaint, we reviewed the details regarding the consumer advising he did not receive his item in the proper timeframe. The consumer did not reach out to Fan Services.
  
  We are sincerely sorry for the inconvenience this has caused. We reached out to the consumer to advise the following:
  
  We do see the item ordered was a Manufacturer Direct item and it was shipped late from the manufacturer. We did attempt to call the consumer to advise we could still ship the item and did not receive a response. The item shipped 4 days late and we sent the tracking information to the consumer, who did then call and advise they wished to have the order cancelled as it was arriving too late.
  
  We were able to have the UPS shipment returned to sender, and have issued a full refund back to the original payment method used for the purchase as requested.
  
  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.
  
  If we can be of any further assistance, please don’t hesitate to contact me directly at *************
  
  Sincerely,
  ***** *********
  Team Lead Fan Services

  Customer response

  01/11/2023

  For the record - you said you had reach out to me before the email that I received which prompted me to call you- I have checked with my carrier to double check to ensure that if it truly was me missing the call or if I never got the call - from donnas number to the help support - none of you had called. The one phone call I received was the one the day of when I got the email. Don’t lie to try and say I didn’t try to reach out. I attempted to reach put - twice I was hung up on and another time it kept ringing and wouldn’t allow me to talk to a live agent. I buy a ton of sports things along with friends and family and I will ensure that none of them will purchase from you. Overall was a horrible experience and now try to back out to make it look like you’d had done everything right when we both know you didn’t  the only way I heard back was after I tried to reach back out to Donna Friday and never heard back from her- granted after hours- but Monday (heard nothing), today I called and got ahold of someone finally to figure out what the hell was going on  and the tracking information you proved said that it got delivered to two different places which I can gladly share the screenshots of. Stop bullshit customers and take responsibility for what you can hold accountable for  

  Regards,

  ****** *******

   

• Initial Complaint

  01/03/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered the following item, “Framed Dick Butkus Chicago Bears Autographed 8" x 10" Bradshaw Tackle Photograph - Signed in Black Ink” ****** * ************** on December 19th that was advertised to ship the next day and available to receive before Christmas, plus I paid an extra $30 to receive the fastest overnight shipping. Please note the attached email receipt lists “ships by December 20th”. I called on Dec 22nd when the order remained listed as “processing”. I was told by customer service that it would ship that day. It didn’t. It still hasn’t shipped and no live customer service is available. Only automated updates are available via “live chat” or by phone even though live service is listed as available during business hours. It still lists my order as processing today on December 27th. Not only did I not have the gift they advertised as being available to received before Christmas, I paid an extra $30 dollars to not receive anything and customer service is non-existent. I would like to receive the item, receive a refund of $30 for the expedited shipping, and ensure the business no longer advertises services they do not have capabilities to fulfill.

  Business response

  01/11/2023

  ***** ***** ******* *** *** ** ***** ********
  
  Upon receiving this complaint, we reviewed the details regarding the consumer not receiving their order. The consumer reached out to Fan Services and was unable to receive a timely resolution.
  
  We are sincerely sorry for the inconvenience this has caused. We have emailed the consumer to advise of the following resolution:
  
  The consumer reached out for an update, and the instruction received was if the item could not be shipped by Christmas, to please cancel and refund the order. As the warehouse advised that the order would not be able to ship on time, the order was cancelled and refunded on Dec. 27 back to the original payment method, and can take 2-7 business days to appear. We sent an email confirmation on Dec. 27, and resent this on Jan. 9 with a Gift Certificate towards the consumer’s next purchase with us.
  
  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers.
  
  If we can be of any further assistance, please don’t hesitate to contact me directly at 800.689.2001
  
  Sincerely,
  
  ***** *********
  Team Lead Fan Services

• Initial Complaint

  11/14/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an autographed picture of ****** a ****** on October 11. It was supposed to have arrived October 28th. I reached out and they said it was delayed. It is now November 11. I am taking this to ******** ******* to have the funds returned. This experience has been terrible and I would not suggest doing business with this company.

  Business response

  11/23/2022

  Hello **** ********* and BBB of North Florida,
  
  Upon receiving this complaint, we reviewed the details regarding the consumer advising their order was not shipped or received. The consumer reached out to Fan Services and was unable to receive a timely resolution.
  
  We are sincerely sorry for the inconvenience this has caused. We have made multiple attempts to reach out via email and phone to the contact information on the order, however we have not received a response. We provided the following information:
  
  The item ordered was a Manufacturer Direct item and was delayed in shipment. It is confirmed this shipped on Nov 7 via UPS tracking number ******************* and the order shows delivered on Nov. 9 via the carrier website. At this time, we are waiting for a response from the consumer to confirm whether or not the item was received.
  
  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers.
  
  If we can be of any further assistance, please don’t hesitate to contact me directly at ************.
  
  Sincerely,
  ***** ********l
  Team Lead Fan Services 

• Initial Complaint

  06/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Placed an order on 6/7/2022 for a framed and signed jersey. Website stated the item would ship within 3 days so after a week I contacted Steiner Sports who told me it was delayed but would be shipping soon. After another week i contacted Steiner Sports again and was told the item was out of stock and I should have been contacted and would be refunded. After three more days without a cancellation/refund confirmation I contacted Steiner Sports again and was told that the Sales team would contact me with an alternative item despite being told three days prior i was being refunded which they clearly had no intention of doing. I told the rep that the sales team could contact me but i wanted the exact item i ordered or a refund. It has now been four more days and I have not been contacted or refunded.

  Business response

  07/07/2022

  ***** **** ******* *** *** ** ***** ********
  
  Upon receiving this complaint, we reviewed the details regarding the fan not receiving their refund. The consumer reached out to Fan Services and was unable to receive a timely resolution.
  
  We are sincerely sorry for the inconvenience this has caused. We were unsuccessful at reaching the consumer via phone, however, we have emailed the consumer to advise of the following resolution:
  
  Upon review of the order, we can confirm that the order was unable to be fulfilled due to the item being out of stock. An agent attempted to reach the consumer to offer a similar alternate product but was unable to connect. The order was cancelled as out of stock and refunded in full on June 29, 2021. We ask that the consumer allow up to 10 business days for this to reflect on their statement.
  
  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our Fans.
  
  If we can be of any further assistance, please don’t hesitate to contact me directly at 800.689.2001.
  
  Sincerely,
  
  ***** *********
  
  Team Lead Fan Services

• Initial Complaint

  06/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought an autographed photo of Keith Primeau from the company, that was sold as "authenticity guaranteed". The photo arrived with a card that said to refer to the affixed hologram and serial number on the photo to guarantee authenticity. The photo had neither a hologram nor a serial number. I emailed the company about the issue and they replied that they were looking into it. They never emailed me with a solution. I have emailed them five times trying to get them to resolve the issue, and they have not responded to any of my emails, effectively ignoring me. With being ignored, I can't help but think that they did not sell me an authentic photo, and that it was not signed by who it was advertised it was by.

  Business response

  06/09/2022

  ***** ***** ****** *** *** ** ***** ********
  
  Upon receiving this complaint, we reviewed the details regarding the fan not receiving a hologram on their authentic autographed photo. The consumer reached out to Fan Services and was unable to receive a timely resolution. 

  
  We are sincerely sorry for the inconvenience this has caused. We did email the consumer and offered the following resolution.

  
  Upon review of the order, we can confirm that the item is an authentically autographed photo by the athlete, however, the hologram was not added to the item in error. We sincerely apologize for this error. The consumer elected to return the item for a refund in lieu of a replacement, and we have issued a full refund of the order; additionally, the consumer is not required to return the item.  We ask that the consumer allow 2 to 7 business days for the refund to process back to their original payment method.
  
  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our Fans.
  
  If we can be of any further assistance, please don’t hesitate to contact me directly at 800.689.2001.
  
  Sincerely,
  
  ***** *********
  Team Lead Fan Services

  Customer response

  06/10/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would like to thank you for the swift response to my complaint.  The business had not responded to several emails from me, until you contacted them with the complaint.  The issue was handled promptly after you contacted the business.

  Regards,

  ***** ******

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩