Complaints

This profile includes complaints for OJCommerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  OJCommerce, LLC

  3076 N Commerce Pkwy Miramar, FL 33025-3970

• 

  OJCommerce, LLC

  11651 Interchange Circle South Miramar, FL 33025-6011

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the picture is false advertising and is a false description. Youre not able to assembly the furniture that is given to you and multiple people from ****** are complaining about this company. This is considered falseadvertisement. This is predatory and needs to be reviewed. You end up with a brown frame that looks cheap like it cost $20.

  Business Response

  Date: 04/18/2025

  Dear BBB Team,
  We understand and apologize for any inconvenience this matter has caused. We would like to provide further clarification regarding the customer's issue.
  The customer contacted us to report an assembly issue with their item. We promptly responded to their inquiry, requesting video or images of the defect to facilitate immediate assistance. To date, we have not received the requested information.
  We would also like to refer to Amazon's 3rd Party Marketplace Policy, which outlines the procedure for addressing defective products. This policy, accessible at *******************************************************************************************, states that customers are required to provide images or videos to validate any claims of product defects before assistance can be provided.
  Furthermore, as per the same Amazon policy, if a customer elects to return an item without providing the requested visual evidence of a defect, the return is classified as a standard return. In such cases, the customer is responsible for the return shipping costs. Our request for images was intended to help the customer avoid these potential return shipping expenses.
  In the images submitted with the complaint, the customer included an item (Blazing Needle Cushion) that was not purchased from our company. We kindly request that the customer contact the appropriate seller for any concerns related to that particular item.
  To facilitate a swift and effective resolution, we respectfully request that you ask the customer to provide the images or videos of the defect in question. This will enable us to address the issue promptly and efficiently.
  Thank you for your time and attention to this matter.
  Best Regards,
  OJCommerce Loyalty Team

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item, a 9 drawer dresser from this company through ******. They are selling as a third party seller on ******. I purchased this item and had to have someone come and assemble it for me. I am not physically able to do it. Only Once it was assembled did I then notice that the item measurements and what was advertised is not at all what the actual measurements were of the assembled piece of furniture. I immediately contacted the company to try to resolve the issue and to inform them of their false advertising. Because I would not want to see someone else purchase this thinking theyre getting what is advertised when really the company sends a different product. The company has a policy of not accepting returns on items that are already assembled. But they did acquiesce to say they were willing to take the return, but that I must disassemble the product. I had to inform them that due to my disability. I am unable to disassemble the product, but was willing to return it if a courier could do apick up or if I could have someone drop it off to a *** or ***** store. They were unwilling to work with me on this. I contacted ****** to report the false advertising and because they have a guarantee on these things assuming that they would advocate on my behalf tothe company. ****** isnt doing that and continues to send an automated message stating that the item can be returned as in its original packaging. It has now been 11 days of back-and-forth with the company and with ****** explaining that a good portion of the original packaging was broken during the opening and assembling of the item, and therefore the item could not go back in the original packaging. I also reminded themthat I am physically unable to Have this disassembled. They are finally offering only 50% refund. I wouldnt have bought this if it was advertised properly. They still have not fixed their ad on ******. Other reviews say the customer service is bad. Im hoping you can help

  Business Response

  Date: 04/17/2025

  Dear BBB Team,
  
  Regarding the order, we would first like to apologize for any hardships this may have caused.
  
  The Amazon's 3rd Party Marketplace return policy clearly states at the time of purchase that we do not accept returns if an item is already assembled. While we understand your displeasure with our return procedures, these are the terms and conditions agreed to upon checkout.
  And the customer was also aware of it, since they made the purchase only after agreeing to the T&C.
  
  3rd Party Marketplace Return Policy:
  *******************************************************************************************
  
  However considering the customer was still unable to return the item, we did offer the customer a refund of $65 as a goodwill gesture, which the customer had accepted and the amount was also processed on 4/14/2025 back to their original source of payment.
  
  We have indeed gone above and beyond here to assist the customer.
  
  Best Regards,
  
  ***** Home Loyalty Team

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23203696
  
  I am rejecting this response because: I clearly understand the terms and conditions regarding the returns. And yes, I agreed to those terms and conditions when I purchased the item. But that was when I thought the item I was purchasing is what I would be receiving. The item received does not match in measurements the item that is advertised. This is false advertising. After 12 days of messaging,you offered a 50% refund of the item however in doing your math, you still did not refund 50%. When you offered the 50% refund I said I would be back in touch and think about it to see if I accepted that 50% refund. Again your company processed a refund for less than 50% without my consent. This is when I decided to contact the Better Business Bureau to help intervene in this situation. 
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 04/22/2025

  Dear BBB Team,
  We are writing in response to the inquiry regarding the recent order. First, we would like to express our sincere apologies for any inconvenience or frustration the customer has experienced.
  We understand the customer's concern regarding the return of the item. We would like to clarify our return policy, which aligns with ******'s 3rd Party Marketplace return policy. This policy, which states that we do not accept returns for assembled items, is clearly outlined and acknowledged at the time of purchase. The customer agreed to these terms and conditions prior to completing the transaction.
  For reference, the Amazon 3rd Party Marketplace return policy can be found here: *******************************************************************************************
  Despite the item falling outside of our standard return policy, we have made efforts to accommodate the customer. As a goodwill gesture, we initially processed a partial refund of $65.00 to the customer's original payment method on April 14, 2025.
  Furthermore, at the customer's request, we have issued an additional refund of $0.34. This amount has been processed and should be reflected in the customer's original payment account within 3-5 business days.
  Given that we have already provided a total refund amounting to approximately 50% of the original purchase price as a gesture of goodwill, we are unable to offer any further discounts or refunds on this order.
  We believe we have gone above and beyond our standard policy to assist the customer in this matter.
  Sincerely,
  ***** Home Loyalty Team

• Initial Complaint

  Date:04/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have continuosly tried to get help on my own from OJ Commerce and all I seem to get is the run around from this company and all the staff messages have been attached well as a video I had tried to send them and when I couldn't I requested help to send video to company which I never rec'd.This has gone on long enough and I desperately need help from the BBB

  Business Response

  Date: 04/10/2025

  Dear Team BBB,
  
  This email is to confirm the applicable refund for your order.
  
  Order # ***-3279234-0775404
  
  Your account has been credited in the amount of:
  $436.57
  
  IMPORTANT NOTE: It is at the discretion of your credit card company as to how long it will take to apply your refund. As a general rule, it can take anywhere from 2 to 3 business days for them to credit back your account.
  
  We have thousands of products at great prices as well as new merchandise arriving daily, so please do come back to find something that suits your needs.
  
  Best Regards,
  Arjun
  OJCommerce Loyalty Team

• Initial Complaint

  Date:04/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a couch from them and it was damaged in shipment. I called to return it. The representative offered a partial refund for $144.20 and I agreed. I was told it would take 1 to 2 business days to get my refund, but more than a week later, nothing. Emailed them 3 times since and they would tell me that just another 1 to 2 days in every reply. I feel that they are scammers.

  Business Response

  Date: 04/08/2025

  Dear BBB Team,
  Regarding the order, we would first like to apologize for any hardships this may have caused.
  Here we can see that the customer has purchased the product from ****** and as per the 3rd Party Market Place Policy on Target, for any refund request, they have to contact ****** directly for any refund requests.
  Again these were the terms and conditions agreed to upon checkout.
  Target 3rd Party policy:
  *************************************************************************************************************************************;
  and *****************************************************************
  
  Hence we kindly request the customer to contact ****** for any assistance, since it was purchased from them directly.
  
  Best Regards,
  OJCommerce Loyalty Team

  Customer Answer

  Date: 04/08/2025

  I did contact ****** and the customer service representative stated that OJCommerce must tell ****** to issue a refund. ****** can not issue a refund without the go ahead from the third party.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23166627
  
  I am rejecting this response because:

  I did contact ****** and the customer service representative stated that OJCommerce must tell ****** to issue a refund. ****** can not issue a refund without the go ahead from the third party.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 04/08/2025

  The corporate ****** *** stated that OJCommerce must tell ****** to release the funds before I can get the refund. It is ALL up to OJCommerce to contact ****** to get my refund. As you can see, OJCommerce seems to be unwilling to proceed with a proper course of action to resolve this situation. Their emails say NOTHING about contacting Target for a refund and seem to be playing a game knowing full well how the process works as a third party seller on ******'s website. 

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a rug on *********** which turned out to be sold by ***********, not *******. The rug was the wrong color and did not work in my house so I was very surprised when I discovered I could not return the rug to ******* but had to ship it back to OJCommerce. In order to get a full refund (after paying shipping) the rug had to be in its original packaging which was impossible as in order to get the rug out of its tight plastic, the plastic had to be destroyed. Since it was not possible to return the rug in the original shipping, the company charges a 50% restocking fee which is usurious. This is really an unfair situation since it was not possible to send it back in the original packing and I'm being penalized %50 for this situation.

  Business Response

  Date: 04/08/2025

  Dear BBB Team,
  Regarding the order, we would first like to apologize for any hardships this may have caused.
  The ******* 3rd Party Market return policy states the customer is responsible for return shipping costs. While we understand the customer's displeasure with the return procedures, these were the terms and conditions agreed to upon checkout.
  And as per  the ******* 3rd Party Market return policy, a restocking fee does get applied if the item is not in the original packaging. Again these were the terms and conditions agreed to upon checkout.
  Return Policy:
  *************************************************** policy
  Best Regards,
  OJCommerce Loyalty Team

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a white leather sectional sofa from this company through ******. Although it came earlier than expected, it was missing part of the sofa. When I called ******, they initiated a chat (attached) with the seller. They have sent the missing part but it was the wrong color (black) and they sent a totally different item. I have talked to them several times just to get the correct part because all I want is the entire sofa as I paid.I keep getting different resolutions from different people. I have been promised the missing part will be shipped and that I can dispose of the incorrect part and then I have been told to return the entire couch and return the wrong part. It has been a nightmare trying to get correct answers and the missing part It will be 3 weeks that I have been dealing with this issue as I have been getting the run around. I like the sofa and would like the missing part and a refund (or very significant discount) as this is NOT the way to keep business and customers

  Business Response

  Date: 04/03/2025

  Hi BBB Team,
  
  We have checked the order details and could see that we've been in constant contact with the customer assisting them with the resolution,
  we have already provided them with the return labels to return the incorrect part back, so that we an assist with the replacement parts, since that is the Amazons Marketplace Policy for 3rd party sellers as outlined on the website ****************************************************************;
  Here are the tracking numbers of the return labels shared from ******* *************************. Once customer has returned the item, we will assist with the replacement.

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23150877
  
  I am rejecting this response because:
  Yes there has been constant contact but all been different responses and none satisfactory. 
  

  i do not have a problem returning the item but due to the mishandling of this situation, i would rather receive the correct replacement BEFORE sending it back as i feel i would be without a complete sofa. 
  

  let me add that i was told to dispose of the incomplete item so i am not sure why they want the incorrect item back before sending the correct item.  As i should have the correct full sofa as ordered since they already have MY MONEY. 

  Let me also add that my last phone call with ******** on Tuesday i was told they would email me the tracking number of the replacement part and once that happens we can discuss returning both inspection parts.

  Send the correct part and refund and i will definitely send back the incorrect items at your expense.

  Sincerely,
  
  Wil B

  Business Response

  Date: 04/04/2025

  Dear Team BBB,

  We would like to keep you informed that we have provided all the available resolution to the customer as per the Amazons Marketplace Policy for 3rd party sellers mentioned on the website *********************************************************** And with respect to that we kindly request the customer to return the incorrect parts back with the return labels provided, so that we can assist accordingly with the replacement part.

  The customer can also return the complete item at their own expense back to us, if they do not want to go ahead with replacement part exchange. 

   

   

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23150877
  
  I am rejecting this response because:

  THEY HAVE MY MONEY AND I DO NOT HAVE A COMPLETE COUCH!!!!

  I am not sending back the incorrect parts UNITL I HAVE A COMPLETE COUCH.

  I do not trust this company at this point since it's been 3 weeks.

  EITHER THEY SEND THE CORRECT PART OR THEY CAN COME GET THE ENTIRE COUCH AT THEIR EXPENSE.

  Sincerely,
  
  Wil B

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This item was purchased on 02/04/2025 in the amount of $263.21 from *******. I decided after I got it that it wouldn't work with the plug in my porch flooring and wanted to return it. ******* said the return would be handled by a third party named OJCommerce. After I finally got authorization from them to return it, they told me I had to pay the shipping back. The cost was estimated to be over $180.00. I got in touch with ******* and was promised a shipping label and a refund. It never happened. I have records of names and dates this was attempted. Three emails to ******* and finally the last person said they would mail me a label. Never happened. I got in touch with OJ Commerce and the same song and dance. Disgusted with the treatment and all the lies. Do not trust OJ Commerce with anything they say. We want to work with you is what they said but they never called back after I called them or they were conveniently busy. No policy that I saw upon ordering stated that if this item was returned I had to deal with a third-party ********** not trust third-party companies. If I had known, I would have never bought the product. All I want is a shipping label to return this to ******* and be refunded the total amount. Thanks for any help you may provide. I am able to send all the emails and persons names I contacted if you need them. Thank you

  Business Response

  Date: 03/25/2025

  Hello Team BBB,
  
  
  
  Regarding the order, we would first like to apologize for any hardships this may have caused.
  
  Our return policy states the customer is responsible for return shipping costs. While we understand the displeasure with our return procedures, these are the terms and conditions agreed to upon checkout.
  
  Return Policy:
  *************************************************** policy
  
  Hence request Team BBB to close this case at the earliest, since we have complied as per the market policy.
  
  
  Best Regards,
  
  OJCommerce Loyalty Team

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a child sized rocking chair off ******* and this company OJCommerce was the distributor. They (OJCommerce) sent my package through *****, my package stated that it was delivered today ( March 8, 2025). The picture of delivery (***) is not of my house. It is not of any house in my development. I reached out to ******* saying that the package was delivered to the wrong house they (******* ) in turn on my behalf put in a complaint with OJCommerce. I have been emailing OJCommerce and they are saying that the tracking number states delivered, that the address they sent it to was my address ***************************************, they are saying to see ***. I have emailed stating that the house in the *** is not my home, I have sent pictures of the front of my home to show it does not match the pictures in the ***. They refuse to fix this issue. I would either like a refund on my order or a new child sized rocking chair to be sent.

  Business Response

  Date: 03/11/2025

  Dear BBB,
  

  This is to confirm that the refund had already been processed
  

  Order #: *************** on 3/9/2025 5:05:24 PM
  

  Amount:101.63 Details:MERCHANDISE:93.88;TAX:7.75
  

  As requested, we had already processed the refund, and it should reflect in their bank account in 2-3 business days.
  
  Best Regards,
  OJCommerce Loyalty Team

  Customer Answer

  Date: 03/11/2025

  I have received my refund. Thank you so much for helping with this matter. I am satisfied with this outcome. 

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Ordered some chairs on November 26th 2024 from ******** website. It said on the website that if I did not like them I could return them to the store. I tried to return but was told that I had to ship them back AT MY EXPENSE to OJ Commerce, the place where they came from. I contacted *********** and they said that they would not provide shipping labels which is what ALL OTHER sellers providers do. ******* told me to dispute this through my credit card, which I did, and ******* said they are no longer going to do business with this seller. I still got charged for the chairs on my charge card. ******* says that they cannot do much with this, which I find absolutely insane. I feel this business is a scam and should be investigated. ******* should be held accountable too for putting this information on their website that says it can be returned to their store when it couldn't. Isn't that false information?? False advertising?? I just want FREE return labels to return these chairs. I didn't even open 2 of the boxes that I received. Only opened 1 box to see what they looked like and I knew that it would not work for what I needed. I want them to honor the return policy that was stated on the website!! I am running out of time since it the return window said 90 days, which is Feb. 26th. I have been fighting this since November with no resolution yet!!!! PLEASE HELP!!!!

  Business Response

  Date: 03/07/2025

  Hello Team BBB,

  After careful review, we've confirmed that the extended holiday returns for Marketplace seller ends at January 31. Please refer to the ******* link below for more clarity on this policy.

   

  ****************************************************************************************************

   

  Hence requesting Team BBB to close this case at the earliest, since we've complied with the marketplace policy.

   

  Thanks & Regards,

  OJCommerce Loyalty

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered from ********* website a nightstand ***** to small contacted ********* to return to store said had to contact company i thought i ordered from *** started a refund with the company and told me i have to pay shipping to return to them which will cost more than what i paid for the nightstand ordering thru the ******** website i thought i could return to the store not have to pay ***** ****** to ship back to this company

  Business Response

  Date: 02/25/2025

  Hello Team BBB,

  --We have issued a complete refund of $33.16 based on your confirmation to proceed with the Refund

  --Please note that the refund was processed back to the customer's Original method of payment.
  --As a general rule, it can take anywhere from 2 to 3 business days for them to credit back Customers account.
  --Also 1 business day for it to reflect on the Amazon from the day the Refund was issued.
  --Hope this information is sufficient for you to close the Case. 
   Thank you!!