Complaints

• Initial Complaint

  05/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Essig Pools was hired to do a pool in my backyard. Now I have an uncomplete job after full payment has been issued to the company. Some of the issues include many broken tiles and a broken skimmer. The company also never got final permitting from the city, even though they were paid in full to do so! The pool was supposed to be completed by December 18th and it is now May 5th. The first payment was made in January 2021 for a consultation. Since that date, several payments have been totaling well over $175,000.

  

  Business response

  05/24/2023

  
  

  I am writing to inform you that we have been in communication with **************** regarding his complaint and are working to resolve any concerns he has.

• Initial Complaint

  04/14/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My spouse and I signed a contract on December 2, 2020 with Essig pools. Our pool hole was dug on October, 2021, and to date no other progress has been made. The pool company keeps giving us the run around and has stalled all further work in our home, despite being paid timely and as agreed. To date we have paid about 30k.We are in dire need of assistance to get the project finished or to see if there is any other solution to this problem.

  

  Business response

  04/25/2022

   

  RE: Abeldqader

  Good afternoon:

  The project ********** contract was initially signed December of 2020.  It took almost 10 months between engineering and permits before we were able to start the project, (cities sent the employees home, and engineering was slowed to a crawl due to lack of employees, all due to COVID). The statement made that we Essig Pools have not done anything since the pool was excavated is not correct.  We have completed the following: excavated the pool, formed the pool, installed the rebar, had the work inspected, applied shotcrete so that we have a concrete structure, install the pool piping, had it inspected, installed the coping and tile, and just completed the deck with retaining wall, (retaining wall and deck material both delayed).  Our next process is to get the pool area and access area cleaned up and all debris removed so the owner can get their fence work, and landscaping completed. Depending on when the fence and landscaping is completed we should have this project finished in the next 3 to 4 weeks.  Once the fence is completed we will need to get the area inspected by the city to insure it meets the ***************************** Safety act. Once this is passed we can then apply the interior surface and start filling the pool.

  I do not fault the owner's for losing faith and their patience, and I do apologize.  This is not normal, however, most the delays are beyond our control.  Just for instance, I have pumps and filters ordered since last July, we were just made aware that we "might" receive the order by May.  This has been the most arduous time I have ever had in my 45 years of constructing swimming pools.  Between the labor shortages and material shortages it has been extremely frustrating. 

  ****************************                                                                                                                                                                                                                Essig Pools Inc.                                                                                                                                                                                                                    General Manager                                                                                                                                                                                                                  *********************                                                                                                                                                                                                                  

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