ComplaintsforBadcock Home Furnishing Center

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been paying automatic payments on my account since 2020 when I purchased one thing from them. My account should be paid in full but they are showing I still owe a balance of $2500.00 this is predatory and not what I agreed too.

  Business response

  06/21/2024

  June 21st, 2024
  

  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  

  Re: Case #******** **************************

  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint
  and appreciates the opportunity to respond.? In Ms. ********* complaint, she states she has been
  making monthly payments since 2020 and that she still owes a balance of $2632.74. Ms. ************ is requesting a balance adjustment.

  In Ms. ********* case, her account is severely past due. Ms. ********* monthly payments are
  $155. Since 02/08/2020 ******************** has been making check payments in the amount of $20
  typically paying only $80 a month. This amount does not cover the monthly minimum payment.
  In result customer is being charged late fees monthly. Unfortunately, we will not be able to
  make any billing adjustment as the balance is correct.
  

  After review of Ms. ********* initial concerns, we have a few payment arrangement options. ************************ will need to contact our ************************** at ************ Mon Sat
  8am-8pm and Sun 11am-7pm to see what is the best option that fits her budget.
  

  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has
  caused. Should you have any additional questions related to this complaint, you may contact
  anyone in our **************** Call ********************** at ************** during our business hours
  Monday thru Friday 9am to 7pm and Saturday 9am to 6pm Eastern *************************************************************************** Services Department
  W.S. Badcock Corporation

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have never heard of this company until now when I did a *67 on the multiple phones numbers that have called me. These #'s call about 5 plus times a day. I don't give my phone number out. The # that have called so far *****************-855-2383 & ************.

  Business response

  06/27/2024

  June 27, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # ******** ***********************
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  We regret any inconvenience caused by the receipt of unsolicited calls. Upon attempting to identify an account associated with the information provided, we were unable to locate any matching records. Unfortunately, the phone number that was included in the complaint was incomplete and we were unable to use this as search criteria.
  
  We kindly urge **************** to contact our ***************** directly at ************** if she suspects fraudulent activity so that our team can investigate the matter on her behalf.  
  
  Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ****************
  *************
  *****************************

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a stove from badcock November 2022 with the 3-year extended warranty, I called on May 31st because the glass top had cracked / broken I was informed that my 3-year extended warranty does not cover the glass because that's cosmetic, minute but hold on and wait and we'll try to figure out what we can do about it, at which time I gave them another week and I called back and was told oh no can't be repaired I called the head office same thing stating that it's cosmetic and it's up to them to decide what they would repair well my whole issue is that if you purchasing a three year warranty you're under impression at the 3-year warranty will cover whatever is damaged not to be told that it's cosmetic we're in no one came out to actually look at it and on Monday June 10th 2024 I was told oh by the way send some pictures I sent the pictures received an email stating cosmetic they can't repair it I feel like I was scammed because I paid $199 for an extended warranty that would not cover the repair. And at that time I informed them that they need to better advise people when they're purchasing an extended warranty and what the extended one to cover I was told oh you could have dropped something heavy on the stove and broke it but I did not I said the stove probably was made shoddy because I had one earlier before I purchased this one and the reason why I purchased an extended warranty on this one was because the burner went out on the other one. If you purchased something you definitely want to use it more than a year and a half for $998.

  Business response

  06/28/2024

  June 28, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # ********- ***************************
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  Badcock confirms that ****************** purchased a G.E. Electric Range in November 2022, along with an optional extended warranty for an additional three years. As with all warranties,coverage is subject to specific terms and conditions.
  
  ****************** reported an issue with the glass stovetop to the administrator of the extended warranty, Fortegra, on May 31, 2024, providing photographs of the damage. Following their review,******** determined that this incident does not fall within the covered provisions of the warranty.
  
  Regrettably, Badcock is unable to reverse Fortegras decision. However, Ms. ******** extended warranty was refunded on a prorated basis as of June 12, 2024.
  
  Should ****************** wish to contest Fortegras determination, she may contact them directly at **************.
  
  Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ****************
  *************
  *****************************

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a recliner couch from the Babcock Furniture Cross City Branch and paid extra for the extended warranty. Early in May 1 2024, I contacted the branch to receive service on our couch. They said service would call me to set up an appointment. No one called so, I called them back on May 11 and they sent a Service person to our home on May 14, 2024. The technician diagnosed that we needed the usb port and a cushion replaced. The service tech said he ordered the parts and would get back to us in a couple days. After about a week no call so I called the branch to check on the status and they said i had to call the ******************* that did the warranty *************) I called them and they said they sent the items to The cross city branch several days ago and that I needed to call the branch again. . I then called the Cross City Branch and they said to give it a few more days to arrive. but I did not hear from them. June 8, 2024 i called again and they said still nothing. June 10th again I contacted the Cross City Branch and they said I needed to contact the ****************** again.. so I called the ************************** again and then they said I had to call the Crosss City branch because it was shipped to them.. They just keep me going back and forth and all i want is my couch fixed.

  Business response

  06/26/2024

  June 26, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 21829172
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  Badcock can confirm that **************** submitted a claim via the extended warranty company, Fortegra, on 5/01/2024. A service was completed and it was determined that parts needed to be ordered. The request was submitted on 05/06/24. Part orders typically take 4-8 weeks to arrive as we order them directly from the manufacturer.
  
  On 6/18/24, the manufacturer informed us that parts for this product were no longer available. This information was submitted to Fortegra and an authorization to exchange was issued. A postcard was mailed to **************** on 6/20/24 informing her of this.
  
  **************** is encouraged to contact her local store to make arrangements for an exchange.
  
  In light of this resolution, we consider the matter to be satisfactorily concluded. We appreciate your understanding and patience throughout this process.
  
  Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ****************
  *************
  *****************************

  Customer response

  06/26/2024

   
  Complaint: 21829172
  
  I am rejecting this response because: I want to wait and see if they will replace the couch as they said.   During the past process I was told the part was shipped to the store and the store said they have not received it.  Now since I filed with BBB they now say that the part is unavailable and they will give me a new couch. I  would like to see if it will be replaced with an exact model or compable model and not inferior to what i have,  The store scheduled delivery for July Tues morning on   July 2, 2024. so we will see.

  Thank you 
  
  Sincerely,
  
  ***********************

  Business response

  07/05/2024

  July 5, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re:Case # 21829172
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
  
  Our office has been notified that the customer received the replacement couch as scheduled on July 3, 2024. If everything meets your expectations and you're satisfied with the replacement,that's excellent news.
  
  If there are any lingering concerns or if the replacement isn't exactly what you expected, it's important to address them promptly with the store or customer service.
  
  On behalf of the *****************************, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  Mishana Bien-Aime
  *************
  *****************************

  Customer response

  07/10/2024

  The vendor exchanged the couch and everything is good now and issued is resolved. Thank you

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  May 16 my husband and I got a queen sleeper sofa and scheduled a date for May 22 when they came the delivery guys were bringing the couch in in the process they damaged my door frame after the couch was set up I didnt like how it looked so they took it back. We called the store to speak with Owner ******************* but he was not available so we explained what happened the manager ******************* told me we can do one of two things call my builder and get a estimation or they can find somebody to do the work and told me it may take a little while because they do not have anybody that does work for them when they drivers mess up so I got the list of the subcontractors and I called the gentleman who did the interior trim in my new home. He called me back and he came over and gave me an estimation in the amount of $450 to repair the damage. I sent a email over to ***** with the estimation of $450 and he came back and told me that he would give me 200. I dont think thats fair that I would have to come out of my pocket for the balance since it was their delivery, guys who did the damage.. ***** told me that they are going to try and find someone else to do the repair. Also, he made a comment stating that I got a response back very quickly and he thinks thats kind of strange.that I got a estimation so fastI went to the store today 5/31 asking to speak with the owner of the store and he told me that he is not there and it will never happen that I will get to speak to the owner. I told ************ no longer want to go through him because every time I ask him a question he tells me its up to the owner of the store, but I can never speak to him. I just want my door framed in my new home fixed, I am not trying to get any money from them. I just want my door fixed. Its the principal do the right thing and fix my door frame. Its not just a strip that can be replaced on the door frame. Its all one piece.

  Customer response

  06/04/2024

  I called the cooperative office and they said they is nothing they can do because this store is ****** on church street is privately owned my ******************* Thank you

  Customer response

  06/17/2024

  We are all set today 6/17/24 the REPAIR WAS COMPLETED I am all set thanks ??

  Business response

  06/18/2024

  June 18, 2024
  
  *********************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ******** *********************
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
  
  Badcock Home Furniture &more is researching the matter regarding the property damage claim on door frame.However, we are requesting additional times to investigate this matter further.Once we are more familiar with the nature of the concern, a response will be provided to the Better Business Bureau.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Saturday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  Mishana Bien-Aime
  *************
  *****************************

• Initial Complaint

  05/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On May 22, 2024 I was approved for $1,800 in credit from Badcock so I go pick out a sofa and bed that came up to a out $1,600. Because they tell me I have to pay $199 delivery fee. So she tell me it's gonna be $268 a month I'm like why I got to pay so much monthly.i just had family and friends leasing from y'all they bill use to be a $100 or lil over monthly for 3 and 4 items, I'm like do it go by your credit. She say no goes by how much it costs and also American Finance handle all the payments I'm like you here doing the paperwork. So a day or later I call back and say I think I'm paying to much because $268 a month for 24 months is way higher than the credit I say which is $1,800. I say I can pay $120 a month for 15 months that's $1,800 on the head why the world I'm paying almost $300 a month. they say call American Finance about the payments so I call they tell me I can take a item off so I take the bed off, so they say call Badcock back n let them know I do. So she send me message that the sofa will be $138 monthly, they deliver it on May 27, 2024 and next 5 minutes I get message from America finance sofa gonna be $151 monthly after they told me $138 at Badcock. So I call America Finance they tell me different stuff and I can take some off and it drop back down to the same $138, but they want me to pay a bill on **** 3. I just got the sofa I'm like that's only a week .I thought I should pay in July so they talking about u can waive it n pay both bills in July for **** to. I'm like y'all still trying make me pay for having a sofa a week,so I say come get it back,they keep giving me different numbers to call and they never answer keep u on hold lie about they gonna call back n send someone out to get it. Basically they trying make me hold sofa until after 2 days so they can charge me a fee and keep going up on the bill and messing my credit up . They claim store I got sofa from don't pick up and was to connect me and had me on hold n hangup in my face

  Business response

  06/11/2024

  June 11, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 21779381
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  Badcock would like to extend our sincerest apologies for any inconvenience caused by the recent inquiries concerning ****************** loan and subsequent communication regarding his monthly payments. In order to address these concerns promptly and effectively, we have reached out to ****************** designated store to seek clarification on the matter.
  
  Upon consultation with the Store Manager, ******, it has been confirmed that he has personally engaged with *************. According to ******, ************** has informed him that he has already been in contact with AFF and has arranged for the necessary payment, expressing his intention to retain the sofa in question. Furthermore, ************** has conveyed to ****** that he no longer requires any further assistance.
  
  In light of this resolution, we consider the matter to be satisfactorily concluded. We appreciate your understanding and patience throughout this process.
  
  Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ****************
  *************
  *****************************

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The assistant manager gave me the run around after the bedroom set that she had delivered was delivered broken to me. Instead of her assisting with getting it fixed, she lied to me multiple times and pushed off and avoided me thinking she could bully me out of my money since I paid full out for my set. I have had to talk to customer service elsewhere vs the people at the actual physical store for the last 2 weeks. Which is ridiculous because the assistant store manager sold me the broken furniture and the store manager has not reached out at all or tried to help resolve anything. ******** care keeps saying what the physical store managers should be doing and they wont contact me at all. I followed procedure and contacted the store less than an hr of my furniture being delivered. Instead of resolving the issue in a timely manner, the assistant manager pushed out the time frame multiple times and of those times, there had still been no resolution. I was delivered broken furniture that I cannot and have not used. Ive been livid for 2 weeks and by now o have been begging for a refund. When I made the purchase, I thought I was buying a brand new bedroom set that was fully functional. That is not the case as I have not even been able to use it since it was delivered. Its been a big inconvenience, *** had to miss work with the back and forth for a still unresolved issue. The attitudes from the assistant store manage and the store manager have been nasty and the way the assistant store manager has handled business has been even nastier. Shes lied, was rude and Originally added things onto my package that I didnt want. I tried to settle with it, but once I saw that the furniture was not functional, thats when I could not take anymore disrespect. I have been asking for a refund for over a week for furniture that was delivered broken to me 2 weeks ago.

  Business response

  06/11/2024

  June 11, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 21770565
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  Badcock would like to extend our sincerest apologies for any inconvenience caused by the recent inquiries concerning Ms. ******* dresser.
  
  We have confirmed with the Store Manager, *****, that repairs were attempted but, unfortunately, were unable to repair the dresser to full working order.
  
  In striving to address this matter promptly and ensure customer satisfaction, ***** has initiated arrangements for an exchange of the dresser. **************** will be contacted upon receipt of the replacement to coordinate the exchange.
  
  Once again, we apologize for the delay in addressing the matter.
  
  In light of this resolution, we consider the matter to be satisfactorily concluded. We appreciate your understanding and patience throughout this process.
  
  Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ****************
  *************
  *****************************

  Customer response

  06/21/2024

  Hello, the store ended up replacing the entire dresser after several failed attempts to manually fix there two drawers. I am still not happy with them because it literally took almost 2 months for them to try to help. I told them multiple times after failed attempts to fix the orrginal dresser that I wanted a refund. So to shut me up, they found another discontinued dresser after several more attempts were unsuccessful. I have no choice but to deal with unwanted furniture at this time, but I know for sure I will never spend my money at a Badcock anywhere ever again. The customer service I experienced was unacceptable, rude,  conniving, and flat out disrespectful. I hope no other customers have to deal with that type of treatment from them. 

• Initial Complaint

  05/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  April 2023 is when we bought the couch. We had a one year warranty with the company when we bought the couch, we paid extra for the warranty. We have had to call them out 4 times to fix issues with sofa. They have all been different issues. We paid a good amount of money for this couch and when I talked to them on the phone they were not trying to be helpful they just said theres nothing we can do youre warenty is up I had to call three different people to try and get ahold of who was supposed to help us fix the issue and they were very rude and un helpful.

  Business response

  06/03/2024

  June 3, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 21737397
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. 
  
  We regret to learn about the issues ******************* has encountered with the couch and the subsequent dissatisfaction with our customer service. Her feedback is valuable to us, and we take her concerns seriously.
  
  Badcock can confirm that ******************** purchased the ****** Reclining Console Loveseat and Reclining Sofa on April 1st,2023. It's important to clarify that the manufacturer's warranty typically covers the product for one year from the date of purchase. As such, if the reported issues occurred after the expiration of this warranty period, we may be limited in our ability to provide complimentary repairs or replacements. We apologize if this was not clearly communicated during her recent interactions with our team.
  
  Additionally, upon reviewing our records, we did not find evidence of her purchase of an optional extended warranty. Extended warranties are offered separately and provide extended coverage beyond the manufacturer's warranty period. If ******************** believes she has purchased such coverage, please provide us with the necessary documentation, and we will investigate further.

  
  To address Ms. ********* concerns promptly and comprehensively, an appointment with our Certified Repair Technician has been confirmed for Wednesday, June 5th, 2024, to complete repairs.
  We apologize for any inconvenience this has caused.

  
  Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ****************
  *************
  *****************************

• Initial Complaint

  05/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has reported erroneous information on my credit file AND seemingly has violated the Federal Fair Credit Reporting Act and the Florida Consumer Consumer Collection Practices Act

  Business response

  05/23/2024

  May 23rd, 2024
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  Re: Case # ********, ******************************
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond. In Mr. ********* complaint, he states he would like his delinquency notations removed and credit report updated.
  Keeping in line with the Fair Debt Credit Reporting Act Badcock does not remove credit reporting from the consumers file. Once an account is established all history will be reported to Equifax and remain on the consumers file for 7 years.
  In Mr. ********* case, the account was opened and financed for over a year. He agreed to make the appropriate on time payments until the balance was paid in full.
  After review of Mr. ********* initial concerns, unfortunately, Badcock will not be able to remove any delinquencies from his credit report as we report as payments are made.
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our **************** Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm and Saturday 9am to 6pm Eastern ***************************************************************** Services Department
  W.S. Badcock Corporation

• Initial Complaint

  05/14/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Summary: Purchased ****************** and dryer set. Sales staff was helpful and items were delivered on time. Unacceptable delivery and installation. Delivery staff refused to install dryer and then installed washer incorrectly. Would like a refund of the $170 delivery charge, plus cost of missing wrench and dryer cord strain relief clamp. ******** was my sales associate. Installation promised with delivery. Purchased installation kit from Badcock. Delivery on time. Delivery team did not bring tools, so let them use my tools. My wrench was not returned, so I lost my wrench. Delivery staff refused to install dryer. Delivery lead insisted that the dryer was missing three screws to install electric cord; the screws were included the installation packet. ******** lead said his supervisor agreed that dryer installation was my problem and to contact Speed Queen. Delivery staff quit on the dryer installation and refused to connect the electrical cord or the exhaust duct. Staff did not level the dryer. Delivery staff then installed the washing machine. The included rubber washers were not installed on the fill hoses, causing leakage. The drainage hose was not correctly secured and the drainage hose adapter was not affixed. Delivery staff did not level the washing machine, and protective rubber cups were not placed on the leveling legs. The installation was worse than useless. First they refused to install the dryer, then the entire washing machine installation was done incorrectly. I installed the dryer myself because Badcock refused. Upon inspection, the installation kit did not include the dryer cord strain relief clamp, a required part. I went to the hardware store to buy the clamp. I have never installed a washer or dryer before, just I read the included installation guide. If I could do it, why wouldn't Badcock? Would like a refund of the $170 delivery charge, plus cost of missing wrench and dryer cord strain relief clamp.

  Business response

  05/28/2024

  May 28, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  
  Re: Case # 21712372
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.  ********************** he states he purchased a ****************** and dryer set and the sales experience was satisfactory. However, the delivery and installation raised some concerns. Most importantly, the delivery staff refusing to install the dryer and then incorrectly installing the washer. Additionally, a wrench is missing,as well as the dryer cord strain relief clamp. ************** states, once he purchased the dryer cord strain relief clamp, he followed the installation guide and installed the appliances himself. He questions why the delivery crew was unable to do the same. ************** is requesting a refund of his delivery charge, plus the cost of his missing ****** and clamp.
  
  After carefully reviewing your complaint, we understand that there were multiple issues with the delivery and installation, including the refusal to install the dryer, incorrect installation of the washer, missing tools, and improper leveling and securing of both appliances. We deeply regret that your experience did not meet the standards of service we strive to uphold.
  
  We have thoroughly investigated the matter and have taken immediate steps to address the issues raised. Firstly, we have credited and refunded the $170 delivery charge as requested. Additionally,a separate check for the missing wrench and dryer cord strain relief clamp will be mailed to you. Since a specific dollar amount was not provided, we estimated the value based on average market prices.
  
  Regarding the installation of the washing machine, we acknowledge that several key steps were overlooked, leading to leakage and improper functioning. We apologize for this oversight and assure you that we will reinforce training with our delivery staff to ensure proper installation procedures are followed in the future.
  
  We understand your frustration in having to complete the dryer installation yourself and recognize that the installation kit was missing the required dryer cord strain relief clamp. We apologize for this oversight and any inconvenience it caused.
  
  Your feedback is invaluable to us,and we are committed to improving our processes to prevent similar issues from happening again. We appreciate your patience and understanding in this matter.
  
  Once again, we apologize for the inconvenience you experienced and thank you for bringing this matter to our attention.
  
  Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  ****************
  *************
  *****************************

  Customer response

  05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

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