ComplaintsforBadcock Home Furnishing Center

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Re Claim # ******* (Forgegra)On 11/24/24, I purchase 3 recliners chairs along with other items. All 3 recliners on each side has rips inside of the chairs. I called Badcock, the rep there told me to contact the claims department. I called Fortegra the claims department and the person tried to direct me back to Badcock. On May 27th, there was a technician person to come to my apartment. The person never came, I called Badcock to see what happen, the person at Badcock stated they did set up a technician person to come to see the furniture. I told Badcock I took off from my 1st job for nothing. I also called Forgera the claims department, Forgera stated Badcock did not code the claim correctly. I believe on June 27th, the technician came out and took pictures and stated there is nothing can be done. I told the technician, this is not right, and I never seen any recliners being ripped in the inside. I also told the technician I just notice the rip in the chairs to see what type of chair cover I can get. It's been almost a month now and Badcock keep giving me the run around. The sales person ****** is no help along the with manager at Badcock. I spent over $5666.00 on the items I have purchased and no one want to help me. Along with the 3 recliners I also have purchased some more items. Badcock is selling bad items to people. and it's not fair for them to use people and take advantage people. I am asking for an exchange or lower the cost of the rip chairs. If no one will help me. I will call ********************************* Channel 9 New to see if he can help.

  Business response

  08/06/2024

  August 5, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ********- ******************************
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
  
  Regarding ****************** complaint, our records confirm that the ****** two recliners, and sofa were delivered to the customer on December 5, 2023.
  
   On June 18, 2024, you reached out to ************* to file a claim through the extended warranty provider, Fortegra. You were advised to contact Corporate as the warranty was still under the manufacturers coverage. We then coordinated with your local store management, who scheduled a service appointment for June 27, 2024.
  
  During the service visit, the technician assessed both the sofa and the recliners and found no manufacturing defects. The technician noted that the issue you describedconcerning the area between the arms and seatwas consistent with the manufacturer's standard method of attaching upholstery to the frame. Consequently, no repair was deemed necessary as there were no manufacturing issues identified.
  
  After careful review of your case, we regret to inform you that Badcock Home Furniture &more is unable to process a return, exchange,or credit for the items, as no manufacturing defects were found. Additionally,we are saddened to announce the closure of all our store locations. However,your extended warranty through Fortegra remains active and will be honored as it is managed by a third-party company.
  
  Should you need to file an accidental claim within the first year or any claims related to accidental or manufacturing issues during years two to three, please contact ******** directly at ************.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  Mishana Bien-Aime
  *************
  *****************************
  

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought extended warranties. Couch started Pitting in 06/01/2021 called they didn't honor warranty,, But couch did not become pitted over night.. Took months.. Then - 07/01/2024 Bed Collapsed literally overnight.. AND - Again Will not honor warranty. Mattress is Barely 6 years old with a 10 year warranty..... Says it was not properly taken care of...Yet = the mattress has been rotated properly, The mattress has had a protector on it since day one, The weights sleeping on this mattress are 110lbs and 170lbs. . ????? We work out of town. So technically the mattress is used for half the mattresses life... Cannot help but feel it is Completely defective and have NEVER had a mattress collapse like this...

  Business response

  08/02/2024

  August 2, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ******** *********************
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
  
  In regard to ************** complaint, he received his sofa, bed, and mattress on 09/22/2018.
  
  The customer states the sofa started peeling on 06/01/2021. The one-year manufacturing warranty expired on 09/22/2019.Additionally, Peeling is not considered a manufacturer defect, sot the extended warranty (Fortegra) would not cover this issue.  
  
  The next thing the customer mention was the bed collapsed on 07/01/2024. Both the local stores and extended warranties have expired. Therefore, we would not be able to service the bed.
  
  
  Lastly, the customer mentions the mattress has collapsed and it is barley six years old with a 10- year warranty.The mattress is still within the manufacturers warranty, which expires on 09/22/2028. The customer needs to obtain a bedding assessment kit from the local store.
  Take necessary photos of the mattress and foundation. Complete the required form to submit the warranty claim. If unable to get the kit from the store, ************* can send it to the customer.
  
  After review of ************** complaint,the sofa and bed has not warranty coverage available. He is able to proceed with the mattress claim by proceeding with obtaining the bedding assessment kit and follow the steps to file a warranty claim.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  Mishana Bien-Aime
  *************
  *****************************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They are constantly calling me questioning me why I'm I'm late paying my bill and asking me about my paycheck I feel like that's unprofessional and disrespectful they're calling me 9 times day one late payment.

  Business response

  07/23/2024

  July 23, 2024

  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department

  Re: Case # ******* ******************************

  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint
  and appreciates the opportunity to respond. In ****************** complaint, she states she is
  receiving multiple collection calls about her late payment. ****************** also states that the
  representative inquired about her pay schedule.

  Each account has a due date and an end of the month billing ******* If the payment is not paid on
  or before the due date Collection efforts will start, which includes phone calls and letters. The
  payment must be paid the end of the billing period or it could result in reporting 30 days late and
  will be charges a late fee.

  In ****************** case, the payment is due on or before the 1st of every month. If the payment is
  not paid by the 11th (end of billing period) the account will assess a late fee and could be reported
  as a 30 day late to Equifax. We do not have a grace ******* After the 1st collection efforts go into
  effect. Collectors are to find ways to help our customers set up possible payment arrangements.
  By asking questions like pay schedules and forms of payments.

  After review of ******************** initial concerns, we have placed the flag Stop Phone Calls on
  the account. This will prevent any phones calls to ******************.

  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has
  caused. Should you have any additional questions related to this complaint, you may contact
  anyone in our ************* Call ********************** at ************** during our business hours Monday
  thru Friday 9am to 7pm Eastern ************************************************************************ Services Department
  W.S. Badcock Corporation

• Initial Complaint

  07/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I trust this communication finds you well. I am writing to address a serious matter related to my credit report, specifically in reference to the violation of the Fair Credit Reporting Act (****) under 15 U.S.C. 1681i (6). It has come to my attention that there was a failure to provide written notice of the results of the reinvestigation within the stipulated 5 business days after completion, along with a confirming statement of its completion before the end of the 5-day period. Unauthorized/Erroneous Account RESULT OF **************** Breach Direct Violation of The **** Reporting falsely WS BADCOCK Account Number: ************** As a consumer by law, this account must be deleted immediately. I want to bring to your attention that I am entitled to compensation under 15 US Code 1681n(b) civil liability of a natural person. I have already initiated action by notifying relevant complaint portals, including the ************************************* State ************************** Better Business Bureau, and ************************* I strongly urge your immediate attention to rectify these violations to avoid potential legal consequences.

  Business response

  07/23/2024

  July 23, 2024

  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department

  Re: Case # ******** ******************************

  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint
  and appreciates the opportunity to respond.? In ****************** complaint, he states he would like
  his credit report updated as weve reported incorrectly.

  Keeping in line with the Fair Debt Credit Reporting Act Badcock does not remove credit
  reporting from the consumers file. Once an account is established all history will be reported to
  Equifax and remain on the consumers file for 7 to 10 years.

  In ****************** case, the account was opened and financed for over a year. He agreed to make
  the appropriate payments until the balance was paid in full.

  After review of ****************** initial concerns, unfortunately, Badcock will not be able to remove
  any delinquencies from his credit report as we report as payments are made.

  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has
  caused. Should you have any additional questions related to this complaint, you may contact
  anyone in our **************** Call ********************** at ************** during our business hours
  Monday thru Friday 9am to 7pm Eastern ******************************************************************** Services Department
  W.S. Badcock Corporation

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a call from ********************* asking for payment. I told him Ill pay Monday, he said Ill be late I said I understand. He then went to continue to talk to me in a demanding disrespectful tone, I disconnected the call. ***** immediately called back hollering and said dont know Who youre dealing with and I will come pick the furniture up right now Keep in mind I am not late yet. My payment is just now due No late fee. For him to call and ****** and threaten me? Ive been doing business with this store for over six years, Ive paid off all my furniture Why was I called and threatened Then when I called back and asked ***** for the corporate information. He told me to look it up myself and I said youre just talking to me like this because Im a woman and he said you can bring whoever the f??k you want or put them on the phone, Now Im terrified to go back to Badcock

  Business response

  07/15/2024

  July 15, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ********
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
  
  The customer finance through American First Finance (AFF). Badcock does not have access to this process, as this is an application that is completely through AFF. Therefore, we are unable to assist further. We have forwarded the information to their complaints department. Should ****************** require additional assistance, we encourage her to reach out to AFF directly at ************.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  Mishana Bien-Aime
  *************
  *****************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The Fair Credit Reporting Act (15 U.S. Code 1681) says (1)The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. So whenever there is a violation under the ***** it impairs the efficiency of the banking system. This is a violation of TILA US Code 1666B since I was never late. I recently reviewed my consumer report and noticed an incorrect late payment record on my BADCOCK - 796-796815254. I have always maintained timely payments on this account. Under the Fair Credit Billing Act (FCBA) and the Truth in Lending Act (TILA), creditors are required to accurately report consumer transactions and provide a mechanism for correcting errors in a timely manner. Please conduct an investigation into this matter, and if you cannot provide documentary evidence of these supposed late payments, I demand these payments to be updated to on time as they should be as I was NEVER late. I expect these updates to be made promptly, in compliance with the law.I am not demanding verification or validation of this account. The account listed should be updated to on time as they should be as I was NEVER late BADCOCK - 796-796815254

  Business response

  07/16/2024

  July 16,2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ********, ************************
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.? In Ms. ***** complaint, she states she would like her tradeline to be updated to reflect paid as agreed and never late as she was never late on her payments.
  
  Keeping in line with the Fair Debt Credit Reporting Act Badcock does not remove credit reporting from the consumers file. Once an account is established all history will be reported to Equifax and remain on the consumers file for 7 years.
  
  In?Ms. *****?case,?the account was opened and financed on October 01, 2011. ************ agreed to make the?appropriate payments until the balance was paid in full per the signed credit agreement. Unfortunately, ************ did not make all of her payments on time resulting being charged 11 late fees and payments being reported delinquent to the credit bureau.
  
  After review of Ms. ***** initial concerns, unfortunately, Badcock will not be able to falsify information by updating her credit report to state Pays as agreed and never late. However,we will be issuing an account audit to ************ for her records. If ************ notices any discrepancies, she will be able to provide proof of payment to have her claims investigated further.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our **************** Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern **************************************************************** Services Department
  W.S. Badcock Corporation

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 7/4/24 Was deceive by sales person ************************* ask 3 times if sofa was 100% genuine leather all around she reasure me it was 100% genuine leather all around And when I looked up item discription online on their website it reads sofa is leather/Pvc not 100% leather . Next day on 7/5 Second deceive: very next day at 9:00 am went to store to cancel order 3 times at 4:30pm was told manager was on vacation and they don't know when he be back there return policy is 1 day after delivery per sales person I went there the on 7/05/24 TO INFORM them i wanted to cancel order. furniture is to delivered the on Tuesday 7/09 I am refusing delivery for whole order total ******** as a consumer I have the right to told the truth and not lied too I even bought a protection warranty that she said I need I am 67 years old and believe in truth and don't appreciate being lied to plz help I don't want this I want my money return

  Customer response

  07/10/2024

  ******** has agree to refund whole amount of order would like to cancle this complaint 

  Business response

  07/10/2024

  July 10, 2024
  
  *********************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ********- ***************************
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
  

  We acknowledge that the order was cancelled on July 8, 2024, following your request. We understand your concerns regarding the accuracy of the product description and the issues you experienced with the store's return policy and customer service.

  We want to assure you that a refund is currently being processed to the **** card used for the purchase. Please allow up to 5-7 business days, excluding weekends, for the refund to be completed and reflected on your account.

  If you do not receive the refund within this timeframe, please do not hesitate to reach out to your local store or contact ************** and we will be happy to check on the status of your refund.
  We appreciate your patience as we resolve this matter.

  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  Mishana Bien-Aime
  *************
  *****************************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My beginning balance was $2,589.05. I have paid ****** and my balance is still the same as in the beginning. Someone needs to look into their accounts and books.

  Business response

  07/16/2024

  July 16th,2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ******** **************************
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.? In Ms. ****** complaint, she states that she financed merchandise in the sum of $2,589.05, she states she has made $600 worth of payments, and her balance is the same. ************** would like this matter to be investigated further.
  
  In Ms. ****** case, she was financed on a plan that accrues finance charges. The fees applied are outlined in the signed credit agreement. Per this agreement we are to charge finance charges on any revolving balance on the account as long as there is a balance by the end of the billing cycle. This also does not include optional credit insurance as well as late fees if the payments are not made on or before their due date.
  
  After review of Ms. ****** initial concerns, the amount financed through the revolving plan was in the sum of $2,589.05. ************** has made a total of $400 towards this outstanding balance.The finance charges applied up to date have been $105.33, Optional credit insurance fees applied up to date have been $55.93. The total sum of $2,350.31, is correct which is Ms. ****** active balance as of 07/16/2024. ************** however also financed under our Badcock Installment, out of the $600 ************** has paid $200 has been applied to the Badcock Installment balance which is not the balance in question.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern ************************************************************************* Services Supervisor
  W.S. Badcock Corporation

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My husband and I made a furniture purchase to go with our new house. We made the purchase on 05/27/24 with an estimated delivery date of 06/24/24. My husband had received a call confirming delivery between 4-7pm on 06/24/24. As it got closer to 7pm on that day, my husband called to find out about our delivery and the guy said they are in another city in the state and can't delivery and will have to move it to the following Monday (we were told they only delivery in our ********** area on Mondays). My husband even received a text from the phone number of ************ confirming the delivery on 07/01/24. I waited all day on 07/01/24 and no delivery. My husband called to follow up and was told it was moved to 07/08/24 and no notification whatsoever AND we will be out of town on 07/08/24, so we were told it's being moved to 07/15/24 now. We just moved into our new house on 06/29/24 and would love to have our furniture as it was told it would have been delivered on 06/24/24 originally. My husband even called the local store in **********, ** where we bought it and was told they have no control over the delivery as you are using a third party now. We've bought furniture from you all before and it was delivered the next day. To wait weeks is absolutely ridiculous and we are now reluctant on buying from you all again. We are demanding to have our furniture delivered ASAP and not on 07/15/24 and to have the delivery fee of $199.95 refunded due to the hassle and inconvenience. I even waited on 2 different days (06/24/24 and 07/01/24) to make sure someone was here to allow for the delivery and nothing.

  Customer response

  07/16/2024

  So I wish to add that after weeks of waiting, we finally got our furniture delivered yesterday. Im still however asking that the delivery charge be refunded as it was not delivered on the original date even after receiving the delivery notification. But heres whats upsetting us more. The delivery guys left trash from the delivery in our driveway we now have to pick up. I have it documented on our Ring cameras if its needed to show. But Babcock is okay with having a 3rd party delivery service thats going to leave trash on the customers property?! Absolutely unacceptable. 

  Business response

  07/18/2024

  July 18, 2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ********
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.
  
  We understand how important it is for you to have your new furniture in place, especially after just moving into your new home. We regret that we were unable to meet the originally promised delivery date of 06/24/24 and that there have been multiple delays and communication issues along the way.
  
  Weve looked into the situation and can confirm that the delivery was successfully completed on 07/15/2024. We genuinely apologize for any frustration this delay has caused you.
  
  As a gesture of goodwill and to make up for the inconvenience youve experienced, we are happy to refund the delivery fee of $199.95. Please allow 7-10 business days, not including weekend,for the refund to be processed and appear in your account.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our ************* Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm Eastern Standard Time.
  
  Sincerely,
  Mishana Bien-Aime
  *************
  *****************************

  Customer response

  07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Account is paid in full. There has not been an update in 3 months. The balance is still showing as the same. Fair credit reporting act shows they must report it. This is affecting my credit status and should be corrected.

  Business response

  07/15/2024

  July 15th,2024
  
  *************************
  Consumer Affairs Specialist
  Better Business Bureau Complaint Department
  
  Re: Case # ********, ************************
  
  Badcock Home Furniture &more (Badcock) is in receipt of the above referenced complaint and appreciates the opportunity to respond.? In ************** complaint, he states we have not updated our reporting to reflect his account has been paid off in full. ************** is requesting for his credit report to be updated.
  
  Keeping in line with the Fair Credit Reporting Act Badcock does not remove credit reporting from the consumers file. Once an account is established all history will be reported to Equifax and remain on the consumers file for 7 to 10 years.
  
  After review of ************** case, we noticed that his credit report has not been updated to reflect the account as paid in full. On 07/15/2024, we processed a manual credit update to reflect the account as paid in full with a zero balance. Please allow up to 30 days for Equifax to update their records.
  
  On behalf of the W.S. Badcock Corporation, we apologize for any inconvenience this issue has caused. Should you have any additional questions related to this complaint, you may contact anyone in our **************** Call ********************** at ************** during our business hours Monday thru Friday 9am to 7pm and Saturday 9am to 6pm Eastern ********************************************************************* Services Department
  W.S. Badcock Corporation

  Customer response

  07/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

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