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Business Profile

Furniture Stores

Badcock Home Furnishing Center

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Badcock Home Furnishing Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Badcock Home Furnishing Center has 289 locations, listed below.

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    Customer Complaints Summary

    • 350 total complaints in the last 3 years.
    • 148 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I had an account with ******************************************* and paid off the account after finding out the store was closing . I paid off the remaining balance of account to close the account and over paid by 340. Dollars. It has been 8 months and repeated calls to no avail. I have not received any refund!

    • Initial Complaint

      Date:04/16/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to notify you of a fraudulent account that has been opened in my name with WS Badcock. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: WS Badcock Opened Date: 1/1/2022 Account Number: **************High Credit: $551 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

    • Initial Complaint

      Date:04/08/2025

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not obligated for the debt claimed by ******************************** There is no contractual agreement between me and ******************************** and they have not furnished the original agreement as requested.

    • Initial Complaint

      Date:04/08/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to notify you of a fraudulent account opened in my name with WS Badcock. I am a victim of identity theft and did not authorize the creation of this account. Below are the details of the fraudulent account:Creditor Name: WS Badcock Opened Date: 7/1/2023 Account Number: **************High Credit: $4,460.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 21, 2025 Badcock withdrew $285.00 out of my account for my $133.00 payment, which means Badcock took $152.00 extra out of my account for my payment. I have my payements set up for auto draft to prevent late payments. I called Badcock to notify them of the overpayment on March ******* and was advised the a refund will be issued within ***** hours. On March 28, 2025, there still was no sign of a refund so I called Badcock back and asked for the status of my refund, I was told there is no set date for my refund to be issued but it should be refunded back to my **** debit card. I called Badcock back on March ******* and was advised that my refund was approved but should come in the mail. Today April ******, I still have not received my refund back in the amount of $152.00

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased furniture from Badcock an I was out of work for a few months. I sent in my credit disability form an this company has failed to connect with me pertaining to this matter but keeps calling insisting I make payments when this is why I purchased insurance if I'm out of work. I've faxed paperwork sent emails an still not one email back. I gave them 7 days to respond back after the 6th email. An still no response.

    • Initial Complaint

      Date:04/05/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint regarding an unauthorized account that has appeared on my credit report. The details of the account in question are as follows:----------------Creditor: WS BADCOCK, Opened Date: 4/1/2018, Account Number: **************, High Credit: ************************** reviewing my credit report, I found this account, which I do not recognize and was never authorized by me. This account is negatively affecting my credit score and financial standing, and I believe it to be a result of fraudulent activity.I did not open, nor authorize, any transactions related to this account with WS **********************. As such, I am requesting that WS Badcock immediately investigate this matter and take the necessary steps to remove this unauthorized account from my credit report. The presence of this account is unjust and harmful to my financial well-being.Please treat this matter with urgency, as it is having a significant negative impact on my credit score. I expect a response within 30 days of filing this complaint.Thank you for your prompt attention to this issue. Please feel free to contact me for any further information or documentation that may be required to resolve this matter.

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb. 11, 2023 I purchased a Maytag washer and dryer from Badcock. I also purchased a 3yr warranty with both of these appliances. The Maytag washer 3yr warranty was $249.99 and the Maytag dryer was $199.99, totaling $449.98. On Feb, 24, 2025 my Maytag dryer stop drying clothes. I reached out to Babcock where they informed me that my 3yr extended warranty ended on Feb. 11, 2027. They told me I had to reach out to ********* I reached out to Fortegra *************) and they first put sent the ticket to Web Traffic Guru's. No one never showed up to fix my dryer and no one Fortegra bothered to reach out to me. I had to call them back and that when they sent he claim ( #*******). This is when ******** sent the ticket to Vehtechnology. I reached out to Vehtechnology on Feb. 25, 2025 about getting my dryer fixed. It took a couple of days to get things moving. First parts had to be mailed to me and then once I received the parts I had to call back and schedule a technician to come out. On March ******* a technician came out to work on my dryer once he was complete the dryer was smoking from the inside and set off all of my smoke detectors. I have tried to communicate with this company but their commincation is awful. I spoke with ****** multiple times and left messages for management to call me, I go no reply. I finally had to tell ****** I was reporting them to BBB, then she got me to Mr. ******* I spoke with Mr. ****** and he said someone would be out on March ******* to repair my dryer and still and to have parts mailed to me. No one showed up for the repair. I am a single mother who is mad and frustrated. I have to go to a laundry mat to dry my clothes when I purchased a 3yr warranty to have my dryer fixed which is not being hononed. The $449.98 for the warranty has been stolen from me. I could have purchased a new dryer with the money I paid for the 3yr warranty that is not being honored.

    • Initial Complaint

      Date:03/27/2025

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bunk bed on Aug 8th 2025 and 6 months later it fell apart my sons were asleep and thank God they weren't hurt this company is now out of business and I don't know what to do...I filled a complaint with my credit card company but they couldn't help me ! I'm paying for something that is in the trash PLEASE HELP ME

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally dispute the following account listed in my recent credit report. I have reviewed my credit report thoroughly and found the following errors that I believe are a result of identity theft:Creditor Name: WS Badcock Opened Date: 3/1/2019 Account Number: **************This account does not belong to me, and I did not authorize it. I have been a victim of identity theft, and I request that you investigate this matter immediately. The account in question should be removed from my credit report as it is not my responsibility.

    Badcock Home Furnishing Center is NOT a BBB Accredited Business.

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