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Find a Location

Blue Martini has 1 locations, listed below.

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    Business ProfileforBlue Martini

    Bar

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    9114 Strada Pl STE 12105, Naples, FL 34108-2683
    BBB File Opened:
    7/29/2020
    Business Incorporated:
    5/25/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of BEV2100568 for this business, issued by Florida Department of Business & Professional Regulation

    These agencies may include:

    Florida Department of Business & Professional Regulation

    2601 Blairstone Rd

    Tallahassee FL 32399

    (850) 487-1395

    http://www.myfloridalicense.com/dbpr/

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Blue Martini Management, LLC

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/21/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My *********** visited the Blue Martini at Mercato August 18. We came in at 1:25 AM. The bouncer at the door told us the club was closing at 2 AM and if we wanted to come in we could pay half for the entrance fee. We just wanted to get a drink so we did. We first came to the bar closes to the restroom. ********* was very nice and she did our order of two Margaritas very fast. Drinks were not very good so we decided to get two ****** Mules at the bar where the ** was playing. I went to the restroom and when I came back my husband had the drinks already at this point it was around 1:37. He complained that the girl at the bar (the bartender) was not very nice and had a horrible attitude. We continued to consume our drinks and talked. At 1:44 a RUDE older security guard came and literally told us the place was closed and we needed to leave immediately! I said I was not done with my drink and he said to CHUG IT DOWN! I looked at the bartender and asked her if I could get a cup to go or a bag to seal the drink to which she replied that she couldn't do it and to drink it or not drink it and LEAVE. I then got upset at her attitude and complained about her selling us drinks that she knew we couldn't finish because the place was closing at 1:45 and not at 2 like the they told us at the entrance. She then proceeded to call security on us. Both security guards came with a nasty attitude and belittled me like I was a child! How can you have employees treating the people that is actually coming to your establishment like trash! Your club and Mercato overall was empty on a Friday. I left the drinks almost full at the bar as I was thrown out like a dog. Very unprofessional behavior especially from your bartender. She was very rude and lacked professionalism. My husband and I felt disrespected. We don't go out often and decided to do so last night. It was the worst decision to visit Blue Martini as it ruined our night.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Emily R

    1 star

    07/24/2024

    During a recent visit to this establishment On Tuesday, July 23 at around 8 p.m., an unauthorized "gratuity" charge was added to the bill for my party of two, who were seated at the bar. We did not partake in any bottle service, and our order was limited to matinee drinks. Upon noticing this discrepancy, we sought to discuss the matter with the on-duty manager. Unfortunately, the managers conduct was highly unprofessional and instead of addressing our concerns, we were threatened with police action simply for requesting an explanation.It is important to note that there was nothing on the menu to justify the application of gratuity for a party of two. When we attempted to resolve the issue, the bartender merely provided a card and instructed us to call the next day. This entire incident leads us to believe that the establishment, or the staff, might be taking advantage of ****** ****** potentially fraudulent charges imposed on customers.

    Local BBB

    BBB of West Florida

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