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Business Profile

Golf Equipment

Lag Shot Golf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Equipment.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a pink Babygurl Driver (2-4 years) on November 17, 2024. They shipped the wrong product - I received a blue driver, which was unacceptable. I immediately began corresponding with them and have been given numerous dates for when the correct product would be shipped - none of which have occured. Their website says they expect to begin shipping this product again on April 1. For the past month, they have not responded to any of my correspondence. I still don't have the correct product - they have had my money since November. PLEASE help me get this resolved. I've tried calling, but the phone is never answered. It's a shame; their product appears to be good, but their service is non-existent. Thank you.

    Business Response

    Date: 04/08/2025

    Hi ******,

    Thank you for reaching out, and I sincerely apologize for the ongoing issues with your order. I understand your frustration, and I want to assure you that we are working to resolve this matter as quickly as possible.
    Ive reviewed your order and communication history, and I see that the pink Babygurl Driver (2-4 years) is indeed scheduled to arrive at the end of April. I regret the delays youve experienced and truly appreciate your patience throughout this process.
    I understand that our previous communication has not met your expectations, and I apologize for that as well. Please know that the product will be shipped as soon as it arrives, and we are committed to fulfilling your order.
    If you have any further questions or need assistance, feel free to reach out directly. We value your business and want to make this right.

    Regards,

    Lag Shot Customer Support
    ************************************************************
    **********************************************************************************
    **************************

  • Initial Complaint

    Date:03/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the Lag Shot Baby Iron on February 13, 2025. Credit Card Charged and email receipt said the item would be delivered on February 20, 2025. As of today, March 19, 2025 have not received the item. I have sent texts and called numerous times. I did speak to **** once during the week of March 2nd and he indicated that their system should not have listed the delivery date of February 20th. He also indicated that the item was back ordered and I should receive a communication shortly and the item within the next week. I have not received information nor the item. I have called numerous times and my call is sent to an automatic voice message system.

    Business Response

    Date: 03/21/2025

    Dear *** *****,

    Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced with your order.

    Upon reviewing your order (Order Number: *****), we can confirm that the Lag Shot Baby Iron (age 1-3 years) - Right Handed / 18-inch has been shipped out, and the tracking number for your shipment is 1Z8X330WYN24764177. The package was delivered on Wednesday, March 19 at 1:46 P.M.

    If you have not received the item, we recommend checking with your local *** carrier to ensure it was delivered to the correct location. Additionally, feel free to reach out if you have any further questions or need assistance. We apologize again for the delay and appreciate your patience.

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Purchased Lag Shot 7 Iron on 9/19/2024 (Order #*****)- Email notification indicated product shipped on 9/20 via *** (1ZHY54400338094167)- Package stopped moving through *** system so contacted customer support on 9/26 - Received response on 9/27 saying that package was still on its way while according to *** it clearly was not - *** had marked package damaged, so re-contacted support and they responded on 9/29 saying they would reship product - On 9/30 I got a notification that a shipping label had been created but that *** still had received the product (1ZHY54400312934315)- This is still the status as of today and there is no indication that Lag Shot has intention of actually shipping the package - I have tried to contact their support via chat, phone and email and they only respond via email and typically takes days to respond - They continue to give very vague answers that they are looking into it, but there is never a change in status - I asked for a refund and they have not acknowledged that request and instead state that the product will be coming, but there is no cchange in status - At this point, i would just like to receive a refund for the product that i did not receive

    Business Response

    Date: 10/15/2024

    ********************

    Customer Answer

    Date: 10/16/2024

     
    Complaint: 22412358

    I am rejecting this response because:

    The business response is just a random email address that has no relation or meaning to me.


    Sincerely,

    ******* ****

    Business Response

    Date: 10/18/2024

    Order is shipped and delivered. *** tracking is 1ZHY54400333906931

  • Initial Complaint

    Date:09/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 8/22 and never received an order confirmation email. Money was collected by vendor immediately. Its 9/11 now, still no info regarding order. Reached out to customer service and socials No response. Have seen other complaints about the same practice on social comments. All I have is the merchant order id from my ****** transaction

    Business Response

    Date: 09/11/2024

    Im sorry to hear about your concerns, and Id like to sincerely apologize for any frustration caused by the delay with your baby driver order.


    I understand that waiting for a product can be inconvenient, and I want to clarify that the item you ordered is part of a pre-launch offer, as stated on our website at the time of purchase. The shipping date is scheduled for the last week of September, though we dont have an exact date yet. Rest assured, we are working hard to get the product to you as soon as possible and will notify you with updates along the way.


    We truly value your business and appreciate your patience. If youd like to discuss this further or explore any other options, please feel free to contact us directly. We're here to help resolve any concerns.


    Thank you for your understanding.

  • Initial Complaint

    Date:02/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order on Dec 16,2023. I received order confirmation email with order number (*****). I sent multiple emails and received only generic boilerplate responses about delays due to busy holiday demands...with apologies.Customer support promised to deliver the product with additional 20% refund to my account due to the delay in delivery process. I was notified by my bank that the refund failed to process. In attempt to sort this out with Lagshot customer support, all my calls went straight to voice mail, with no response. Now, after 7 weeks, and repeatedly sending them emails asking to update/resolve the issue, they have ghosted me. Yet, I still receive daily advertising emails from Lagshot CEO touting and promoting their products. If the product is not available, they should not advertise on website, if back ordered they have an obligation to inform the customer, and provide an honest accurate estimate of delivery date or any info regarding shipping status. Now, no communication from ******** nor no human been to pick up the calls. Lagshot Golf really needs to address and resolve this issue asap. If not, I will take further steps where necessary.At this point I am starting to wonder if they went out of business ??

    Business Response

    Date: 02/23/2024

    I want to sincerely apologize for any inconvenience or frustration you may have experienced that led to your BBB complaint. Your satisfaction is of utmost importance to us, and we take your feedback seriously. I'm pleased to inform you that your club has been shipped out already. 

    In light of the situation, we would like to offer you a free 7-iron demo as a gesture of goodwill and to make amends for any inconvenience caused. Please let us know if this would be acceptable to you, and we will proceed accordingly.


    Once again, I apologize for any inconvenience caused, and I appreciate the opportunity to resolve this matter for you. If you have any further questions or concerns, please don't hesitate to contact me directly.


    Thank you for your understanding and patience.


  • Initial Complaint

    Date:01/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased (Order ********) the Driver, and the 7 Iron training aids and with the deal, a wedge was also included free. As part of the deal, if the Driver and the 7 Iron were to be returned, to keep the wedge as a gift. The package was shipped on 11/7/23 and received by me on 11/10/23.Turns out, both the Driver and 7 Iron did not work for me. I contacted LagShots customer service and was instructed to ship the clubs to an address in ********** for a refund, to arrive by 12/10/23. The clubs were properly packaged and shipped via **** In fact, I also sent back the free wedge. As per instruction, I emailed LagShot with the shipment info on 12/6/23. The package was delivered to the given ********** address on 12/8/23, and signed for by ***** at 1054am.I have contacted LagShots **************** 4 times by email (2/18, 12/29, 1/5/24 and 1/12/24) and one time by phone on 1/12/24, inquiring to the status of the refund. Turns out you cannot speak to anyone, you can only leave a voice mail if you call. Neither of which produced any reply.To date 1/15/24, 38 days after they received the package (certainly enough time to process the refund), I have yet to receive the refund or any notification from LagShot.I complied with the return and refund policy, apparently LagShot has not.The refund amount is $248. I am still waiting!!!!!!!

    Business Response

    Date: 02/02/2024

    Hello Sir,

    We would like to sincerely apologize for any inconvenience or frustration caused as a result of your BBB complaint. Your satisfaction is of the utmost importance to us, and we take your concerns very seriously.

    We have taken immediate action to address your complaint. Our team will be contacting you shortly to discuss the matter further and process a refund. We are committed to resolving this issue promptly and to your satisfaction.

    Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding as we work to rectify the situation.
    Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.

    Customer Answer

    Date: 02/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me providing they follow through with their resolution in a timely manner. If not the BBB and the business will be hearing from me again.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I ordered a product over a month ago and still have not received it and they are not answering my emails. They have a phone number but they dont answer.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product as a gift. The person I gave it to already had something similar. I requested to return the product, and ******************* responded to my message with instructions to return. I followed the instructions, which included paying for shipping to mail back the item. It was marked as a shipped several weeks ago, and since then, no one from Lag Shot has responded to my 4+ messages regarding the refund. My order number is *****.

  • Initial Complaint

    Date:01/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order on Dec 11,2023 .Received order confirmation email with order number (*****) .Sent several email and (******************* -Customer support ) promised to deliver the product with additional 20% off due to the delay in delivery process on Dec 27,2023.Calls went straight to voice mail,no response from e mail about the issue but still receiving e mail from Lagshirt CEO for their product and promotion.If the product is not available,they should not advertise on website ,if back order must inform the customer about estimate delivery or any info .Now, no communication from Lagshort nor no human been to pick up the calls ***************** really need to sort it out this issue asap for if not I will take further steps where necessary .

  • Initial Complaint

    Date:10/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Lag shot club was ordered 10/2/23. The ad did not state that there was a women's club available and indicated that this club was good for all adult golfers. I then come to find out that this is not true and there is in fact a women's club available. I have emailed the company multiple times to arrange an exchange as they tell me there is a height recommendation for the product and stated that I would be better off with the *************. No one would tell me what that height is and it is impossible to speak to a human. They have refused to expedite and pay for shipping and exchange the club for the *************. Their advertising was incomplete and should have made it clear that clubs were available for women. Now I have to pay for shipping to return the club and then pay again to ship the *************. Needless to say, I am done and will not do that. Their customer service is awful.

    Business Response

    Date: 10/12/2023

    This customer has been harassing myself and other staff members seeking to have our company pay the cost for her to return her club that she purchased. Our clubs are unisex in nature. Although we do carry a line of clubs designed for women, these clubs are geared for women who are shorter. Our standard (blue shaft) clubs are purchased by both men and women each and every day. Our company offers a Free Shipping program for customers who spend $200 or more on their order. The cost to return a club, for a refund, has always been the responsibility of the buyer. This customer was advised to return her club to the address listed below for a refund. However, that is not good enough for this customer. She is trying to force our company to pay for her return cost, when this is not our responsibility as the seller. This complaint is clearly an attack and invalid. Please, remove this harassment as soon as possible.
     
    DISK Warehouse
    c/o Lag Shot Returns
    4610 **********
    *******, ** *****

    Customer Answer

    Date: 10/13/2023

     
    Complaint: 20722611

    I am rejecting this response because:

    it is not my fault that the club has to be returned/exchanged. The advertising for the club is lacking information and good marketing would have them advise the customer that if they are not tall and are female, they would be best advised to buy the ladies model. It is just that easy. I am not harassing the reps for the company. I am just being persistent because they are not listening. I understand their policy Re customer paying for shipping if they just do not like the product. That is not the case here. They have been unnecessarily rude. Never had an issue with a company before. This entire issue could have been handled better by them. Its customer service 101. They should want the customer to have the appropriate club for them and then happily endorse it. 

    Sincerely,

    ***************************

    Business Response

    Date: 10/16/2023

    I will send the customer a pre-paid shipping label for her to return her club to our shipping warehouse for a refund. Due to our ****************** we do not offer an exchange program. Let me know if she agrees to this in order for this complaint to be withdrawn.

    Customer Answer

    Date: 10/20/2023

     
    Complaint: 20722611

    I am rejecting this response because:
    This is what should have been done in the first place due to the companys faulty advertising which resulted in my buying the wrong training aid. Instead they were rude. I have already paid for shipping and the club has already been returned and received by the company. So unfortunately, too late. I have already paid the shipping fee. 
    Sincerely,

    ***************************

Lag Shot Golf is NOT a BBB Accredited Business.

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