Reviews

Review Details

• Review fromGary B

  Date: 03/29/2025

  1 star
  ***** from Naples Nissan lied to me multiple times including before I left ********** to travel 1 hour he said the car was still there. Even once I arrived he still lied to me about it being in service but I could not see it. Beware!

• Review fromRuss T

  Date: 09/25/2024

  1 star
  I was notified after my car was ready for pickup that it will not be released to me until the extended warranty co pays for the warranty allowed svcs. This was decided upon by the "higher ups" and I was notified 1 hr after closing. My car is being held ransom & I never had a chance to decide to do business this way or not. What a ****** organization. Don't tell the consumer until after the car is ready that they can't have their car until they get their warranty reimbursement. Had I known these were the conditions of their business, I would have reconsidered what I would have done. Oh, BTW, they want me to pay for the loner car they provided me until they get paid by the ext wrrty co who didn't receive the invoice for the warranty services.

• Review fromThomas C

  Date: 08/19/2024

  1 star
  Naples Nissan is charging a "Doc Fee" when the vehicle lease owner buys back the vehicle at the end of the lease (I have proof with a pic I took before they took back paperwork). This is a violation of the "Federal Consumer Leasing Act". Unless the fee is defined in the lease agreement, the dealership is not able to charge with lease end buyouts that weren't on the original leasing contract. I went to Ft. Myers Nissan and their Finance Manager, Kash M**** explained that was why Ft. Myers Nissan's lease option buyout price was $1,099.00 less than Naples Nissan. The total savings over Naples Nissan was $1,448.75. Sure would make a interesting class action lawsuit if Naples Nissan had their records of this type of illegal transaction subpoenaed. Do yourself a favor and drive to Ft. Myers Nissan for a honest dealership , they treat you with respect and not like a easy mark to add B.S. fees onto your contract.
  
  
  

• Review fromLori B

  Date: 10/22/2023

  1 star

  Lori B

  Date: 10/22/2023

  Naples Nissan actively worked with ************ police department's officer ********************* to ***** act me into a horrible mental health facility, **********************************, which in my opinion should be banned from ever doing business again!And I purchased a brand new car from Nissan and when it's back up camera was faulty and Naples Nissan was UNable to fix the problem and sent me home with a broken camera that they insured me was fixed and I pointed it out to the service manager that he should have opps checked my car before I left the building, he became incensed and fired me from their dealership. (***********************) I was forced to go to ***************************************************. (don't know his name, the service manager but I will find it when I review *********) They SAID my car was fixed but they put a gash and my car seat and told me that I had no proof that they did it but the Service manager told me I could get it fixed at his price if I called his guy which he gave me the number of. I guess dealerships stick together.The moral of the story, don't trust any car dealerships especially Nissan!!!If you buy a new car and they have your money good luck getting anything after that.And Nissan consumer affairs does not care what their dealerships do to anyone. I've called three times and they act like they're gonna do something about it but in the end they tell you the dealership can do whatever they want to.Nissan stinks!! DON'T BUY NISSAN. I'VE LEARNED MY ******* And no lawyer will help you either. No one is going to *** a police department. You're out of luck and stuck with the lemon!!

  Naples Nissan

  Date: 10/24/2023

  Below I have copied my email that I shared with ******* *************************** on 9/5/23. I am more than happy to share the full email and text messages referenced in the email below, between ******************* and our staff members. The actions taken by ******* County ************* after they were provided the information below, was not discussed with any members of our staff. The accusation that "Naples Nissan actively worked with ************ police department's officer *************************** is just that an accusation, an unfounded one at that. Naples Nissan staff members were concerned for the safety of one of our customers, we took action to ensure that we as a staff we were not overlooking a person in distress. 

  ******************* purchased a brand new vehicle from our sales associate ************** on 7/6/23, by July 10th **** was requesting that Naples Nissan cancel the extended warranties that she had purchased with her vehicle.
  We accommodated that request, we have email correspondence on this between our employee ******** and the customer ****. Within this correspondence **** shared an email with 2 website links for ********************** and ************************************** neither website carry any semblance of sanity or sense.
  
  **** has since visited our service ***** on 4 different occasions for a variety of issues. She has interacted with 3 different members of our service department. The most being our Fixed Operations Director *****************************. While attempting to diagnose the issue with ***** vehicle *** was texting ****. Within those text messages that I shared screen shots of earlier **** mentions being trauma bonded and states she wants to ******* **** **** ** ** **** her mean husband who yells at her.
  
  It was after reading those messages in particular that I and other staff members became concerned for Loris safety and well being. We were all very conflicted on the right plan of action.
  
  Then on 9/2/23 **** submitted what we call a lead to our sales department. Within her text on the lead, **** again makes comments that make is seem as though she is either in an unsafe environment, or she is experiencing some kind of mental illness. * **** ** *** ******** is one comment in particular that raised some red flags from this most recent communication.
  
  On 9/5/23 I spoke with our HR manager asking for a recommendation on the best way to address our concerns. I then called the *************************** Center and gave them a brief synopsis of the situation and they referred me to the ******* ************************

  
  

• Review fromCristhian O

  Date: 10/03/2023

  1 star

  Cristhian O

  Date: 10/03/2023

  Psimo servicio y demoras excesivas ?????? compr un auto y lo entregu a otro Delaer y nunca le Haste las millas del contrato solo use unas 2 mil millas y mi contrato de wap lo cancel y ellos jams me han dado mi dinero de una cancelacin que **** hace ms de 3 meses es increble la manera en la q me ignoran cuando voy a exigir mi dinero de vuelta nunca ***** ayudado mal servicio la verdad para mi eso es un Robo jams cmprare un auto hay

  Naples Nissan

  Date: 10/04/2023

  When a customer trades their vehicle in the money from their extended service contracts and ************* are returned to the original lender. From there, if there is a balance owed, it is returned to the customer. The policies you chose to have cancelled have been processed and the money is on it's way to ******. If there is money owed to you from ****** they would be responsible to return it to you. Naples Nissan would not be the party responsible for refunding that to you, We are happy to assist in any way that we can.  Please let us know how we can help in the future. 

   

  
  

• Review fromJuan R.

  Date: 12/03/2022

  1 star
  False advertisement, truly scum of the earth. The original MSRP deal is a scam. Even after I left they called me back in to "resolve the issue ". They offered me an even worse deal and insulted my intelligence during the offer. The company strives off of sucking the dollar out of consumers pockets. If you want to be lied to and underminded Naples Nissan will gladly steal your money through false advertising and hiking up all pricing. Fort Myers Nissan would never treat their customers the why I was treated at Naples Nissan. Everyone please go to Fort Myers Nissan instead.

• Review fromFrank A

  Date: 10/15/2022

  1 star
  My grandparents went in looking for a new vehicle to have for daily use. They settled on a Rogue SL. Due to short inventory, they weren’t able to get a new vehicle, but found a 2021 certified used one. Unfortunately, no one was able to go with them and a vehicle which was originally listed at $37,700 somehow cost $45,000 before taxes, title, and dealer fee(normal costs) but not before their “fees” and “mandatory surcharge” for lack of inventory. One of the managers, Mario, got very confrontational several days later when I questioned him about these “fees and surcharges”. He proceeded to say “everyone’s doing it, I’m only $5000 over, others are $15,000.” When in fact, no one in the area is over and selling vehicles at honest, fair market value. Avoid this place and these people who are overcharging and taking advantage of people who are unaware of the hidden fees.

• Review fromBritteny I

  Date: 07/20/2022

  1 star
  I bought a pretty decent used Rogue from here (or so I thought) a little over a year ago. When I purchased the car they told me that they had run inspections, were doing routine maintenance work, but the car was in great condition with no accidents. . As I drove the car, it started making this grinding noise, and when I brought it in for it's first oil change under my ownership they told me there was nothing wrong and just did the oil change. Fast forward to a couple weeks ago, I bring it in for yet another oil change, and tell them about the issues I am STILL having with my vehicle. The service technician at the time tells me that there is a leaking wheel bearing that they had had to fix right before I bought the car. That right there was a huge red flag to me. I was never informed of this issue up until that point and apparently the issue was not FIXED properly the first time. He tells me I don't need it replaced now, but I can come back and get it done soon. I come back in yesterday to have them do it, still fuming at the fact that they want me to pay for something that should have already been fixed. What was estimated to be a 1K job, now has turned into a 4k job for an issue that they did not properly fix the first time. I told them MONTHS ago the car was grinding. And now because of this issue my axel, and control arms are apparently out because I "drove on it so long". The woman at the desk when I asked her about all of this just said "Oh, that's just normally wear and tear for a car that has 90K miles on it". I just bought this car from them LAST YEAR. Supposedly in great condition, and now am being told this is "wear and tear". I am livid with how this dealership has treated me. Then they want to try to sell me a car, and I tell them the only way they are gonna do that is if they will keep my payments at or around the same price. They said they could probably make that happen, and the proceeded to try to get me into a car for over DOUBLE my current payments