ComplaintsforTamiami Hyundai

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've attached a document with the details of my ongoing issue and while it's long I wanted to share because it shows the chain of events that result in a fee and unacceptable work by a dealership. If I could be reimbursed for the fee and have the missing part that was not installed mailed to me so I can install it myself I would be extremely grateful.

  Business response

  03/13/2024

  After thoroughly discussing your vehicle situation and all parties involved, we would first and foremost like to apologize for your experience. Unfortunately, with older high-mileage vehicles we cannot predict future failures and breakdowns. It would surely save us some headache if we could. For your satisfaction, Tamiami Hyundai will reimburse the $581 you paid for labor on the installation of the turbo return pipe. This check will be mailed to the address we have on file and no further offer will be given. Please respond to BBB complaint to accept. 

  Customer response

  03/14/2024

   
  Complaint: 21310712
  
  I find the reimbursement offer a good compromise and acceptable and would have accepted it but no mention was made of the missing part that was not reattached to my car after the repair was made and instead having the piece zip tied. I do still have the oil leak from the oil feed tube ****** and I will be making other arrangements to have it repaired properly and at the time the work is done Id like to have the missing part for for them to reattach.

  Sincerely,
  
  *************************

  Business response

  03/15/2024

  Counter offer received and modified as following:

  Email dealer a copy of parts order slip (you locate and obtain undercover) and we will include that amount in the check, in addition to the $581 for labor on pipe repairs. Parts order information can be sent to *****************************************

  Customer response

  03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will not pursue the missing part as I just traded in the car for a new car but will accept the refund check. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The supervisor denied to give me paperwork of the repair of the transmission of my vehicle that its been in the shop for 2 months plus the new repairs of the hybrid battery that broke while been in the shop. My car is in the process of repurchase procedure and theyre not willing to help me at all plus the owner of that dealership is no longer paying rental cars while the car is being repaired in that location.

  Business response

  09/08/2023

  Due to repairs being incomplete on the vehicle at the time of request for invoice, we were unable to provide a final invoice as the work order was still open. Now that it has been completed, a copy of the final invoice for the transmission was emailed to the customer. Unfortunately, the hybrid battery on the customer's vehicle failed while in service at the shop, delaying the length of time needed to perform all repairs on the vehicle. Lastly, due to the consumer using their personal vehicle for commercial purposes, we are unable to provide rental/courtesy vehicle as rental vehicles are prohibited from commercial use. 

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been dealing with Hyundai and a request to resolve an issue with a engine recall for over two years and have just been told that it will not be resolved. I was informed by two dealerships that my engine recall was not applicable but was sold parts to repair instead. A third dealership did fix the replace the recalled engine and told us to file a complaint for parts, costs that were incurred because of the issue. Hyundai had a class action lawsuit against this and we received a third of our costs. We are requested that the two dealerships that sold us parts while denying our recall reimburse us.

  Business response

  09/07/2023

  ******************,

   

  We understand and empathize with your situation. We know it can be frustrating to pay out-of-pocket expenses for a repair, only to find at a later date the manufacturer releases extended coverage on those specific components. Fortunately, we have good news for you! It is not the responsibility of the dealer to reimburse for out-of-pocket repairs later covered by HMA. However, HMA has a website specifically for this matter so you can file a claim! Please visit the website below to file your claim with Hyundai for reimbursement. If you no longer have your receipts, we can furnish a copy of the parts you purchased from our store. Your receipt from *************** you purchased parts from will be your responsibility to obtain and add to your claim. Hyundai dealers are independently franchised, so everything is not "all in one bucket," as some may assume. 

   

  Class Action Website: ******************************************************

   

  If you have any questions throughout this process, please feel free to give us a call. We'd be happy to help however we can. Hope this helps!

   

  Thank you,

  
  *************. *********

  Manager

  Tamiami Hyundai

  *********************

  ***********************************

   

   

  Customer response

  09/07/2023

   
  Complaint: 20433564
  
  I am rejecting this response because:

  
  We have gone through the recall and class action process regarding the engine replacement to no avail.  We were told to contact BBB by Hyundai ************* because the local dealer should have diagnosed that the engine needed replacement & not just parts.

  
  Sincerely,
  
  ***************************

  Business response

  09/12/2023

  ******,

   

  I apologize for the information Hyundai Motor ******* is giving you at this time, but we must disagree with it. When your vehicle was in our service department on 04/20/2021, we performed the engine inspection as outlined in HMA's service bulletin. Your vehicle passed the bearing clearance test, which does not give us grounds to replace your engine. When you returned on 04/23/2021 for a check engine light, that was another concern entirely, with your vehicle pulling DTC code P200A, which calls for replacement of the manifold assembly. At the time you visited our service department, your engine was not under failure. It was not until 8 months after your last visit to our store that you were deemed to have a failed engine. According to all our documentation, we followed proper service processes and protocols and stand by **************'s diagnosis of your vehicle at the time it was here. Tamiami Hyundai will not be issuing reimbursement for these repairs. 

   

  Thank you

  *****************************

  Manager

  Tamiami Hyundai

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