Complaints

This profile includes complaints for Tamiami Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tamiami Hyundai

  6780 Airport Pulling Rd N Naples, FL 34109-6804

• 

  Tamiami Hyundai

  1229 Airport Rd N Naples, FL 34104-6116

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this dealership on March 21, 2025 to trade in my vehicle and pick up a used vehicle. I was owed $7000 for this transaction. I was told the check would arrive in "in couple of days". They had my vehicle and my paper title. After almost 3 weeks I am getting the runaround - people left the acct **** etc, etc. This is unacceptable and has caused some financial distress since I was counting on the money. All I get is excuses and excuses. The check should have been sent Fed Ex or *** NOT ***** I am requesting a replacement check sent FED EX overnight and they can stop payment on the other "mystery" check. This is no way to run a business or provide adequate customer service. They just don't care

  Business Response

  Date: 04/22/2025

  I called ***** and she just received her check

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hyundai EV and this Dealership Support: A Complete Failure I cannot express how disappointed I am with my Hyundai EV and the dealerships complete lack of support. On a 600-mile trip, I encountered the most frustrating and dangerous situation imaginablemy car ran out of charge in the middle of an ice and snowstorm because not one charging station in **********, **************, ********* car should ever have to be towed simply because you couldnt find a working charging station. To make matters worse, we were stuck in freezing temperatures, unable to use the heat or even the radio just to conserve what little charge was left. The stress and danger this caused were unacceptable.Hyundai is quick to sell all the supposed benefits of their EVs, but when something goes wrong, the dealership immediately shifts the blame to the manufacturer and washes their hands of the issue. A car that was only three weeks old should never leave its owner in such a dire situation, and the dealerships lack of ownership and support is disgraceful.Ive owned a Tesla for four years, and my son owns one as well. Neither of us has ever experienced anything remotely like this. Teslas network is reliable, and their vehicles perform consistently in all weather. The same cannot be said for Hyundais EVs or the lackluster charging network they rely ***** anyone considering a Hyundai EV: I strongly urge you to reconsider. The car may look appealing on paper, but the reality is far different. And if you do experience an issue, dont expect the dealership to stand by youtheyll happily leave you stranded.I would never recommend this vehicle or this dealership to anyone. There are other manufacturers and dealers out there who understand the importance of customer care and safety, and ********************** has a long way to go to earn that same reputation.

  Business Response

  Date: 01/24/2025

  
  Thank you for sharing your feedback. I sincerely regret the challenges you faced during your trip, especially in such severe weather conditions. Your safety and satisfaction are very important to us, and I understand how frustrating this experience must have been.
  
  
  To address your concerns:
  

  The dealership is not responsible for the availability or reliability of charging infrastructure in the areas where you travel. Charging networks are managed by third-party providers, and while we strive to educate customers about available options, we cannot be held liable for their performance.
  
  We also overnighted an adapter to you at our expense to help you charge at third-party stations. Based on the information available, it appears this adapter was not used during your trip. Using the proper tools and charging resources is critical to avoiding such issues.
  
  After you telling us you were trying to charge your vehicle on a Tesla charger and reviewing your concerns, we can confirm that we believe there is nothing mechanically wrong with your car. YOU have not charged it correctly! As with any EV, it is the owners responsibility to ensure the car is charged properly and to plan accordingly, particularly in areas with limited charging infrastructure and weather elements that are Acts of God out of our control. We also believe the infrastructure issue should be addressed with the manufacturer as we are NOT responsible for these issues nor provide the infrastructure.
  
  
  Additionally, we have made an offer to assist you with a trade-in once you return the car to *******, should you wish to explore other options. While we regret the frustrations youve encountered, we remain committed to helping you find a solution that meets your needs.
  
  
  
  Thank you,

  *** ******* Rautenkranz 

  Director of Operations

  ***************************

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2015 Hyundai for $10500 cash and a trade in of a 1999 ****** on Nov 12 2023 The check engine light came on and knock sensor replaced miles ***** 4/15/2024 Check engine light came on and knock sensor replaced again and fuel line replaced, Fuel drained and replaced miles ****** 6/19/2024 Check engine light came on 11/19/ 2024 Vehicle still at dealers. They say the cylinders need to be cleaned (carbon removed) This vehicle has only ****** miles

  Business Response

  Date: 12/10/2024

  We want to update you on the progress regarding your vehicle's engine replacement. Currently, we are in the process of obtaining approval from Hyundai Motor America (HMA) for this repair. Please understand that this matter is not within the dealership's direct control, as it requires authorization at the manufacturer level.
  Rest assured, we are doing everything possible on our end to assist you and expedite the approval process so we can move forward with the necessary repairs for your vehicle.
  Thank you for your patience and understanding. If you have any additional questions or concerns, please dont hesitate to reach out to us. 

   

  Sincerely,

  ***** ** *********

  Service Director

  Tamiami Hyundai

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've attached a document with the details of my ongoing issue and while it's long I wanted to share because it shows the chain of events that result in a fee and unacceptable work by a dealership. If I could be reimbursed for the fee and have the missing part that was not installed mailed to me so I can install it myself I would be extremely grateful.

  Business Response

  Date: 03/13/2024

  After thoroughly discussing your vehicle situation and all parties involved, we would first and foremost like to apologize for your experience. Unfortunately, with older high-mileage vehicles we cannot predict future failures and breakdowns. It would surely save us some headache if we could. For your satisfaction, Tamiami Hyundai will reimburse the $581 you paid for labor on the installation of the turbo return pipe. This check will be mailed to the address we have on file and no further offer will be given. Please respond to BBB complaint to accept. 

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21310712
  
  I find the reimbursement offer a good compromise and acceptable and would have accepted it but no mention was made of the missing part that was not reattached to my car after the repair was made and instead having the piece zip tied. I do still have the oil leak from the oil feed tube ****** and I will be making other arrangements to have it repaired properly and at the time the work is done Id like to have the missing part for for them to reattach.

  Sincerely,
  
  *************************

  Business Response

  Date: 03/15/2024

  Counter offer received and modified as following:

  Email dealer a copy of parts order slip (you locate and obtain undercover) and we will include that amount in the check, in addition to the $581 for labor on pipe repairs. Parts order information can be sent to *****************************************

  Customer Answer

  Date: 03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will not pursue the missing part as I just traded in the car for a new car but will accept the refund check. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The supervisor denied to give me paperwork of the repair of the transmission of my vehicle that its been in the shop for 2 months plus the new repairs of the hybrid battery that broke while been in the shop. My car is in the process of repurchase procedure and theyre not willing to help me at all plus the owner of that dealership is no longer paying rental cars while the car is being repaired in that location.

  Business Response

  Date: 09/08/2023

  Due to repairs being incomplete on the vehicle at the time of request for invoice, we were unable to provide a final invoice as the work order was still open. Now that it has been completed, a copy of the final invoice for the transmission was emailed to the customer. Unfortunately, the hybrid battery on the customer's vehicle failed while in service at the shop, delaying the length of time needed to perform all repairs on the vehicle. Lastly, due to the consumer using their personal vehicle for commercial purposes, we are unable to provide rental/courtesy vehicle as rental vehicles are prohibited from commercial use. 

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with Hyundai and a request to resolve an issue with a engine recall for over two years and have just been told that it will not be resolved. I was informed by two dealerships that my engine recall was not applicable but was sold parts to repair instead. A third dealership did fix the replace the recalled engine and told us to file a complaint for parts, costs that were incurred because of the issue. Hyundai had a class action lawsuit against this and we received a third of our costs. We are requested that the two dealerships that sold us parts while denying our recall reimburse us.

  Business Response

  Date: 09/07/2023

  ******************,

   

  We understand and empathize with your situation. We know it can be frustrating to pay out-of-pocket expenses for a repair, only to find at a later date the manufacturer releases extended coverage on those specific components. Fortunately, we have good news for you! It is not the responsibility of the dealer to reimburse for out-of-pocket repairs later covered by HMA. However, HMA has a website specifically for this matter so you can file a claim! Please visit the website below to file your claim with Hyundai for reimbursement. If you no longer have your receipts, we can furnish a copy of the parts you purchased from our store. Your receipt from *************** you purchased parts from will be your responsibility to obtain and add to your claim. Hyundai dealers are independently franchised, so everything is not "all in one bucket," as some may assume. 

   

  Class Action Website: ******************************************************

   

  If you have any questions throughout this process, please feel free to give us a call. We'd be happy to help however we can. Hope this helps!

   

  Thank you,

  
  *************. *********

  Manager

  Tamiami Hyundai

  *********************

  ***********************************

   

   

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20433564
  
  I am rejecting this response because:

  
  We have gone through the recall and class action process regarding the engine replacement to no avail.  We were told to contact BBB by Hyundai ************* because the local dealer should have diagnosed that the engine needed replacement & not just parts.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/12/2023

  ******,

   

  I apologize for the information Hyundai Motor ******* is giving you at this time, but we must disagree with it. When your vehicle was in our service department on 04/20/2021, we performed the engine inspection as outlined in HMA's service bulletin. Your vehicle passed the bearing clearance test, which does not give us grounds to replace your engine. When you returned on 04/23/2021 for a check engine light, that was another concern entirely, with your vehicle pulling DTC code P200A, which calls for replacement of the manifold assembly. At the time you visited our service department, your engine was not under failure. It was not until 8 months after your last visit to our store that you were deemed to have a failed engine. According to all our documentation, we followed proper service processes and protocols and stand by **************'s diagnosis of your vehicle at the time it was here. Tamiami Hyundai will not be issuing reimbursement for these repairs. 

   

  Thank you

  *****************************

  Manager

  Tamiami Hyundai