Business ProfileforMagnolia Pool and Spa, LLC

This company and their collection department - Poolbrainis a despicable company Not only do they fail to carry out service but then continue to harass and dun for progressively enhanced payment (late fees) interminably as a nuisance I asked this company to provide an estimate for badly needed pool cleaning on 4/9/2023. Altho tech was out on 4/13/2023 I never received estimate for which they wanted $150 and billed ********** in advance. Finally I filed complaint with ***** who agreed that the charge was fraudulent due to failure to provide service and credited my account. ONLY then did I receive estimate along with a late fee of $35 This was better than one month past original contact date for estimate that should have been forthcoming within days of technician visit on 4/13. In interim I was forced to contact alternate vendor for service because pool required imminent service and no communication (written estimate) was forthcoming from Magnolia. Since then collection arm - Poolbrain - has tried to re-bill with enhanced late fees but again at my request charge was rejected by ********** as spurious Now Magnolia and Poolbrain are continuing to re-bill me personally which will NOT be paid. Plan will be to report to ****************** of ****** The practice of charging for simple estimate is unethical anyway but to charge for it without any subsequent contact is fraud!If I could leave negative star rating I would