Business Profile
Vitamins and Supplements
North American NutraThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Vitamins and Supplements.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/06/2025
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I emailed to be removed from their mailing list and received a list of things they wanted in order to be removed. This is ridiculous and completely unacceptable. I dont need to provide them anything and want to be removed immediately.Business response
01/29/2025
Good Afternoon,
North American Nutra would like to sincerely apologize for your experience with our customer service representative. We are pulling recordings of the interaction and will ensure to follow up with the agent accordingly.
We have removed the below name and address from all future advertising as of this date (1/29/2025).
If there is anything further needed to resolve this complaint please advise and we will be happy to help.
Sincerely,
North American NutraCustomer response
01/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
01/03/2025
- Complaint Type:
- Product Issues
- Status:
- Resolved
Around December 1st North American neutra charged my debit card ****** for something that chase **** had blocked and I was told I needed to call or inform ********** that I wanted to make this charge well after I found out it was blocked and did research on the company I did not want the products therefore I did not call them they went ahead and charge the card 2 weeks later unbeknownst to me I received the product I'm sending it back and I want a full refund their business practices are horrible I called to complain about it was hung up by some guy.Business response
01/29/2025
Good Afternoon,
North American Nutra would like to thank you for the opportunity to resolve this complaint.
It appears that the transaction that occurred on 11/26/2024 was the result of a subscription order for the product Ceremin. This subscription has since been cancelled and this customer will no longer be charged.
A return of the unused product was received by our fulfillment center and a credit was subsequently issued as listed below.
01/21/2025 06:43PM - North American Nutra - 4 Ceremin Unopened
01/21/2025 06:45pm - Refunded - $149.85 Trans-ID: ***********
If there is anything additional required to resolve this complaint please do not hesitate to reach out to us directly. We hope to continue serving you in the future.
Sincerely,
North American Nutra *************Customer response
02/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
12/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
They cashed my check #**.91 for $239.40 October 8th, 2024 ! I sent in cancelled check from the bank and these mafia people are trying to not send any vitamins or my refund check for over 3 months thats ******************************************************************** another 6 or 8 weeks for a refund? This is fraudulent activity here and I want my money please help me! ****** ********/ *****************************************************************************************Business response
01/29/2025
Good Afternoon,
We sincerely apologize for the inconvenience of not receiving your order. Our mail team is actively investigating the issue, and we aim to provide a resolution within the next 48 hours.
In the meantime, could you confirm whether you would prefer a replacement shipment or a credit?
*For a replacement shipment: Please provide the supplement name and bottle quantity so we can expedite your order.
*For a credit: Kindly verify that the address provided in your complaint is correct, and we will process the credit promptly.
Once again, we truly regret this experience and appreciate your patience as we work to resolve it as quickly as possible.
Sincerely,
North American Nutra Customer CareInitial Complaint
12/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed a one time order for a bottle of ceremin for ***** on Nov 23rd my credit card was charged on Nov 25th today is Dec 7th- I have yet to receive my order. I emailed a few times asking if it has shipped yet, they haven't responded yet. I would like the ***** refunded back on my credit card please. Thank you ****** ********Business response
12/10/2024
Good Afternoon,
Thank you for the opportunity to resolve this issue and I apologize for the delay in receiving your Ceremin order.
A full credit for the purchase price has been issued to the same method of payment used to place the order.
12/10/2024 01:50pm - Refunded - $39.95 Trans-ID:120762515950
If there is anything additional that is needed to resolve this complaint please do not hesitate to let us know.Customer response
12/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
11/19/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My 93 yo dad (******) received an unsolicited package of ? meds. I (daughter) contacted the sender who refused to listen that my dad did NOT order these pills. They spoke over me the entire time and insisted he ordered them. My dad would not order these things. He is extremely hard of hearing and is not able to complete something like this. To the best of our knowledge he did not authorize any payment.Business response
12/10/2024
Good Afternoon,
Thank you for the opportunity to resolve this issue and I apologize for the delay in our response.
It appears that this order was placed over the phone on October 2nd 2024. I have requested a recording of this telephone order to confirm that policies and procedures were correctly followed.
In addition, I have requested recordings of the customer service interactions as it does appear that they were at the standard that we expect from our representatives.
We have issued an RMA (Return Merchandise Authorization)number which is: 211203412570826720
Please return any unused portion of the product to:
North American Nutra
255 Chestnut
Manteno, IL 60950
Please ensure to clearly write the following information on your package so we can identify the return, and ensure that you get your refund.
-Full name and address
-Order ID: *******
-RMA number: 211203412570826720
If there is anything additional that is needed to resolve this complaint please do not hesitate to let us know.Initial Complaint
10/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My 96 year old mother, ****** *******, placed order for ***** in August which was not received. I have called multiple times and have not been able to speak to anyone. I want her money refunded.Thank youCustomer response
10/29/2024
Better Business Bureau:
Good morning,
My mother advised me that the vitamins arrived today, 10/28/24. Thank you very much for your assistance.Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered three bottles of Ceremin brain health supplement online on Aug 16 2024. The money has been taken from my bank account. I have not reciever product, tracking, We call customer service and get a recording that they have no one available and we are directed to email. It is now been 48 hours since we sent an email and Ive only received an automated response. Would like a full refund back to the original credit card used for payment.Business response
09/25/2024
Good Afternoon,
North American Nutra sincerely apologizes for the delay in receiving your Ceremin order and for any inconvenience experienced with our customer service. We take these matters very seriously and are actively working to address and resolve any procedural issues internally. We will be pulling all customer service interactions for further review.
Our records indicate that a credit was issued for the full purchase price as detailed below:
09/13/2024 04:55pm By Ramses Alberto Castro Ochoa - Refunded - $149.85 Trans-ID: 9831100927
In addition, it appears that the order did ship (9400111206209861901332) but there has not been any updated in the USPS system. We have reached out to our fulfillment center for additional information on this.
We hope to have the opportunity to serve you in the future. If there is anything further our team can do to ensure this complaint is resolved, please do not hesitate to contact us.
Thank you,Initial Complaint
08/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
5/19/24 Ordered supplement on their web site. Paid by credit card. Contacted them in late June ******************************************* 3-4 weeks. Called again on 7/23/24 and requested refund. Individual on phone was rude and would not let me speak to anyone else. Was told it would take time for refund. As of today I have not rec'd a refund. My credit card has been replaced and a credit back to it is not possible. How can a company advertise a product that they do not have???Business response
08/26/2024
Good Afternoon,
North American Nutra sincerely apologizes for the delay in receiving your Botanic Superfoods order and for any inconvenience experienced with our customer service. We take these matters very seriously and are actively working to address and resolve any procedural issues internally. We will be pulling all customer service interactions for further review.
After reviewing the order itself it appears a credit was issued on August 14th 2024, a receipt for this credit is attached and detailed further below:
08/14/2024 11:49am By *************************************** - Refunded - $299.95 Trans-ID: **********
We hope to have the opportunity to serve you in the future.If there is anything further our team can do to ensure this complaint is resolved, please do not hesitate to contact us.
Thank you,Initial Complaint
08/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I RECEIVED PRODUCT AND I SIGNED ALL PAPERWORK ON MY ORDER WITH TITLE ** SINCE I HAVE A *** AND WHEN I CALLED UP TO HAVE IT CORRECTED ONE OF THE CUSTOMER SERVICE **** HUNG UP ON ME THEN I CALLED BACK AGAIN AND SPOKE TO ANOTHER *** WHO LIED AND SAID THEY CANNOT ADD **? WHICH IS A LOAD OF C*** ALL THEY HAD TO DO WAS COPY WHAT I WROTE ON THE ORDER NOW I WANT MY MONEY BACK AND I ASKED FOR AN RMA NUMBER AND THEY REFUSED TO FIVE ME ONEBusiness response
08/26/2024
Good Afternoon,
North American Nutra would like to sincerely apologize for your experience with our customer service team, we are currently investigating the matter further avoid an issues similar to this in the future.
Upon reviewing the order details for this customer it appears that there is a prefix of *** attached to their name, I have attached a screenshot of the details in our system. We have requested information from our advertising department to find out why this distinction does not appear on materials sent to the customer.
In addition a Return Merchandise Authorization number has been issued (197191611998582227)and in good faith that this customer will return their product a credit has been issued for the purchase price of the order.
08/26/2024 03:43pm - Refunded - $39.90 Trans-ID: **********
If there is anything further needed to resolve this complaint please do not hesitate to contact us with further information.
Thank you,Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered 4 bottles of Botonic Super Foods on 2/2/24. Company cashed check days later, never sent product. Always claims item is in warehouse and wait 6 to 8 weeks. Called once last week and this week. Was hung up on both times. (It was the same customer service rep both times). Want the product or a full refund immediately. (Company still sends ads in the mail.)Business response
07/22/2024
Good Afternoon,
North American Nutra sincerely apologizes for the delay in receiving your Botanic Superfoods order and for any inconvenience experienced with our customer service. We take these matters very seriously and are actively working to address and resolve any procedural issues internally.
Upon reviewing your order history, we have identified several customer service-related concerns. We are currently pulling call recordings and reviewing staff procedures to ensure such issues do not recur. We are also investigating the cancellation request from April 16, 2024, which was not honored, and this should have been completed on the requested date.
We will issue a credit for the full purchase price of $119.85 in the form of a check, which will be mailed to the address below this week:
*******************************
**************************************************
We hope to have the opportunity to serve you in the future. If there is anything further our team can do to ensure this complaint is resolved, please do not hesitate to contact us.Customer response
07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
43 total complaints in the last 3 years.
22 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.