Complaints

• Initial Complaint

  08/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This address is confidential Sec. 25.025. CONFIDENTIALITY OF CERTAIN HOME ADDRESS INFORMATION. This home address is confidential. Please notify this company and remove the information immediately.

  Business response

  08/04/2022

  We are unable to find this address anywhere in our database and to our knowledge, we are not displaying it on our platform. Please verify where the address information is being displayed and the full name of the company that is displaying it. There are hundreds of different yellow pages companies across the country so it is possible that this complaint has been sent to us in error.

  Many thanks.

• Initial Complaint

  05/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  It appears that a temporary employee verified our address on a postcard in 2016. The signature does not match any signature in our file and does not even appear to be the correct name. The postcard specifically states on the bottom that this is "not a bill, invoice or statement of account due". It further states, "You are under no obligation to make any payments on account of this offer unless you accept this offer." No one accepted any offer at any time. We continue to receive random invoices for various amounts due. We have never paid any of the invoices. This is a scam and we wish Yellow Pages United would stop sending false invoices to our business.

  Business response

  05/26/2022

  Yellow Pages United (“YPU”) are in receipt of this inquiry ***** ********* ********* *** ******** ****** ****** * ******* *** ********
  
  YPU respectfully disagrees with RMD's statements regarding its business practices.
  
  YPU's order form, which was signed and returned to YPU to initiate services, clearly listed the cost for service as well as the type of service to be provided, and explained that accounts continue to renew absent a cancellation request. The form also explained that YPU is an independent listing provider, not affiliated with any other yellow pages companies.
  
  YPU provides valuable national listing services for its customers, including an online business directory and a customizable business webpage. Additionally, YPU’s business practices meet or exceed all state and federal guidelines and YPU complies with all laws applicable to its business.
  
  Shortly after YPU received RMD's signed order, and after YPU began providing it’s listing services to RMD, YPU began sending invoices to RMD for the services that were ordered. As stated in YPU's terms, RMD's account continued to renew absent a cancellation request. RMD never contacted YPU to request a cancellation of their account and this inquiry from the NEFL BBB is the first that YPU has learned of their dissatisfaction. 
  
  Upon receipt of this inquiry and per RMD's request, YPU has cancelled RMD's account with a zero balance remaining and has placed their business information on its internal Do Not Mail list.
  
  RMD's account with YPU is now closed and no funds are owed to YPU from RMD.
  
  Yellow Pages United strives to maintain 100% customer satisfaction and honors cancellation requests at any time, for any reason. Customers can quickly and easily cancel their account by visiting www.yellowpagesunited.com/login or by contacting one of our helpful customer service representatives by phone, email or Online Chat.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩