Customer ReviewsforJacobs Mitsubishi

If I could leave no starts, I would! Please do not bypass these low rankings. Everything these people have said in the reviews is certainly true. They scam, they lie, they don’t answer or get back to you. It hasn’t even been a whole month of doing business with this dealership. Let’s start from the beginning.. In June, my husband and I drove 5 HOURS from Georgia to trade in and purchase a used vehicle. Everything was planned out and discussed with the dealership before hand. The dealership communicated with us well. They sent us videos and pictures through text because we were so far away and wanted to see everything before making the drive. In those texts and voicemails, they told us and advertised the marketed vehicle as a higher, more expensive trim level. Well, come to find out AFTER we purchase the vehicle and leave, we look up or vehicle by the VIN and it is in fact not what they told us or had us sign paperwork for. It’s the very lowest trim. So we call and call to get an answer, we want to know what car we have. The first guy we get ahold of answers, says “it must be a typo” and hangs up the phone mid sentence! So we keep calling because we still don’t have an answer. They do the whole “we will transfer you to this person” and then they hang up. So we gave up. But now it’s time to call them about getting another temporary tag that they promised us while signing paperwork. The one given to us expires in a few days and we need another one, because we still haven’t gotten our registration in the mail yet. It took us 2 HOURS to get ahold of someone from the partnered dealership that could help us. Before that, they hung up on us multiple times, transferred us to a disconnected line, they told us someone else had to do it. This dealership is an absolute scam and they have the poorest customer service. I think everyone who works there needs to have more training or better supervision because something is off about this place. Stay away or go somewhere else!

I highly reccomend Jacobs Mitsubishi and salesman *******, ******* went over and above to insure the transaction went smoothly as i am in *******. I highly reccomend that potential customers see *******. He is highly knowledgable, outstanding communication. I purchased my vehicle online and had it shipped to *******. I just cannot say enough good things about ******* and the team at Jacobs Mitsubishi. No question about it, i will buy my next car from them.

Run away. These people will not stand behind defects. Cost me over $2,000 to deal with these guys. Stay away.

RUN RUN RUN from this dealership! One of the biggest regrets in my life was dealing with this so unprofessional scamming lemon selling place. They will ask and play nice about leaving them a review the day you buy the vehicle just to help their ratings so it hides all the true hard working people that got scammed and screwed. I don’t even know where to start. They never call you back to resolve the issue that was promised during the sells process. My car is still leaking from the doors not the top. The took the cheap route and talk the hard work guy that work on my top and repaired it correctly to super glue the pieces back together and bend the bars back instead of replacing with new ones on my top. Thankfully the guy is very nice and sent me all the videos and evidence of this. Now my car needs a new transmission less then 60 days of having ( not to mention they had my car for a bout a week so really not 60 days). The finance guy lied and tried to get me to sign some documents after the fact and said the bank required it my lawyer said not to and we contacted the bank and they said they have no idea of this document and don’t sign it. Also the finance guy lied on the extended warranty, he said I was getting coverage on my transmission engine and more that was not true and also said bank required it the bank said no. So I went and got the extended warranty with Chevy. Who in fact said this dealership is know for scamming and selling lemons. Josh will never call you back claims no one tells him when in fact I was standing next to a rep there when they were talking to him and told him. There is so much more I could go on about but this dealership needs to have their license revoked and shutdown. I was very very patient and tried my hardest not to leave a review but this has gone to far and don’t want anyone else to go through what I have.

Recently I spent several hours negotiating to purchase a 2019 Audi RS5 VIN *****************. Upon having the vehicle inspected it was brought to my attention that the original factory exhaust was replaced with a cheap aftermarket one. One of the wheels was warped and a window seal was leaking. It seems very unlikely that these items were not found during the dealership's inspection of the vehicle. Furthermore, they're advertising the vehicle with Dual Stainless Steel ************************* Finisher which is not accurate.In my opinion this is false advertising and had I known a $4,000 major component of the vehicle had been removed I would have not spent the hours negotiating a purchase. I would also not have incurred the inspection cost of $281.40. I reached out to the general manager to request a refund of the inspection fee. He had a low level manager, ****, call and berate me. **** admitted he had not read the inspection report and claimed their cars are safe and sold "as-is". I was completely okay with purchasing the vehicle "as-is" but the car is not safe with a warped wheel and the vehicle advertisement that I had responded to was false and misleading.

My journey with Jacobs Mitsubishi ******************* was truly outstanding. From the moment I stepped into their showroom, the warm greeting and professional atmosphere set the stage for an exceptional car-buying experience. The showroom's organization and extensive display of high-quality Mitsubishi models showcased the latest in automotive technology and design.The sales team's customer-centric approach was a refreshing departure from the norm. Their genuine interest in understanding my needs and preferences guided me to the perfect Mitsubishi model for my lifestyle and budget. The team's knowledge and lack of pushiness made the entire process enjoyable.Transparency in the car-buying process can be elusive, but Jacobs Mitsubishi ******************* excelled in this aspect. The team provided clear explanations, ensuring a straightforward and honest transaction. No hidden fees or surprises, just a seamless and confident purchase.The finance team deserves accolades for their professionalism and efficiency. They worked diligently to secure the best terms for my purchase, taking the time to understand my financial situation. The financing process was surprisingly stress-free, thanks to their dedication and clarity.On delivery day, my Mitsubishi was impeccably cleaned and meticulously prepared. The staff walked me through every feature, ensuring I left fully acquainted with my purchase. Post-purchase, the service department's timely and efficient maintenance further solidified my satisfaction.In conclusion, Jacobs Mitsubishi ******************* sets a commendable standard for automotive excellence. Their dedication to customer satisfaction, transparency, and high-quality vehicles make them stand out. For an exceptional car-buying experience, I wholeheartedly recommend Jacobs Mitsubishi *******************. They've earned my trust and loyalty. Thank you for elevating the automotive experience!

First and foremost, when he purchased the truck, the check engine light was on. We offered to leave the truck with them so they could address the issue causing the light, but our saleperson assured us it wouldn't be a problem and advised us to take the truck and all issues that were causing the check engine light would be addressed when we brought it back in a couple days. As soon as we left the dealership, we realized that the muffler had rusted off and was missing. We immediately returned to the dealership to bring this to their attention. We spoke to the sales manager, who claimed they thought it had been replaced but promised to take care of it during the appointment for the check engine light. So, on 8-22-23, we brought the truck back for service. We picked up the truck the next day, and they claimed everything had been fixed, and the engine light was no longer on. However, just a couple of days later, the battery died, even though it was dated 1/23, and the check engine light came back on. Frustrated with the recurring issues, we called Jacobs Mitsubishi and scheduled an appointment for 9-6-23. On that day, we dropped off the truck once again. A few hours later, they called and claimed it was an electrical issue. I asked to speak with our salesperson, who had promised at the time of the sale that the check engine light issues would be resolved. Shockingly, he was "too busy" to take my call. I went back to the dealership and I explained the situation, and he shockingly suggested that everything was taken care of even know the check engine light was still on. After going back and forth with the sales manager, they finally conceded and provided me with a vague "I owe you" for $200 and asked us to leave. At the end, the truck is still not fixed even know at the time of sale it was promised that everything would be taken care of. Jacobs Mitsubishi’s answer was take it to a different dealership!

Do not buy from this dealer!! Well let's start from the beginning, I bought a 2012 Chevrolet Tahoe ppv from them back in March 28th *****. Two day after I have it the brakes go all the way to the floor. I bring back to the dealership and they tell me that it needs new rotors and a brake booster at my cost of $500!! What the hell? This is why I went to a dealership so I wouldn't have to deal with used car lot tactics and quality. Then two weeks later I go to leave in my vehicle and it will not start. I have it towed back to the dealer for them to fix it ,after sending 3 weeks there they can't figure it out so they send it to a Chevrolet dealer in ****** at which they send less the 2hr and have figure it out . The computer in the transmission has gone out! Luckily when I bought the truck they also sold me a aftermarket warranty which was supposed to have been the best level with a $100 deductible. So I pay that get my vehicle back again a month later the the vehicle cooling fan's quit and the ac blower motor stops working as well what else can quit. Along with that the factory alarm stops and the remote start Quits. Well come to find out the Body module controller another computer in the vehicle that controls those features has Quit and Needs to be replaced as well guess what the warranty doesn't cover that. Now I Find out that the warranty that was represented to me was not what was written. I was supposed to had the top of the line of the warranty that was represented I now have The Middle Which barely covers anything. I tried calling the dealership several times and never get a call back. This dealership **** through people left and right as every time I call I'm told that that person no longer works here. I just need someone to help me fix this problem, but can't seem to find that person. When they thing you want to buy they are ***** on the spot,but Once they get your money you no longer matter. Great way to do business. NOT! Here we go again more problems.

BUYER BEWARE!!! STEER CLEAR OF THIS SHADY BUSINESS!! We bought a 2019 Ford T250 high top extended van. Upon driving it home from dealership, the engine light kicked on. Contacted them IMMEDIATELY that next morning. They said bring it in, they'd look at it. What they actually did was clear the code to get the engine light to kick back off to make us go away. Turns out after taking it elsewhere to see what that code was, it is perm lockout code (which was over 30 days old since in perm lockout, we had the van less than 1 hour of this engine light kicking on). Turns out, we were sold a $41,000+ vehicle with MAJOR problems. They wanted to wait it out until extended warranty kicked in (per their employee, which turns out is ILLEGAL for a dealership to do, extended warranty refused the claim). So now to fix this problem that they knowingly sold to us, it will be another 4k which they flat refuse to acknowledge. Be VERY wary of this place. They will pass you around pretending to be of assistance, when in all reality they have ZERO intentions of remedying absolutely anything. We will be contacting a consumer auto fraud atty as well as the consumer fraud divsion over dealership licensing. THIS PLACE IS CROOKED, BEWARE, check out their reviews on google and fb!!