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Find a Location

Hyundai of New Port Richey Certified Used Cars has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforHyundai of New Port Richey Certified Used Cars

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/2020

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Hyundai of New Port Richey Certified Used Cars sells and services certified pre-owned Hyundai automobiles

    Business Details

    Location of This Business
    4727 US Highway 19, New Port Richey, FL 34652-4945
    BBB File Opened:
    4/24/2020
    Years in Business:
    12
    Business Started:
    9/29/2011
    Date of New Ownership:
    2/8/2021
    Business Incorporated:
    8/26/2002
    Accredited Since:
    5/1/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MV105887 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 4/5/2025.

    These agencies may include:

    Florida Department of Agriculture & Consumer Services

    2005 Apalachee Pkwy

    Tallahassee FL 32399

    (800) 435-7352

    https://www.fdacs.gov

    BBB records show a license number of VF1135132-2 for this business, issued by Florida Dept of Highway Safety/Motor Vehicles

    These agencies may include:

    Florida Dept of Highway Safety/Motor Vehicles

    2814 E Hillsborough Ave

    Tampa FL 33610

    (813) 740-4288

    https://www.hsmv.state.fl.us.

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • New Port Richey-H, LLC
    Business Management
    • Mr. Bryan DeBoer, President
    • Ms. Tina Miller, Secretary
    • Mr. Christopher Holzshu, Secretary/Treasurer
    • Mr. Edward Impert, Secretary
    Contact Information

    Principal

    • Mr. Mike Casanova, General Sales Manager

    Customer Contact

    • Mr. Mike Casanova, General Sales Manager
    • Mr. David A. Frazier, General Manager
    • Mr. Bryan DeBoer, President
    • Ms. Tina Miller, Secretary
    • Mr. Christopher Holzshu, Secretary/Treasurer
    • Mr. Edward Impert, Secretary
    • Mr. Jonathan Little, Assistant General Manager
    • Ms. Melissa McDuffy, Administrative Assistant
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/31/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I brought my Veloster in for service on 1/23. To the used dealership. After I dropped the car off I got a call from the service advisor ******* saying they couldn't duplicate the issue. If I wanted them to dive into it they would charge a diagnostic fee to make sure the tech got paid incase I didn't get the car fixed. He made it out like I wouldn't be charged the fee If I decided to get the car fixed at the shop. He called back and told me what needed to be fixed and I approved the fix. I paid when I picked up the car. I scanned the invoice and paid not seeing the Diagnostic fee on there. When I got home, Upon further inspection, I noticed the Labor charge was not matching the quote for one hour of labor (220) that is printed on the sheet. I was charged $340 instead. I called back in and the advisor said they charged me for ******** fee. There is no LINE ITEM for a Diagnostic fee anywhere on the invoice. He added more to a labor charge that was literally quoted right below it on the invoice. I told him This is EXTREMELY DECEPTIVE. He said well you have to pay it.I believe the advisor was assuming it could be hidden and hopped I wouldn't notice. This is totally unacceptable. I called for the service manager on Monday 1/29 and left a voicemail , But haven't heard back. I also sent in a complaint form to ************* the owner of the dealership and haven't heard Back at all.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Renee G

    1 star

    01/23/2024

    I have a 2012 Sonata. There was an engine recall, and this dealership, let alone Hyundai itself, is telling me that my car is not burning excessive oil. This dealer, and Patricia, have told me multiple times to drive the car until I reach 1,000 miles, well how am I supposed to drive a car that has ZERO oil in it, on a highway, WITHOUT causing a major accident, or getting hurt myself? This has been going on since August of 2023. This is unacceptable. I have documentation that proves that my car has an engine oil recall. I will be taking these matters to a lawyer, as well as Fox 13 news.


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