Business ProfileforOkaloosa Family Dentistry

In September 2020, my husband had a dental procedure at Okaloosa Family Dentistry. I have double dental insurance. I have had ****** ********* since August 1, 2019. I have had ******* since September 10, 2019. In January 2021, my employer ***** ******************** switched to ********* ***** ******* I lost ********* ***** Dental in April 2021. In October 2021, I signed up with ************************, with my current employer. On March 1, 2022, I received a bill from Okaloosa Family Dentistry, in the amount of 534.81. I called and asked to speak to someone in billing. When they finally called me back, I asked why am I getting a bill when I have double dental insurance. She looked and then said, disregard, we are taking care of it. On March 15, 2022, I receive the bill again. My husband went and spoke with them and they told him that our account was messed up and they were in the process of fixing it. My husband asked for the corporate office billing department and the young lady told him she did not have that information. She could only tell him that billing is in Illinois. On April 15, 2022, I received another bill in the amount of $433.81. And told to pay immediately. I am refusing to pay and I am attaching statements of benefits that indicate this dental provider's billing department does not know what they are doing. The last bill shows payments from different dental plans but no amount. I should not have an out of pocket, beside co-pays. The billing department has made several errors when billing my insurance providers, therefore they are responsible for the mistake and need to write off the amount of $433.81. If they can show me what was billed and what was paid and not just "Dental Insurance Payment" with no amount. This has been going on for almost a year and I have had no success in resolving it. It is frustrating and exhausting and causing a lot of stress.