Campgrounds
Up River CampgroundReviews
1 Customer Reviews
Review from Donna W
1 star02/12/2023
On May 5, 2022 we reserved a campsite at Up River for January 16 through January 30, 2023, paying the full price of $1,615.00. On September 28, 2022 Hurricane Ian hit Florida, devastating Fort Myers Beach and the surrounding area. We started calling Up River soon after about canceling our reservation due to the damage. We finally made contact with someone on October 17, 2022 and they said their cancellation for a refund was September 1st but encouraged us to email them with our request for a refund. We emailed Up River on October 19 and again on November 2 because we hadn't heard from them. We contacted Up River by phone on November 21, 22, 23 and on November 28th Up River requested that we resend the emails. On December 7, we finally talked with Marilyn (the manager) and she said "A policy is a policy and September 1st was deadline for making a cancellation request with a refund and the hurricane was an act of God." We said the hurricane happened after September 1st and even asked for half of our money back. They refused! We feel Up River was very unreasonable when we asked for a refund three months in advance. Ron and Donna W Altoona, Iowa
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