ComplaintsforSCA Auctions LLC

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a specile needs person can not read write spell I payed my bill in full for the car then after they tell me I owe all this more money my bill told me payed in full that add on was not in my bill I payed what my bill told me and they keep my money keep the car I lost my home family and now I am homeless they robbed me

  Business response

  06/14/2024

  Hello! Thank you for contacting us. We offer the access to the online auto auction. Before placing a bid we offer to check the Final price calculator which shows all the auction fees, transaction fee and documentation fee. The terms and conditions shows the terms of payment and the cancellation fee.
  Terms & Conditions
  5. Payments & Fees
  5.5. Relisting & Sale Cancelation Fees: In the event that the full payment(s) for the vehicle(s) is not received within five
  (5) calendar days, we ***, in our sole and exclusive discretion, cancel the sale and relist the vehicle(s). Members shall
  be responsible for the payment of a Relisting Fee of One Thousand U.S. Dollars and No Cents ($1,000.00) or fifteen percent (15%) of the vehicle sale price, whichever is greater. As well as the Sale Cancellation Fee of Six Hundred U.S. Dollars and No Cents ($600.00). Members are also responsible for the payment of any and all costs and fees, such as collection costs, attorneys fees and court costs that *** be incurred by SCA. Bidding privileges will be suspended until the Relisting Fee has been received by SCA. Multiple failures to pay and resulting relists shall result in termination of your privileges and suspension of your Account and result in the member being referred to a third party collections services with an additional $100 collections fee added to the existing outstanding fees.
  5.6. *** Auction Fees: All sales are subject to *** Auction Fees . Prior to placing any bid(s) you are encouraged to
  review and understand the *** Auction Fees and Fee Structure of *** Auctions, as sales will not be canceled based on
  a lack of knowledge of the applicable *** Auction Fees or any other applicable Fees.
  
  ********************************* won the 2013 KIA ****** HYBRID/*****************  stock ********. The last bid was $2500, the final invoice amount including auction fees plus transaction fee plus documentation fee was $3657. The invoice was never paid. So the cancellation fee of $1600 was charged and covered from the security deposit. The rest of the deposit $749 was refunded to 
  Mastercard debit card 8100  on Feb 2, 2023 
  Acquirer Reference Number (ARN) 82711163034000008541322  can help the bank to trace the funds.
  We acted according to the terms and conditions which ********************************* accepted upon the registration. We fulfiiled our obligations in full.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 4/25/24 we bought a 2016 Dodge Ram Promaster from this company. Payment was made the next day.Since then, we are waiting for the paperwork to be completed and be sent by the company. They are blaming a *********** They should have sent the papers to the DMV.We are now waiting for more then FOUR weeks for the papers.

  Business response

  06/03/2024

  Hello!

  Could you please kindly provide more information about the vehicle? Please kindly provide the *** or the stock number. We did not manage to locate the vehicle or the client in our system. We will be happy to resolve the issue as soon as possible.

  Customer response

  06/05/2024

  Hello,

  here are the requested informations.
  

  IAA Stock # ********

  VIN: *****************

   

  Business response

  06/14/2024

  Hello! Thank you for the additional information. We have double check the *** number and the stock. We do not have such vehicle in our system. We have never sold the IAA Stock # ******** ***: ***************** to ***********************************. Could you please kindly double check the seller company? Should you have any questions feel free to contact us.

  Customer response

  06/14/2024

   
  Complaint: 21782040
  
  I am rejecting this response because: ************ is just lying. Attached you will find the invoice and a report.
  
  Sincerely,
  
  ***********************************

  Business response

  06/19/2024

  Hello!

  Thank you for providing the invoice. The invoice is from the company Salvagebid, ********************************************************************************************************************

  But our company is SCA AUCTIONS LLC, ***************************************************************************************************, US

  Please kindly contact the right company. Hope they will assist with the complaint. 

  Thank you

  Best regards

  Customer response

  06/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  05/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I asked for a refund of my deposit and account fee due to my bank not supporting wire transfers I was told that wire transfers were the only way I could pay after winning a bid on a car a few days later after already asking for a refund I was contacted by phone and was given another way to pay but only after 11 days of late charges were assest

  Business response

  05/15/2024

  The full information about the fees and the purchase process is indicated in the Membership terms and conditions. The client is supposed to read and accept it before the registration is completed. The terms and conditions say:
  5. Payments & Fees
  5.3.Vehicle Payments: All payments for vehicles shall be due within one (1)business days of the date of sale and shall be made directly to us via wire transfer in US dollars by 5:00 pm branch local time. In the event of nonpayment within the time period mentioned herein (1 business days), Member shall be subject to late fees of $50.00 or 2%, whichever is greater. No other methods of payment are accepted at this time. We do not accept payment via credit card, debit card, Paypal, trade ins, cashiers checks, money orders, or ACH payment. SCA LLC reserves the right to cancel the bid for any reason and relist the vehicle within its sole discretion.
  5.5.Relisting & Sale Cancelation Fees: In the event that the full payment(s)for the vehicle(s) is not received within five (5) calendar days, we ***, in our sole and exclusive discretion, cancel the sale and relist the vehicle(s).Members shall be responsible for the payment of a Relisting Fee of One Thousand U.S. Dollars and No Cents ($1,000.00) or fifteen percent (15%) of the vehicle sale price, whichever is greater. As well as the Sale Cancellation Fee of Six Hundred U.S. Dollars and No Cents ($600.00). Members are also responsible for the payment of any and all costs and fees, such as collection costs, attorneysfees and court costs that *** be incurred by SCA. Bidding privileges will be suspended until the Relisting Fee has been received by SCA. Multiple failures to pay and resulting relists shall result in termination of your privileges and suspension of your Account and result in the member being referred to a third party collections services with an additional $100 collections fee added to the existing outstanding fees.
  5.13.Nonpayment of Fees; Collection: In the event any of the foregoing fees remain unpaid, we shall first apply any payments made, including your Security Deposit, to any unpaid Membership Fees, Registration Fees, storage, shipping and gate fees, late payment fees, Relisting Fees, and Transaction Fees followed by the application of the payment to the sales price of the vehicle. Any outstanding debts will be directly deducted from the payment method provided by you upon registration, as amended from time to time, without your further approval or notice. We shall not be under any obligation to release a vehicle into your possession until any and all fees and costs have been paid to our complete satisfaction. Should you pay for any fee contemplated herein by a credit or debit card, you agree to authorize SCA LLC to initiate debit/credit entries from your bank account or credit/debit card. 5.14. Refunds and Disputes: Except as set forth herein, no fees or other payments shall be refundable to you for any reason. In the event you object to any fees or costs assessed to you, please contact us.
  
  The section 3. Vehicle Sales & Bidding states
  3.3. Bids:Bid carefully! Once submitted, bids cannot be changed or retracted. We are unable to guarantee that IAA *** accept your bid, and IAA *** reject a Members bid for any reason in IAAs sole and exclusive discretion. You agree that we shall have no liability in the event that a bid you place is rejected. In the event of a tie, a live bidder shall always prevail over a preliminary bidder.If both parties are proxies, they will be requested to place follow-up bids to resolve the tie, or, if doing so does not break the tie, the vehicle will be awarded to the person who bid first, or, alternatively, all bids will be canceled and the vehicle relisted for bidding.
  So once the vehicle is won and awarded to the customer it cannot be cancelled without the cancellation fee.
  When *************************** informed us about the issue with his bank and wire transfer, we were trying to assist and offered another method of payment as one time exception. We informed that the deposit cannot be refunded until the vehicle is paid in full and picked up or the cancellation fee is paid.
  The Terms and conditions and the invoice for the purchase cancellation are attached.
  
  

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Paid there $199 fee to be able to bid on their auction. They never got things cleared so I could do this until after the day I needed to bid. They do not return phone calls, you never can talk to a supervisor. They do not tell all the needed information

  Business response

  05/08/2024

  Dear *********************,
  
  We appreciate your feedback and will work hard to improve our service.  We're sorry to hear that you had a bad experience. We overloaded with calls. Regarding the account according to our terms and conditions your account was activated and OK for bidding as soon as you made a security deposit. The activation of the Premier membership can take up to 24h, and we inform about it on the payment page. According to our records you placed a bid on stock ******** FOREST RIVER 2018 GREY WOLF but somebody outbided you. Hope we will see you among our clients in future.

  Customer response

  05/18/2024

  I reject the response from the company. We never bid on any trailer. The one we planned to bid on sold at auction before they cleared us to bid. Despite the fact theyd charged for my membership of $199 & the deposit of $1000 to allow me to bid. But the clearance for me did not come in until after the auction. The auction was 11 in am clearance later that day. Plus you need a certain number to identify & it wasnt given to me until I called a day or so after the auction.. Ill find proof of phone calls & info. Ill try to add pictures later. Must find first. Date & time the number given after I finally later asked ? & called them. It was never on our sign in info & this was after I had tried to reach them or someone in leadership & calls never returned & hung up on numerous times. 

  Customer response

  05/18/2024

  look on these phone records at ************. This shows you how many times I called & got no help & no return phone calls trying to solve the problems.  I signed up paid fees $199, pd $1000 with a credit card on 4/20 but again never cleared to bid until after am sale 4/24.  I tried to resolve before & after sale 4/24 but never happened.  I deserve my $199 fees as never bid like they stated I did. Read all negative reviews. Theyre a dishonest company!!

  Customer response

  05/18/2024

  Here is my calendar with date of TT sale & saw cc ****** cleared on weekend but never sent membership info to bid until after the sell on 4/24. 

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Scam -won car for 1200, Later got an invoice for 3k (3 times market price for the WORKING version of this car). Only took bank wires (very hard to do if you don't have certain accounts, and almost no money service will transfer to them), took an extra few days just to pay the **** thing. They claimed the car worked and the only damage was scratched. Well the car shows up and it has a flat and the driver said it doesn't even work. Thousands down the drain

  Business response

  03/20/2024

  Good day,
  
  To start with, wed like to highlight that all the cars are sold AS IS: Every vehicle, including all vehicle types,sold through SCA LLC are sold as is where is. No vehicle is represented as being road-worthy, drivable or mechanically sound and any vehicle may require substantial repairs. As such, any vehicle is sold without any warranties WHATSOEVER. Removal of the vehicle from the auction facility constitutes that the vehicle has been thoroughly inspected by the member prior to removal. It is the members sole responsibility to inspect all vehicles, either in person or through third party, prior to purchase and prior to removal of the vehicle from the auction facility.
  
  On the top of the bid amount/I-Buy-Fast price there are 3 fees applied: documentation, transaction and auction house fees (they depend on a bid amount). On the website theres a final price calculator where everyone can check the total cost: ****************************************************** The same calculator is on the vehicles description page.
  
  All payments for vehicles shall be due within one (1) business days of the date of sale and shall be made directly to us via wire transfer in US dollars by 5:00 pm branch local time. We do not accept payment via credit card, debit card, Paypal, trade ins, cashiers checks, money orders, or ACH payment.
  
  Heres the link to our terms and conditions ************************************************************** as well as to FAQ pages ********************************************************************** , ***********************************************

• Initial Complaint

  01/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spent ages looking for a site that would let me bid online for cars for free. I had almost gave up hope when miraculously BAM SCA auctions appeared. I clicked on their site, registered, and sure enough. They claim that their free "BASIC" membership allows me to bid on up to five vehicles and up to $33,000 with no yearly fee. So I spent the next hour or so going through, pulling up cars that looked nice, even set an alarm on my phone so that when the time came in about twelve hours I could wake up and hopefully snag a car for cheap. Sadly, this was not the case. It's all fake, lies, and downright deceptive. You can't actually bid on a car with no fees, they want a thousand dollar security deposit. You can't bid on "live" auctions, which is you know, just a regular auction. And of course, even if I did give them a deposit of a thousand dollars, that would only increase my "buying" power. In order to actually reach the point where I can bid up to 33 grand on up to five vehicles they would need a deposit of $5200. An absolutely outrageous amount when my goal is to pick up a cheap car for a few hundred bucks. It seems this site is making false claims, probably obfuscated by some small print hidden somewhere and personally, I feel robbed. Robbed of my time, robbed of my joy, but most importantly, robbed of my innocence. I knew the car sales business was scummy, but this hits a new low and feels, and could probably be argued in court successfully, to be illegal. You can't honestly make the claim that this site even HAS a free market. It's all catered to people willing to slap down large sums of money to shady internet companies and frankly, I'll have to pass. As a wise man once said, go straight to h*** you thieving b*******

  Business response

  01/31/2024

  Each buyer agrees to our Terms and Conditions when signing up on SCA Auctions website. It is clearly stated that in order to start bidding the security deposit is required. Moreover, all applicable fees are provided and can be easily checked before the purchase on our website. All the options for different types of memberships are presented as well. It is buyers responsibility to check all the information on our website before making any purchases.

   

  Customer response

  02/01/2024

   
  Complaint: 21201523
  
  You mean hidden within multiple pages of fine print that you would need a law degree to properly scrutinize and understand. Do you honestly think because what you're doing is "legal" makes it morally correct?
  
  Sincerely,
  
  ***********************

  Business response

  02/09/2024

  Each buyer agrees to our Terms and Conditions when signing up on SCA Auctions website. It is clearly stated that in order to start bidding the security deposit is required. Moreover, all applicable fees are provided and can be easily checked before the purchase on our website. All the options for different types of memberships are presented as well. It is buyers responsibility to check all the information on our website before making any purchases.

  Customer response

  02/12/2024

   
  Complaint: 21201523
  
  Hiding information in fine print in order to obfuscate important details is morally wrong. Were you not to have misleading informationg displayed, I wouldn't be making this complaint.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've been scammed. On 11-27-23, I won a bid on a vehicle. I paid $1,288, only to be told I owed additional money that exceeded the amount of the bid. I asked for a refund immediately. The invoice sent to me is #*****. I was informed I had an "outstanding balance now" and they didn't refund money to customers with outstanding balances. If I wanted a refund, I had to pay the outstanding balance, $1,319. I asked for a manager. My Grandmother was on the phone as well. The receptionist/customer service rep refused to transfer the call to someone in management. She informed me, "that was the way things worked." She was very rude and difficult. I've never heard of paying more money to get a refund.This company has some questionable business practices. They've sold the car in question to another individual or company but they still refuse to return my refund. I want my refund returned to me as soon as possible.

  Business response

  01/31/2024

  The customer won the vehicle on terms to which he agreed when signing up with our company. It is clearly stated that on top of the bidding amount or Buy now price for each purchase there will be three fees: documentation, transaction and auction fee.
   In the event that the full payment(s) for the vehicle(s) is not received within five (5) calendar days, we ***, in our sole and exclusive discretion, cancel the sale and relist the vehicle(s). Members shall be responsible for the payment of a Relisting Fee of One Thousand U.S. Dollars and No Cents ($1,000.00) or fifteen percent (15%) of the vehicle sale price, whichever is greater. As well as the Sale Cancellation Fee of Six Hundred U.S. Dollars and No Cents ($600.00). Members are also responsible for the payment of any and all costs and fees, such as collection costs, attorneys fees and court costs that *** be incurred by SCA. Bidding privileges will be suspended until the Relisting Fee has been received by SCA. Multiple failures to pay and resulting relists shall result in termination of your privileges and suspension of the Account and result in the member being referred to a third party collections services with an additional $100 collections fee added to the existing outstanding fees. As the payment was not received by SCA Auctions the purchase was cancelled and cancellation fees were apllied.
  If any of the foregoing fees remain unpaid, we shall first apply any payments made, including the Security Deposit, to any unpaid Membership Fees, Registration Fees, storage, shipping and gate fees, late payment fees, Relisting Fees, and Transaction Fees followed by the application of the payment to the sales price of the vehicle. Any outstanding debts will be directly deducted from the payment method provided by you upon registration, as amended from time to time, without the further approval or notice. We shall not be under any obligation to release a vehicle into buyers possession until any and all fees and costs have been paid to our complete satisfaction.

• Initial Complaint

  12/22/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  12 21 23 I loaded $1,000 onto my account in order to have purchasing power which turns out to just be a security deposit your security deposit cannot be used for the purchase of the vehicle which means you have to process a second payment in order to obtain the vehicle I've reached out to multiple Outlets on all numbers provided on the website I've tried to communicate via the chat 24/7 option I have received no response I also was outbid and the vehicle is showing that I am still the highest bidder from Reading other users comments and complaints regarding this system I can tell that they are scamming people out of security deposits and do not intend to sell them the vehicles provided in the listings I'm looking for a quick resolution as I just want my security deposit in return if I'm able to view the car in person and purchase it in person with cash that would be a way better option than using this system SCA stands for scamming car auction

  Business response

  12/28/2023

  We received a refund request on 12/22/2023 and completed the refund the same day. It may take **** business days for funds to settle
  

• Initial Complaint

  12/13/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a car from the local *** auction yard through SCA, a third party broker. Per their terms, I submitted payment on 11/16/2023 within 2 hours via wire transfer from from my bank, ***** Fargo(**), to their bank, ******************* (SVB). Payment did not credit their account, and still hasn't as of today 12/13/2023. SCA eventually told me that SVB needed ** to initiate a wire trace, which I requested on 11/22/2023. Many phone calls later, I made contact with the ** "wire room" and was informed that SVB did indeed receive the wire on 11/17/2023, had made contact on 12/12/2023 with SVB, who said via interbank (SWIFT?) messaging: "PLS BE ADVISED THAT PAYMENT IS CURRENTLY ON HOLD PENDING FOR COMPLIANCE REVIEW WITH OUR SANCTION TEAM. THANKS AND BEST REGARDS. ******* N".Meanwhile, the *** auction yard has racked up >$1000 in storage fees for the unpaid vehicle, and SCA is insisting that it is my responsibility to pay those fees, even if the bank they've chosen to do business with is negligent. I've had ongoing exchanges with SCA, and they've seemed understanding enough, but today, 12/13/2023, an agent named "May" contacted me via their websites messenger feature and told me that if they didn't receive payment today the car would be reneged and I would also be responsible for a $1000 restocking fee. After I conferred with the wire room at **, obtained and sent proof that their bank was at fault, but she repeatedly reiterated that I would be responsible for those storage fees. Their service requires a $1000 refundable deposit to use (not to benused towards purchase), the vehicle cost $750, and all the fees associated, including the delivery service they won't practically allow you to opt out of, added up to $1822. Their marketing strategy is also misleading, leading me to believe that they were a local (***********, **) auction yard. They've received many BBB complaints, but not for anything like this. Thank you for any assistance.

  Business response

  12/15/2023

  Unfirtunately, tt was the client's bank mistake sending money. Instead of SVB, they mentioned SVA (please see the attached). This is the reason why the bank didn't allow the transaction to go through.
  
  We talked to the bank manager once again, we're informed that there's a chance that the money will be settled on 12/14/2023. We received the wire and contacted the yard to reduce storages as much as posiible. On 12/15/2023 this issue was resolved: the yard charged twivc less storages as firstly collected, we paid for the vehicle and covered the rest with the deposit (the client agreed). The rest od the deposit ($400) will be refunded when the client request a refund. To request a refund of your security deposit, visit the "Deposits" tab in your account's "Transactions" section and click on "Request Refund."

   

  Customer response

  12/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  P.S. I apologize for making this complaint. I was frustrated to no end, thought I was going to lose the car and all of my money. Thanks to SCA for getting through this with me.

• Initial Complaint

  12/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  this company takes your money claiming it is a deposit for you to bid on vehicles. company claims you can request money back with no issues. well, you can claim your money back but they will not return it.when i googled address it is apparent that location is not what they claim to be.

  Business response

  12/11/2023

  Dear *************************,
  
  We received only $1,000 as a deposit from you on 11/10/2023 (please see the attached). It's fully refundable.
  
  To request a refund of your security deposit, visit the "Deposits" tab in your account's "Transactions" section and click on "Request Refund."Deposits (1) - SCA
  If you can't log in your account, please email us from your email address ********************************* and we'll complete the refund.
  
  West wishes,
  SCA Auctions LLC
  ***************************************

  Customer response

  12/12/2023

   
  Complaint: 20990611
  
  I am rejecting this response because:
  
  Sincerely,

  My credit card account shows two withdrawls from the aformentioned company. And at this point their site is showing that i do not have any credit or allow me to request any withdrawl. This is why i am very disappointed. I do not want to provide sensative material at this point. I do not trust SCA, and will not provide sensative information to them. I feel they may use my information for further damage. Thanking you in advance.

  
  *************************

  Business response

  12/12/2023

  We provided all the information regarding the transaction details. We received only $1,000 as a deposit and proved it. The refund policy has also been disclosed. To request a refund of the security deposit, visit the "Deposits" tab in your account's "Transactions" section and click on "Request Refund."

  Customer response

  12/13/2023

   
  Complaint: 20990611
  
  I am rejecting this response because: The is correct, you are allowed to request deposit to be returned. I have done that and i still have not recieved any funds. For the additional funds they withdrew, system does not show any mechanism to get refund. the reason i contacted bbb is obvious. I have not been compensated for the first **** dollars.

  The second **** dollar withraw is a form of an invoice, with not option to retrieve. it is evident that the individuals that have worked on this case are negligent. anyone with any business sense would have checked with there financial instution to validate customers concerns. the firm is either negligent and unwilling to track this two tranactions, or is just unwilling to treat the individual with the same promptness as they were able to withdrawl funds from my account.

  Either of the afformentioned circumstances demonstrates that this firm has not business in the business sector.

  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩