ComplaintsforSCA Auctions LLC

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2017 Buick Enclave for $8,428 on 11/09/23. The car had hail damage on it but all the lights where clearly undamaged and in the vehicle at the time of purchase. I received the vehicle 11/15/23 and it was missing the passenger tail light. The price of a used tail light is between $160 and $250, and I asked them to meet me in the middle at $205. I was told since it was pick up at the yard with out the tail light they could not compensate me any money.

  Business response

  12/11/2023

  Accordung to our terms and conditions, 6.1.  ALL VEHICLES ARE SOLD AS IS; Disclaimers of Warranty: Every vehicle, including all vehicle types, sold through SCA LLC are sold as is where is. No vehicle is represented as being road-worthy, drivable or mechanically sound and any vehicle may require substantial repairs. As such, any vehicle is sold without any warranties WHATSOEVER. Removal of the vehicle from the auction facility constitutes that the vehicle has been thoroughly inspected by the member prior to removal. It is the members sole responsibility to inspect all vehicles, either in person or through third party, prior to purchase and prior to removal of the vehicle from the auction facility. Member Terms & Conditions - SCA
  
  We also contacted the yard regarding this issue and received a reply.
  
  'Per the auction rules outlined in section 4 and 5, it is important to note that the sole responsibility of the buyer is to assert, confirm, research, inspect, and investigate all vehicles for sale before placing a bid. The buyer agrees not to base a bid or rely on any information provided by ***, including but not limited to the vehicle's year, make, model, trim style, performance, package bins, mileage, odometer disclosures, title, airbags, vehicle condition, actual cash value, estimated repair cost, damage type, images, sale documents, presence of a catalytic converter, availability of keys, tire condition (tread depth), and VIN plate, as well as whether or not the vehicle starts.
  
  It is important for the buyer to understand that *** is not responsible for any discrepancies in mileage or odometer readings. If the vehicle's odometer reading is important to the buyer, it is recommended to obtain a Carfax report or similar support prior to placing a bid.
  
  In addition, any statement indicating that a particular part is included in the vehicle, such as a catalytic converter, means that the part may or may not be present upon the vehicle's arrival at the *** facility. *** does not provide any representative or warranty that such a part will be present at the time of purchase. Therefore, it is the buyer's responsibility to inspect and confirm the presence of any notated parts prior to placing a bid. If an *** representative was not made aware of any missing parts prior to the vehicle leaving the location, *** cannot be held responsible for the missing parts.
  
  Please consider these important factors before placing a bid on any vehicles through *** auctions. It is crucial to thoroughly inspect and research the vehicles to ensure that your expectations align with the condition and features of the vehicle.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle on SCA AUCTION SITE I am premier member, I purchased the vehicle as a buy it now option for $4000.00 instead of bidding. Total purchase was $5343.00. Sca auction charged me $35.00 broker fee when I did not request broker services,$385.00 brokerage fee I did request no brokerage services ,$109.00 internet fee I did not use there internet, $79.00 service free for unknown services, $725.00 buyers fee when I already paid $299.00 for my membership fee, $10.00 Environmental fee charge for unknown services. Sca did not list or inform me of these Fees before or during the purchase of this vehicle, After I received my bill of sale with the basic purchase information that didnt add up I then requested a break down of these unknown fees. Im being charged for additional fees for services I didnt request and did not use. this vehicle

  Business response

  11/08/2023

  Dear *******************************,
  
  You decided to choose and use SCA Auctions LLC as your broker to purchase a vehicle from an auction. SCA Auction is a broker company for ***I. All vehicles on our website are sold from ***I.
  
  According to our terms and conditions, 5.6.  *** Auction Fees: All sales are subject to *** Auction  Fees . Prior to placing any bid(s) you are encouraged to review and understand the *** Auction Fees and Fee Structure of *** Auctions, as sales will not be canceled based on a lack of knowledge of the applicable *** Auction Fees or any other applicable Fees. Member Terms & Conditions - SCA
  
  As your broker, who provides the dealer's license, we charge 2 additional fees: transaction and documentation.
  
  5.2.  Transaction Fees: All sales shall be subject to a per-purchase Transaction Fee in the amount of Two Hundred Ninety-Nine U.S. Dollars and No Cents ($299.00) or Five (5%) percent of the purchase price, whichever is greater plus applicable fees for Basic Members, Two Hundred Fifty U.S. Dollars and No Cents ($250.00) or Three (3%) percent of the purchase price, whichever is greater plus applicable fees for Premier Members and Two Hundred U.S. Dollars and No Cents ($200.00) or one and five tenths (1.5%) percent of the purchase price, whichever is greater plus applicable fees for Expert Members. Transaction Fees shall not be refundable for any reason whatsoever. Member Terms & Conditions - SCA
  
  5.9.  Documentation Fee: Every transaction will be subject to a nonrefundable Documentation Fee of One Hundred and Fifteen **** Dollars and No Cents ($115.00), Two Hundred and Forty-Nine **** Dollars and No Cents ($249.00) for ******* based members and One Hundred and Ninety-Nine **** Dollars and No Cents ($199.00) for Overseas based members.Member Terms & Conditions - SCA
  
  We do have a calculator on our website and it's provided on each vehicle's page for our clients to check the final price with all fees. Auction Fees Calculator - SCA

  
  No fees shall be refunded as they were charged according to our terms and conditions and auctions policy.
  

• Initial Complaint

  09/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  SCA Auction have LIED on their listing, the listing indicate that the vehicle RUNS and DRIVES, I have placed my bids based on that, after receiving the car it WON'T RUNS near it DRIVES. They have also charged me late and storage fees that does not align with their own policy and they threatened to relist the vehicle and charge me over $1600 for relisting.

  Business response

  09/14/2023

  Dear *********************** *************************,
  
  We're sorry to hear that you had some difficulties using our website.
  
  All vehicles are sold 'As Is' and marked as 'Starts' or 'Stationary' on our website. You cannot find a 'Run and Drive' vehicle on *************************************** The vehicle you purchased is marked as 'Starts' (you *** see the attached screenshot from the website).
  
  The invoice you received and the screenshots you provided state that late fee is charged if the payment is not received within 2 business days from the purchase date. You won the vehicle on 09/06/2023 in a live auction and received the invoice on 09/07/2023. We got the payment from you on 09/11/2023. The late fee was applied on 09/09/2023 (the third day since the purchase date). 
  
  As for the storage fee, North Hollywood location provides 3 free storage days (day vehicle was awarded + 2 days). Therefore, the vehicle started collecting the storages as it was picked up only on 09/12/2023.
  
  According to our terms and conditions, 5.5. Relisting & Sale Cancelation Fees: In the event that the full payment(s) for the vehicle(s) is not received within five (5) calendar days, we ***, in our sole and exclusive discretion, cancel the sale and relist the vehicle(s). Members shall be responsible for the payment of a Relisting Fee of One Thousand U.S. Dollars and No Cents ($1,000.00) or fifteen percent (15%) of the vehicle sale price, whichever is greater. As well as the Sale Cancellation Fee of Six Hundred U.S. Dollars and No Cents ($600.00). Members are also responsible for the payment of any and all costs and fees, such as collection costs, attorneys fees and court costs that *** be incurred by SCA. Bidding privileges will be suspended until the Relisting Fee has been received by SCA. Dear *********************** *************************,
  
  We're sorry to hear that you had some difficulties using our website.
  
  All vehicles are sold 'As Is' and marked as 'Starts' or 'Stationary' on our website. You cannot find a 'Run and Drive' vehicle on *************************************** The vehicle you purchased is marked as 'Starts' (you *** see the attached screenshot from the website).
  
  The invoice you received and the screenshots you provided state that late fee is charged if the payment is not received within 2 business days from the purchase date. You won the vehicle on 09/06/2023 in a live auction and received the invoice on 09/07/2023. We got the payment from you on 09/11/2023. The late fee was applied on 09/09/2023 (the third day since the purchase date). 
  
  As for the storage fee, North Hollywood location provides 3 free storage days (day vehicle was awarded + 2 days). Therefore, the vehicle started collecting the storages as it was picked up only on 09/12/2023.
  
  According to our terms and conditions, 5.5. Relisting & Sale Cancelation Fees: In the event that the full payment(s) for the vehicle(s) is not received within five (5) calendar days, we ***, in our sole and exclusive discretion, cancel the sale and relist the vehicle(s). Members shall be responsible for the payment of a Relisting Fee of One Thousand U.S. Dollars and No Cents ($1,000.00) or fifteen percent (15%) of the vehicle sale price, whichever is greater. As well as the Sale Cancellation Fee of Six Hundred U.S. Dollars and No Cents ($600.00). Members are also responsible for the payment of any and all costs and fees, such as collection costs, attorneys fees and court costs that *** be incurred by SCA. Bidding privileges will be suspended until the Relisting Fee has been received by SCA. Member Terms & Conditions - SCA

  Customer response

  09/14/2023

   
  Complaint: 20598179
  
  I am rejecting this response because: SCA Auction site indicate clearly that the vehicle drives and in another section RUN & DRIVES, please see attached example.

  Their policy indicate that I have 2 to 5 days to pick up the vehicle and they started charge on the next day for storage fee

  
  Sincerely,
  
  ***********************

  Customer response

  09/14/2023

  Even the claim that the vehicle STARTS is NOT true and this is misleading and false which I would not have bid on the vehicle the same amount that I put, this vehicle not starting vs. starting have different monetary value. If SCA Auction was honest and clearly stated that the vehicle stationary and does not start I would have not paid almost 14K for a non working vehicle.

  Business response

  09/14/2023

  The vehicle you purchased is marked as 'Starts' (you may see the attached screenshot from the website).Starts: Indicates that the vehicle motor started (either with or without a jump) and idled when it reached the yard. The vehicle may not start, drive or move forward at time of pickup, and the vehicle may not be roadworthy.
  All vehicles are sold 'As Is' and marked as 'Starts' or 'Stationary' on our website. You cannot find a 'Run and Drive' vehicle on ***************************************
  
  As for the storage fee, North Hollywood yard (the vehicle's location) provides 3 free storage days (day vehicle was awarded + 2 days). Therefore, the vehicle started collecting the storages AFTER 3 days and it was picked up by the client only on 09/12/2023 (the vehicle was won on 09/06/2023 in a live auction and paid on 09/11/2023). 

  Business response

  09/15/2023

  ALL VEHICLES ARE SOLD AS IS; Disclaimers of Warranty: Every vehicle, including all vehicle types, sold through SCA LLC are sold as is where is. No vehicle is represented as being road-worthy, drivable or mechanically sound and any vehicle may require substantial repairs. As such, any vehicle is sold without any warranties WHATSOEVER. Removal of the vehicle from the auction facility constitutes that the vehicle has been thoroughly inspected by the member prior to removal. It is the members sole responsibility to inspect all vehicles, either in person or through third party, prior to purchase and prior to removal of the vehicle from the auction facility.Member Terms & Conditions - SCA
  
  The vehicle you purchased is marked as 'Starts' (you may see the attached screenshot from the website). Starts: Indicates that the vehicle motor started (either with or without a jump) and idled when it reached the yard. The vehicle may not start, drive or move forward at time of pickup, and the vehicle may not be roadworthy.

  Business response

  09/15/2023

  ALL VEHICLES ARE SOLD AS IS; Disclaimers of Warranty: Every vehicle, including all vehicle types, sold through SCA LLC are sold as is where is. No vehicle is represented as being road-worthy, drivable or mechanically sound and any vehicle may require substantial repairs. As such, any vehicle is sold without any warranties WHATSOEVER. Removal of the vehicle from the auction facility constitutes that the vehicle has been thoroughly inspected by the member prior to removal. It is the members sole responsibility to inspect all vehicles, either in person or through third party, prior to purchase and prior to removal of the vehicle from the auction facility.Member Terms & Conditions - SCA
  
  The vehicle you purchased is marked as 'Starts' (you may see the attached screenshot from the website). Starts: Indicates that the vehicle motor started (either with or without a jump) and idled when it reached the yard. The vehicle may not start, drive or move forward at time of pickup, and the vehicle may not be roadworthy.

  Business response

  09/15/2023

  ALL VEHICLES ARE SOLD AS IS; Disclaimers of Warranty: Every vehicle, including all vehicle types, sold through SCA LLC are sold as is where is. No vehicle is represented as being road-worthy, drivable or mechanically sound and any vehicle may require substantial repairs. As such, any vehicle is sold without any warranties WHATSOEVER. Removal of the vehicle from the auction facility constitutes that the vehicle has been thoroughly inspected by the member prior to removal. It is the members sole responsibility to inspect all vehicles, either in person or through third party, prior to purchase and prior to removal of the vehicle from the auction facility.Member Terms & Conditions - SCA
  
  The vehicle you purchased is marked as 'Starts' (you may see the attached screenshot from the website). Starts: Indicates that the vehicle motor started (either with or without a jump) and idled when it reached the yard. The vehicle may not start, drive or move forward at time of pickup, and the vehicle may not be roadworthy.

  Customer response

  09/19/2023

  Hello,

  As i mentioned before the site do show that the vehicle *************** as shown in the attached examples from SCA bidding site, please see attached pictures.

  SCA claimed in their response that the vehicle RUN howvever the vehicle would not not run nor it drive, and fixing these type of issue requires alot of money which as i mentioned i did not account for this extra cost.

  As for the storage charges, no where on the documents i received shows that i have 3 days to pick up the vehicle.

  I received the email at night that i was awarded the vehicle as I did not win the bidding immediately which SCA gave me less then 24 hours to pay for the vehicle and pick it up.

   

  Complaint: 20598179
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  one vehicle ***ded *** buy now amount, was sold thru buy now. reserve price not met, is a secret, they dont start *** meeting reserve price. site didnt refresh quickly,vehicle 2 *** *** ****, buy now ****, went live ***ding, and i get that if *** **** when my *** was ****, while on live *** buy now is removed, so no notifications, says sold, on their site **** was the ***, under my ***, and they are probably going to say reserve price not met. i should request membership refund, i will see what they say on monday. i suggest they start off their ***s with reserve price or list the reserve amount. a total waste of time, for public to *** and be kicked out for dealers to get vip. site still says i have the winning ***.

  Business response

  05/11/2023

  Dear *************************,
  
  We're sorry to hear that you had not a positive experience using our website and service.
  
  When you place a pre-bid, you lock in your maximum bid. During the live auction for the vehicle, our automated system bids on your behalf in small increments to outbid other members. If no one outbids you before your maximum bid is reached, the bidding stops. That's what happened to your bids
  
  .As for the"Buy It Now" option, it is not available on the day of the auction date.
  
  The status 'If bid' means that the reserve price wasn't met and the seller has time to make the final decision. The seller can accept/decline the bid or send a counter offer where the bidder can raise the bid. If the bid is declined, the vehicle can be placed again on the auction or removed.
  
  According to our terms and conditions, 2.7. Cancellation of Membership: You may cancel your Membership at any time by contacting **. No fees paid by you shall be refunded, for any reason whatsoever, in the event you elect to cancel your Account. Member Terms & Conditions - SCA

  Customer response

  05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased two motorhomes in two different states. The first one was in ***********. I bought it on a Wednesday and they expected it to be paid immediately and picked up by Friday when I live in ********. The motorhome cost me *************************************** another 900 in fees (most of which are hidden) which came to *******. In addition to all those fees, they started charging storage fees of 45 a day. I was told to expect to wait 30 DAYS for the Title. So my **** motorhome became a **** motorhome with no title. No title = no Temp tag, no temp tag motorhome cannot be removed from the lot. So if you cannot remove the item from the lot, it accrues storage fees. As long as you owe storage fees, they will not give you the title. If you don't have a title, you cannot remove the item from the lot. This is win-win for them The second motorhome I bought in ******* **********. Same deal, I bout it on Wednesday, had to be paid immediately and picked up by Friday. It was a **** motorhome plus 935 dollars of Auction fees. I paid and got in immediately, even though there is no title for me because they have to send it to ***** and then ***** sends it to me. So, no title= no Temp Tag, or driving permit. The ******* People send the Title to ***** almost right away and ***** said they didn't get it.... I am AGAIN with a **** motorhome that became **** dollars and NO TITLE. The company states that it is a procedure and there is nothing you can do. ALL THE **** STAY AND GOOD LUCK GETTING A TITLE.This is a company where the customer is last! It is a ***********************.

  Business response

  12/14/2022

  Hello! We are sorry that you had such experience. All the information about the auction fees on the top of the bid, terms of storage fee and late fee are disclosed in the terms and condition. We request to read and accept the terms and conditions before the registration. 
  4. Titles, Possession & Shipping
  4.5. Release of Title: Vehicle titles are first transmitted by *** to us and then reassigned to the purchaser upon e-signature of documents pertaining to the sale and provision of a governmentissued form of identification together with payment of all dues. We reserve the right to deny the release of a title to any person for any reason whatsoever. 
  
  5. Payments & Fees
  5.6. *** Auction Fees: All sales are subject to *** Auction Fees. Prior to placing any bid(s) you are encouraged to review and understand the *** Auction Fees and Fee Structure of *** Auctions, as sales will not be canceled based on a lack of knowledge of the applicable *** Auction Fees or any other applicable Fees. 
   
  5.7. Vehicle Storage Fees: In the event that a purchased vehicle is not picked up within two to five (2 - 5) business days, including the day of purchase, the vehicle will incur Storage Fees in the amount of Fifty U.S. Dollars and No Cents ($50.00) per day. The length of time that is allotted to pick up the vehicle (2-5 days) depends on, and is determined by, the *** auction facility. It is the members responsibility to know the amount of time allotted by the *** auction facility before storage fees are charged prior to bidding.
  
  Also, we have Auction Fees Calculator which shows the final invoice amount when you put in the planning bid
  
  https://sca.auction/en/account/fees
  
  The documents had been already sent. We will highly appreciate to do business with you in future. We will be happy to assist to check the fees and the terms of payment before the purchase. We can offer to upgrade the membership for the next year.

• Initial Complaint

  10/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bid on an item solely because it was extremely cheap. I had the high bid all the auction end time, but the auction didn't end like it was supposed to. I sent an email about it to where I was told the item was removed. I replied it was Still on the site. They then said someone used buy now at $24,000 whe the bid was 75. I then asked why someone would do that and why it is still listed as ongoing. They replied because the auction is not finished. I asked how it isn't finished if someone clicked buy now and no response. I have screen shots of the item and verifying what I said and have the emails as well.

  Business response

  10/13/2022

  Taking into account the case, please pay attention that the Seller can remove the item from the auction without any explanation. According to our terms and conditions: 
  
  3.2.  Bids: We are unable to guarantee that the Seller may accept your bid, and the Seller may reject a Members bid for any reason in IAAs sole and exclusive discretion. You agree that we shall have no liability in the event that a bid you place is rejected.  
  Some vehicles have a "Buy It Now" option, where the seller is willing to sell the vehicle immediately at the price listed. The item was back to the auction with Buy It Now price of $24,000. Someone purchased the vehicle according to the price listed thus causing the items removing from another auction. 

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle through SCA, a broker who works with IAA, back in early January 2022.A couple months went by and didn't receive the title. Pursuant to ******** consumer law, titles must be delivered within 30 days. I called about 3 months down the road, and they admitted to losing the title, and they could not obtain another one. We agreed on a "buyback" deal, and refunding me my money. SCA sent me a legal document to sign, which was a "do not sue" ********** Then mother 4 months went by and I finally called them to figure out where my refund was and why they didn't pick up the car. A girl named ************ contacted me saying they don't ever buy back vehicles. I have over 5 months storage I have been paying on a non running vehicle with no title. They won't reimburse me on that either. STAY AWAY FROM SCA AT ALL COSTS!! Hopefully this finds the owner of SCA well. It seems they have a bad track record of shady deals.Contacted an attorney and it looks like an easy civil case for me. An easy fix, now turning into an ordeal.

  Business response

  10/11/2022

  Hello!  We do apologize for the delay, and we truly understand your frustration.   Your initial title document was lost by ***** carrier on the way to your address and the auction couldn't apply for a duplicate title.  We've done our best to find the solution for you and now we're completing your title duplicate with ************* State DMV is finishing the work on the title duplicate and you should get this shortly. We'll get that delivered to you as fast as possible once it's ready. Thank you for your patience.

• Initial Complaint

  09/27/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  I bought a 2020 Tesla Model Y from SCA Auction in June 2022. The total purchase price was $49,010. The car was sold at auction and came with a **************** Certificate. The issue is when I tried to register the car, the salvage certificate is not registered with ******** or listed in the National Title Database. The vehicle only has its original ********** license listed in the national title database. This means that no state will register and/or title this car since the sale document provided is not valid. I've reached out to SCA to try and resolve this and have been told it's not their problem since they provided the salvage certificate. I've pointed out and even provided communication from the *** that states the certificate they provided is invalid. SCA has refused to take action. So have a car I paid $49K for in June and have not been able to register it and cannot do anything with the car until this issue is resolved. I believe this is a fraudulent sale and would like SCA to take the vehicle back and return my money.

  Business response

  09/28/2022

  Hello, we understand your concerns regarding your title and the auction is working on fixing this issue. SCA is not able to resolve this, only the auction from which this vehicle was purchased is able to work with the seller to update the ** records. We have notified the auction and they are actively working to resolve the issue with the title. Once the process is completed, ** records will recognize that the title was successfully transferred, and you will be able to proceed with registering the vehicle. 

  Customer response

  09/29/2022

   
  Complaint: 18138013
  
  I am rejecting this response because: It is almost 4 months since the vehicle was purchased. At which point will SCA cancel the sale and take the vehicle back? I purchased the car to drive, I am not a dealer, I have $50k tied to a car I cannot use. Additionally, the customer service response and lack of update even though I've sent multiple emails to ********************* is beyond acceptable. I am being financially harmed by this transaction since I've had to rent a car whenever my wife needs our other car and since I cannot dispose of this car to get a new one. Simple saying they are working on it is not an answer. I need a timeframe for resolution and alternative actions if resolution cannot be reached in that timeframe. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car using SCA auction that came with a ******** salvage certificate. When I tried to register the car, the local *** conducted a title search through the national title database and found that there was no record of the title being transferred to **, and only the original ********** title was listed in the database. I went back to SCA to help resolve this since the car cannot be registered in any state with the document they provided. SCA basically told me to go pound dirt - that they completed their end of the sale as described by providing a ** salvage certificate, even if that certificate is invalid. This is even after providing SCA the response from the *** that stated the salvage certificate was not valid. I paid $48K for a car that I cannot use and SCA refuses to help. I am in the process of filing a complaint with the Florida state attorney's office and recommend that BBB list this company as fraudulent.

  Business response

  09/27/2022

  Hello, we understand your concerns regarding your title and the auction is working on fixing this issue. SCA is not able to resolve this, only the auction from which this vehicle was purchased is able to work with the seller to update the ** records. We have notified the auction and they are actively working to resolve the issue with the title. Once the process is completed, ** records will recognize that the title was successfully transferred, and you will be able to proceed with registering the vehicle. 

• Initial Complaint

  08/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  August 1st. I went on SCA Auctions to bid on a car. I had to send them a copy of my drivers license and register to bid. After I registered they told me in order to join a live auction i had to up my membership. I did so and paid the $200. Then i tried to go to the live auction to bid on the car and they wouldn't allow me to telling me i had to deposit money to bid. i knew i had been scammed at this point. i called the number from my cell phone lady answered spoke broken english and hung up on me when i told her what happened. I tried back nobody answered. I called again on my work phone the same lady answered and hung up on me again. i can not see a live auction or bid as i was told i could if i paid the $200 membership

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩