Business ProfileforMazda of Palm Beach

I purchased my Land Rover from Mazda of NPB in September 2023 . In April of 2024, my AC started blowing hot air. I called Mazda and they said they are knowledgeable with my car and do not sell any car that they cannot repair. I did purchase a warranty at time of purchase.On April 4, 2024, I brought my car into Mazda and almost 10 weeks later, have yet to get it back. Every week, I have received excuses as to why my car isn't ready. I have made many trips to Mazda and have video taped my car and took pictures to show my dashboard dissembled, parts separated on my seats, floors and top of where dashboard was. The uncertified and unlicensed "mechanics" could not get my car back together and broke valves, o rings, radio, and back up camera in their 9 week attempt to repair my ac. I have shared a few videos and pictures with the Management at Mazda and expressed my concerns on each visit and phone calls. No protection was used on the interior of my car and my leather seats and middle console are now scratched, stained and scuffed. More importantly, I am now going on 10 weeks for a repair job that is billable at *** 12 hours. Mazda without consent, towed my car to Land Rover for diagnostic assistance. It has been confirmed that there is mechanical and electrical damage caused by the many attempts to repair my AC. Mazda's website states that they only hire certified mechanics but I learned on Monday evening during an in person meeting with the Manager and Service Manager that they are not certified mechanics. This includes the Service Manger himself. Mazda attempted to put the expenses of their damages through to my warranty company who contacted me for questioning. I explained my radio and back up camera were not broken when I brought car in for AC repairs. They denied the claims as they should since Mazda broke these parts. Mazda brought my car to Land Rover but refuses to have Land Rover make repairs and they are certified.Mazda has falsely advertised also.