Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/02/2024 I bought a used ***************************************************************************************************************************************** the negotiation. So on 11/29/2024 I canceled the Vehicle Protection plan thru Mazda for a full refund. I talked to Mazda today (01/06/2024) and they said the check was sent out on 12/03/2024 to Palm Beach Mazda in the amount of $2625, for a refund to the **************** I talked to the finance company today (01/06/2025) and they replied the dealership did not send the refund to them yet.

  

  Business Response

  Date: 01/06/2025

  Refund Check has been sent, It takes 15 business days for them to process it. 

  Customer Answer

  Date: 01/08/2025

  Mazda of Palm Beach received the refund check since 12/03/2024, today is 01/08/2025, if it takes 15 days to process, it has been 24 business days and counting, the check should have posted with the finance company by now. 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22774280
  
  I am rejecting this response because:Mazda of Palm Beach received the refund check since 12/03/2024, today is 01/08/2025, if it takes 15 days to process, it has been 24 business days and counting, the check should have posted with the finance company by now.
  
  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 02/03/2025

  Im not sure what part of our respond that you didnt understand. The refund DOES NOT go to you. It is not your money it goes to the finance copy and comes off your principal. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22774280
  
  I am rejecting this response because: I never received a response from Palm Beach Mazda about the inquiry into why it was taking them so long to process the refund to my lender, just more  incompetence their part at best. Worst experience I ever had with a car dealership.  
  Sincerely,
  
  **** ********

  

  Business Response

  Date: 02/14/2025

  We aim to please

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22774280
  
  I am rejecting this response because: If  Palm Beach Mazda is aiming to please, they would have responded to my numerous attempts to contact them about the vehicle warranty not being refunded to the  finance company, in a timely manner..
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:11/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding an unresolved issue with Mazda of Palm Beach and their failure to respond to my repeated attempts to address a service-related concern that put my family at risk.On November 14, 2024, I emailed *** *****, the Service Manager at Mazda of Palm Beach, regarding a serious issue involving the improper adjustment of the rear driver-side caliper on my 2021 Mazda CX-5 (VIN: *****************). On November 10, while driving, my wife noticed multiple dashboard warning lights and heard a strange noise. She pulled over, and upon inspection, I found the caliper hanging loose. We sought immediate repairs at **** Choice, where mechanics confirmed the caliper had not been properly secured, resulting in extra costs.This issue traces back to a brake service performed by Mazda Palm Beach on May 23, 2024. Despite assurances from the dealership that their team did not touch the caliper during the brake service, further research and consultations confirmed that removing and reattaching the caliper is essential when replacing pads and rotors. The dealerships failure to secure the caliper compromised the service, raising serious concerns about its quality and reliability.On November 11, I visited the dealership to raise my concerns directly. Mr. ***** assured me he would investigate and follow up. I provided all necessary documentation, including the Tire Choice invoice, but I have received no response. Multiple follow-up calls and a detailed email on November 14 remain unanswered.This lack of communication is unacceptable, especially given the safety risk my family faced. My trust in Mazda Palm Beach is severely compromised, and nothing now guarantees the integrity of the service they provided. The poor workmanship at this dealership put my familys safety at risk.I am seeking a refund. Your intervention is crucial to ensure this issue is resolved promptly and that future customers are not put in similar danger.

  

  Business Response

  Date: 11/30/2024

  Thank you so much for reaching out and formally making a complaint . You fail to mention you put ****** miles on the vehicle since it was serviced before you had an issue. A years worth of driving , and you are expecting us to believe a 3rd party source on a faulty repair ? We are not and have investigated the matter throughly and consider the matter closed. 

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22615981
  
  I am writing to formally reject your response regarding my recent complaint and to demand a thorough reconsideration of my case.
  First, your calculation of the time elapsed since the service on May 23, 2024, is incorrect. The incident occurred on November 10, 2024only 5 months and 18 days after the service, not a year as you claimed. This discrepancy raises serious concerns about the accuracy and attention given to my case.
  Second, I must emphasize that our 2021 Mazda CX-5 is primarily driven between **************** and Juno Beach via I-95, a smooth highway. In just six months, my wife logged approximately ***** miles commuting for work, excluding additional mileage from errands in nearby cities such as ***************** and ******. The nature of these roads makes it highly unlikely that regular driving conditions caused the caliper to loosen.
  I understand that protecting your business interests is a priority, but my primary concern is the safety of my wife and family. The caliper was not properly secured, and over time, it loosened dangerously. This negligence compromised not only the vehicle's performance but also the lives of those inside.
  When I first visited your dealership on November 11, a staff member incorrectly stated that the caliper had not been touched during the brake service. However, it is well-documented that replacing pads and rotors requires the caliper to be removed and reattached. Before this service, we drove over ****** miles without any brake-related issues. The car had about ****** miles when purchased, and in all that time, the caliper never presented a problem until your team worked on it.
  This situation is unacceptable. The evidence clearly points to an improperly secured caliper, which loosened over time due to insufficient attention to detail during the service. I am asking you to take this matter seriously and provide a concrete solution that addresses both the financial burden we have incurred and the safety risks your negligence has caused.
  I look forward to your immediate response and a resolution that reflects the severity of this issue.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 12/02/2024

  Thanks so much for choosing us ! We consider that matter closed and will not be responding further 

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22615981
  
  I am rejecting your response because it fails to address the core issue and provide a satisfactory resolution. Simply stating that the case is closed does not resolve the problem, nor does it cover the costs we incurred due to your negligent service.
  We had to pay for repairs that were necessary only because the original service was improperly performed. Additionally, the time we have spentand continue to spenddealing with this issue is both significant and unacceptable.
  We expect Mazda of Palm Beach to take responsibility and provide a proper solution that includes reimbursement for the repair costs and acknowledgment of the inconvenience caused by this situation.
  I look forward to your prompt response and a resolution that reflects the seriousness of this matter.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting a formal complaint regarding a defective vehicle sold to me by Mazda of the Palm Beaches on May 30, 2024.I purchased a 2018 *** as my first vehicle at 19 years old and was assured it was in good condition. However, within five days, the car began overheating, requiring immediate service. The dealership kept the car for nearly two months but failed to fix the issue. After driving it for only 12 days, the problem recurred, and the vehicle was in service for another two months. Despite these extensive service periods, the problem persisted, and the car is now inoperable due to a severe engine leak.I purchased an extended warranty that was promised to cover repairs, but the claim has been denied. The dealership has refused to assist further, leaving me with an undrivable car while I continue to make loan payments. This has forced me to rely on costly transportation alternatives, including ***** to commute to work and school.I am requesting that the dealership either:******** of the engine, or 2.Replace the vehicle with one that is safe, reliable, and financed under similar terms with no additional down payment.If this issue is not resolved, I am prepared to escalate the matter further.Thank you for your attention to this matter.Sincerely, Zoleecia ******

  

  Business Response

  Date: 12/27/2024

  Vehicle was sold as is with all flaws . Staff went above and beyond. You can escalate it as far as you would like we can resend you the 38 documents that you signed that our legal depart has reviewed and clear show in over a dozen documents the car was sold as is with alll faults. We are legally required to do nothing but we have continued to try and help you out of good will. You can reach out to *** ***** the service manager you have been dealing with . This will be our only and final response in the matter 

• Initial Complaint

  Date:11/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week, I ventured into the local Mazda dealership with the intention of purchasing a reliable vehicle. What ensued was a harrowing experience that left me feeling violated and financially compromised.I was greeted with a friendly smile and offered a beverage. The salesperson seemed genuinely interested in my needs and preferences. However, this facade of warmth quickly dissolved into a predatory sales tactic.Within minutes of entering the dealership, I was subjected to an invasive credit check. Not once, not twice, but an astounding 13 times. This relentless barrage of credit inquiries had a devastating impact on my credit score, plummeting it to a level I hadn't seen in years. I dropped 130 points in a little over an ******* the night wore on, it became increasingly clear that the dealership's primary objective was to sell me the most expensive, least desirable vehicle on their lot. The pressure was relentless. I was bombarded with high-pressure sales tactics and misleading information.This incident highlights a disturbing trend in the automotive industry: the exploitation of unsuspecting consumers through deceptive sales practices and predatory lending. It is imperative that we hold dealerships accountable for their actions and protect consumers from such unscrupulous behavior.I urge you, dear reader, to be vigilant when visiting car dealerships. Do not be fooled by their friendly demeanor. Be wary of excessive credit checks and high-pressure sales tactics. If you feel pressured or uncomfortable, walk away. Your financial well-being is worth more than any car.I would like this to be rectified on my credit report immediately.

  

  Business Response

  Date: 11/22/2024

  Thank you so much for the review . We are zero pressure and a friendly family owned dealership. No one pressured. You can to an our business to purchase a car. We made you aware we were going to work with the banks to try and get an approval . Due to credit issues we worked hard to try to put something together which we couldnt due to that issue. Credit application dont drop credit scores 130 points. Thanks so much for your review and making us the largest volume Mazda dealer in the nation and the highest rated Mazda store in the country 

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my first oil change from this dealership as a complimentary service. The day after, the engine seized, leaving my family and me stranded. The dealership towed it back and discovered they had left the oil cap off, causing a major leak that ultimately damaged the transmission. They claimed it was a coincidence and replaced the transmission under warranty. On March 8, 2024, the same car broke down again. Despite attempts to use our warrantys towing coverage, we couldnt reach the towing company, so we went to the dealership on March 9. They convinced us to trade in our car for a new Mazda CX-5, claiming it would be more reliable than our current one, which theyd repeatedly mishandled. However, immediately leaving the lot with the new car, the engine began seizing, emitting black smoke from the exhaust, nearly causing an accident, and stranding my pregnant wife and daughter once again. Later, the dealership admitted that a tech had mistakenly overfilled the engine with two extra quarts of oil, causing it to overflow. Although they claimed to have fixed it, I still noticed issues the next day, so I returned to the dealership. At this point, *** ******** acted highly unprofessional, extremely aggressive, dismissing my concerns, calling me a hypochondriac, and telling my family to get in our car and get out of here. My 3 year old was present, making his behavior especially disturbing. We received no updates on our car for over a month, prompting us to leave a review. Only then did the dealership respond, saying they had replaced the transmission AGAIN without our approvalthis was the SECOND transmission replacement on 2 separate cars. We told them we no longer wanted this car, as it now had a rebuilt transmission and wasnt the same car wed agreed to buy. During this time, **** ******* said, If the owners ( *** * ****** ***) thought you had enough proof, they wouldve cut you a check an hour ago. *** even tried to bribe us w/ free gas and service.

  

  Business Response

  Date: 11/17/2024

  We consider this matter closed and will not be responding further. 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22506149
  
  I am rejecting this response because they know they are guilty of what I wrote and thats why they arent responding. They totaled 2 transmissions in 2 different vehicles due to negligence and it left my wife and daughter stranded on the highway both times and made us take the vehicle after they destroyed the transmissions. Not only that *** ******** was extremely unprofessional and cursed in front of my daughter. He was also arrested at the dealership twice for theft. Its public record, you can look it up on the Palm Beach County websites. They also lied to us and made us take our reviews down and they said they would work something out with us but they did not. The owner ****** and *** *** also stated that if they thought we had enough proof they would have already cut us a check. From the owners ****** and *** *** down to management *** ******* and **** Kourakas and salesman *** ******** they are all dishonest thieves. I just dont want anyone else to have to go through what my family did at this dealership.
  
  *** ********

  

  Business Response

  Date: 11/18/2024

  I received your email , please stop contacting us . We consider the matter closed . 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22506149
  
  Nobody is contacting you and nobody is emailing you, you thieves! Its a complaint of how terrible this dealership is. I dont know how you are still in business with all the bad reviews and complaints. **** *******, *** *******, and *** ******** all have the worst karma of all, the karma of waking up and being them. Theyre all horrible people and deserve the karma of being them. This dealership is full of terrible people and it starts with the owners! Mark my words this dealership will be under new ownership soon enough.
  
  *** ********

• Initial Complaint

  Date:11/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my 2022 Mazda in for service on 19/17/2024 While I was waiting, I saw a nice new 2025 Mazda CX-70 in the showroom. I asked salesman *** ******** if they had a black one I could look at. He said yes and went and brought it around to the entrance for me to test drive. Upon returning the sales manager **** ***** said that my current car, the 2022 CX-9 was in demand and that they could give me a great deal on a trade in.There was no sticker in the window but I trusted him as I had a positive experience in purchasing my past vehicle, the 2022 CX-9.The salesman kept going back and forth with proposed monthly payments over and over.He got to $550 a month and I finally gave in and agreed to trade MY car in for the new one.I never saw a window ********** retail purchase agreement featured a cash price of $60,603. Even with a so called rebate of $4,000, I soon found out that I was grossly overcharged by thousands of dollars, as after I closed the deal I looked on their website and saw that my car with the same vin number was listed for sale for only $51,545 plus a factory loyalty rebate of an additional $1,500 direct from Mazda. I have a copy of this information from their website.I then requested the vehicle sticker from the car that I purchased, the sticker I never saw. It was never displayed or shown to me prior to the sale.I insisted upon receiving it because it was part of my car.They went into the back and finally produced it. It was encased in plastic so it could be easily be removed or moved from the vehicle.I now have it as further proof of how I did not receive the entire story about the price of this vehicle.I found that in addition to the basic overcharge for the vehicle, the window sticker was enhanced by the dealer to add a Platinum Protection Plan of pretty much just some car waxes and a few other nebulous items at an additional cost to the original sticker of $2,895.I was overcharged on this vehicle by over $8,000 dollars.

  Customer Answer

  Date: 11/10/2024

  I have added the subject advertisement.

  Customer Answer

  Date: 11/10/2024

  I have added the subject advertisement.

  

  Business Response

  Date: 11/13/2024

  All sales are final , This matter is closed. We will not be responding to any more reviews . 

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22504501
  
  I am rejecting this response because:
  The business has not addressed my concerns of thousands of dollars in any way except to offer me a few free oil changes. In addition, they have banned me from the property. I have not been there since the day I purchased the vehicle so I do not understand the silly response of banning me instead of actually addressing the issues raised. And since they charged me $2,895 for a Mazda Platinum Plan, using the title Mazda in vein, (a plan only usable at their dealership because it is not a Mazda factory plan), the dealership should either refund my payment or welcome me as a valued customer when I attempt to use the services that they charged me for. This entire process has been unfair and certainly does not reflect well on how a 72 year old senior citizen should be treated by a powerful business entity.

   

  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 11/20/2024

  Customer has obtained an attorney

  Customer Answer

  Date: 11/21/2024

  Dealer refused to respond with any options other than All sales are final, this matter is closed. We will not be responding to any more reviews.

  i was left with no other option than to seek legal counsel to protect my rights.

  What other option did I have?

   

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22504501
  
  I am rejecting this response because:

  Their response All sales are final, this matter is closed. We will not be responding to any more reviews left me with no options other than to seek legal counsel.
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 11/21/2024

  We have sent letter to attorney rejecting any form of settlement .

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22504501
  
  I am rejecting this response because:
  It is now in the hands of my attorney since there was a complete rejection of any amicable solution. In fact, there was no response other than complete rejection of my documented concerns. I thank the BBB for their efforts. 

  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 11/22/2024

  We have received the legal letter from his attorney and our team of attorneys has rejected any resolution as well to them. 

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2016 Acura RDX was brought to Palm Beach Mazda for replacement of a wheel and tire on 10/17/2024, today is 10/28/2024 and still not repaired, nobody is returning calls to find out why.

  

  Business Response

  Date: 11/13/2024

  Customer came to service **** on October 18th with concerns regarding vehicle's wheel and tire. After assessing the situation, we communicated the initial cost of the repairs to the customer. We understood that the price was higher than expected. To ensure we could meet the customers needs, we worked diligently to find a solution that would fit their budget. We are pleased to have been able to reduce the repair cost, allowing us to proceed without further delay. 
  We are happy to report that the vehicle was successfully repaired and was  picked up on October 29th. Throughout the entire process, we made it a priority to keep open lines of communication with the customer, ensuring they were informed every step of the way. Minimizing any inconvenience, the repairs were completed within 10 days.
  
  

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22483486
  
  I am rejecting this response because: There was something loose in the front end and communicated that to Mazda of Palm Beach, that caused the damage to tire and wheel, the *** claimed I had to have run something over to cause the damage, I have a warranty on vehicle and the loose part on it caused the damage and Mazda is trying to get out of paying for the replacement wheel and tire. Keep in mind that I also communicated that I couldn't back the vehicle out of my driveway because whatever was loose on the vehicle was jammed inside the wheel. If Palm Beach is willing to cover the cost incurred to me, I will accept the complaint as satisfied.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2022 Kia ********* on August 12th, 2024. I was told the vehicle would get an oil change before it was released to me. When I arrived at home I checked the oil dipstick and the oil seemed very dirty. I called the dealership and spoke with my salesperson Tyriq ************ and he told me that the manager ****** agreed to pay for my oil change. I just needed to submit my receipt and they would send me a check. I have attached copies of correspondence (text messages) and receipt for oil change. I was told that a check would be mailed Monday August 19th. I have spoken on phone and text messaged many times and keep getting told that it would be sent out , but needs approval from general manager. I was already told the check would be mailed out weeks ago. Now, ***** my sales person will not answer my texts. I am just seeking what I was told they would reimburse me.the oil change at ***** lube was $102.32

  

  Business Response

  Date: 09/19/2024

  The check was mailed out via regular mail, and we recognize that this method may result in unexpected delays. We apologize for the delay in receiving your reimbursement check. To address this issue, the dealership has decided to stop payment on check #*****. We will promptly reissue a new check and ensure it is sent to you via ***** for overnight delivery. Should you receive check # *****, please disregard since it will be voided. 

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mazda of Palm Beach replaced my transmission November, 2023. I got the vehicle back in January, 2024. In April, 2024, the car started going into safety mode and throwing up 8-10 warning codes when this would happen. I would have to pull over and restart the car, the engine light would stay on and the start button would be blinking. I took the car into Mazda and they diagnosed the issue as the battery. The battery was under warrantee with another company so I had it replaced. Within a week the same issue continued to occur, the car would go into safety mode with several codes. I returned the car to Mazda in May, 2024. They had my car a total of 8 weeks, and throughout that time I never received any solid information on a diagnosis, just that they were working on it. In July, 2024 they said my car was fixed, again telling me it was the battery, which had just been replaced. I picked up the car, the next morning it wouldn't start. I had the car towed to Mazda and they said that the connections on the battery were loose and they had been tightened to spec and the car was ready. At this point I contacted the 800 number provided by Mazda for customer service and got a claim number. I picked it up, the next day it would not start. I returned it to Mazda again, after a week they told me that it was the **** which was corroded and transfers pressurized transmission fluid through the transmission. I told them that should be covered under the warrantee for the transmission and they disagreed. After negotiating they cut the price in half and I paid $1,200 for the repair. Within 48 hrs, I had the same issue. The car is currently back at Mazda and they want an additional $3000 for the same repair involving the transmission. I have received intermittent contact from customer service, I have not been able to get a call back the service supervisor. I have been without a car for over 20 weeks total and they do not have a loaner for me at this time.

  

  Business Response

  Date: 09/19/2024

  Currently, the vehicle is in our service department and is being worked on by a Master Certified technician. Although the vehicle is high in miles, we are committed to ensuring that the vehicle meets our high standards of quality and performance. The transmission was initially replaced in January when the vehicle had 128,298 miles. I want to assure you that for this second transmission replacement, you will not incur any charges as it would be covered by warranty.
  
  We have provided and delivered a loaner vehicle to the customer to minimize any further disruption. Our team will keep in close contact with the customer and will provide updates once we confirm that the vehicle is functioning properly.

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22237583
  
  I am rejecting this response because:

  I was charged $1,100.00 for services on 8/20/2024 that should have been covered under the warranty for the transmission and the vehicle ended up back at the shop 48 hours later with the same issues.  
  I picked up the vehicle yesterday, 9/30/2024 and due to the previous issues and having to return the vehicle 5 times, I would like to keep the case open a few more days to ensure the vehicle is actually fixed.   
  
  Sincerely,
  
  Elizabeth Warner

• Initial Complaint

  Date:07/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 29, 2024 we bought a new car for cash and trade-in from Mazda of Palm Beach. Have not received the car title. Without complaint we paid the dealership a substantial amount of money for the transfer of ownership, new vehicle registration and new title. You would think in all those charges, a $4.50 paper title would have been included. Nope! The dealer knows how to sell cars but also knows how to duck responsibility. You cannot get to dealership management. Only contact is sales management. At purchase time Sales said if you have questions contact us. A few days after purchase we left a voicemail asking a how does the cars such and such work, we never received a response. When we left a voicemail about process of obtaining a car title, we were ignored. We called and asked for the individual who did the paperwork, we were transferred and eventually disconnected. When we called back and asked for ********************** we were transferred to sales and then to a sales manager. This individual told us it is an electronic title and not paper. We have to pay extra for a paper title. But dealership will not tell us how to see the electronic title. So much for assistance. All we want is the car title. If you want a Mazda, I suggest you find a more open and responsive dealership.

  

  Business Response

  Date: 07/10/2024

  Hello, this is ***** i am the individual that processed your paperwork and went over everything with you, I'm disappointed you feel this way. ****** is actually not the person who purchased the vehicle, our customer is *****************.

  I sat with ****** and ****** on the 29th of May, and I was extremely specific, I had told ***** that electronic title would be the best course of action, because she lost the title to the 2005 ****** that she traded in, I paid $103.50 out of our deal because she lost her paper title on a vehicle that she was trading in. So, the agreement we had in place for the amount to purchase our car instead of charging ***** for losing her title, i decided to pay it myself because she is local and I try to go over and beyond for our local neighbors. It made no difference to myself to process electronic or paper title, i gain nothing from it, because as you can see if I'm willing to pay for their lost title on a vehicle that belonged to them than the $4.50 wouldn't have affected my decision to do it for them. ***** thanked me when i went over the benefits of it being electronically which i have also attached from FLHSMV regarding the benefits because next time, she goes to trade in the vehicle whether it be my place of business or another dealer because more than likely they may not be so generous as we were. ****** stated that i said just ****** mv check and you can see your electronic title. he is correct I had told them you can see their electronic title at any time by googling Florida mv check, as you can see in the attachment it's the 1st search result in black and white.

  Also, the 2005 ****** with over ******* miles i gave them double of what CARMAX was offering for the vehicle they had, I also check my voice mail daily and i didn't receive a message, but mistakes do happen especially calls being redirected due to human error in a place of business, and for that frustration i will give ***** a free oil change for the frustration. and if you guys make a call and you can't get a hold of anyone here, please email me at *********************************** and i ask you to at least give me a day to respond in the event i am off. if it is urgent and cannot wait ask for an available sales or business manager.  Now i believe we showed you how we went over and beyond to help you considering we paid for your lost title and gave you the value we did on your trade and also didn't make you  get a cashier's check for the vehicle you purchase from us and also allowed you to pay us a personal check from a revocable trust, and take the vehicle before even waiting for the check to clear  which honestly a car rental company wouldn't accept it for you to rent a car, while i took it in good faith for over 30k because you are a local neighbor of ours. Now if you changed your mind and want a paper title, i will reimburse you the $4.50 but i think we can both agree that we don't duck responsibility and finished our job. I appreciate the time to go over everything once again with you, and i consider this case resolved and close