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Business Profile

Roofing Contractors

Evans Roofing
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 18 EVANS Roofing with leading man in charge ******* CEO/Co-owner provided estimate and began repairs with reassurance of complete satisfaction with the work. ****** paid for repairs demanded by ******* CEO/Co-owner has been paid receipt attached. Post repair multiple issues came to my attention after first heavy rain and had been reported immediately to ******* CEO/Co-owner with attached photographs and videos. ******* CEO/Co-owner responded I have done my job not my problem you bought bad house it will be a good ****** to you Regardless of his response I kept calling and ******* CEO/Co-owner came and insulted verbally my family but denied such behavior later to me and we agreed it was just misunderstanding.******* CEO/Co-owner asked for more money for repairs and reported all issues resolved. Unfortunately after first rain fall ceiling water stains became more visible and all ceiling was saturated with water. Based on his reassurance of repairs being completed ceiling and walls had been painted and paid for.Called ******* CEO/Co-owner on June 27 reporting leaking ceiling and extensive damage with supporting documents.******* CEO/Co-owner responded through text admitting this needs to be addressed immediately to prevent further damage and mold formation which could be expensive to repair.I told ******* CEO/Co-owner - Im currently several days after open abdominal surgery and home all day recovering and he can come anytime to look at the roof. Almost 8 weeks later ******* CEO/Co-owner on August 24 2023 contacted writer demanding money for repairs. I have emailed to ******* CEO/Co-owner recipient for payment, apparently as it turns out by ******* CEO/Co-owner he forgot payment was made in full.******* CEO/Co-owner after realizing he was paid became rude and disrespectful later Threatening towards writer expressing xenophobic statements which currently being addressed with local Law enforcement agencies. Im hopeful this matters will be addressed and resolved and mediated to all side satisfaction. Since ******* CEO/Co-owner stated he is makes all decisions in the company and will n longer willing to have civil dialogue, I in desperate need to find resolution through contacting Better Business Bureaus.Thank you.Respectfully.*****************, M.D.

    Business Response

    Date: 08/31/2023

    To whom it may concerned, 
    Thank you for your time in solving this complaint. We hope to resolve this issue in a courteous matter!
    We would like to present our response with first stating the schedule of events: 
    5/11 First communication/ Introduction
    5/12- First Visit by ********************************* - He found bees on the roof and asked the customer to have it removed before we could proceed.
    5/13 Quote for full reroof ($40,000) and only repairs back of house (right and left) -(2 areas-$2600 originally and later changed to $3200)sent and Customer approved of repairs project.
    5/16- Customer presents new leaks by pictures by text- (front of the house)
    5/18- First repair is being done (Left and Right side of the back of the house)- Project couldnt not be finished because of the bees-
    5/18- ******* presents new quote at $3200 for front of the house- Customer agrees.
    5/19- Return to finished repairs from 5/18 for back of the house
    5/20- Visit by ******* and received $3200 for back of the house repairs.
    5/23- Repairs completed for front of the house.
    5/24- Customer received pictures of completed job and tried to schedule a time to meet to exchange final payment- (Customer demanded proof of payment to file complaint with additional vendors: realtors and inspectors).
    5/25 Customer complains about aesthetics of repairs and withhold payment.
    5/30 ******* went back to the job site to correct the issue but was unsuccessful.
    6/1 Customer sent a video.
    6/10 Visit by ******* to address issue from video- Water test was completed, and no leaks were found-
    6/12- ************ were concealed to fix the aesthetic issue. Customer texted us Guys did a great job- Thank you!
    6/24- Receipt of payment were sent for first repairs and invoice sent for second repairs.
    The customers presented additional issues via videos but due to the water test performed on 6/10, we did not agree there was an issue related to our repairs.  
    *******, however, did another visit and checked the attic and confirmed that this is not associated with our repairs.
    To support our claim, we are willing to send pictures, videos and proof of emails/ texts.
    We are a professional company and treat our customers with the upmost respect. We take pride in providing quality service and believe we took the extra steps for this customer to service his repairs.
    At this point, we have never received final payment and we are ready to take a loss.
    We hope this concludes this case.
    Thank you for your time!

  • Initial Complaint

    Date:08/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    business name is called Evans Roofing. the time of the transaction is april 2022. the amount of money was 600 cash. The new guy wants to do it for $400 for the water coming from the roof but he said i should get it done from the first person that did it. The complaint i want to file is that he did not fix what he said he fixed and people are telling me i have to fix it and ********************************* is the manager. i payed $600 in cash but the roof is still not fixed. he try to scam me for getting **** then he came down to **** when he said cash and he wanted to make me pay even thought it was never fixed. i try to contact them but they never get back to me.

    Business Response

    Date: 09/09/2022

    Dear BBB Complaint Commitee, 

    We would like to share our side of the story for complaint # Case #********: ********************** 

    We were called on March 31st, for a lead for a repair. 

    Our Co-owner, *********************************, met onsite with the customer on April 1st. The project entailed fixing damaged tiles to respond to their insurance's demand. Our price was $600. 

    Due to the customer's hospitalization, there was some delay and the repair was completed on May 5th, 2022. Please see pictures to support to see completed project: 

    https://app.**********.com/galleries/SFWG3JH4

    On June 10th, the customer contacted us about a new leak in her garage (outside of the previous repair). The original quote was $1800 but since she was an existing customer we lower our price to $1600. 

    On the same day, ******* send her pictures and receipt of payment for the completed project to meet her insurance's demand. 

    We followed up with Mrs. ****** on the leak project and stop at her house several times but it seemed like she didn't not live there anymore. 

    The customer called us on July 8th informing us that the project has been cancelled.

    Our company is committed to quality and honesty. We have completed several projects within her community with plenty of satisfied and repeated customer for both reroof and repair projects.

    We hope we can come to an agreement to resolve this complaint as soon as possible. 

    Please let us know how we can help, 

    Thank you, 

    ********* Devove

    ************

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