Business ProfileforAutoMax Ocala, Inc.

On 3/12/23 I brought a 2019 **** f150. I loved the truck and the customer service was good until I drove it off the lot. When I drove it I immediately noticed transmission slips and power hesitation. The next day I called and reported the problem and was told it’s common on the 10 speed transmission that **** put on this vehicle. I went with what they said but the problem persisted to the point that I was fearful to drive the truck I went back to show them the issue and the salesman also agreed with me that it needs work. They took it to ******* ****** who does their service work and they said they can take a look but most likely they have to take it to **** for service. Which is exactly what happened the next day. **** then said it need a new transmission. And this is where I lost track of who has my truck. I’ve called multiple times and I get nowhere with the company. I have to contact the salesman who sold me the car on his personal phone to get any information since the company can’t. When Jc(salesman) isn’t around the company had no idea what was going on. I’ve had to call Jc to figure out where the truck is at and I was told it was at turner’s transmission. When I called them on different occasions to get an eta they told me that the vehicle is not there. So after 15 days of buying the vehicle and being told it needs a new transmission and trying to communicate it has gone thru 3 dealerships and no one has told me where it’s at now and today was the day I was supposed to receive the vehicle back and when I called to see when I can pick it up I was told the truck got pushed back until Friday due to their workload. I ask if they offer rental and was told no very rudely by Scott. I asked if it would be better to swap vehicle I was told if we did none of the money used for the taxes and fees can be used so trade. I’ve lost time at work. Money on rentals and possibly future job opportunities due to me pushing back the interview until I get my truck back.