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          Business Profile

          Garage Doors

          Marion Garage Doors & Gate Openers

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Garage Doors.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Type

          • Initial Complaint

            12/09/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            This complaint is over a $155.00 service fee: On 12/4/24 we set an appointment for MGD to come out and ***air our Mighty Mule gate opener.When setting the appointment the customer service *** never mention a service fee of $145.00 plus an extra $10.00 travel charge because we are outside of Marion County. Had we been made aware of such a fee's up front we would never have set an appointment. I complete understand with companies charging a reasonable service fee but they should also inform customers of such a fee and also of any additional charges up front. The service man ***** took a look at the unit and said that they don't service this unit and they don't carry parts for the mighty mule gate openers. Then he said he would get us a quote for a new opener. I sent an email to the company explaining my disappointment about the service fee and not being told up front this information. I also mention that on the website they have no mention or service fee or pricing or additional travel fee's.I received an email back for ******* *, she said I was correct they don't mention pricing or service fee's on the website, and if I were concerned about a service fee they would have been happy to discuss this with me before sending ***** out. How did I know to discuss this if I didn't know it exist, that is definitely the companies responsibility to inform the customer of. also ***** made it sound as if they don't service mighty mule or even carry parts for them why didn't they tell me that as well. I really feel this company's practice is unfair and deceiving to consumer. Also the tone of the email I received back from ******* was very patronizing. In conclusion i feel that i paid MGD a$145.00 service fee and a $10.00 travel fee to send ***** out for 20 minutes to tell me my opener was broken they do not service Mighty Mule they are junk and they don't ever carry parts for them. I have the emails available for review.

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          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Years in Business: 25

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          4460 SE 53rd Ave # 2

          Ocala, FL 34480-7403

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          (352) 629-5891

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          2 complaints closed in the last 12 months.

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