Business ProfileforJaguar Land Rover Ocala
New Car Dealers
At-a-glance
Related Categories
Business Details
- Location of This Business
- 5830 SW College Rd, Ocala, FL 34474-5734
- BBB File Opened:
- 3/12/2021
- Years in Business:
- 5
- Business Started:
- 7/22/2019
- Business Started Locally:
- 12/1/2018
- Business Incorporated:
- 7/22/2019
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Marion Automotive Management, LLC
- Contact Information
Principal
- Paul Corbett, General Manager
Customer Contact
- Paul Corbett, General Manager
- Additional Contact Information
Phone Numbers
- (352) 268-8727Other Phone
- (352) 268-8727
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/03/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
November 12th 2021 - Had it brought to LandRover of Ocala because I did notice a small leak and what better place to take it to since I drive a landrover. My insurance called Landrover service and they said they would accept it and take a look at it. Land Rover had it and they were doing the repairs on it and said they did not find a leak, the only thing they found was that the windshield wiper fluid washer fluid so they fixed the hose and said my car would be ready to pick up. I explained to them that I did not think it could be that hose and something else was wrong but they said they couldn't find the problem. I called on December 15, 2021 to see if my car was still going to be ready to pick up December 17, 2021. Shannon in service called me and told me that the car was wet all over front to back and that they found the issue. I drove up there the next day to take a look at my car. (Have photos) of what it looked like) spoke to Matt and Shannon and they promised me that they would protect the car till I get my Insurance to send someone back out. It started raining and it rained all weekend so Sunday my sister and I drove to Ocala from Gainsville, FL just to see if my car was sitting in the same spot and it was. No cover so I called Monday and told Shannon that it rained and my car was not being protected like Matt and Shannon promised me. Monday it rained all evening through the morning so I asked mom to borrower her car and we went to Land Rover of Ocala to check on my car and it was sitting out in the rain still with 3-5 inches of water. ( Have photos and videos. The manager Peter said he was new and had only been there about 9 days. Matt the technician pulls under cover. I was treated horrible by Peter the service Manager( have a recording of the call) also emailed Paul and let him know how unhappy I was and he responded very rudely without calling me to find out what happen and without knowing the facts so his email was full of false statements.
Read MoreCustomer Reviews
2 Customer Reviews
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Most Recent Customer Review
Elina D
1 star
05/26/2022
We started the process In the purchasing one of the cars, I finished an application they run credit, took all private information including ss# ( hard inquiry that lowered my credit score) We are also offered money as a security deposit to make sure the car is not gonna be advertised anymore, but the salesperson said as long as we submitted paperwork it's yours. Which we did! On the way to get the car it's (about 3 hours away) and sign the final paperwork. They knew we are on the way to finalizing everything. Received a phone call where they said the car was just sold. I tried to call back to speak to the manager but every time he was busy it was impossible to get Well, we started the process on one of the cars, I finished an application they run credit ( hard inquiry) on the way to get and sign the final paperwork. Received a phone call where they said the car was just sold. I wanted to talk to the manager but he was always busy it was impossible to get a hold of him. Very unprofessional, very rude, the worst exercise I ever had.
Jaguar Land Rover Ocala Response
06/03/2022
We are disappointed we were not able to sell you a vehicle. We had several active clients considering the same vehicle simultaneously with most of them just as far along in buying/decision making process. We in fact told you there were several people considering the vehicle at the same time and could sell at any moment. We agree that you did submit your credit information through our website for pre-approval. Once you submitted that request, we did just that. We had not collected a deposit from you or signed a buyers order with you. Processing the request for pre-approval is not a commitment for us to hold the vehicle for you. We receive hundreds of online pre-approval requests that do not result in a sale regardless of credit circumstances.
We have also spoken to you and your husband on several occasions so we are confused about not being able to reach a manager. We understand you were disappointed about not being able to finalize the purchase with us and do not take personally the threat to attack us on social media through your connections at Google (on our recorded line). We know it was just your heat of the moment frustration at the situation.
Because of our pricing policies, every client considering the vehicle had the exact same price offering so there is no advantage for us to sell to one person over another.
Over the last several months there have been more customers than available inventory. We will reach out to you if we take in a similar vehicle.
We have also spoken to you and your husband on several occasions so we are confused about not being able to reach a manager. We understand you were disappointed about not being able to finalize the purchase with us and do not take personally the threat to attack us on social media through your connections at Google (on our recorded line). We know it was just your heat of the moment frustration at the situation.
Because of our pricing policies, every client considering the vehicle had the exact same price offering so there is no advantage for us to sell to one person over another.
Over the last several months there have been more customers than available inventory. We will reach out to you if we take in a similar vehicle.
Customer Response
06/03/2022
I'm very disappointed with the way you run your business!
Nobody mentioned or notified us that the vehicle had several interested clients. We mentioned a deposit but we are been told that I don't need to give a deposit once I finish the application, after that, we text you a salesperson that we are on our way. Smart from your site not to collect a deposit ( even though we offered) making you not liable for hard inquiries that now will take me 2month minimum to resolve this. So you make hard inquiries on the credit histories of all your potential buyers( great!!!) you need to put it in writing before customers apply, I doubt people will do it. I never threatened anyone, I mentioned I will leave a review, so people know how you run your business! So about your advantage of selling the car faster because you need to move the car quicker to have credit to buy a new once to have a larger Cap. You lose time if a person needs a day to come down to your location. I have found 4 people who you did the same thing. The way you run your business under a big name it's a shame. I will never buy a car from your dealership and I will make sure people know what they facing by even contacting you!
Nobody mentioned or notified us that the vehicle had several interested clients. We mentioned a deposit but we are been told that I don't need to give a deposit once I finish the application, after that, we text you a salesperson that we are on our way. Smart from your site not to collect a deposit ( even though we offered) making you not liable for hard inquiries that now will take me 2month minimum to resolve this. So you make hard inquiries on the credit histories of all your potential buyers( great!!!) you need to put it in writing before customers apply, I doubt people will do it. I never threatened anyone, I mentioned I will leave a review, so people know how you run your business! So about your advantage of selling the car faster because you need to move the car quicker to have credit to buy a new once to have a larger Cap. You lose time if a person needs a day to come down to your location. I have found 4 people who you did the same thing. The way you run your business under a big name it's a shame. I will never buy a car from your dealership and I will make sure people know what they facing by even contacting you!
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