Business ProfileforJenkins Acura

Feb 2023 we purchased a 2018 **** F150 lifted at 7 1/2 inches ( they were sure to tell us they had just had this done and it cost them 5k thats why the price was higher than advertised when we arrived, except the pictures in the advertisement were of the truck ALREADY lifted), we did buy the truck because my husband loved it, along with 3 warranties (a 3 year bumper to bumper, a 7 yr roadside hazard and service policy) knowing that modifcations such as a lift are often not covered, we asked and the sales man assured us that since we were purchasing the vehicle already lifted that it was 100% covered . April 2023, the truck was having transmission issues, still under 90 day DEALER warranty from Acura Jenkins in ********, we called and took the truck back for inspection, the transmission was toast and needed to be replaced, unable to do it in ***** at their service center the truck was transported down to ****************** where is sat for 2 months before they could put a new transmission in, we made payments on time despite this. Meanwhile communication with us from both Acura and **** was none, we had to reach out to them every time to get an update. We were told they were going to use OUR warranty even though it was still under dealer warranty, we told them no we did not want it to go through our warranty as they are responsible for the repair, they did charge warranty. Fast forward April 2024 and cam phasers have now failed, another 4k fix, we had our mechanic to send diagnostics and repair estimate to warranty company and we were denied due to modifications? We advised they had just paid for a transmission on same lifted truck in Feb 2023 and they said if they had known it was lifted they would not have paid and will not pay for ANY repairs to this truck due to the modification which btw had nothing to do with part failures! So Acura lied to warranty company about truck to get paid from our warranty, and sold us 3 worthless warranties, 100% refund desired