Business ProfileforChokshi, Pranati S Dds

I went to Dr. ********************** for dental work. For each visit, I prepaid and made sure to verify my dental benefits. Before my last visit to her office, I prepaid and verified the services they were going to provide were covered. They told me I was 100% covered on all services after the prepaid out of pocket amount. I went to the appointment and had the procedures done. I checked with the receptionist before I left to clarify again I did not owe anything. A few months later, I received a message that I owed them money. I called and spoke with the receptionist who verified she did remember me prepaying and stated I should've been taken care of, but she would check. From there, I received additional emails with three different amounts I "owed" them as they stated my dental insurance did not cover the claims. I asked why they told me multiple times it was covered and that my prepaid amount was all I owed and I do not feel I was given an accurate response. I informed them that I also work in the medical field and if we misquote a patient, we remove the extra charges as it was our error. I again stated I would not have done the services had I not know they were covered (which was also stated multiple times during my appointments). They have now sent me to collections for what I believe is the 5th amount of $175 that I've been told I owe. I don't believe this is right and I have done all my due diligence as a patient and paid all of my owed dues. I'm really saddened this has happened and it's been very frustrating. This happened in 2021 and they have now sent to collections. I did also file a claim during that time and my dental insurance stated they never contacted them to check benefit coverage.