Business ProfileforParadise Grills

Paradise Grill Total amount: $11,549.19 (purchase date 3/25/24)Purchased GX8C-GSL ************** Pro Both items were scheduled for delivery on 4/19/24, but only 1 item was delivered. I received a call from *********************- Service Manager and was informed that the missing item (Kamado Pro) could be scheduled for delivery the week of May 13th (all deliveries come from *******). I agreed. I called the week prior to confirm and was told that the route was not planned out yet, but most likely Friday, May 17th. I called a few days prior to May 17th and **** never scheduled the delivery. I was then referred to ************************* and she informed me that one was in stock and she could have it delivered Sunday, May 19th. The delivery guys showed up with a Kamado Pro grill wrapped in plastic wrap with the store display sign and scratches and water stains on it. I inquired where the grill came from and was told that it was the floor display model. I never purchased a display model, which I sent back. I guess this was ******** way of quickly trying to resolve the problem. I sent an email to corporate and received an immediate response from ********************* Service Manager, who is going to attempt a few more times to assist. She scheduled delivery for Friday, May 24th, then calls Thursday, May 23rd to reschedule for Sunday, May 26th due to problems with delivery crew. Then sends an email on Sunday, stating problems with delivery crew and that they can delivery it Monday morning, May 27th. Still NO delivery. Plus, you have to wait all day because they refuse to provide a delivery time window. How can a company fumble the football this many times? Customers are being held hostage. They have your money with a final sales agreement, but they cannot delivery the product. Is this a bait and switch tactic? Is this legal? **************** is very incompetent. I'm requesting delivery of item and compensation for poor service. This has been a nightmare.