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          Business Profile

          Nursing Home

          Orange Park Nursing and Rehabilitation

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Nursing Home.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            04/01/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            I have been harassed about paying my father's bill there because they failed to follow through with his ******** to pay his nursing home bill and it has caused me to be put on zoloft and now he is keeping bed sores because of him not being taken care of properly since he is bed ridden. I have paid them ******* so far and I have sent everything they have requested to get his ******** so his bill vam be paid by hospice care

            Business response

            04/11/2024


            We take all concerns seriously and investigate thoroughly. Our records indicate that this individual has been contacted by the facility and/or its representatives a minimum of 11 times to gather the necessary information to complete the ******* *********************** application and submit these bills to the appropriate agency. Despite requesting it many times, we finally received written consent in February of 2024 and the required bank statements.  It was then determined that this patient would need a Qualified Income Trust due to his monthly income as it exceeded the ******** allowable income. As of today, April 10, 2024 a Qualified Income Trust has not been set up and this account has a very high balance that has not been paid, nor have arrangements or a payment plan been attempted by this individual. Furthermore, we acknowledge that she has concerns regarding her fathers care. However, the facility considers patient information to be confidential and complies with HIPAA regulations. She may contact the facility directly to address concerns regarding your fathers care as it may not be discussed via this medium. The facility considers the health and wellbeing of all its residents top priority and we continue to provide quality care to all our residents.

            Customer response

            04/16/2024

            I have requested to have the attorney associated with the nursing home to help me set up the qit because I was told they could do that and still no response and they have yet to reach out to me to make arrangements on payment to them

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          BBB Rating & Accreditation

          B+

          This business is not BBB Accredited

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          Reasons for BBB Rating

          Contact Information

          2029 Professional Center Dr

          Orange Park, FL 32073

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          1 complaints closed in the last 12 months.

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