Business ProfileforAmeriTech Air-Conditioning and Heating

On 8/22/23, I had service done to my ** unit by AmeriTech, due to the unitturning off. After a lengthy diagnostic check by the ** Tech, nothing could be found wrong with the unit. Due to the length of time, the Tech told me he was feeling pressured by management to make a sale. It was reiterated to invest into a ** light and an air purifier unit. My main concern was the unit itself. The unit had turned off once before due to a faulty thermostat, which AmeriTech had replaced. The ** Tech then recommended to flush the drain line and to extend the overflow line that holds the shut-off switch. That made more logical sense to me over any upgrades. The Tech flushed the line and then cut the foam insulationalone with the two PVC lines which included an elbow coming out of the ** unit. Once the work was completed, the Tech reused the foam insulationsecuring it with multiple zip-ties, plus extended the overflow line. I paid $225.21 for the work that was done. I receivedinvoices for the cost of the ** light and air purifier unit fairly quickly, but didn't receive an invoice for the work thatwas completed thatday.On 8/23/23, My wife noticed the ceiling downstairs was wet inthe bathroom and diningarea along with wet areas on the carpet upstairs surrounding the area around the ** unit. I called and left a voice message around 8:25pm to inform AmeriTech of the issues.On 8/24/23, I didn't receive a response, so I called around 8:17am to follow up. Around 12:30pm, ****** came to inspect the issue. He didnt take the time to inspect the ceiling downstairs uponhis arrival. Instead we went upstairs in which I made a comment about we should've started downstairs tolook at thewet spots. Nevertheless, Georges inspection consisted of, removing the ** filter and taking pictures/and or video of the box/chase which took roughly 10 minutes; and came to the conclusion that the leak was coming from the ** coil. He said the wateris falling into the box below the ** unit and then dripping out. I found it odd and I was perplexed that the filter which sits between the ** unit and the box was dry and not wet, but somehowthe upstairscarpet / floor and downstairs ceiling were saturated. I asked if the leak could be coming from the drain line, or from the pressurized cleaning that something might have gotten loose or damaged from when the Tech cut and extended the line from the previous visit. ****** didnt even inspect the previous work that was done to (1) ensure that the work was done correctly and (2) that there were no damaged parts. I also asked if theres a ** device that can be used to view for any leakage just to be sure. He said there is but they are not 100% accurate. Im not a professional, so I just went with what ****** told me. ****** was adamant that cleaning the coil will solve the leaking issue.These are the guys who installed my unit and I trusted them.At that time he flushed the line with Drain Solve solution, drained and filled the line again as he felt that the line can still be clogged. He suggested to use fans for several days to dry the wet spots. In which I had fans running for three days straight. ****** left me the rest of the Drain Solve solution and recommended that in a couple of days to use 1/2 of the Drain Solve solution to flush the line, wait two hours and then pour warm water to flush the line out again.Georgeassured me that mold wont build up on the surrounding areas or wood as it will take a lot more water and years of it to build up. He said drying it out will prevent the mold from happening. I took a picture thefollowing day (8/25/23) from ******* visit. Anew wet spot was visible and expanding in the downstairs bathroom ceiling. I didn't discover anything new in the dining area.On 8/27/23, I took pictures before doing the recommended task of using the 1/2 liquidDrain Solve, wait two hours, and flush with warm water.The results the following day of 8/28/23 were nothing new in the bathroom. But a new wet spot was visiblein the dining area ceiling. At that moment, I didn't feel like thewater damage was coming from the coil. Before investing close to fifteen hundred dollars in getting the coil cleaned, I had to findout if something was wrongwith thedrain line within the wall or the box. So, I hired a handyman that works with ** units, drywall and other repairs to seek a 2nd opinion.On 8/29/23, the handyman made roughly a 10 by 7 hole under the ** unit and found the wood was wet near the drain line and nowhere under the ** box. When the handyman poured water down the line, he didnt see any leakage from below but from above. The leak was coming from a crackedelbow joint coming out of the ** unit in which was part of the work done on 8/22/23. Also this has nothing to do with current events, but I noticed that there's a section under the elbow that was not covered by the wood platform that holds the ** unit. Shouldnt this have been covered when the new ** unit was installed three years ago by AmeriTech? Thehandyman replaced the cracked PVC elbow and poured water to test for any leakage. No leaks discovered. The charge for the service was $200. I purchasedan additional small fan and clipped it to the wood pieceunder the box to help dry the ceiling wood inside the hole. On 8/30/23, I took pictures to see if any new wet spots had appeared. I didn't notice anything. So I decided to do a test and pour a gallon of water down the drain line to see if any new wet spots will appear the next day.None appeared. So another test was done, nothing. I haven't noticed any new wet spots ever since the elbow piece was replaced by the handyman that I called for the 2nd opinion. Had I done the coil cleaning as recommended instead of looking intothe drain line, I would've still had a leaking issue with more damage done to the floor and ceilings. I would like to note that in the 14 years and with two different ** units, I havent had any leaking issues to the ceiling till the lines coming out from the ** unit were tampered with on 8/22/23.I informed ****** of our findings and he said I dont see any paperwork on work or repair done to the line here. I was flabbergasted. I responded with Dont go there. Your ** Tech said it will be documented and in the books for reference. ****** then questioned about the handymans work. Wanted to see an invoice of the work that was done and the findings. I've provided ****** with dates, pictures and a video of where the hole was made to view the box and flooring under the ** via email. Over a month and a half had passed since I sent over the information that Georgerequested with no response. I calledAmeriTechon 10/13/23 around 10:47am and left a message to see if the emails were received. No responses. I sent a follow up email to ****** on 10/27/23 to please verifythat he received all requested information, and that the case is being looked into. He responded with - Good afternoon ***** did check out the info you sent me and I do not think it has anything to do with what we did.Thank YouGeorgeIn which I responded - "********,Thank you for replying. Could you please explain how you came to this conclusion? There was no leaking prior to the service done on 8/22/23.Thanks,-****-"Till this day 2/25/2024, I havent received any answers from ******. No considerations or apologies of any kind. According to their website, their primary focus is to take care of the customer and do the job right. I personally feel that they did not live up to that promise. A mistake was made on their behave and Im paying for it. I feel lied to, betrayed, and taken advantage of. Everyday we have a constant reminder of it when looking up to the ceiling and doing our monthly maintenance to the ** unit. I would like for this matter to be resolved for peace of mind, to be able to focus and move forward in life.