Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01/25/2025 called Ameritech and left a voice message about the Trane unit problem. On 01/27/2025, ***** from Ameritech called me returning my called. I explained to her that I noticed for the first time a black tart coming out from the ** inside unit that I have never noticed before. I told her that I will send her a picture for her to show it to the technician for further evaluation prior coming, she implied that was not necessary that she will the tech on 02/29/2025 for the tech to arrive between 08:00 to 09:00AM. The technician arrived at 08:50AM. No Company ID was presented. I took the tech to the Trane unit and explain and show him the problem. Immediately he said that there was nothing wrong with the unit. He did not even open the unit to give the benefit of the doubt perhaps was something wrong with the **. He ask for payment, I provided the ** and he left indicating the receipt will be on my email box. I called the *** and talk to ***** about the situation and requested to talk to the manager. He never called me that day. I been calling every day to speak with management but no response from as yet.

  

  Business Response

  Date: 02/18/2025

  ****** *****

  *******************

  ********, 35714

  Mr. ***** agreed to pay the $95 to dispatch a technician to his property to evaluate an issue he was concerned about. We arrived assessed the issue and determined it was not an issue and was a typical product used during the installation of the ac unit from 3 years ago. Yes the product had been on the unit for 3 years. Customer demanded his money back said we werent there long enough to justify the charge. We refused to fund the money because we did exactly as he asked and what we agreed to, so he filed a complaint.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reading other peoples complaints against this company, its amazing how similar my experiences have been. ****** is the same guy who promised to help and has never been back. Regardless, ever since the $13k unit has been installed in 2020 by Ameritech, it has had many issues. The latest being, the heater isnt working. Previous issues have never been resolved and the company completely stopped returning my calls and/ or scheduling to send someone out to finally resolve the issue. Issue still remains unresolved, but now the heater isnt working. Its unbelievable these people are still in business. We also had an original condensation issue and other issues I cannot even remember, that have been somewhat resolved, but not fully.

  

  Business Response

  Date: 12/04/2024

  12/4/2024
  

  To:***** *******
  *********************************************************************
  **************
  *****************************

  Good day,

  
  It has been brought to our attention that you called the office yesterday (9 months after the last visit to your property) to find out if you could use another company for your labor and parts warranty(per our recording). We confirmed with you that was an option. You did not report any issues that you might be having with the system, instead you went to the BBB stating you have unresolved issues that are not true.

  We installed a state of the art inverter system for you 4 years ago for $9,300.00 that included a 10 year parts and a 10 year labor warranty through the manufacturer. Any and all the repairs were covered under the warranty program at NO CHARGE to you. You also have 2 other systems, a 6 year old ****** and an 11 year old Trane system. We have been to your property multiple times working on ALL 3 of the systems. So we can appreciate some confusion on which systems we have performed repair or maintenance on. According to our records the system we installed has had some minor issues that were all addressed and corrected at no charge.

  When AC equipment experiences a breakdown, 95% of the time it's faulty parts from the manufacturer or user error. We replace any defective parts per the manufacturer warranty and educate homeowners on how to care for their system. In some cases the replacement parts received from the manufacturer perform well and then fail again. That is not related to the services we perform, it is a manufacturer part issue.
  

  We would encourage you to contact the manufacturer about the failed part/s if it persists.
  Regards,
  Ameritech AC & Heating
  ************
  

  
  

• Initial Complaint

  Date:02/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/22/23, I had service done to my ** unit by AmeriTech, due to the unitturning off. After a lengthy diagnostic check by the ** Tech, nothing could be found wrong with the unit. Due to the length of time, the Tech told me he was feeling pressured by management to make a sale. It was reiterated to invest into a ** light and an air purifier unit. My main concern was the unit itself. The unit had turned off once before due to a faulty thermostat, which AmeriTech had replaced. The ** Tech then recommended to flush the drain line and to extend the overflow line that holds the shut-off switch. That made more logical sense to me over any upgrades. The Tech flushed the line and then cut the foam insulationalone with the two PVC lines which included an elbow coming out of the ** unit. Once the work was completed, the Tech reused the foam insulationsecuring it with multiple zip-ties, plus extended the overflow line. I paid $225.21 for the work that was done. I receivedinvoices for the cost of the ** light and air purifier unit fairly quickly, but didn't receive an invoice for the work thatwas completed thatday.On 8/23/23, My wife noticed the ceiling downstairs was wet inthe bathroom and diningarea along with wet areas on the carpet upstairs surrounding the area around the ** unit. I called and left a voice message around 8:25pm to inform AmeriTech of the issues.On 8/24/23, I didn't receive a response, so I called around 8:17am to follow up. Around 12:30pm, ****** came to inspect the issue. He didnt take the time to inspect the ceiling downstairs uponhis arrival. Instead we went upstairs in which I made a comment about we should've started downstairs tolook at thewet spots. Nevertheless, Georges inspection consisted of, removing the ** filter and taking pictures/and or video of the box/chase which took roughly 10 minutes; and came to the conclusion that the leak was coming from the ** coil. He said the wateris falling into the box below the ** unit and then dripping out. I found it odd and I was perplexed that the filter which sits between the ** unit and the box was dry and not wet, but somehowthe upstairscarpet / floor and downstairs ceiling were saturated. I asked if the leak could be coming from the drain line, or from the pressurized cleaning that something might have gotten loose or damaged from when the Tech cut and extended the line from the previous visit. ****** didnt even inspect the previous work that was done to (1) ensure that the work was done correctly and (2) that there were no damaged parts. I also asked if theres a ** device that can be used to view for any leakage just to be sure. He said there is but they are not 100% accurate. Im not a professional, so I just went with what ****** told me. ****** was adamant that cleaning the coil will solve the leaking issue.These are the guys who installed my unit and I trusted them.At that time he flushed the line with Drain Solve solution, drained and filled the line again as he felt that the line can still be clogged. He suggested to use fans for several days to dry the wet spots. In which I had fans running for three days straight. ****** left me the rest of the Drain Solve solution and recommended that in a couple of days to use 1/2 of the Drain Solve solution to flush the line, wait two hours and then pour warm water to flush the line out again.Georgeassured me that mold wont build up on the surrounding areas or wood as it will take a lot more water and years of it to build up. He said drying it out will prevent the mold from happening. I took a picture thefollowing day (8/25/23) from ******* visit. Anew wet spot was visible and expanding in the downstairs bathroom ceiling. I didn't discover anything new in the dining area.On 8/27/23, I took pictures before doing the recommended task of using the 1/2 liquidDrain Solve, wait two hours, and flush with warm water.The results the following day of 8/28/23 were nothing new in the bathroom. But a new wet spot was visiblein the dining area ceiling. At that moment, I didn't feel like thewater damage was coming from the coil. Before investing close to fifteen hundred dollars in getting the coil cleaned, I had to findout if something was wrongwith thedrain line within the wall or the box. So, I hired a handyman that works with ** units, drywall and other repairs to seek a 2nd opinion.On 8/29/23, the handyman made roughly a 10 by 7 hole under the ** unit and found the wood was wet near the drain line and nowhere under the ** box. When the handyman poured water down the line, he didnt see any leakage from below but from above. The leak was coming from a crackedelbow joint coming out of the ** unit in which was part of the work done on 8/22/23. Also this has nothing to do with current events, but I noticed that there's a section under the elbow that was not covered by the wood platform that holds the ** unit. Shouldnt this have been covered when the new ** unit was installed three years ago by AmeriTech? Thehandyman replaced the cracked PVC elbow and poured water to test for any leakage. No leaks discovered. The charge for the service was $200. I purchasedan additional small fan and clipped it to the wood pieceunder the box to help dry the ceiling wood inside the hole. On 8/30/23, I took pictures to see if any new wet spots had appeared. I didn't notice anything. So I decided to do a test and pour a gallon of water down the drain line to see if any new wet spots will appear the next day.None appeared. So another test was done, nothing. I haven't noticed any new wet spots ever since the elbow piece was replaced by the handyman that I called for the 2nd opinion. Had I done the coil cleaning as recommended instead of looking intothe drain line, I would've still had a leaking issue with more damage done to the floor and ceilings. I would like to note that in the 14 years and with two different ** units, I havent had any leaking issues to the ceiling till the lines coming out from the ** unit were tampered with on 8/22/23.I informed ****** of our findings and he said I dont see any paperwork on work or repair done to the line here. I was flabbergasted. I responded with Dont go there. Your ** Tech said it will be documented and in the books for reference. ****** then questioned about the handymans work. Wanted to see an invoice of the work that was done and the findings. I've provided ****** with dates, pictures and a video of where the hole was made to view the box and flooring under the ** via email. Over a month and a half had passed since I sent over the information that Georgerequested with no response. I calledAmeriTechon 10/13/23 around 10:47am and left a message to see if the emails were received. No responses. I sent a follow up email to ****** on 10/27/23 to please verifythat he received all requested information, and that the case is being looked into. He responded with - Good afternoon ***** did check out the info you sent me and I do not think it has anything to do with what we did.Thank YouGeorgeIn which I responded - "********,Thank you for replying. Could you please explain how you came to this conclusion? There was no leaking prior to the service done on 8/22/23.Thanks,-****-"Till this day 2/25/2024, I havent received any answers from ******. No considerations or apologies of any kind. According to their website, their primary focus is to take care of the customer and do the job right. I personally feel that they did not live up to that promise. A mistake was made on their behave and Im paying for it. I feel lied to, betrayed, and taken advantage of. Everyday we have a constant reminder of it when looking up to the ceiling and doing our monthly maintenance to the ** unit. I would like for this matter to be resolved for peace of mind, to be able to focus and move forward in life.

  

  Business Response

  Date: 03/28/2024

  Dear ****,
  Please contact our office at ************ on Tuesday the 2nd so that we can discuss the situation you have at your home.
  Best regards,
  *************************
  
  

  Customer Answer

  Date: 04/02/2024

  Hello. Update: I called AmeriTech on April 2nd per ************************* message. At 10:12am EST, I asked to speak with *****. ***** (the receptionist) said that ***** is out of town for a couple of days and should return on the 5th. She took notes and said will try to forward the information to him. I'll do a follow up call on the 5th, if I don't hear from AmeriTech by then. Thanks.

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21345409
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 3/29/2024 11:18:18 AM
  Thank you for the update. I will contact ************************* on April 2nd as requested. Ill update BBB after that discussion. Thanks again!!

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/22/2024

  Business

  Most Recent Message

  Date Sent: 4/22/2024 12:42:59 PM
  I responded to the customer then he responded to the complaint with a massage to the BBB. I dont wish to respond to his message to you.

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21345409
  
  I am rejecting this response because:

  Here's some updated information concerning this claim. I received a phone call from ****** on the afternoon of 4/2/24, saying that theyre going to take care of me. He requested to send him updated pictures of the damage and to get two quotes for repairs.
  
  On April 4th (2:43pm), I emailed ****** the pictures along with letting him know that Im working on getting the quotes from several places. Roughly an hour later a second email was sent informing him that it was recommended by one of the contractors to perform a mold test to receive a better estimate. In the email I had asked him how we should proceed. Later that day I called AmeriTech to confirm if the emails were received, but he was not available. 
  
  On 4/16/24 (8:45am), he replied to the email and confirmed that the email with the pictures was received. At 9:10am, I replied to the email and asked if the email concerning the mold testing was received as well. Since the email was sent within an hour, I called AmeriTech to see if I can talk to him. I was told that he just left and theyll forward the message.
  
  On 4/17/24, I sent ****** an email that included two estimates. A total of 4 places were looked into but only two provided quotes. I also included the email on the mold testing information from a company. In the email I asked again how I should proceed.
  
  As of 4/23/24, I havent received any response from ****** or AmeriTech. In the next few days Ill try once again to call AmeriTech to see how to proceed. 
  
  Thank you for your time.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/25/2024

  Customer is not responding to me. He is responding to you

  

  Business Response

  Date: 06/21/2024

  ********************,
  As we have stated in multiple conversations with you personally and via email...we are not responsible for water damage of any kind. It is spelled out in the Terms and Conditions that you received with your work order and invoice that you signed and agreed to. 
  We have attempted to make concessions in good faith that would assist you, but you have refused them. At this time there is nothing more we can do for you.
  

  Best Regards,
  Ameritech AC & Heating
  

  
  

  Customer Answer

  Date: 06/23/2024

  Hello,

  I'd like to submit all the emails between me and AmeriTech as evidence. Is that okay?

  Initially, they seemed eager to assist with this claim when it was first created with the BBB. I've consistently provided all the proof and information they've asked for over almost a year since the incident. However, their responses have often been slow, sometimes taking weeks or even months. Now, their recent message to the BBB and our last phone conversation seem to reflect a different attitude.

  Please let me know how I should proceed.

  Thanks,

  Customer Answer

  Date: 06/23/2024

  Hello,
  

  I am writing to provide an update on my claim based on recent phone conversations with ****** from AmeriTech.
  
  On Wednesday, June 19, 2024, ****** informed me that the quotes I provided from the companies were too high. He said he would reach out to his contact to explore another option. ****** also mentioned that AmeriTech is not responsible for damages as per their Terms and Conditions. When I asked if this applied even if they caused the damage, he reiterated the contract terms and said he would call me back on Friday with more information.
  
  On Friday, June 21, 2024, ****** called back and said his contact could do the job for approximately $1200. He also stated that AmeriTech would only cover up to $500, with the remaining cost being my responsibility. This was the first time I was informed about this payment cap. ****** admitted this but kept referring back to the contract. I conveyed my belief that I should not bear the costs for damages they caused and mentioned that I might need to seek legal counsel. Nevertheless, I agreed to have his contact reach out to me on Monday (6/24/24) to schedule a visit to assess the damages.
  
  Initially, AmeriTech seemed eager to assist when the claim was first filed with the BBB. However, their attitude appears to have changed over time. Is there someone I can communicate with who can assist me further with this case? I'm concerned that companies manipulate their contracts, leaving customers unprotected and stuck managing the fallout.

  Please let me know.
  Thank you for your time,

  Customer Answer

  Date: 06/23/2024

   
  Complaint: 21345409
  
  Hello,

  Regarding AmeriTech's communication to the BBB, they mentioned, We have attempted to make concessions in good faith that would assist you, but you have refused them.
  
  Im not sure what is going on here. ******* contact is set to call me on Monday (6/24/24) to schedule a visit to evaluate the damages. To clarify, I have not refused any services from AmeriTech because only one was just offered on Friday (6/21/24), with conditions. I've consistently provided all the proof and information they've asked for almost a year since the incident. However, their responses have been delayed, sometimes taking weeks to months. Throughout this process, the Terms and Conditions were never mentioned until a recent phone call with ****** on Wednesday (6/19/24).
  
  I feel like a fair resolution has not been reached as I am still waiting to schedule the evaluation visit on Monday (6/24/24). Please provide evidence of the numerous emails where I supposedly refused to cooperate or declined services. I will forward all my emails and details of our recent two phone conversations to the BBB. It appears there is a discrepancy between what is said on the phone/email and what is claimed here.
  
  Thank you for your time.
  Sincerely,
  *************************

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against ********* *** ************ *** ******* located in Orlando, Florida. I have encountered a series of issues with their service that I believe need immediate attention and resolution. On July 24, 2023, I noticed that the air conditioning unit installed by ********* approximately a year ago was showing signs of mold and excessive water sweating. I promptly contacted ********* to address this issue and was requested to provide pictures of the unit. I complied with their request and was informed that I would receive a call from their manager within 24 hours. However, despite their assurance, I did not receive a call back on the 25th. When I followed up, I was told that the manager had left early for the day and I would be contacted the next morning. Unfortunately, this did not happen, and I had to initiate contact on the afternoon of the 26th. During this conversation, the secretary informed me that a technician would be sent on the 27th, and I was informed that I would need to pay for the service call. I expressed my concern about having to pay for the service call since I had purchased their service plan and the unit was just over a year old. Despite my reservations, I agreed to pay to have the issue addressed. On July 27th, a technician from ********* visited my property and examined the system. At the conclusion of the service call, I inquired about payment, and to my surprise, the technician stated that there would be no charge. He mentioned that his supervisor or manager would contact me later that day, or within 24 hours at the latest. He explained that the issue stemmed from the unit's installation and its compatibility with my existing ductwork. To my dismay, I did not receive any communication from ********* despite several follow-up attempts via text messages on August 1st and 3rd. This lack of response has left me frustrated and concerned about the level of professionalism and customer service exhibited by *********. Given the circumstances, I kindly request that ********* addresses the following issues: 1. Replace the unit parts affected by mold growth. 2. Upgrade the ductwork in my residence to match the specifications required by the unit. I believe that these actions are necessary to rectify the problems I have encountered and to ensure the proper functioning of the *** ************ *** ******* system. I appreciate your attention to this matter and your assistance in facilitating a resolution. I trust that the Better Business Bureau will play a pivotal role in resolving this dispute and ensuring a satisfactory outcome. Thank you for your time and consideration.

  

  Business Response

  Date: 08/18/2023

  Mr. ******* *****
  Good afternoon,
  Thank you for contacting us about your concerns in regard to the air handling unit ***** located at your home. After further investigation we have discovered that the issue was there prior to the change out of the system (please see photos attached). The new system that we installed is the same size and capacity as the system we removed. 
  As you are aware the *** is located in a hostile environment (garage) and is going to sweat due to the heat and humidity present in this location. 
  With situations like this, the issue is also typically related to a ductwork (air distribution system) issue. These issues are common when the air cannot exit the *** cabinet. This can be repaired by replacing ductwork throughout the air distribution system. Unfortunately, the ducts were not replaced during the installation per our agreement. 
  In order to reduce the sweating and any growth on the outside of the *** and riser, it is our recommendation that a static pressure test be completed on the ***. Once that has been completed, it is very likely that we would need to design and install a new or partial ductwork system replacement/modification. This would allow the air to leave the *** reducing the temperature of the *** cabinet and would reduce the sweating on the outside of the ***.
  Please contact us if you have any other questions, concerns or would like to schedule a meeting to discuss the cost associated with the recommendations stated above.
  
  George H*****
  
  

  

  Business Response

  Date: 09/23/2023

  Dear Mr. *****,
  
  
  Please see attached docs in regards to the existing system and the new system that was installed. 
  
  As you can see, your old system consisted of a 1.5 ton condenser and a 2.5 ton ***. That is not a matching 1.5 ton system. The system we installed is a 2 ton AHRI matched system. Based on the observations of the existing system, we reduced the existing *** by a half a ton to assist with the duct and cooling performance.
  
  We cannot verify how long it took for the growth on the existing riser to appear on your old system. For all we know it was created 21 years ago. Furthermore, we cannot use a comparison of someone else’s AC system because there are to many variables that cannot be accounted for. 
  
  Most garages reach over 100 degrees. This year we have had record setting temperatures increasing issues for systems located in hostile environments like garages and attics. If the system was located in a closet inside your home, you most likely would not be having these issues. 
  
  Similar to a glass of ice water placed in a garage, it will sweat and condensate because it is hot and humid (“unconditioned space/hostile environment”) in this location. The *** is running at temperatures in the upper 40’s to lower 50’s in degrees and it will sweat just like the glass of water.
  
  The technician is also assuming (unable to test the equipment properly) the air distribution system is contributing to the situation you are having. It is our opinion that some of the issues you are experiencing are related to the existing ductwork and location of ***. Again, we would suggest you have the air distribution system (ducts) replaced or modified to assist with the issues you are having and have had for the last 22 years.
  
  Modifications to your air distribution system was not part of our agreement and will not be replaced or modified by *********.
  
  
  Best regards.
  
  

  Customer Answer

  Date: 09/30/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  AC Issues Resolution Request
  Dear Mr. H*****,
  Thank you for your prompt response and for providing additional documentation. I appreciate your effort to address my concerns, but I must respectfully disagree with some of the points made in your latest communication.
  Firstly, while you have pointed out that my old system had a 1.5 ton condenser and a 2.5 ton ***, it's important to note that this configuration was in place for 22 years without the issues I've encountered with the new system. The point of contention here is that the issues with excessive sweating and mold growth began only a year after the installation of your 2-ton AHRI matched system. This timeline suggests a correlation between the installation and the problems I've experienced.
  Regarding the garage environment, I understand that it can get hot and humid, but it's crucial to emphasize that this new system was recommended and sold to me by your company. If the garage location was known to be a hostile environment for the ***, it should have been a point of consideration during the sales and installation process. Proper guidance and recommendations should have been provided to ensure a suitable system was installed.
  As for the technician's assessment of the ductwork, it raises concerns that this issue was not identified or addressed during the installation, especially given the technician's suggestion that the ductwork might be contributing to the problem. It's concerning that a system was installed without ensuring that the ductwork was adequate for its operation.
  While I understand that modifications to the air distribution system were not part of our initial agreement, it seems evident that the existing ductwork is not compatible with the new system, as acknowledged by your technician. I believe that rectifying this issue is essential to ensure the proper functioning of the air conditioning system, and I respectfully request that your company reconsider its position regarding the cost associated with addressing this matter.
  I am committed to resolving this issue amicably and in a manner that is fair to both parties. I hope we can come to an agreement that ensures the functionality and longevity of the system while addressing the concerns I have raised.
  Sincerely,
  ******* *****
  

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent few emails regarding the below issue to service manager George no body responded. Our a/c was not working so we called Ameritech since complete a/c and heat unit was installed by Ameritech and all part are under warranty. Most of the company refund the diagnosis fee if they perform repairs. Typical labor to install new fan motor is around $100-125. We feel that not only we were charged higher for labor and also not refunded diagnosis fee. After fixing AC I ask to check the Heat. Heat stop working and he mentioned that is due to some blockage. It does not make sense since it was working before. The repairman was real heavy older guy could not even sit so I helped him throughout the process. He was ready to repair but it was too late so I asked him to record everything. Therefore I am asking to refund diagnosis fee, reduce the labor charge and fix the heat since everything is under warranty. I sent few emails regarding the issue to service manager George no body responded. Thanks, *************

  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 8, 2022/08/23) */ As stated in person, email and by phone that our policy is to be paid for services rendered. You are not obligated to use Ameritech for your AC needs and you were told that multiple times prior to the execution of the work. Now that the project is complete, you want a refund and you are maliciously attacking Ameritech for providing a service for a fair price. We hope you will find a business that has policies that align with your preferences in the future! Consumer Response /* (3000, 10, 2022/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all you never replied to my direct comminations to you. That made me to contact BBB and then also you are not addressing the issue fixing the heat. Your response is not professional at all. Business Response /* (4000, 12, 2022/08/30) */ As stated in our last response, our pricing is -in our opinion- a very fair price. Ameritech will not service your 9yr 10 month old equipment for free or discount our current pricing. Furthemore, the work we completed has nothing to do with your current issue. Your technician recommended more troubleshooting need to be done because the gas furnace was shutting off in heat mode. He was not dispatched to make addition repair at that time. Any qualified******** Dealer can handle your warranty needs. We wish you luck finding another dealer to service and repair your system. We hope you will find a business that will work for free and less money. Best regards.

• Initial Complaint

  Date:07/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, I had a new 2.5 ton AC unit installed by Ameritech Air-Conditioning. Everything seemed to be fine until I noticed my thermostat was reading 80 degrees and my house was warm. I called them an informed them of the situation. They sent a tech out by the name of Brian. He started trouble shooting and could not seem to find the problem. In the midst of him troubleshooting, he broke the TXV and replaced it. It went back and fourth to my thermostat and unit. I did not see other parts being repaired. He indicated everything should be fine. Hours went by and thermostat continued to read incorrectly which is causing my AC unit to not shut down. This is causing my electric bill to be outrageously high. Atleast three techs have been out to my home and struggle to find the problem. It is July 5th and the issue has not been resolved. I'd like my full refund back and for them to come get their AC unit. Thanks you for helping me resolve this nightmare.

  

  Business Response

  Date: 07/13/2022

  Consumer Response /* (2000, 5, 2022/07/11) */ ---------- Forwarded message --------- From: *********************************** Date: Mon, Jul 11, 2022 at 3:09 PM Subject: Re: BBB Complaint Case#******************************************* To: Better Business Bureau I would like to close the complaint that's resolved.