Complaints

This profile includes complaints for Frank Gay Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Frank Gay Services, LLC

  6802 Stapoint Ct Winter Park, FL 32792-6674

  
• 

  Frank Gay Services, LLC

  100 Sunport Ln Orlando, FL 32809-7892

  
• 

  Frank Gay Services, LLC

  100 Sunport Ln Ste 100 Orlando, FL 32809-7892

  
• 

  Frank Gay Services, LLC

  6810 New Tampa Hwy Ste 200 Lakeland, FL 33815-3165

  
• 

  Frank Gay Services, LLC

  333 W Granada Blvd Ormond Beach, FL 32174-6295

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for service never performed and they will not return my money. I did cancel the order.

  

  Business Response

  Date: 03/18/2025

  Frank Gay Services appreciates the customer's feedback and the opportunity to address their concerns. We are pleased to report that we have reached out to the customer and have issued a full refund. The refund check has been processed and mailed, and the customer should receive it within the coming week. We sincerely apologize for any inconvenience this matter may have caused. We are committed to providing excellent customer service and are taking steps to ensure similar issues are avoided in the future. Attached is the refund invoice.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Frank Gay has quoted me an performed work that created more plumbing problems and has not followed up with a refund or the quality of work suggested in their invoices or verbal exchanges.They put in a water line that was falsely said I needed. This has poor performance and they will not refund or follow up.They put in 2 wrong filtration systems causing several expensive problems to occur that they have not followup on with refunding me.**** some person send me an unprofessional contract to have the filtration system removed and only refunded me a quarter of the money bit has not refunded the other problems they caused in my house as a result:They broke my water heater then charged me to replace it.They said they'd fix my pool from being refilled with the dirty water and they have ******* for months I have dirty water coming in my house that they never even tested and it is causing poor water performance and my pipes are being ruined. They have NOT abide by any of their work suggested in their invoices or contracts. I want a refund for the water heater and water line to shed

  

  Business Response

  Date: 03/04/2025

  Frank Gay Services appreciates the customer's feedback. We have endeavored to be accommodating to customer's requests throughout this process. However, we must also uphold our business practices and address claims that are unsubstantiated or misrepresent the services we provided. It appears the customers primary concern was with the filtration system. We acknowledge the issue with the filtration systems and have already refunded a portion of the cost (attached is original invoice and the refund invoice), as well as offered a contract for their removal. The customer declined to sign. We are willing to discuss further compensation for any related problems but require documentation to support the customer's claims. Regarding the water heater replacement. We want to clarify that we did not damage the customer's existing water heater. Our technicians installed a new unit at the customer's request, and the customer authorized and paid for this service. Based on the age of the previous water heater, we suggested she contact the manufacturer, *****, to explore potential reimbursement options for improper installation by the original installer. This was a courtesy offered to assist her. The water line she approved the installation of the water line before work commenced. She stated she was experiencing performance issues; we offered to investigate and address them. She declined that as well. As for the pool refill, we have no record of any agreement to fix the pool. Please provide details or documentation supporting this claim as well. We are committed to resolving this matter fairly. However, we must reiterate that we require documentation to support claims of damage or faulty work caused by Frank Gay Services. It is important to note that the customer has repeatedly threatened to file a BBB complaint every time a refund was not immediately granted, even before providing documentation to support their claims. This pattern of behavior is evident in the email exchanges between the customer and our ******************** operations manager, which we have attached for your review.

  

  Business Response

  Date: 03/04/2025

  Edited to add signed *** agreeing to remove halo and refund the difference of work already completed. 

  Customer Answer

  Date: 03/14/2025

  Why o you keep closing this?

   

  They never refunded me.

   

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation of a faulty or overpriced item misdiagnosis of services that were required over charging for services that were requested to be done predatory business practices

  

  Business Response

  Date: 02/19/2025

  We appreciate the customer bringing their concerns to our attention. We have carefully reviewed the images provided, which show evidence of burnt contactors. We understand the customer's reluctance to move forward with repairs, including motor replacements. Our records indicate the system was operating correctly since its installation in November. To address the current issues, a comprehensive diagnostic and repair plan is required. We are prepared to offer a detailed quote outlining the necessary repairs. However, given the system's continuous functionality, we are unable to offer a refund.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22925540
  
  I am rejecting this response because:

  One of the complaints made was predatory business practices, overcharging, and taking advantage of customers. As you can see from the attached image, the part was replaced for $90 purchase price of the part and a $120 installation fee from an HVAC contractor wow Frank gay chose to submit a proposed amount of $1156. This is predatory. It is criminal and they told me that my unit was in good shape just three months earlier and still refused to cooperate and finish the job that they had originally charged me $3000 for by not replacing the breakers or coming back to inspect the unit. They also offered no warranty your paperwork on the $3000 compressor that I purchased. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 03/03/2025

  Thank you for the feedback. We understand your perspective regarding the pricing differences between Frank Gay Services and other HVAC contractors. We respectfully disagree with the characterization of our pricing as "predatory" or "criminal." While we acknowledge that our prices may be higher than some competitors, this reflects the value and comprehensive service we provide to our customers. We are not the right fit for every customer, and we understand that some may prioritize the lowest possible price. However, we believe that our upfront pricing model, 24-hour service, fully stocked trucks, and commitment to quality workmanship offer significant benefits that justify the cost. Regarding your specific concerns: Pricing Transparency: Our upfront pricing model ensures that you approve the total cost before any work begins. This eliminates surprises and allows you to make an informed decision. Part Replacement: While we cannot comment on the pricing of other contractors, we stand by the quality of our parts and the expertise of our technicians. Previous Unit Assessment: It's important to understand that ************ can experience issues even if they were recently assessed. Wear and tear, changes in usage, and other factors can contribute to unexpected problems, your existing AC unit, which, as noted in our previous response, was already in poor condition and not originally installed by us. Warranty: All of our work comes with a 1-year warranty from Frank Gay Services, in addition to any applicable manufacturer warranties. We are happy to provide documentation of this warranty upon request. We value your feedback and are committed to continuous improvement. 

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22925540
  
  I am rejecting this response because:
  As seen by the attachment above, this business is charging an unfair and exorbitant price for a good or service during a time of crisis. Living in Florida and not having air conditioning when the temperature is in the 80s is unacceptable charging almost 5 times the amount that was paid for the service and the part that I received to have my air conditioner fixed is the very definition of predatory and price gouging 
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 03/07/2025

  Thank you for your response and for clarifying your concerns. We understand your frustration regarding the cost of our services. We want to address your claim of price gouging. In the state of Florida, price gouging regulations are specifically applicable during a declared state of emergency. As there is no current state of emergency related to air conditioning services, our pricing structure is not subject to those regulations. We acknowledge that our service fees may be higher than those of some other providers. We strive to offer a premium level of service, which includes highly trained technicians, expedited service, extended warranties, etc. We recognize that our services may not be suitable for every budget, and we respect your decision if you choose to pursue alternative options. We provided you with various repair options, and you elected to proceed with the specific service that was performed. Since the completion of the repair, the system has been  functioning as intended. The repair itself is not the source of the current issue. Our assessment indicates that your air conditioning system is nearing the end of its lifespan and requires a complete replacement. We understand that this is a significant investment, and we are happy to discuss financing options or alternative solutions that may better align with your budget. We maintain that our practices are not predatory. We aim to provide transparent and comprehensive service, and we regret that our pricing did not meet your expectations.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22925540
  
  I am rejecting this response because:
  By saying that you have a slightly higher price range than other services is an understatement. The part was $90. The installation was less than 100 it took less than 15 minutes for the technician to replace the part you were charging five times that much and requesting that I do a $4000 reconditioning when you had just put in a $3000 compressor you also never followed through with the requirement that was given to me by the technician that you were going to replace the breaker system for free You signed me up for a program that is worthless. I have talked to many of your customers who have feel like they have been more than triple or quadruple the price they paid for other places this is price gouging by living in Florida and having extreme heat and air-conditioning being a requirement to have a comfortable living experience this is considered a required service. Anyone who could advertise the way that you do and claim that you are a family own company and take advantage of the citizens of this state in the manner in which you did should be ashamed of yourself. This is not a slightly higher price. This is entirely price gouging. It is taking advantage of people in a vulnerable state. I am gonna make sure that everybody that I encounter knows how I was treated and its interesting that many people I have spoken to have had similar Situations with you and increased price that was above and beyond normal and customary. That is the very definition of gouging, taking advantage of people in a vulnerable state.
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've received random texts messages and responded to them by stating I have not set up any appointments and to stop texting me.They proceeded to text so I blocked number.Then they start emailing me and even though I report it as spam it's still coming through. I've also done the same with email stating that I did not schedule anything with them and I'd be contacting the BBB if they continue to email me.They did, yet again, while I was in ***** picking up my abuela with an invoice. Today I've now received another email and I'm no longer playing any games. Don't know what's going on with this company but no one is reading anything that is sent to them so now it comes to this.

  

  Business Response

  Date: 02/06/2025

  Frank Gay Services appreciates the feedback. The phone number and email have been removed from the account. No further contact will be made. 

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After replacement of 20yr old system power bills went up (at the same temperature, it runs more often) Air fluctuates (blows hard, soft, hard, etc.), no 1 out knows why.Called on installation concerns & damages during, sent someone to fix.Called for unit in garage leaking TWICE. 1st patched, leaked again, 2nd they were there a long time patching & complaing quietly to each other about bad install job. After patching, still not cooling like old system was. Outside unit kicks ridiculously LOUD every time, on the opposite side of the house I hear the concussion & know exactly when the air is about to run, every time. *** said it was pulling a lot of power to go on, but didnt know why. Also stated it was oddly low on refrigerant despite being installed only months prior.Then when it got cold enough for heater, unit was making a noise like a Mac truck engine. 1st guy couldnt figure it out, wouldnt do it while he was there, despite having 2 videos said he cant diagnose it without hearing it, but no one offered to come out at hours it was doing it to diagnose. I found the problem myself, fan was off centered hitting the side of the case when it got too cold & the plastic shrunk. Made another appointment & pointed it out, they tightened 1 side to pull the fan a little more center, just enough to not make the noise, its still close to the *********** forward 2 mo I find a puddle in garage. Investigating I find a hole in wall gushing water every time the heater ran. Wall and trim are stained ****** showing leaking behind the wall awhile before it finally bust through. *** today came to conclusion that a pipe is cracked. WHY are there so many problems with installation?! Whats the next thing to go wrong, whats going on that I cant see in the walls? Even though they are coming back out to fix, I have 0 faith in the rest of the installation that the system is okay. 6 fixes in 8 mo. so far. Losing $ with all this time off to be there.

  

  Business Response

  Date: 01/30/2025

  Frank Gay Services appreciates the customer's feedback. The customer has been in contact with our Customer Experience Specialist, and they have come to a resolution address the customer's concerns. 

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory enough to me.

  They have been working with me the past two weeks, unit is working well currently, not everything that I was told would be done was completed so I do not release any responsibility to fix those items if they become a problem in the future. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We unfortunately hired this company to install a "mini Split" air conditioning unit in our garage, after they gave us an estimate, and sold us an extended warranty. within 2 months after installation, it stopped working. We had a technician out, and he "looked up the error code", and told us it didn't make sense, and left. The unit continued to malfunction, and we were then unable to get in touch with any type of manager or customer service at the company even after repeated calls. We left multiple messages with the answering service, and received no response. After this we had lost all faith in the company, and questioned its legitimacy, especially after being upsold an additional "warranty", that was apparently not worth anything considering the lack of ability to get a response from the company. In an unrelated incident, the sales department of this company texted me daily to have a technician come out and inspect our house. They sent a person named *****, who arrived smelling of cigarettes, and appeared intoxicated. He walked around the house, commented repeatedly on our belongings, and only quickly did he plug a device into a couple of outlets, then told me I needed new circuit breakers to prevent lightning from striking my house. After this, he proceeded to take pictures of my guitar collection, and our bedroom. This was all very uncomfortable, and he would not leave. Finally, just short of me considering calling the police, left.After this we were even more disillusioned. We actually felt unsafe with anymore employees of this company entering or house. I finally reached a 'manager" who sent out a tech named **** he assed the unit, and said it was "leaking refrigerant due to faulty installation" at this point we demanded removal of the unit, and refund. They have refused, and have now stated they will no longer communicate with us.

  

  Business Response

  Date: 01/20/2025

  We appreciate the customer's feedback. We want to clarify that we have been in communication with the customer and have reached a mutually agreeable resolution. We understand their initial frustrations regarding the mini-split unit and communication challenges. We have taken their concerns seriously and have worked diligently to find a solution. We have scheduled a service visit for Wednesday, January 22, 2025, at which time we will thoroughly address all remaining concerns regarding the mini-split system. We are committed to ensuring the customer's complete satisfaction and are confident that this upcoming visit will resolve the outstanding issues. We value our customers and strive to provide excellent service. We regret any negative experiences the customer may have had and are dedicated to making things right.

  Customer Answer

  Date: 01/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/18/24, we had electric tech (****) make me feel uncomfortable, invading my space, and cornered me in my garage in between my car and wall. he wanted to take off my electric panel. When I questioned this he said it was required. I told him I needed to contact the homeowner since he was paying for the services if we continued. The homeowner said to do whatever is part of the est and well get back to them. We hung up and the tech got upset, if hes just going to chew me out for the price which is gonna be a couple hundred bucks, why am I even here, why am I even bothering. I told him that he could leave and I didnt like how this was going. Since he didnt want to do the estimate he should just go. I said I would call cust service after he left. he got louder and called his sup. I told the sup (******) I was uncomfortable at the end of the call; he told his tech to finish the estimate and get out of there. He & another sup asked why I didnt call the cops. I stated he was being hostile and I felt threatened. He wouldnt leave my house after 3x to go. ****** tried to retract saying if Id said I was uncomfortable, hed have sent someone else. when I said I did say that and to listen to his recording again, he said, you said the estimate was uncomfortable. the whole apt was bad and I stated I was upset. He said Im sorry IF my tech did all that. We asked to never be contacted again. we were, so we spoke with customer experience supervisor ***** who was cold. She told me I shouldve called the cops, not them. Multiple times throughout the call she twisted my words and cut me off. she didnt care. She told me/laughed at me, Id have called the cops. she never apologize for my experience. Per their privacy policy, if we request our data deleted they have to. When I asked for this, she told me no due to legal reasons. when I brought up the policy, she said shed put a request in. I asked for management to notify me, she told me no, it would be her if they do it.

  

  Business Response

  Date: 01/02/2025

  Frank Gay Services acknowledges the customer's feedback. This matter has been escalated to and addressed by multiple levels of management. As the customer has explicitly requested no further contact or resolution, this case should be documented for informational purposes only.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22723497
  
  I am rejecting this response because:
  
  We did request a resolution publicly on their reviews page and on the call with *****: we require they remove our information from their records as per their privacy guidelines which are also public.
  

  We stated, on the recorded line, we wanted upper management to contact us to notify us of completion of the removal of our data from their records and to ONLY be contacted when this action was completed, we did not want contact for any other reasons as ***** was being extremely rude and disregarding my traumatic experience. She was refusing to allow upper management to speak with me and stating only she would call back, which I did not as she was not taking my problem seriously. 
  

  You may view my proof of me asking for a response about my data deletion PUBLICLY, to which you changed your reply from we want to address this further to sorry we didnt meet your expectations. 
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 01/14/2025

  The privacy policy the customer referenced pertains to information collected through our website and does not govern the retention of account information generated through service bookings. While we understand the request to delete account information, we are legally obligated to retain certain records for a defined period. This practice is standard across our industry and is necessary for compliance with regulatory requirements, including audits, tax obligations, and fraud prevention. I have attached a screenshot highlighting the relevant section of our website privacy policy for clarification.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/1/24 I had Frank Gay come out to my home. I had seen a flyer for a deeply discounted AC maintenance check and used that offer. The technician who came to my house performed the diagnostics and then listed off a bunch of things he felt my AC needed. He also mentioned to me the Family Plan for $199 that covered maintenance on my AC, electrical, and plumbing, and by buying into this program I would save on the work the technician was recommending that day. I took him up on this, and my final bill that day came to $555. Fast forward to 12/17/24 when my service for being on the Family Plan was scheduled for my electrical. The technician came in and immediately tried to sell me on updating my entire breaker panel. I declined and said the only thing I really am concerned about is an outdoor outlet that keeps tripping. He offered to try and fix it, for a fee, and he said it wasn't a guarantee it would work after the work was completed. I declined when I was told that this work wasn't covered under my maintenance plan. He continued to ask me "let me fix something so I can show my company I did my job." He then left soon after when I kept declining him. Yet according to Frank Gay's website it says that the Family Plan will have a technician go over specific things covered under this plan. The technician did not perform 4 of the 6 bulleted items they say they cover. It is clear this company uses you to pay for a Family Plan to get themselves into your home, and then offers to fix things that may not be ready to be fixed, for a fee, and they don't even perform the maintenance checks that their website outlines. I am requesting a refund of the $199 I paid for the Family Plan as I did not receive this service, and I do not wish to have them in my house again after the technician asked to use my bathroom, and then ****** on the toilet and the floor.

  Customer Answer

  Date: 12/19/2024

  I have spoken with a Frank Gay Representative. They are going to refund my money for the Family Plan as long as I close this complaint, which I wish to do. 

  Customer Answer

  Date: 12/19/2024

  I have spoken with a Frank Gay Representative. They are going to refund my money for the Family Plan as long as I close this complaint, which I wish to do. 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company and paid for an evaluation of my mini split they told me I needed a control board and they took a deposit for $375 an hour after taking it a guy called saying they dont have the part and the tech said they would issue me a refund. I called two days later because I dont notice it in my bank account and they authorize the charge a day after they said that they were gonna give me the refund back. They hadnt pulled it out of my account yet. They authorize the charge and then I called two days later asking where my money is and why isnt it refunded and they said it got approved for the refund well I should hope so and were not mailing it out until Monday and its a paper check for one. Thats not acceptable. They pulled the money out and they shouldnt have. They didnt even have the part and they never told me they were gonna give me a paper check and then theyre waiting a week to give it to me and they should be able to put it right back in my bank account. I will never do business with this company again, in addition to that I was able to find the part easily through the company I bought the unit from for only $175 and theyre gonna try to charge me $912. they were a rip off and theyre shady.

  

  Business Response

  Date: 12/24/2024

  Frank Gay Services values customer feedback. However, we believe our pricing reflects the value we deliver. We utilize high-quality materials, employ highly skilled technicians, and provide comprehensive warranties all factors that contribute to our reputation for excellence. We understand that pricing can be a consideration, but we believe our services are competitively priced within the market for the level of quality and expertise we provide. Regarding the recent ACH payment, we confirm that the payment was successfully returned to the customer as requested. We are surprised by the subsequent complaint, as the issue appeared to be resolved to the customer's satisfaction.

• Initial Complaint

  Date:12/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am A State certified Home Inspector. Was told by A young Kid that I had PVC attached to the Hot water, And they wouldn't fix the problem. was charged $154.00. Upon further evaluation buy A different Plumber It was determined that the pipe was the proper CPVC pipe

  

  Business Response

  Date: 12/16/2024

  Frank Gay Services values customer feedback. To better assist you, please provide a copy of the competitor's invoice for review by our plumbing department.

  Customer Answer

  Date: 12/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******