Customer ReviewsforBK Class Inc.

Thieves. They have been debiting my checking account for various amounts since January. I have one pending right now for $41.90. As if I didn't have enough to deal with right now, I'll likely have to have my card shut off and wait a week for another one since my bank is out of state. I've no credit cards to live off of in the meantime. By the looks of the other reviews, this is an ongoing problem for some now which they have failed to correct. ******

Dear ******,Please allow us to extend our deepest apologies for the challenges you are facing, particularly given your journey through personal bankruptcy and the ensuing financial distress. Your well-being is of paramount importance to us, and we regret any hardship our services may have inadvertently caused you.First and foremost, we want to assure you that your concerns are being taken seriously, and we are committed to addressing them with the utmost care and diligence. That is one reason why we issued you a full refund for any any and all optional additional products and/or services that you have addressed. The term "thieves" used in your review is understandably distressing to us, and we want to assure you that such language does not reflect our values or intentions. We are dedicated to resolving any issues you have encountered in a fair and transparent manner, and we reserve our right to address any potentially libelous or inflammatory language through appropriate legal channels, while prioritizing constructive dialogue and resolution.Upon receiving your feedback, we immediately initiated a thorough investigation into the debiting of your checking account. We understand the gravity of the situation, especially considering your current financial circumstances, and we deeply regret any additional stress this may have caused you. Rest assured, we are committed to rectifying this matter promptly and ensuring that you are provided with the necessary support and assistance.We want to clarify that we have been utilizing BOTH our internal as well as external unbiased third-party IT assessment professionals to identify and replicate the issue you are referring to from a technical standpoint. None of them have been able to duplicate it with the rare exception of one in approximately ***** clients encountering some issues, based on one or more of the following: 1.Unsupported Internet browsers: Some internet browsers may not be fully compatible with our website, leading to compatibility issues during transaction processing. Using browsers that are not supported by our system can result in errors and interruptions.2.Out-of-date browsers: Failing to update your internet browser to the latest version can lead to compatibility issues and potential errors during transactions. It's essential to regularly update your browser to ensure optimal performance and compatibility with our website.3.Unsupported platforms: Our system may not be fully compatible with platforms other than widely used ones, such as Windows, macOS, or Linux. Using unsupported platforms can result in processing inconsistencies and errors during transactions.4.Malware: Malicious software on your device can interfere with our system's functioning and cause processing errors. It's crucial to regularly scan your device for malware and ensure that it is adequately protected to prevent such issues.5.Having multiple browser tabs open: Having multiple tabs open while processing a transaction can overwhelm system resources and result in errors. It's advisable to close unnecessary tabs and streamline your browsing activities during transactions to avoid such issues.6.Running multiple browsers simultaneously: Running multiple instances of different browsers simultaneously can introduce conflicts and create processing errors. It's best to limit your browser usage to one instance during transactions to minimize potential conflicts.7.Multiple incomplete registrations: Having incomplete registrations or sessions open on multiple devices or platforms can lead to errors during transactions. It's important to ensure that all registration processes are completed fully and accurately to avoid such issues.8.Interactions with browser navigation buttons: Using browser navigation buttons during the transaction process can disrupt the flow and cause errors. It's advisable to refrain from using browser navigation buttons until the transaction is completed to avoid potential interruptions.9.Failure to save deselected products/services: If changes made during the transaction process, such as deselecting products or services, are not saved properly, it can lead to errors. It's important to ensure that all changes made during the transaction process are saved correctly to avoid such issues.10.Failure to save selected products/services: Similarly, if selected products or services are not saved correctly during the transaction process, it can result in processing errors. It's essential to double-check and ensure that all selected products or services are saved accurately to prevent such issues.11.Slow or unstable internet connection: Inadequate internet speed or connectivity issues can disrupt the transaction process and lead to errors.12.Server-side issues: Temporary glitches or maintenance on our server can affect transaction processing.13.Firewalls or security settings: ****** restrictive firewall or security settings on your device or network can interfere with transaction processing.14.Browser extensions or add-ons: Certain browser extensions or add-ons may conflict with our website's functionality and cause processing errors.15.Device compatibility issues: Compatibility issues with your device's operating system or hardware can impact transaction processing.16.Time-sensitive interruptions: Interruptions such as power outages or system crashes during the transaction process can result in errors.17.Incomplete payment information: Failure to provide complete and accurate payment information during registration can lead to processing errors.18.Session timeouts: Timing out of sessions due to inactivity during the transaction process can disrupt the flow and cause errors.19.Browser cache and cookies: Accumulated cache and cookies on your browser may interfere with transaction processing and lead to errors.20.Geographic location: Geographical restrictions or limitations may affect transaction processing based on regional regulations or restrictions.Furthermore, we utilize a merchant account service provider and application and do not have access to client financial information, except for the last four digits of their debit or credit cards for identification purposes. All of our fees are processed once during registration. However, unlike other providers, some are debited at later dates because we do not receive payment for our optional and additional products and services until they are sent to the client and/or implemented.It's important to note that we are Payment Card Industry (PCI) compliant and undergo all steps and continuous requirements to maintain compliance. The ************************** (PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. Compliance with these standards is crucial in protecting consumers' sensitive financial information and ensuring their trust and confidence in online transactions.Regarding the perceived ongoing problem highlighted in your review and echoed in other reviews, we take such feedback seriously and consider it an opportunity for improvement. We are committed to identifying and addressing any systemic issues to ensure a smoother experience for all our clients.At BK Class, ***** we prioritize consumer-centric practices and adhere to the highest standards of consumer protection. As a member of the Better Business Bureau (BBB), we uphold their rigorous standards for ethical business practices, transparency, and dispute resolution. Additionally, we adhere to the Consumer Financial Protection Bureau's guidelines, ensuring fair treatment of consumers in the financial marketplace, and the Federal Trade Commission's regulations, which promote consumer protection and prevent deceptive practices.We want to emphasize that while one negative review among every 1-2 thousand clients is not acceptable to us because we strive for zero negative reviews, it is not indicative of our organization having bad intentions or being anti-consumer. Our commitment to excellence and consumer satisfaction remains unwavering, and we continuously strive to improve our services and address any concerns raised by our clients.Regarding the pending charge of $41.90, we want to clarify that a credit/refund for this amount was issued on the same day we were first made aware of it. In fact, we issued you a full refund for all of optional additional products and/or services that you have addressed. We want to reassure you that BK Class has a policy of providing our clients with immediate and full no-questions-asked refunds, even if the products and/or services have already been sent and/or implemented. To date, no client has ever been denied a refund request. However, we do sincerely apologize for any inconvenience this may have caused.Once again. we sincerely apologize for any inconvenience you have experienced and assure you that your satisfaction is our top priority. Should you require further assistance or clarification, please do not hesitate to contact us directly. We are here to support you through this challenging time and work towards a resolution that meets your needs. With our dedication to consumer-centric principles and adherence to industry-leading standards, we aim to provide a positive and trustworthy experience for all our clients. If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your feedback and are here to ensure your complete satisfaction.Thank you for bringing your concerns to our attention as we strive to improve our services and ensure the satisfaction of all our clients.With heartfelt empathy,BK Class, ****

There's nothing like being awakened at 1:30 am by text alert from my bank because this company attempted to charge my debit card again after my class had already been paid for months ago. It seems I'm not the only person this company has done this too by the list of complaints here. Fortunately my bank caught it and immediately declined the charge but now my card is deactivated and I have to wait 5 to 7 business days to get another one. Life is bad enough when you're dealing with a bankruptcy but to have a company that is supposed to be part of the process of helping you through it become a problem itself is beyond aggravating. Based on the list of others that have similar complaints you would think that legitimate measures would have been taken long ago to stop what is clearly fraudulent activity. I will be reporting this incident to the Bankruptcy Court itself and I will point out the list of other complaints that have been made against this company. Since the company itself doesn't appear to be putting any genuine or effective efforts into stopping this behavior perhaps the Federal Court system can.

Dear Mr. **********, We wish to express our profound empathy for the distress you have endured in light of the recent matter you have raised concerning our educational institution. Your well-being is of the utmost significance to us, and we deeply regret any adverse impact this situation may have had on you. Please be assured that we are wholly committed to addressing your concerns with the utmost care and ensuring your complete contentment. Upon receiving your review, we took immediate and decisive steps to address the issue in accordance with what we understand is your desired resolution, which involved the cancellation of the optional additional service(s) you purchased during your registration, ensuring you will not be charged any further. For over a decade, our educational institution has had the privilege of serving a diverse array of students, each with unique needs and circumstances. Throughout our journey, we have remained steadfast in our mission to provide exceptional services while upholding the core values of compassion, empathy, and professionalism. Your satisfaction is of paramount importance to us, and we genuinely appreciate the trust you have placed in our institution. We acknowledge the impact this situation has had on you, and we sincerely apologize for any distress it may have caused. It is through valuable feedback from students like you that we continuously improve and refine our services, ensuring that future experiences are even more exceptional. Regarding the additional fees you mentioned, it is important to clarify our approach. We process all transactions only once, and we do not retain student payment information to ensure the security and privacy of our students. Therefore, any fees that may appear on statements at a later date are debited on those later dates because it is our policy to hold the debit from student accounts until the services have been rendered although the initial transaction for all our products and services is processed only once and simultaneously. While rare, processing errors can occur due to various client-side factors: 1. Unsupported Internet browsers: Using unsupported internet browsers can lead to compatibility issues, causing processing errors during transactions. 2. Out-of-date browsers: Failing to update your browser can lead to compatibility issues and potential errors during transactions. 3. Unsupported platforms: Our system may not be fully compatible with platforms other than widely used ones, resulting in processing inconsistencies. 4. Malware: Malicious software on your device can interfere with our system's functioning and cause processing errors. 5. Multiple browser tabs open: Having multiple tabs open while processing a transaction can overwhelm system resources and result in errors. 6. Multiple browsers open: Running multiple instances of different browsers simultaneously can introduce conflicts and create processing errors. 7. Multiple incomplete registrations: Having incomplete registrations or sessions open on multiple devices or platforms can lead to errors. 8. Interactions with browser navigation buttons: Using browser navigation buttons during the transaction process can disrupt the flow and cause errors. 9. Failure to save deselected products/services: If changes made during the transaction process are not saved properly, it can lead to errors. 10. Failure to save selected products/services: If selected products or services are not saved correctly, it can result in processing errors. While these client-side issues are uncommon, they can contribute to processing errors. We continuously work to optimize our system's compatibility and minimize such errors. If you encounter any processing errors, our support team is readily available to assist you and promptly resolve any issues. It's important to note that our payment systems are managed by highly regulated third-party merchant account providers and financial institutions. We conduct regular audits to ensure compliance with the Payment Card Industry (PCI) Data Security Standard, maintaining information security. At our institution, we aspire to meet the highest service standards, guided by principles of integrity, trustworthiness, and student-centeredness. Our primary goal is to achieve complete satisfaction for every student we serve. Notably, our track record shows that none of our students have ever needed to contact the Better Business Bureau (BBB) for any resolutions. Any involvement with the BBB has either occurred after we issued a full refund to the student, with the student seeking the same resolution through the BBB, or because the student had not yet reached out to us before contacting the BBB. Resolving our students' concerns without the need for BBB involvement or intervention is a source of great pride for us. Once again, please accept our most sincere apologies for any inconvenience you have experienced. We are wholeheartedly committed to addressing your concerns and restoring your trust in our institution. Should you require further assistance or have additional concerns, please do not hesitate to contact our compliance and legal support team at [email protected]. We are here to provide the guidance and support you need. Thank you for being a valued member of our community. Your trust and satisfaction are of paramount importance to us, and we will continue to strive for excellence in serving you and all our esteemed students. With heartfelt empathy, BK Class

*CAUTION* I took my second class for bankruptcy from this company and now months later I am getting fraudulent charges from this company and had to change debit cards. Also, most of the websites that "link" to their website show up as porn sites. The class seems to be legit, but it's just a way to steal your credit card. Don't use!!!!

Dear Zan ******, Thank you for taking the time to share your concerns regarding your recent experience with our educational organization. We appreciate your feedback and are sorry to hear about the issues you've encountered. Firstly, we want to assure you that we take your allegations seriously. However, it is important to note that we have never been informed by any of our hundreds of thousands of clients, over the many years we have provided our educational courses, that we had any connection to pornographic websites. We maintain a strict policy of professionalism and adherence to ethical standards in all aspects of our business. We have no affiliation whatsoever with websites of that nature. Regarding the fraudulent charges you mentioned, we sincerely apologize for any inconvenience you may have experienced. We have a rigorous security system in place to safeguard our clients' information, but unfortunately, fraudulent activities can occur in any industry. To assist you in resolving this matter, we kindly request that you send an email to our Customer Support Team at [email protected] with any relevant information about the charges you believe were made by our educational organization. We are committed to working with you to investigate the situation and find a satisfactory resolution. We genuinely value our clients and their trust in our services. We want to assure you that we will do everything in our power to address your concerns promptly and effectively. We appreciate your patience and cooperation throughout this process. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out to us. We are here to help. Thank you again for bringing these matters to our attention, and we look forward to resolving this issue to your satisfaction. Kind regards, BK Class, Inc.

BK Class has been randomly taking various amounts from my checking account since September 2022. I only authorized the very first charge. I am disputing the rest through my bank.

March 23, 2023 Dear Ms. ************, We are extremely sorry for the distress this matter may have caused you. According to our records, the issuer to which you are referring has already been resolved by a preceding resolution between BK Class and you. In other words, a full refund was actually processed to you prior to this communication. Over the past several years, our organization has served hundreds of thousands of clients. The integrity of the services we provide to, as well as the satisfaction of, our consumer clients are not only important parts of our goals and priorities, but they are also an important part of our mission. For example, it is our policy to provide a full and no-questions-asked refund to any client who requests one even if we've already sent/delivered/implemented the product(s) and/or service(s) to/for that client. In these instances, clients not only get a full refund, but they are also allowed to keep the product(s) and/or service(s) in question. This is what we do in all similar instances regardless of BBB involvement. None of our clients have ever had to contact BBB to get their desired outcome. In all instances regarding the BBB, we had either already issued our clients a full refund, or the clients had not contacted us prior to their BBB statement. We serve hundreds of consumer clients every month and in extremely rare instances, product and/or service requests may be erroneously processed due to client-side issues such as, but not limited to: 1). unsupported Internet browsers, 2). out-of-date browsers (that have not been updated), 3). unsupported platforms (e.g., platforms other than iOS, Android, Windows, and Mac), 4). malware, 5). multiple browser tabs open simultaneously, 6). multiple browsers open simultaneously, 7). multiple incomplete registrations across different hardware/software platforms, and/or 8). hitting the browser refresh, stop, back and/or forward buttons. Our system does not allow us to retain payment information. Therefore, although our product and service fees are processed once, we do not debit the fees until we deliver the products and/or services. According to our records, the additional fee was for (a) product(s) and/or service(s) that many consumer clients and/or consumer bankruptcy attorneys have asked us to provide as voluntary, optional, and additional products and/or services. Our educational organization provides its products and services to consumers for the lowest fees. In short, there has never been any need for our clients to reach out to the BBB for a refund because we have never denied a refund requested by a client. Again, our goals and objectives include providing our clients with services that meet the highest standards of integrity, ethics, and professionalism. In fact, our goals and objectives include attaining the complete satisfaction of each of our clients. Therefore, we have before now provided you with the precise desired resolution you requested via this BBB communication. It was resolved by a previous settlement between the parties, BK Class and you, where we issued you a full refund before this BBB communication. We also sincerely apologize for the misunderstanding regarding this matter, as well as the distress this may have caused you. Please do not hesitate to contact us anytime should you have any further concerns. Sincerely Yours, BK Class, Inc.