Business ProfileforBelarosa Banquet Hall Llc

I had an activity on June 30 at the facilities of Belarosa Banquet Hall in Orlando in which a rather unpleasant situation for our family happened. We were celebrating my mother's 80th birthday and many of her family and friends gave her gifts which we forgot at the end of the party. Realizing the next day we notified the person in charge with whom we were at the event Juan and then Sabrina the Manager... At all times they presented themselves to me defensively replying that they trusted all their staff that none of them took the gifts. That everyone said we didn't leave anything behind. Our complaint is that the facility has security cameras and at no time did they watch the videos to find out who stole the gifts that the guests gave our mother with so much love, which were mainly cards with cash. We felt very disappointed with the importance they gave us by not wanting to show or work to find out who took the gifts. Juan told me that he could not meet me until 8//06/22 (7 days after the event) because supposedly there was no one in the facility available to see me until then and that he did not know at what time he could see me on 8/06/22 but that he would call me and let me know. I waited all day 8/06/22 for him to let me know at what time I could pass by and never got a response. I called him again on Monday 8/08/22 and he said he could meet me on 8/11/22 (11 days after the event) because apparently now they had found one gift bag (not the one with the cards). When I arrive, I asked Juan if we could view the security camera footage (there was a camera right above where the gifts were) and he said he did not have the password. Juan would tell me one thing and Sabrina would tell me something completely different. Juan told me that he did not have the password to the security camera footage when I went to the facilities on 8/11/22 so he could not show me the footage and Sabrina told me on 8/11/22 that the footage deleted every 7 days. They lied the entire time.