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Complaint Details
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Initial Complaint
11/05/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Golfnow confirmed my tee time reservation and trial membership without me fully consenting. I immediately tried to cancel and was unsuccessful. They essentially stole $75 from me. Very deceptive practice and zero flex with refunding their customers. As i write this. I booked a tee time for tomorrow (2 players) and then went to confirm my reservation and now have another tee time 8 mins later for 2. So basically they charged me for 4 players when I only have 2. It's impossible for me to cancel the second reservation even though it happened 5 mins ago. Most companies would see this or listen to the customer and refund. This is theft. ****Business response
11/22/2021
Business Response /* (1000, 5, 2021/11/05) */ Thank you for bringing case #******** to our attention. If this is in regards to reservation #*********, we have refunded the consumer. The refund will take 3-7 business days to reflect on the consumer's payment source. This refund is a courtesy as it does not align with our cancellation policy. We originally sent the consumer four $20.00 promotional codes, totaling $80.00, as compensation. These codes have been deactivated as the consumer has been refunded. Thank you. Member Engagement Team GolfNowInitial Complaint
10/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a golfnow user. Earlier this year, 4 different fraudulent chargers amounting to $710.18 were run through the WGN systems. I filed a complaint and have been told for the last 3 months that the matter is with their technology department being investigated. I have called and emailed asking to have the matter escalated and each time, am told that a supervisor will contact me. The few times I did receive a call, they told me the same - it's being investigated by their technology department. I've attempted to escalate to someone in the United States to no avail.Business response
11/08/2021
Business Response /* (1000, 5, 2021/10/13) */ Thank you for bringing case #XXXXXXXX to our attention. While this may not be the case for the consumer, some people do provide family and friends with their credit card details, or the account information may be a misspelled name or email. The tech team investigates which accounts these charges may have occurred on for this reason. This helps our consumers determine if they are responsible for the charges or not. The consumer has confirmed that these charges are fraudulent, and will need to be dispute these charges with his financial institution if they have not done so already. These instances need to be handled via the correct channels and because we can not simply refund a consumer for rounds that were booked and played without proper investigation, this case needs to be escalated the correct way, beginning with the consumer reaching out to his bank/financial institution. Thank you Member Engagement Team GolfNow
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Customer Complaints Summary
112 total complaints in the last 3 years.
44 complaints closed in the last 12 months.