ComplaintsforGolfNow, LLC

• Initial Complaint

  08/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited the website accidentally to make a tee time at the *********** where I am a member. When I filled out the desired date & info I noticed they wanted to charge an additional $10.66 service fee. I exited the site & went to the correct web site, that does not charge a fee, and made a tee time. Later I received a notice from my credit card that I had a pending transaction with Golf Now. I contacted Golf Now and asked to have the transaction reversed. They were rude and refused to refund the transaction fee.I am a member at this course and can make tee times with no transaction fee.

  Business response

  08/05/2024

  Thank you for bringing case #******** to our attention.

   

  The consumer booked using our GolfNow platform. reservations made on GolfNow are subject to a convenience hat is applied per player. It is nonrefundable unless the course is closed. These terms must be agreed to for any transaction on GolfNow to be completed.

   

  Please let us know if there is any additional info we can provide.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  07/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have an account balance to be used on the site. The site specifically states "* GolfNow credits are valid towards Hot Deals and Convenience Fees paid online. Credits expire 6 months from date of issuance." in their fine text. So I booked a reservation and expected the $5 convenience fee on top of my $48 reservation to come out of my account balance. The $5 was still charged to my credit card, despite that not following what the own site said in their fine print. Then when I chatted with a representative, I told them my issue and when they couldn't help, I said I wanted to cancel the reservation and get a refund, as I only used the site because I had credit I wanted to apply. The representative on the other side of the chat cancelled my reservation without telling me it was non-refundable. So now I have no reservation and no refund and no credits applied. They just stole my money and I have nothing to show for it.

  Business response

  07/30/2024

  Thank you for bringing case #******** to our attention.

   

  Firstly we apologize for the inconvenience. The consumer has been refunded the convenience fees for the canceled reservation. We will investigate as to why that course is restricting the application of account credits.

   

  At this time, we have noticed the consumer has successfully applied most of their account credits on a new reservation. We see the credits are working as intended in that circumstance, but again we will further investigate why the credit did not apply.

   

  Thank you.

  Member Engagement Team

  GolfNow

• Initial Complaint

  07/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchase a GolfNow golf round on the app on June 14th (confirmation #*********) with the promo code of GODAD but never received the $10 savings off of a future round coupon. The promo code required booking between June 10 - 23 and play by June 27

  Business response

  07/30/2024

  Thank you for bringing case #******** to our attention.

   

  After reviewing the reservation, we see the consumer has used the code as intended. The ***** promotional code allowed users to book their reservation at the time and receive a $10.00 promotional code for a later booking. These codes were distributed no later than July 3rd, 2024. We ask the consumer double check their emails from around then to see if they have received the code.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer response

  08/01/2024

  I have checked my emails (spam, junk, and deleted folders) without any success.   I have only received my monthly $10 tee time credit as per my subscription - not the $10 credit for GODAD coupon.   I would write directly to Golf Now but they did not have a published email for customer complaints/enquiries.  Thats quite frustrating as well so sorry I have to employ your assistance.

  Golf Now needs to send either another duplicate email or check themselves as to when and how they sent the credit.  Conversely, why wouldn't it simply appear on my redeemable credits on my app/account ?

   

   

  Customer response

  08/01/2024

   
  Complaint: 22050370
  
  I am rejecting this response because:  see my other email sent as an "update" reply
  
  Sincerely,
  
  ***************************

  Business response

  08/08/2024

  We have applied a $10.00 account credit to the ******************** account of the consumer. This account credit is to replace the promotional code that was not received. The credit will not expire and is valid on Hot Deals on GolfNow, similar o the promotional code. It can be used in conjuncture with other promotional codes, gift cards, or account credits to further discount the round.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Golfnow uses very deceptive advertising for their golf pass plus membership in two different areas when you sign up making you think that signing up for the membership waives the fees for the duration of the member ship using language "waived fees" and convenience fees waived for golf pass membership, insinuating that it would be the whole year. Although it is only 10 or 12, which equtes to less than $30 a year, not a great value there. No big deal, after reading their cancellation policy it is fair and allows you to cancel your subscription within 30 days for a refund if you have not used any of the benefits FOLLOWING your subscription membership. I booked a tee time while creating it which would not be following the membership sign up it would be during. Either way, I decided to cancel that reservation so therefore I had not used any of the benefits before during or obviously FOLLOWING the subscription sign up. I called the very next morning looking for my refund as the false advertising got me and I was not looking to continue as I saw no benefit in this service. Honestly it would have been all good if they just told me flat out no and told me to kick rocks but I had to waste an hour of my time calling back waiting on hold and every time I told someone I wanted to cancel the membership they would put me on hold and then hang up the call a few minutes later. I I've never actually seen such poor customer service straight out of a movie. On the 5th or sixth time I finally got someone to pick up the phone and not hang up on me after explaining the policy and why they should be refunding she flat out refused. All I want is my refund.

  Business response

  07/14/2024

  Thank you for bringing case #******** to our attention.

   

  To begin, the benefit of the waived convenience fees for up to 10 bookings (or 12 at the time of typing this as per a special, limited-time promotion) nets yo savings based on your player count. If every waived feed credit is used, the savings range from $24.90-$167.52. This is not including the other benefits and savings that are included in the membership.

  The consumer is using the GolfNow app. Our application condenses information to be easier to view. The main website of GolfNow and GolfPass both state that the waived fees are limited to the 10 bookings.

   

  If signing up for GolfPass at the same time as booking a reservation, the GolfPass membership is activated immediately and the benefits would apply to the same booking as well. Waived convenience fees and increase in Loyalty Points earned are both benefits, which would be considered used at the completion of said booking.

  Additionally, from the provided information, we do not see an active GolfPass membership on the account. If the consumer is a GolfPass+ member, we can not aid them without knowing what account possesses our membership.

   

  Please let us know if there is more information we can provide.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  06/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Gift card was purchased on Golf Now for $100. There is no small print or footnotes that states gift cards can only be used for certain purchases. Currently gift cards can only be used for hot deals instead of booking any tee time. For any business, gift cards have a 1:1 to cash, so gift cards should be used to purchase any service. I would not have purchased $100 in gift cards had this been made aware to me during the transaction. Golf now should be required to state the limitations of gift cards, it is an unfair business practice.

  Business response

  06/18/2024

  Thank you for bringing case #******** to our attention.

   

  By scrolling down our gift card website, our policy states "The GolfNow Gift Card can be used on GolfNow.com or the GolfNow app for booking Hot Deals, prepaid tee times, convenience fees, Tee Time Protection, and purchasing GolfPass memberships. It then immediately links our full terms and conditions. These are all accessible before clicking that you wish to purchase a phsycial or electronic gift card.

   

  Thank you.

  Member Engagement Team

  GolfNow

  Customer response

  06/18/2024

   
  Complaint: 21866025
  
  I am rejecting this response because prepaid tee times listed in the terms and conditions makes it appear that you can book any tee time with the gift card. It does not and now the gift card is useless for the person who purchased it. I want a refund and the gift card invalidated. 
  
  Sincerely,
  
  *******************

  Business response

  06/18/2024

  Prepaid teetimes are as they sound; they are bookings on GolfNow that require a prepayment. Prepayments may be just the convenience fees, a deposit, or the full greens fees. This varies course by course on our website. If a value is due upon arrivig at the golf course, or any purchases made while at the golf course, are not covered by GolfNow Gift Cards. Additionally, as stated in our Gift Card terms, Gift Cards are not debit or credit cards. Gift Cards have no cash value, there are no credits, refunds or exchanges, and they may not be redeemed for cash (except as required by law).

  The consumer has agreed to these terms when they purchased their gift card. On our site, a checkbox that again links our terms and policies is provided and is mandatory to complete the transaction. If our terms are not agreed to, the purchase of a gift card can not be processed.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  06/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have an **************** card that I use once in awhile I noticed there was a charge to golf now.com and I didn't even know what this website was so I went on and I found out it's a golf reservation website. Well, I have never even gone on the site and there was a charge to my card so it seems to me something is going fishy on with this website. I immediately called **************** and they are taking off the charge and sending me a brand new card because someone clearly got my information. I called golfnow.com and ask them about the charge and they said I had to open an account with golfnow.com in order to find out what a joke!

  Business response

  06/16/2024

  Thank you for bringing case #******** to our attention.

   

  From the email address provided by the consumer, we have located one recent booking for ********************** booked on 6/11/2024 for 6/12/2024. While the consumer did not use GolfNow directly, the course uses our software to power their teesheets, run their websites, and/or utilizes our point of sales system for purchases made in the club. As a result, bookings for this or numerous other courses may result in a charge reading GolfNow. However, if the consumer is not the one who made this purchase, normally we would recommend following up with their financial institution. However, the consumer has stated that they have already disputed this charge, so there is no further action to take.

   

  Thank you,

  Member Engagement Team

  GolfNpw

  Customer response

  06/16/2024

   
  Complaint: 21856237
  
  I am rejecting this response because: I was never told there would be a reservation fee for this golf course. The real inconvenience for me is that I thought someone stole my **************** credit card information and was starting to charge on it so naturally I canceled my card and I have a new card coming with a new number which is a serious inconvenience for me for that reason I do not accept your response
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  After making reservation discovered did not change date. Attempted to contact via chat bot, no answer. No contact info. So was prevented from changing date. Filed complaint with credit card but was deemed valid charge because not canceled 24 hrs in advance. Could not cancel or request different date as no way to contact company. Out $300.

  Business response

  06/16/2024

  Thank you for bringing case #******** to our attention.

   

  If the consumer is referencing reservation #*********, they booked a Hot Deal reservation. GolfNow Hot Deals are nonrefundable unless the course is closed. We are also unable to move or change the dates of already purchased bookings.

  As a one time courtesy, we have issued an account balance in the amount of $322.35 to their GolfNow account. This balance is valid for future prepayments made on GolfNow or TeeOff and is valid for six months after the date of issuance, which is 6/16/2024.

   

  Thank you

  Member Engagement Team

  GolfNow

  Customer response

  06/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  golf now is a tee time finder for golfers they charge you a fee for setting up tee times for you .In april of this year i made a tee time at a golf course on a saturday afternoon for the following morning . the i watched the news and they said it was going to frost so i cancellwd the tee time and made another later that day ( if it frost on the course you cannot play until melted) well golf now charged me for the earlier tee time because i did not cancel within in time limit wich is you must cancell 24 hours before tee time to get refund my problem is that when i made the tee ***** on saturday afternoon there was no way i could cancel 24 hours before because there was not 24 hours between whe i made the tee time 4:30 saturday and the actual tee time was at 9:00 am sunday so i did not have even 24 hours to cancel any way but i cancelled and made a new tee time so i paid double to play the course because they would not except my earlier cancellation even though i showed up an paid for my golf later that day after frost melted once again i could not give 24 hours notice when there was not 24 hours in between when i made the tee time and the actual tee time so golf now charged for the cancelled tee time even though i showed up and payed later 0

  Business response

  06/16/2024

  Thank you for bringing case #******** to our attention.

   

  The consumer has not provided enough information for us to attempt to assist them. With heir provided information, we can not locate a reservation that matches the one the consumer mentioned. We ask the cnsumer provide us their confirmation/reservation number so we may further investigate.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  05/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Booked a tee time on apr 9th by accident (meant to book a different course) and cancelled immediately afterward. Saw something that said it was refundable as long as it was more than 24 hrs before the tee time. However, I later saw that I got a credit not a refund. I contacted support about the issue and was told by a ******************* that the mention of a refund is mentioned in "The confirmation of the tee time after booking you get all the details." admitting that this "refund" policy is hidden away and not prominently displayed. I explained that a refund and credit are two different things and that I had no use for a credit as I'm soon moving overseas. He continued to be rude and unhelpful, saying that I had to "give yourself time and read everything when booking tee time." *********** that is hiding behind fine print when conducting business is acting dishonestly.

  Business response

  05/13/2024

  Thank you for bringing case #******** to our attention.

   

  The consumer used GolfNow to book a Hot Deal reservation. Hot Deals are owned by GolfNow, are 100% prepaid online at the time of booking, and are nonrefundable unless the course is closed. The trade-off is Hot Deals are discounted from what the rack rate would be and qualifies for promotional codes, account credits, and ******************** gift cards.

  While the Hot Deal policy may not be posted plainly across the site, it is still available to be reviewed prior to purchasing the round. It can even be viewed before confirming the player count and again on the checkout screen before any purchase is made. Additionally, these policies must be agreed to before a round can be purchased. On the checkout screen, a checkbox must be selected. The checkbox also links our Terms of Use, Privacy Policy, and Tee Time Policy. If this box is not selected, a booking can not be completed on GolfNow. The consumer has agreed to our policy and their reservation does not qualify for a cash refund.

   

  Thank you

  Member Engagement Team

  GolfNow

• Initial Complaint

  05/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Capitol One case *************** Hello, my name is ************************* I was told to use the golf now app to better schudule tee times to golf. Upon doing so I went to the turkey creek golf course to play and realized that something in the app defaulted to the wrong date, so I paid at ************ for the golf date of March 28th (photo of payment attached) upon figuring out the mistake I call the 3rd party booking (GolfNow) upon calling I was told the only way to refund is to get the money back as a credit onto the app. I told the representative that I was no longer going to use the app because I was in happy with it and that I would like the money returned to my card, they stated that it was not possible for them to do so, and I told them I was going to dispute the chargers with my credit card company and here we are. Addition information , called and got the refund finally started after a month of waiting and waited the 2-5 business days and still havent received anything. Called back and stated that they needed proof again due it saying that it was sent on there end. Thank you *************************

  Business response

  05/26/2024

  Thank you for bringing case #******** to our attention.

   

  We would like to start by stating we are unable to view an f the files the consumer has attached in regards to this case.

   

  Their reservation was refunded in full by our team on May 1st, 2024. Refunds do generally take 2-5 business days. As this period has elapsed, we recommend the consumer follow up with their financial institution. The consumer stated they would dispute the charge and if this process has already begun, it may be interfering with the refund we have processed. Or if the consumer has changed their credit card, this would always inhibit it as we can ONLY refund to the original payment source.

   

  Thank you.

  Member Engagement Team

  GolfNow

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩